Hampton By Hilton Liverpool City Centre

Hotels
Hampton Inn
8.1 (12015 reviews)
Kings Dock Mill, Hurst Street , Liverpool , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Central location near Albert Dock and Liverpool One
Friendly, helpful staff (personal service, early check-in, birthday touches)
Clean and tidy rooms/bathrooms
Good value for money
Quiet top-floor rooms reported by some guests
Cons:
Breakfast frequently overcrowded, poor availability/quality (soggy hash browns, empty coffee machines)
Some guests found beds uncomfortable
Parking described as expensive
Aging pull-out sofa in some rooms

Categories

Cleanliness
8.8
Multiple reviews explicitly mention rooms and bathrooms as very clean and tidy; guests repeatedly note clean rooms and a newly refurbished bathroom.
Service
9.1
Service is a strong positive across reviews: staff named (Jamal, Kort) praised for helpfulness, early check-in assistance, birthday touches and generally friendly, accommodating staff.
Location
9.3
Location is consistently praised as excellent—central, next to the Albert Dock, within walking distance of Liverpool One and main attractions.
Room Quality
7.3
Mixed feedback: some guests found rooms pleasant and spacious, but there are complaints about uncomfortable beds (described as like sleeping on a slab) and an aging pull-out sofa.
Amenities
7.6
Amenities receive mixed notes: free birthday drinks/snacks and helpful staff organisation are positives, but parking is noted as expensive and breakfast seating/flow creates congestion.
Value for Money
8.4
Generally seen as good value for money by several guests; clean, central and friendly service contribute to perceived value despite some service pain points.
Food and Beverage
6.2
Repeated negative comments about breakfast: overcrowded breakfast area, staffing struggles, soggy hash browns, coffee machines running out and unappealing fruit; a few positives (free birthday drinks) do not outweigh breakfast issues.
Overall Experience
8.1
Overall sentiment is positive with many 'brilliant' and 'amazing' stays thanks to location and staff, tempered by recurring issues around breakfast and occasional room comfort problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:20

Property Description

Modern Rooms with Free Wi-Fi
Experience comfort and convenience at Hampton by Hilton Liverpool City Centre. Our modern rooms are equipped with free Wi-Fi, air conditioning, and a flat-screen TV. Enjoy a relaxing stay with tea/coffee-making facilities, en-suite bathroom, and a cozy seating area.

Delicious Buffet Breakfast and Lounge
Start your day right with our complimentary buffet breakfast featuring hot items like signature waffles. Unwind in the hotel lounge with a drink from the bar and savor light meals from the snack menu in the evenings. Our 24-hour fitness room is also available for your convenience.

Convenient Location and Nearby Attractions
Located minutes away from Albert Dock and Liverpool ONE, our hotel offers easy access to popular attractions like Tate Liverpool, The Beatles Story, and Anfield Stadium. With private parking on-site and proximity to Liverpool Lime Street Station, exploring the city is a breeze.

Book your stay at Hampton by Hilton Liverpool City Centre for a memorable and enjoyable experience.

Important information:

For satellite navigation systems, please use the following postcode: L1 8DQ.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note that cash payments are not allowed.

In the event of an early departure, the property will charge you the full amount for your stay.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies. Pre-booking is essential. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 12015 reviews
Cleanliness: 8.8
Service: 9.1
Location: 9.3
Room Quality: 7.3
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 6.2
Overall Experience: 8.1
A
Ahtiram Ul Haq solo_traveller gb
9
2026-08-08 via Nuitee
W
Welsh family_with_children gb
10
Amazing!
Pros:

Everything was acceptiomal..Friendly welcoming, helpful staff.. Lovely hotel with lovely staff..They made you feel so welcoming and also on hand to help.. Lovely hotel central to everything. Right beside the Albert Dock & walking distance to Liverpool One, the cavern club, beatles statues, lime street station and so on.. Will be back to this hotel.

Cons:

Nothing everything was great.

2026-08-08 via Nuitee
S
sarah couple gb
10
Great location, really clean and comfortable bed.
Pros:

Great location, really clean and comfortable bed. The staff were friendly and helpful. We were on top floor which was nice and quiet. Breakfast was lovely- plenty of food and no wait time.

Cons:

One tiny thing- the hash browns were soggy!

2026-08-08 via Nuitee
K
Katharina family_with_children de
8
Großartige Lage!
Pros:

Tolle Lage, tolle Aussicht! Das Bad war neu und tip-top.

Cons:

Die Ausziehcouch war etwas in die Jahre gekommen. Aber trotzdem bequem.
Beim Frühstück war es etwas eng aber das Personal hat die Gäste gut organisiert.

2026-08-08 via Nuitee
A
Amanda solo_traveller gb
8
2026-08-08 via Nuitee
C
Christopher couple gb
8
Good friendly hotel close to all amenities
Pros:

Lovely stay with good helpful staff

2026-08-08 via Nuitee
C
Clare couple gb
8
Great location but disappointing breakfast
Pros:

Close to the docks and Liverpool One - great location

Cons:

Breakfast was poor and the seating area unable to accommodate everyone. Not enough staff to cope either

2026-08-08 via Nuitee
E
Elena family_with_children es
7
2026-08-08 via Nuitee
R
Richard solo_traveller gb
10
Brillant stay
Pros:

Where do i start with this hotel we had the best 5 days away.started on the sunday morning we arrived early as we drove down from Aberdeen though the night. Staff member jamal offered us breakfast since we had driven though the night. We has a family thought it was really nice touch and really appreciated he also said he would speak to house keeping and ask if they could get our room ready early. We came back to the hotel around half 1 and we were really suprised to find out our hotel was ready which was brillant we were so greatful. Another great member of staff you have is kort he was so helpful and took time. With us. We also found the note left in our room after couple of days asking if there was anything else you could do to help make our stay better was a really nice touch. As was the 2 free drinks and snacks as it was our sons birthday. Could you pass on our thanks to all your staff as were brillany and made our stay so good.

Thanks Richard Barclay

Cons:

Nothing

2026-08-08 via Nuitee
N
Nicole family_with_children nl
7
Pros:

Locatie is top! Dichtbij alle highlights zodat je alles kunt lopen. Superleuke lunchplek op 2 minuten lopen waar je spelletjes kunt spelen.

Cons:

Doordat er gratis ontbijt wordt geserveerd is het erg chaotisch. Verder prima.

2026-08-08 via Nuitee
S
Stephen solo_traveller gb
10
Great 3 day stay.
Pros:

Great location, staff really friendly and helpful.

Cons:

Breakfast time did get busy, but the staff are really helpful in finding tables and organising.

2026-08-07 via Nuitee
E
Emilie solo_traveller fr
8
2026-08-07 via Nuitee
J
Johan couple im
8
Will definitely recommend
Pros:

Very central . The room was very clean and spacious . The staff were very friendly and helpful

Cons:

Nil

2026-08-07 via Nuitee
S
Sue couple gb
10
Fabulous location Great staff Property very modern & very clean
Pros:

Very personal service Kept up to date about information I require via text message Staff fabulous very helpful .Room excellent / very clean Nicely decorated Shower fantastic Bathroom very clean & modern
Couldn’t fault it

Cons:

Some of the red settees looked a bit shabby

2026-08-07 via Nuitee
T
Tracy couple gb
10
Staff are an asset to this hotel, from staff on reception to staff in the cafe. Excellent
Pros:

Friendly helpful staff, location was perfect t and good value for money

2026-08-07 via Nuitee
S
Sheila family_with_children gb
8
2026-08-07 via Nuitee
D
Dilip family_with_children gb
10
Had a calm and cool stay
Pros:

Proximity to waterfront

Cons:

Parking is expensive, especially there are many parking spots available nearby at a cheaper rate

2026-08-07 via Nuitee
G
Gwylan family_with_children fr
7
Nice but the breakfast was disappointing
Pros:

The staff was lovely and always very helpful

Cons:

The number of people for breakfast ( we arrived around 8:30-9)meant that the coffee machines were often out of order, the spoons in the yoghurt and fruit section had been mixed up and there were traces of fruit in the plain yogurt. The cereal jars had spilled out.The staff was lovely and doing their best but it was a bit overwhelming and not always very “ tidy”… not the staff’sfault but the number of tourists meant that it was not very straight forward

2026-08-07 via Nuitee
R
Rachel family_with_children nl
7
Pros:

Great location and good value.

Cons:

The sofa bed is very uncomfortable. Would be ok for kids but wouldn’t recommend for adults.

2026-08-07 via Nuitee
J
Joanna family_with_children gb
7
Great location and lovely hotel
Pros:

Location, room and staff were excellent, breakfast was a disaster.
Not enough room, coffee machines were constantly running out of coffee and the fresh fruit on offer was not appealing.
The second day I went down, then left without anything, and went to McDonalds along the road instead.

This was the only thing I can say was disappointing about the hotel..

Cons:

Breakfast

2026-08-07 via Nuitee