Hampton by Hilton Liverpool City Center

Booked through Hilton points which would not allow us to book a room for the four of us (2 x parents, 12 year old and 16 year old) so was forced to book two rooms…but was then allocated a room with a double pull out made up for 4 people! So could have just booked the one room!

As we arrived before check in we left our bags with reception for safe keeping. We assumed they would be put safe in a room but when we returned later in the evening they had been left out in the foyer where we left them! This must be a staff issue as the following morning the staff member took them from us over the counter and placed in the office behind so just be mindful before leaving that they are safe!

Rooms were nice and clean except marks on my daughter’s sheets which we did not notice until fully pulling back the following morning. A comfortable night sleep on the most part except I did not find the pillows comfortable at all. They were almost too big and gave me neck ache. I did find a smaller one on the pull out bed the next morning so maybe as for a smaller one if you find uncomfortable.

Breakfast was plentiful…except the orange juice had clearly been watered down! This is really disappointing as not the quality I would expect from this chain ( and have not experienced this when we have stayed before). Really lowered the overall experience for me.

On the whole though was great location, friendly staff. Great base for a trip to Liverpool

Occasionally things do go wrong with all hotels, it's about how an organisation puts things right that makes all the difference. Our new years eve stay was one of those occasions. The things that went wrong were not the fault of the hotel, more down to the inconsiderate nature of a few guests. I've travelled a lot, look at my reviews.. never have I experienced such understanding levels of service from a member of staff. I was so impressed, I have just cancelled a booking with one of your rivals and switched to the Hampton in York for my wife's birthday on The 7th Jan. I do hope that field management read these reviews, if so, you have a member of staff in Liverpool called Kort. I can't say enough good things about this guy, what an asset to your company he is. Thank you..

The night between 30th and 31st December 2025 we arrived at the hotel and we were efficiently assisted by two employees (2 males) who truly understand the meaning of excellent customer service.

They both deserve special recognition for their outstanding service.

Booked a twin room and got a double with a sofa bed. When I opened it the bedding on it was filthy. It was changed but the bed was SO uncomfortable. Reception is tired. Sofas are badly worn. Staff were lovely and room was clean. Good location

10 mins walk to Liverpool 1 and 5 mins to Albert dock.
Bedroom good enough clean and spacious.
But… the reception area/bar is poor not kept very clean and chaotic. No senior management around to sort.
Breakfast is basic watered down orange juice and again not great.
They definately need to improve/invest in the public spaces
Premier Inns are better.

Stayed on business for 4 nights. Jamil was extremely helpful during my stay along with Steve who does breakfast. Nice clean rooms. 10 minute walk to James Street station, 5 minutes to the shopping area

Good location near the docks and conference centres. Appears short staffed at times. Breakfast was average - could improve on the quality of sausages, having fried eggs as an option and having warm croissants - which would have made a big difference. Rooms were good and clean. Did not get the usual HH Gold upgrade sadly. Overall a pleasant stay.

We booked two rooms together several months before our arrival. We were told our room with a view over the river had been relocated to a small box room on the Mezzanine floor. A small window looking onto adjoining tower lock. I had to stand on the bed to close it. So no view of the Albert dock land and beyond. Air con unit had a mind of its own which sometimes overcooled the room for no apparent reason with a somewhat noisy fan. The TV was faulty and took two trips to reception before a girl came to check it out.
We told her the remote was probably the cause. She came back after a few minutes having worked wonders with the buttons. Resolving the problem. So we got settled in an hour late because of that. She offered us a complimentary drink at the bar, an amount to the value of, off our final bill would have been more acceptable. Noticeable lack of customer service attitude throughout our stay. Breakfast was a bit of a task to say the least. Spent most of my trip to the buffet bending down to retrieve plates which were cold. Only eggs available were scrambled and maybe boiled. Probably the worse case hotel breakfast I’ve ever experienced. To make matters worse our last breakfast was on Footie Derby Day. Hotel was full and lack of edibles at breakfast easily noticed. Seating only available many yards from the buffet area. This hotel is quarter mile from the main attractions such as city bus tours and dock land museums. Take note as sightseeing in this City is taxing on your strength. Loads to see and visit. The people are lovely but watch out for e bikes and scooters, they’re everywhere and think they own the pavements. Another fact which dragged this hotel down to a generous 2 Star, ( a very rare event where my reviews are concerned) We asked for a taxi to take us to Lime Street Station in good time for our train. My wife had to ask reception to confirm it’s arrival time she said it was a black city taxi and would be on its way. We started to get worried about making it to the platform in time so my we called for a taxi using the courtesy taxi phone in the foyer. That arrived almost immediately and took all our luggage and got us to the train on time driven by a very obliging lady. We reckon the hotel has a contract with Black Cabs and no doubt get commission from hires they secure. My wife sent a set of comments asking us our opinion about our stay. This was a reply to a e-mail sent by the hotel. We never received an acknowledgement or any form of apology or compensation for changing our room or for the taxi scrambles. No more Hilton stays for us. We are advising friends of issues we encountered during our stay. The hotel will know which e-mail my wife sent, as it will contain points I have raised.
Don’t let this report put you off visiting Liverpool, it’s a great city, lovely people, plenty to do and places to eat and drink.

I stayed here again for one night whilst on business in Liverpool. Overall, the experience was positive with good service from friendly, efficient staff and a comfortable room. This time I had a 5th floor room which was really quiet and made for a good night’s sleep.
There is a secure underground car park, charged at £20 a night, which is decent price for city centre parking.
My only observation would be that the breakfast offering could be improved, particularly having more staff available to keep tables cleared and the buffet stocked. Seems a lot to put on one person.
This is a decent choice of hotel if visiting the city centre. I would stay here again when next in Liverpool.

Great location..just a short walk to city centre. Friendly and helpful staff. We had an accessible bedroom which was huge and comfortable and clean.breakfast was lovely and plenty to choose from. Highly recommend hotel.and would definitely stay there next time we are in Liverpool

Probaby the worst breakfast experience you will ever have!
Stayed here for a two night stay (Fri/Sat). The room smelt of damp. We could've complained but we were advised at checking that the hotel was completely sold out, so we didn't bother. Soon as you walked in the room you could smell that stale dampness - unpleasant. The breakfast experience is so stressful, mess everywhere, tray stackers blocking the way, these were nearly always full. two coffee machines, on both mornings there was one that was nearly always out of action. Food on floor, cutlery shortage, I had to go searching around for a fork as all the little holders for cutlery we often empty. Ppl queing to enter breakfast area blocking access to/from the door to the lift. Staff would take a couple of plates off the stacker and walk them through breakfast area to be cleaned - just take the whole stacker trolley!! Honestly it was such a chaotic stressful experience. Take my advice, just go and stay at another hotel. We complained after leaving upon rating the experience of the room. Hilton did offer us a 50% refund of the £266 stay, but then actually only gave us £83. Have had a issue at another Hilton in the past, so will never stay at a Hilton again.

We were looking forward to the stay, but unfortunately the hotel was understaffed and the rooms and hotel were tired. Trays of dirty plates left all over the reception area after breakfast. Not a good look. The extractor in our bathroom did not work and we reported this but it wasn’t fixed. The lampshade in our room was also damaged. For the money there are definitely better places to stay in Liverpool we will not be returning.

Arrived and staff were friendly and attentive, Polly sorted out a quiet area of the hotel and extra pillows 👍

Our room was fine although the bed was past its best and both my partner and I struggled to get any sleep it really was an uncomfortable night.

When I mentioned this to staff upon booking out they were not interested in the slightest

Breakfast was ok although most things overcooked and not the best,,

Quite like Hampton by Hilton hotels. I virtually lived in one for 6 months while working in Birmingham and we often stay at the one at Stansted airport. However we were a bit disappointed with this one. There was no safe in the room. Even though our room was visited by the cleaners - mugs were washed and towels arranged - the bed was not made. The carpet felt a bit grubby and the bed settee in the room was a little shabby. Unlike at Stansted, the digital key did not control the lights and TV. And the key stopped working on the last day so we had to rely on other people in the lift and for a cleaner to open the room. The breakfast area was not large enough for the hotel, so there were queues. So happy to use Hampton by Hilton hotels in the future but perhaps not this one.

This was the 3rd stay here and how things have deteriorated....parking is now double what we paid 2 years ago at £20 per day..Hampton is the bottom of the Hilton pile yet Edinburgh Airport Doubletree is £17, Glasgow Hilton £15, Dundee Hampton zero for Blue badge...'not our land' was the cry, Then my gold gave me 1 bottle and 1 snack (2 years ago it was double that. Then we got to the room , toilet wouldn't flush and room not cleaned properly but big shout out to Katie who upgraded us plus 2 meals and drinks.Breakfast which is free has gone down hill.chaos everybody was there at the same time.no sliced ham or cheese to put on croissants... i wonder what the Japanese would eat..was my comment..why don't you charge for breakfast and then as a gold member it really would be free...next year we will stay at The Hilton along the road and will get a decent breakfast.

Last minute booking as we had an apartment close by for 4 days.
B&B for £62, car park £20.
Room was very comfortable, lovely bathroom, the breakfast was excellent, lots to choose from, continental and English cooked, bacon, sausage, eggs etc, all cooked beautifully.
The staff were very friendly and accomodating.
Next time we're in Liverpool, this our first port of call.

Lovely staff met us on arrival, great central location across from Albert Dock and beside shopping area. Fantastic hot buffet breakfast, also cereals, croissants, waffles on offer. Nice spacious room with view over Albert Dock, comfiest bed ever! Room & bathroom very clean. Very quiet atmosphere. Good spot to stay.

Excellent hotel, very close to the Albert Dock and city centre amenities. Rooms were very clean and decorated nicely, nice clean bathroom. The free breakfast was hot and plenty of choice, even though the hotel was full when we were there, the staff were very organised and the breakfast items were constantly being refilled. The bar area was welcoming and plenty of choice on the bar snack menu. The complimentary toiletries in the room were great as they were environmentally friendly zero % any nasties in them or animal testing. The only thing that maybe let it down a bit is that the car parking charges are a bit high even with a discount voucher and they could do with installing EV charging points. Altogether though an excellent stay and would revisit again when in the city.

I was disappointed with the view as we paid extra for superior room. We could the dock/ river at and angle.

Kevin and jamal brilliant service to help sort accommodation for me whilst fully booked, travelled far from london. Staff really helped, credit to the company