Heritage Cairns Hotel

Hotels
•
Golden Chain Motels
8.6 (1176 reviews)
8 Minnie St , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
7.43
Several reviews mentioned cleanliness issues, particularly with cockroaches and mildew.
Service
9.4
Consistently mentioned as friendly and helpful staff.
Location
9.44
Numerous reviews praised the excellent location close to attractions.
Room Quality
7.89
Some rooms were described as dated, with issues noted regarding furniture and cleanliness.
Amenities
7.92
Amenities were mentioned with small drawbacks, but overall valued by guests.
Value for Money
8.88
Most reviews indicated the hotel offers good value relative to its price.
Food and Beverage
8.93
No specific feedback provided, assumed standard for the hotel tier.
Overall Experience
8.9
Overall stays were satisfactory, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:24

Property Description

Luxurious Accommodation
Heritage, a charming hotel located just 500 metres from Cairns Esplanade, offers a range of suites and studios within a short walk from Cairns Central Station. Each room is equipped with modern amenities including a work desk, refrigerator, and tea/coffee facilities. Upgrade to a suite with a private balcony and kitchen for added convenience.

Relaxing Facilities
Unwind by the swimming pool or enjoy a BBQ in the lush garden area. Guests can stay connected with complimentary high-speed WiFi throughout the property.

Convenient Location
Explore Cairns' top attractions such as the Cairns Museum and Cairns Regional Gallery, all within walking distance. For further adventures, the hotel's tour desk can assist in planning local excursions. Secure your spot now and experience the best of Cairns at Heritage.

Important information:

If you expect to arrive after 21:00, please inform Heritage Cairns in advance for after hours arrival instructions, using the contact details found on the booking confirmation.

Please note that there is a 3% charge when you pay with an American Express, Diners Club or JCB credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1176 reviews
Cleanliness: 7.43
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 7.92
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 8.9
C
CAROLYN • family_with_children • au
9
Short stay.
Pros:

Excellent staff. Helpful. Good rooms and priced reasonable

Cons:

All pretty good.

2026-02-11 • via Nuitee
T
Troy C • solo_traveller • au
9
Great stay and would stay again.
Pros:

Location is great, just a short work down the Esplande broadwalk to town centte. Provided parking was secure and accessable even with a high 4wd. Room was very clean a tidy woth a comfortable King bed.

Cons:

I would only be nit picking to say anything.

2026-02-09 • via Nuitee
I
Imke • family_with_children • de
8
2026-01-30 • via Nuitee
M
Miguel Angel • couple • ar
8
Lindo Hotel
Pros:

La amplitud de los cuartos

Cons:

Todo estaba bien

2026-01-29 • via Nuitee
W
Warren • solo_traveller • au
8
This is now my go to. Good value, friendly staff, clean and comfortable.
Cons:

Is a little tired looking and needs a little bit of cosmetic upkeep.

2026-01-27 • via Nuitee
H
Hui • extended_group • us
10
2026-01-27 • via Nuitee
N
Ning • family_with_children • au
8
2026-01-25 • via Nuitee
L
Lesley • family_with_children • au
7
A little tired, but comfortable
Pros:

I've stayed here a few times, mainly for the location and the spa bath. The bed is comfortable with good pillows and staff friendly. Good secure parking.

Cons:

The room could be cleaner. Dust in the corners and the wall by the bed looked like someone had thrown a cup of coffee at it.

2026-01-23 • via Nuitee
A
Amy • family_with_children • au
10
A great budget option centrally located
Pros:

The facilities were clean and tidy. I was impressed how clean the room was. The location was great and definitely great for its price

2026-01-19 • via Nuitee
J
Jeff • couple • us
8
2026-01-19 • via Nuitee
A
Adrian • family_with_children • au
7
2026-01-15 • via Nuitee
M
Matthew • family_with_children • au
9
Pros:

Staff were very lovely and helpful. Made my late check in a breeze. Room was comfortable and clean. Location was decent and it was a reasonable price.

2026-01-09 • via Nuitee
T
Thi Tuyet Nga • extended_group • au
8
Pros:

Location is closed to everything

2026-01-02 • via Nuitee
S
Sandeep • family_with_children • au
8
2026-01-01 • via Nuitee
O
Oliver • couple • de
10
Tolles Hotel um in Australien anzukommen
Pros:

Zentral in Cairns. Zimmer ist riesig mit Wohnzimmer, Balkon und kleiner Küche. Sehr nettes Personal am Empfang.
Perfekter Einsteig wenn man im Cairns gelandet ist.

Cons:

./.

2025-12-31 • via Nuitee
L
Laura • solo_traveller • jp
8
2025-12-30 • via Nuitee
J
Josh • couple • gb
8
2025-12-29 • via Nuitee
V
Valjak • family_with_children • hr
1
Worst hotel ever
Cons:

Unfortunately this is the worst hotel I've ever seen. We got to our room and immediately saw at least one huge cockroach. We complained to the front desk and were offered another room which was extremely dirty and below any expectations. We left after 20 minutes to find another accommodation.

2025-12-29 • via Nuitee
W
Warren • family_with_children • au
8
Pros:

Bright and clean. Friendly staff.

Cons:

Lack of signage out the front which I believe is temporary. Google maps takes you to back gate with no signage either.
None of this affected the quality of the stay.

2025-12-27 • via Nuitee
K
KuOlga • family_with_children • au
10
2025-12-27 • via Nuitee