Hotel Verviers Van der Valk

We stayed on December 27–28 (reservation PQ6268MG3770) and it was by far our worst Van Der Valk experience.

Wellness and pool closed without prior notice (main reason for booking).
Paid upgrade to Executive Suites, but ended up in Comfort Rooms after three room changes, one smelled of cigarettes.
No hot water in both rooms for the shower, never fixed.
Loud party outside until late, kids couldn’t sleep.
Our children witnessed a fight in the parking lot.
Poor service and contradictory information from reception.
Dinner : salmon served raw.
No feedback, communication from the hotel despite several emails.

We’ve always enjoyed Van Der Valk hotels (Oostkamp, Mechelen, Maastricht), but Verviers was a disaster. Not recommend

We went here for the breakfast buffet early in the morning on a trip from Germany to France. It was one of the best breakfast buffets I have ever had, and I am spoiled by having visited many of the fancy breakfast buffets in Las Vegas (yes, they are very good, too, like the Aria's buffet for example). But in Europe I haven't seen anything this nice yet, and especially not at that price.

I cannot comment on the hotel rooms etc, but I am sure it's equally good. The lobby was very nicely decorated, staff friendly and professional.

Definitely a place worth checking out, even if just for breakfast (and charging your Tesla while you're at it ;)).

Was very nice and clean! Across the street was coffee beanz and it was fabulous and had very reasonable prices and delicious desserts and coffee.

Great staff (special thanks for the checkout and breakfast people), nice room, very convenient and perfectly cleaned.

Okay. Logistics not on top on a Saturday night.

Nice hotel, great breakfast. Lovely staff members. The location around the hotel is not enjoyable. But to visit other places in Belgium it's awesome to stay.

Was woken up at 5am by a boy racer in the adjoining car park doing doughnuts for 15mins. The room was large but very poorly designed. We arrived on a Friday evening and the outside dining was excellent with music and a great vibe. The surrounding area lacked charm but we managed to find a nice coffee shop and a chocolate museum. Hotel had a swimming pool which I wished I had used but was not well advertised. Overall, I would recommend the hotel.

Plus de propreté autour la piscine

Very small bedroom overlooking a narrow street with tall flats opposite, the bedroom was dark , red and grey décor and no centre lighting , only 60cms between the base of the bed and wall to pass by to one side of the bed. The corridor was not lit in the evening and i walked into a trolley outside a bedroom , the receptionist put the lights on when i complained. Restaurant staff need retraining we were told , our reserved table was "over there "we ordered a half bottle of Macon, a carafe arrived with red wine in it, we were not told they did not have half bottles of wine. After dinner at 21.50 we asked to have a coffee and were told this was not possible as they were cleaning the machines. The receptionist said she would investigate, we were so fed up we went to our dismal bedroom. Also the choice on the menu was poor The breakfast selection was poor on cold meats, jams not labelled and the plates positioned on a low shelf which was difficult for elderly or infirm guests to reach.

Net hotel, goede parkeergelegenheid inclusief elektrische laadmogelijkheid. In de directe omgeving niets. Bed beetje smal.

Bij Coffe en Beanz kun je voor een leuke prijs een lekker ontbijtje hebben, een aanrader.

This hotel served as a transit stop whilst on a road trip.
We did not appreciate how far out of town it was when we booked. Thankfully they had their outside dining option available.
Our room was at the front and therefore noisy due to the restaurant/bar being below us. We also experienced “boy racers” at about 3am doing donuts in the retail car park across the road.
We had not picked up that there was no air con at the hotel at the time of booking. It was uncomfortable but not unbearable.

Sehr großer Parkplatz, tolles Frühstück und freundliches Personal.

Super séjour on a manqué de rien personnel super agréable

Pratique pour une sortie circuit SPA, piscine à mon sens inutilisable.

Virkelig dejligt og flot hotel. Lækker pool, lækker morgenmad og virkelig hyggelig restaurant og udeområde. Meget komfortabel seng og pænt værelse.

kamer was een beetje gehorig en de airco kon iets koeler maar het terras en eten maakt alles goed en het bed sliep heerlijk. Daarnaast had de badkamer een goede regendouchekop. Van het wellness gedeelte heb ik helaas geen gebruik gemaakt

Très bon hôtel

Arrivés 1h30 après le début du check-in, notre chambre n'était pas prête. La réceptionniste, très gentille, nous a alors offert les boissons d'arrivée en attendant notre chambre. Personne ne venant prendre notre commande sur la terrasse, nous avons dû aller au bar pour commander.
Arrivés dans la chambre, nous avons constaté une chaleur terrible, malgré la climatisation installée. Il faisait 34 degrés dehors... Nous n'apprendrons qu'au check-out que la climatisation est en travaux... Nous avons donc dû dormir les fenêtres ouvertes, avons dû appeler à 23h30 poir que la musique extérieure soit baissée...
De plus. les matelas sont excessivement mous...

Rien à dire sur le personnel adorable!

Ce séjour qui dévait être reposant a été tout le contraire et nous rentrons donc fatigués et en ayant mal au dos...

This a very nice property located on the doorstep of Belgian hilly East. Staff were friendly and helpful. The room was spacious and the bedding was perfect.

I stayed here when I was in Belgium in business. The hotel is lovely and spacious as was the room. The service was excellent and the food was very good too.
Lovely music playing in the evenings and large windows I can leave open while I enjoy the music and vibes.