Berjaya Waterfront Hotel, Johor Bahru

Hotels
•
Berjaya Hotels & Resorts
7.2 (2060 reviews)
No. 88, Jalan Ibrahim Sultan, Stulang Laut , Johor Bahru , MY

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Polite and helpful staff
Good breakfast options
Convenient location
Cons:
Cleanliness issues
Room quality concerns
Amenities needing improvement

Categories

Cleanliness
4.94
Several guests reported issues with cleanliness and hygiene, including dirty bathrooms and dusty rooms.
Service
8.91
Service was frequently noted as polite and helpful, contributing positively to the overall experience.
Location
8.95
Conveniently located with good access to city attractions, making it a favorable aspect of the hotel.
Room Quality
5.4
There were complaints about the condition of the rooms, including musty smells and outdated amenities.
Amenities
6.93
Facilities such as the gym and pool received criticism, but some guests acknowledged pleasant sea views.
Value for Money
7.39
Guests felt the hotel did not offer good value given the overall condition and quality of facilities.
Food and Beverage
7.44
Breakfast received mixed reviews; while some found it good, others felt it did not meet expectations.
Overall Experience
7.61
Overall rating reflects a mix of positive and negative experiences, balancing satisfactory aspects with significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:53

Property Description

Rooftop Pool and Dining Options
Enjoy a refreshing swim with a stunning view and indulge in a variety of culinary delights at our rooftop pool and 5 unique dining venues.

Elegant Rooms with Modern Amenities
Experience ultimate comfort in our tastefully decorated rooms equipped with free WiFi, flat-screen TVs, and luxurious bath amenities for a relaxing stay.

Leisure and Entertainment Facilities
Unwind with a game of billiards, pamper yourself with a rejuvenating spa treatment, or enjoy live music at our lounges, offering a range of leisure activities for guests.

To reserve your stay at Berjaya Waterfront Hotel and experience luxury hospitality, book now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

7.2
Based on 2060 reviews
Cleanliness: 4.94
Service: 8.91
Location: 8.95
Room Quality: 5.4
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 7.44
Overall Experience: 7.61
M
mohd • couple • my
7
2026-09-17 • via Nuitee
G
Gevera • solo_traveller • ph
8
Pros:

The Staff are very helpful especially the ones at the front desk. They are very professional and accommodating. Their staff as well are very helpful and attentive.
It's also just an 8 min drive from the JB sentral CIQ.

Cons:

The breakfast buffet could have a little improvement like a variation of the main dish daily. The food was great it's just that everyday our main dish is the same. 😅

2026-09-14 • via Nuitee
G
Gevera • solo_traveller • ph
8
2026-09-14 • via Nuitee
G
Gevera • solo_traveller • ph
8
2026-09-14 • via Nuitee
A
Ahmad Saufie bin Ali • couple • my
6
Not bad
Pros:

Easy to reach to some destinations

Cons:

Breakfast was beyond expectations
Room seems to be noisy due to loud music from clubs downstairs. Quite annoying.

2026-09-14 • via Nuitee
G
Gevera • solo_traveller • ph
8
2026-09-14 • via Nuitee
G
Gevera • solo_traveller • ph
8
2026-09-14 • via Nuitee
G
GRACE • solo_traveller • id
4
Pros:

Room was clean although dated. The staff was friendly and helpful at reception. We got a room near the elevator, so it is convenient between convention programs. Short walk to street food.

Cons:

The property was dated, and could use a touch up. We checked in and had to request for towels. Public toilets could use more frequent cleaning during the day, particularly in full/busy periods.

2026-09-07 • via Nuitee
Y
YEN • solo_traveller • au
2
everage hotel, is not worst the money paying for
Cons:

The Room facilities are not matching with the price paid for:
- old and deterioded furnitures
- mould in the bathroom, shower and basin
- tapware are sruffy, old, hard to adjust
- no mini bar, not even a bottle opener: when asked for one, it takes ages, and not allow to keep it in the room, inssisting to open the bottle for you and take the bottle opener away
- capet is worn and torn at the entrance of the shower room, needle exposed
- TV is to facing the bed
- air-conditioning is not cool, and in some are is warm

2026-09-07 • via Nuitee
I
Idris • family_with_children • my
8
memuaskan
Pros:

Layanan mesra oleh staf hotel

Cons:

tiada paip air untuk mandi hanya paip dalam tab mandi sahaja sukar untuk OKU mandi...

2026-09-07 • via Nuitee
N
Norhayati • couple • my
8
2026-09-07 • via Nuitee
I
Iskandar • solo_traveller • my
7
Pros:

I attending our company dinner recently.
overall i am satisfied with the hotel room.
Parking available and spacious but far from the hotel lobby lift.
Breakfast is good abd variable.

Cons:

1. Parking.
Too far from the lobby hotel for check in.
2. During our dinner.
i. after each dish was served and we finished eating. The waiter did not pick up the used bowls or plates.
ii. there were no spoons, forks or tissues on the table. Only chopstick 😂
iii. no drinking/mineral water on the table.
3. Room
Our Telco line coverage at 9th floor was very poor. Only one bar and always disconnected. My room is with the ocean view. Please solve this matter .

2026-09-06 • via Nuitee
J
Jackie • solo_traveller • my
3
Pros:

唯一方便就跟码头靠近

Cons:

没有维修,房有点旧 床和枕头也不舒服

2026-09-04 • via Nuitee
M
mohamad akbar • solo_traveller • jp
7
2026-09-04 • via Nuitee
J
Jane • couple • my
2
Terrible noise and stay experience
Pros:

Provide teh tarik during breakfast and closed to ferry terminal

Cons:

Need renovations and change all the old bed frame and liners

2026-09-04 • via Nuitee
M
Mohdsahirrani bin malik • couple • my
7
2026-09-03 • via Nuitee
M
MD SHARIFUL • extended_group • bd
7
Pros:

Breakfast, Cleanliness

2026-08-28 • via Nuitee
S
Siti Hufaidah • couple • my
5
2026-08-27 • via Nuitee
M
Mohd • couple • my
10
2026-08-25 • via Nuitee
A
Abdul Majid • couple • my
7
Pros:

Location

Cons:

Cleaning

2026-08-22 • via Nuitee