Fairfield Inn & Suites by Marriott Montgomery EastChase Pkwy

The area seemed safe, easy access to restaurants and highway, room nice and cold, clean, and the front desk staff was superb!

The mattress on our bed needed replacement since my
wife could barely get up since it was so weak in
supporting her firmly when on it.

The room had a damp smell not pleasant and I paid for king bed and the room received was 2 queen bed wasn’t happy with that. We got there late too tired to go and complain when customers book a certain bed size I feel if that size is not available let the person know before they enter the room.

Centally located, nice facility.

The hotel was very clean and the staff was friendly.

Housekeeping and Breakfast Buffet Staff were Excellent at their jobs. Front Desk Staff who was there upon checkout on August 24th needs to be replaced. They dont take their job serious. My wife and myself were stuck in the elevator for over 15 minutes on 2nd floor. Two total elevators and one was already out of service. We used the elevator phone to call for help and got the front desk. Their response was "Oh No" and was sending someone to assist. We waited 15min and no one had come to help. Didnt even get a call back or anything to let us know what was happening. I called back on the elevator phone, this time No answer it went straight to voicemail. Then connected us to the local Fire Department who dispatched to assist us. Right before they reached us someone from the hotel staff finally made it to assist and get the elevator doors open. No Staff there was in any hurry to assist us except for the lady who was Head of housekeeping. We had to use the stairs to move our luggage. Lucky it was not a medical emergency. We have been waiting for a response back from this Hotel for over 2 weeks now about this situation. Avoid this Hotel if you Value yours and your family safety. The Front desk staff want be much help to you.

The bed was comfortable. It was quiet. I had good service.

Both elevators should have been working the entire duration of my stay. No accomodations were made for the inconvenience.

Upon arrival and check in one of the elevators was out of order and the one that was working stopped sometime Saturday afternoon. We had to walk to the 3rd floor. Thankfully, Sunday morning, the one elevator that stopped on Saturday was working again on Monday. Both elevator’s should have been in working order.

There is no pool. That was not stated. It is advertised that there is a pool

Staff was great very friendly. Breakfast was very good. Staff was awesome.

Good value for the money. The front desk staff and breakfast staff were especially helpful.

Great stay and great service by staff and workers

Excellent service from the staff

The food was not good breakfast the only thing was ok was the waffle that I made. Everything was cooked in a microwave. And no bottle water They had water out if a fountain machine and it taste like it may have had some cleaning supply in it. The bed believe it or not was the ONLY thing that was good. The elevator was very bad a sound like it would stop work. One elevator was already out of order. The AC in my room was leaking on the carpet the last night I was there. The towels looked dingy. And when I arrived there they were late getting my room together I got there at 3pm and it was not ready till 3:45pm. There was a girl that was sleeping in the lobby the whole time we were there. And we wanted to go swimming but they said the pool was out of order for maintenance and we could go to another hotel up the street and take a towel. Smoking area was close to the front door so you smelled smoke soon as you came in the building. Front desk staff was terrible very rude. One of the staff had her boyfriend up there in the smoking area with her smoking and laying out on the chairs. And to top it all off the room I was in wasn’t the room I just took it cause we came 3 hrs away and was tired. In the ruins the lamps were rusted and it was very small .. Not a good room for our wedding anniversary but we made the best of it by going out to eat and casinos

Breakfast delicious!

The staff was very good. Front desk was professional and very helpful. Always had a smile. Same is true with the person running the breakfast. She went out of her way to help everyone in the dinning area! Even the room cleaning people greeted guest with a friendly smile. Great service and facility.

New look but old furniture. A/c didnt work well and roaches dead all over the place.

Nice and clean and very safe place to stay at.

Average with a hiccup