Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice amenities
Cons:
Cleanliness issues in bathrooms
Noise disturbances
Limited breakfast options

Categories

Cleanliness
7.95
Several reviews mention cleanliness issues regarding the bathrooms.
Service
9.45
Guests frequently commend the helpfulness and attentiveness of the staff.
Location
9.45
Many reviews highlight the fantastic location of the hotel.
Room Quality
8.45
Rooms are generally described as spacious and comfortable, with some needing updates.
Amenities
8.45
Amenities like the pool and hammocks are appreciated, though some issues were pointed out.
Value for Money
8.95
Good value noted, particularly for the price paid relative to the offerings.
Food and Beverage
7.95
Mixed reviews about breakfast options, suggesting there could be more variety.
Overall Experience
8.95
Overall, guests expressed a favorable impression and stated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:13

Property Description

Charming Bed and Breakfast in the Heart of Historic Merida

Traditional Mexican Decor and Courtyard Pool
Immerse yourself in the vibrant culture of Merida at Hotel Marionetas, where traditional Mexican décor and a tranquil outdoor courtyard with a pool await you.

Comfortable Rooms and Convenient Amenities
Experience a blend of comfort and style in our uniquely decorated guest rooms featuring handmade floor tiles and wood furnishings. Enjoy modern amenities such as cable TV, a small refrigerator, and spacious bathrooms for your convenience.

Convenient Services and Local Attractions
From a 24-hour front desk to free Wi-Fi, business center, and tour arrangements, we ensure a seamless stay for our guests. Explore the nearby Plaza Grande, Plaza Altabrisa, and cultural sites like The Museum of the City of Mérida and Cathedral of Saint Ildefonso.

Book your stay at Hotel Marionetas for an unforgettable Merida experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for MXN 350 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 100 per day.

Location

Guest Reviews

8.7
Based on 259 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 7.95
Overall Experience: 8.95
G
Grégory • couple • fr
9
Super
Pros:

C’était super.
. Le petit déjeuner, le lieu, le personnel

Cons:

Je met 9 et non 10 car dans la salle de bain et les toilettes il y a une odeur d’égout qui remonte.
La solution serait peut être de rajouter des galettes sur les bouches de douche.

2026-02-12 • via Nuitee
B
Ben • couple • gb
10
Pros:

Incredible value for money, we booked about a month in advance and it was far cheaper than anywhere else.
Amazing location. La Negrita bar is the liveliest bar in town, so much fun, but don't worry they close early so there's no late night noise keeping you up.

Cons:

Breakfast is a choice of eggs or waffles everyday. (But who doesn't like eggs and waffles?!)

2026-02-12 • via Nuitee
C
christian • couple • fr
8
2026-02-10 • via Nuitee
G
Gina • solo_traveller • us
8
Nice hotel could be so much better if fixed some issues
Pros:

Great location, room was great size; nice facilities.

Cons:

Breakfast options; staff not always friendly; often had to track down someone to ask for more coffee etc; missing towels in room; trash was dropping by cleaning lady inside room on my porch down my steps. Very expensive to be missing these marks sadly. Could be excellent if fixed minor issues

2026-01-29 • via Nuitee
J
Jeab Francois • couple • ca
10
Pros:

Everything

Cons:

Nothing

2026-01-27 • via Nuitee
F
Francesco • solo_traveller • it
10
2026-01-27 • via Nuitee
K
Karla • extended_group • nl
3
Dissapointing
Pros:

Nice Location, nice Roms

Cons:

They had given our room to somebody else , we had to wait 90min for them to find a solution even though they had other rooms available They asked the people in the room to move out and wanted me to take the room without changing the bed-sheets. Staff has no training, there is no manager in charge. I was denied the possibility to even talk over the phone with a superior.

2026-01-24 • via Nuitee
K
Kristina • couple • us
10
Pros:

Hotel Marionetas was perfectly located near various squares and restaurants. The main Historic Centre was only about 4 blocks away. The main bus station about a 20 minute walk. The hotel staff were all wonderful and very helpful. The room was comfortable - our room overlooked the courtyard and pool. We would definitely stay here again!

2026-01-22 • via Nuitee
J
Javier Fernando • family_with_children • mx
6
Sin retorno
Pros:

Desayuno básico ok

Cons:

Las camas no me parecieron comodas, la regadera principal está tapada por el sarro un foco de la recámara fundido, el grifo del baño está suelto, la persona que atiende el estacionamiento fue grosero en su atencion, los administradores dan mejor trato a los extranjeros que a los mexicanos ya que se siente que cumplen con lo muy básico de educación en mi experiencia, las fotos que suben a Internet no corresponden con la realidad ,la piscina se ve el agua estancada no se si tiene bomba de circulación pero no parece, los desayunos en foto se ven diferentes y algo que me inquietó es una escalera de aluminio en el claro junto al baño y una de las puertas de cristal que dan hacia ese claro no tiene seguro de manera que alguien pudiera entrar por el techo y acceder al cuarto. Me tomé este tiempo por que deseo que mejoren no es personal con nadie

2026-01-19 • via Nuitee
B
BOBBY • extended_group • us
10
Hotel Marionetas is a charming, spotless, and super safe boutique gem right in the heart of Mérida w
Pros:

Loved the central location. Everything walkable (Plaza Grande, restaurants, Santa Lucía just steps away). Breakfast was delicious and fresh. The place spotless, super safe, and the staff couldn’t be friendlier. Great value, charming vibe, and peaceful pool courtyard. Great value, charming vibe, and peaceful pool courtyard.
Highly recommend. 5/5! Would stay again in a heartbeat.

2026-01-15 • via Nuitee
C
Cynthia • extended_group • ca
8
Pros:

Très bel hôtel! Très bien situé! Belle cours intérieure et déjeuner très correct

Cons:

Un peu bruyant la nuit à cause du Negrita tout près mais ne nous a pas empêché de dormir

2026-01-12 • via Nuitee
A
Armando • family_with_children • mx
7
A very average three stars for a hotel that, given its location an and price could have been better.
Pros:

You can tell it’s had better days, although, overall the place is nice and very well located. It feels a bit run down.

Cons:

Cleanliness and overall maintenance could have been better. Bathroom wasn’t entirely clean, lights were flickering and the pillows were very worn down.

2026-01-11 • via Nuitee
E
Ellen • extended_group • de
9
Pros:

Sehr ruhige und dennoch zentrale Lage. Entspannte Atmosphäre und schön gestaltete Anlage mit kleinem Pool. Das Zimmer war ruhig und für drei Personen ausreichend groß. Die Hängematte ist ein witziges Feature. Man kann mit Glück an der Straße parken oder für 120 Pesos auf dem abgeschlossenen Parkplatz gegenüber. Für uns ein fairer Deal.
Die Mitarbeiter waren sehr freundlich und hilfsbereit.
Plus das es ein Frühstück gibt, so kann man morgens schnell aufbrechen und muss sich nicht noch darum kümmern.

Cons:

Das Frühstück ist nicht sehr umfangreich, man konnte aber Toast nachbestellen.
Ansonsten gab es nichts zu beanstanden

2026-01-11 • via Nuitee
J
JOSE • extended_group • es
9
2026-01-08 • via Nuitee
A
Angela • couple • ca
8
Small quite nice hotel
Pros:

Small and quiet hotel. Good location close to Parque Santa Lucia, Museo de la Gastronomia y el Zocalo.

Cons:

It would be good to have tissues in the rooms.

2026-01-07 • via Nuitee
S
Sophie • family_with_children • us
8
Très bien sauf la salle de bain.
Pros:

Mignon, bien placé. Excellent rapport qualité prix.

Cons:

Les salles de bain ne sont pas pratiques, vieilles et à refaire.

2025-12-29 • via Nuitee
F
Frederic • couple • ca
8
Très agréable séjour
Pros:

L’emplacement est super et le personnel grandement sympathique

Cons:

L’insonorisation

2025-12-28 • via Nuitee
K
Kristine • couple • mx
8
Pros:

Easy place to get around from. Parking av across the street. Rooms nice size, staff is quite responsive and helpful.
Lovely old building, spaces is well used.

Cons:

Breakfast: Better choices and more variety please!
Better bread. More fruit. Online photos are not accurate.

2025-12-27 • via Nuitee
G
GERARDO • couple • mx
10
Pros:

Las instalaciones y la ubicación.

Cons:

Todo bien

2025-12-19 • via Nuitee
M
Malte • extended_group • mx
10
Pros:

Pool, Hängematte, Zimmer, Klimaanlage, Personal

Cons:

Kloakengeruch auf der Toilette, Blumentopf im Eingangsbereich (Stolpergefahr), Wasserspender

2025-12-18 • via Nuitee