Hobart Waterfront Apartments

More plugs in the kitchen for the appliances

unfortunately the lift didn't work and we were on the forth floor. Shower was also a problem.

No one at reception late afternoon when checking in and early morning when checking out

Nothing

The only downside during our stay was that the elevator was out of service, so we had to walk up and down four flights of stairs each time we went out wasn’t ideal, especially when checking in with luggage. However, the hotel did informed us of this ahead of time, and we totally understand it was outside their control.

No lift and put on level 4 with luggage and a child

The lift was out of order. We were not advised the lift was out of order until after we had paid in full. To their credit, the long suffering staff carried our bags up and down the steps. Thank you! But the 4 high flights of stairs were very hard to take, as I have a chronic illness. The room has too few windows. The windows are undersized. The windows are recessed deep in to the wall. There is no view, it is obscured by a close built office tower next door. The overall effect is very claustrophobic, more like a detention facility than a hotel. The staff were unable to move us to a better room. I had to clean a substance stuck to the wall at pillow height. There is permanent damage to the kitchen bench, and the kitchen and bathroom are overdue for a renovation

Parking options limited. Secure parking is for small vehicles only. We were lucky to score on street parking but that was mainly due to it being a Sunday. Rooms felt a little old and stale with one very small window that didn’t open for air flow but was okay for one night.

Elevator was broke.

No lift (!)
Difficult to communicate through Booking.com to respond to their messages

The lift wasn’t working. They were very helpful and exchanged our 3rd floor room with an upgraded room on the 1st floor however with bad knees even 1 flight of stairs was difficult to manage a couple of times every day and car parking on site is very tight but securely locked

The lift was out of order, but we were notified prior to our check in.

There is a smell in the lift hallway - like someone has washed the carpets and not let it dried completely.

After flying in and then catching a Skybus to accommodation, arriving at night (around 6pm) and with no reception open or human contact, just a text with code for front door, another code for box once inside and then a key card for room. When I got inside, there were a few other people waiting in the foyer, as codes didn't work. I also received a text from the Waterfront Apartments, while I was travelling, stating that the lift wasn't working and I would have to use the stairs. They did offer for me to call someone; to arrange help with luggage but not wanting to bother, or knowing how long I would have to wait, I managed to make the 2nd floor, some 40 stairs up, by myself with my luggage. I did receive texts during my stay about the progress with the lift being fixed, then in the end, they didn't know when it would be fixed. They did offer if I wanted to cancel and find somewhere else to stay, that they wouldn't charge me any fees. "Big Of Them". I couldn't get anywhere, on short notice, so stayed. Lift still wasn't fixed when I left on the 16th of March, so 8 days and my entire stay. The unit wasn't clean, carpets awful and the bathroom was in poor shape. Having a shower was scary, due to not being able to regulate the water temperature, the hot water was boiling and when I tried to put the cold on, it made a terrible noise/vibration, like the pipes were going to burst through the wall. I did also try cold water 1st and then hot but it made no difference. I know my room wasn't the only room with water pipe problems, because I could hear the rooms on each side of me, when they used water. I was very disappointed with my stay at the, Hobart Waterfront Apartments and especially being my 1st holiday in years.

The lift was broken but staff helped us lift one heavy bag.