Facilities

Accessible bus station shuttle
Fitness facilities
Area shuttle (surcharge)
Arcade/game room
Hot springs nearby
Free WiFi
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Comfortable stay
Cons:
Noise from other guests
Games room needs upgrade
Check-in timing issues

Categories

Cleanliness
7.95
The reviews indicate that the hotel was clean and tidy.
Service
8.95
The staff was mentioned to be young, friendly, and kind.
Location
8.45
The hotel is conveniently located close to Mt Ruapehu.
Room Quality
7.95
General positive sentiment about room comfort; however, noted upgrades needed.
Amenities
7.45
The games room needs an upgrade as per guest feedback.
Value for Money
7.95
The overall enjoyment of the stay suggests reasonable value.
Food and Beverage
8.45
Multiple mentions of really good food and dessert satisfaction.
Overall Experience
8.45
Guests generally enjoyed their stays with many positive remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:00

Property Description

Luxurious Amenities
Indulge in ultimate relaxation with a spa tub and sauna after a thrilling day on the slopes. Keep entertained in the arcade/game room or unwind in the library for a cozy evening.

Culinary Delights
Experience a diverse culinary journey with a restaurant, bar/lounge, and snack bar/deli on-site. Start your day with a buffet breakfast and savor your favorite drink in the evening.

Convenient Location
Located in the historical district, the hotel is a short drive to key attractions including Tongariro National Park and Taranaki Falls. Enjoy easy access to the Whakapapa Ski Area for endless adventure.

Immerse yourself in luxury and adventure at Skotel Alpine Resort - book your stay now to experience the perfect blend of comfort and excitement!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TUO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

See all policies

Location

Guest Reviews

8.2
Based on 123 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
C
cristine • partner
10
Pros:

Great location and great stay. Tyson at the front desk was so helpful. Close to the mountain and waterfall hikes.

2025-10-03 • via Nuitee
D
Diego • partner
8
Pros:

Quite old. But really good food. The staff was young and really friendly

2025-09-21 • via Nuitee
D
David • partner
8
Pros:

We liked our stay. We got to the motel bit early, but we still couldn’t get into our room till 3pm.

2025-09-16 • via Nuitee
J
JOB
10
Pros:

Good

2025-09-15 • via Nuitee
M
Monica
8
Pros:

We really enjoyed our stay! A great place for families

2025-09-13 • via Nuitee
M
Martin
8
Pros:

👍

2025-09-11 • via Nuitee
C
Carmela • partner
10
Pros:

The place is nice and cozy and it’s very close to Mt Ruapehu.

2025-09-05 • via Nuitee
R
Ricky • partner
10
Pros:

I loved it there. It was clean and tidy the staff was so kind to me and my partner. I just thought the games room down stairs needs a little bit of a upgrade with new table tennis bats and fix the foose ball tables but me and my partner loved the comfort in our room

2025-09-05 • via Nuitee
K
Kylie • partner
10
Pros:

Loved the shower heat and pressure !!!

2025-08-13 • via Nuitee
T
Tamsin Megan • family_with_children
10
Pros:

Kaz was so lovely, enjoyed our chat, dinner, especially dessert, was very good and the hot tub was amazing after a day on the slopes as too were the views from our cabin.

2025-08-08 • via Nuitee
P
Patrick
10
Pros:

Lovely old style hotel lodge.
Really nice and friendly staff.
The restaurant food was also really good, and big portion sizes.

2025-07-17 • via Nuitee
J
Jon • partner
6
Pros:

Skotel is conveniently located and our second stay for the ski fields.
Check-in is unmanned before 3pm with earlier arrivals invited to wait in the bar, which is also unmanned at that time.
Dinner seems to be limited to 2 hours between 6-8pm but the food is quite good when available.
The hotel was noisy with the late hour conversation from a neighbouring room resonating through the walls. Guests children seemed to use the corridors as a playground, running, yelling and screaming into the evening.
Seems a very casual hotel with very casual standards

2025-07-13 • via Nuitee
P
Pofen • family
8
Pros:

A decent place with great views of the mountains.

2025-06-25 • via Nuitee
C
Conrad
10
Pros:

Love it. Friendly staff.

2025-06-22 • via Nuitee
R
Radhika • partner
10
Pros:

Good hospitality
Great atmosphere
Bar and restaurant was pretty good.
Overall loved the place and will recommend people going to whakapapa village.

2025-06-21 • via Nuitee
M
Margaret
8
Pros:

I stayed in the backpackers side in my own room with a very comfortable bed, heaters & washbasin. Communal facilities were kept clean & tidy, staff were kind and fellow travellers friendly. The bar and restaurant are welcoming places to relax. Staying at the Skotel is a home away from home 😊

2025-06-13 • via Nuitee
P
Patricia • family
8
Pros:

Like the old ski lodge feel. Staff was welcoming, rooms were clean and location was lovely!

2025-04-29 • via Nuitee
K
Kristin • family
10
Pros:

Unbelievable views, sunsets, sunrises. While the interior is (like most ski resorts) somewhat worn in appearance, everything was comfortable. And by far, one of the highlights of this resort is the playroom loft, where our 7 year old played happily for hours!

2025-04-28 • via Nuitee
M
Meghan • friends
10
Pros:

Dining staff was incredibly supportive to learn about dietary restrictions.

2025-04-21 • via Nuitee
S
Szymon • partner
8
Pros:

Good starting point for trekking to tama lakes.
Hotel is a bit outdated and in our room we had a lot of dust.

2025-04-20 • via Nuitee