The Washington Hotel NYC

Hotels
6.7 (310 reviews)
8 Albany Street , New York , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Broken elevators
Inconsistent cleanliness
Lack of amenities

Categories

Cleanliness
6.58
Multiple reviews indicate issues with cleanliness, such as unclean rooms and missing towels.
Service
8.05
Service was lacking in some areas, with delayed responses and poor staff availability, but staff were friendly.
Location
9.59
The hotel is conveniently located between Wall St and the Battery, close to major attractions.
Room Quality
7.54
Rooms are described as spacious and nicely laid out, but issues with cleanliness affected the perception.
Amenities
6.57
Limited amenities noted, such as no coffee maker and insufficient towels.
Value for Money
8.53
Generally regarded as reasonably priced for the Manhattan area, despite some drawbacks.
Food and Beverage
8.58
Not mentioned; assumed standard quality for this hotel tier.
Overall Experience
8.55
Despite some issues, guests enjoyed their stay due to location and room space.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:24

Property Description

Luxury Accommodations
Enjoy contemporary styled rooms with modern amenities and stunning city views in every guest room.

Convenient Location
With a 3-minute walk to Rector Street Subway Station, explore the city with ease and visit nearby attractions like the New York City Stock Exchange and the Statue of Liberty.

Premium Facilities
Indulge in deluxe amenities such as a modern gym, 37-inch flat-screen TV, spa toiletries, and more for a luxurious stay at The Washington by LuxUrban.

Book your stay now and experience luxury in the heart of Manhattan.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Location

Guest Reviews

6.7
Based on 310 reviews
Cleanliness: 6.58
Service: 8.05
Location: 9.59
Room Quality: 7.54
Amenities: 6.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
H
Helen family
6
Pros:

Bathroom and linen need a refresh. Location is great.

2025-10-13 via Nuitee
S
Shreya
2
Pros:

I did not make it due to a medical issue. Even though i bought had protection with my purchase, The Washington did not even give me a refund! I did say I would submit a medical report too!

2025-10-12 via Nuitee
S
Sharon
8
Pros:

Fine

2025-10-12 via Nuitee
S
Susanna family
10
Pros:

Great Location

2025-10-12 via Nuitee
M
Micah
6
Pros:

There was a cockroaches in my room

2025-10-11 via Nuitee
M
Marcel
6
Pros:

The room wasn’t very clean at all … the room as a 4 out of 10. No towel, dirty sheets.

2025-10-11 via Nuitee
A
Afiya
10
Pros:

Everything was nice at this hotel

2025-10-09 via Nuitee
M
Marco Alejandro
10
Recomend it 100%
Pros:

Loved the location and room was perfectly comfortable

2025-10-09 via Nuitee
S
Stephanie
2
Pros:

Terrible experience – treated horribly during checkout!

I stayed at this hotel on October 6–7, 2025, and had one of the most stressful experiences I’ve ever had while traveling. Upon check-in, there was an issue with the $150 security deposit on my international business card. It took almost an hour on the phone with my bank and the front desk to fix it. The staff finally agreed to charge the card directly and refund the $150 upon checkout.

The next day when I tried to check out, my room key didn’t work. The front desk staff claimed I hadn’t paid my deposit (which I had), and spoke to me rudely and disrespectfully. When I asked for her name, she refused and told me to ask the manager. The manager was just as unhelpful, refused to check the records, and even threatened to call security to remove me — while I was six months pregnant.

After nearly 40 minutes of arguing, the original staff member confirmed I had in fact paid. By then, I had missed my flight and had to wait five extra hours at the airport. The entire situation caused extreme stress and exhaustion. To make matters worse, they still haven’t refunded my $150 deposit.

This was completely unacceptable and unprofessional. I will never stay here again, and I strongly advise others to avoid this property unless management makes serious changes to how they treat their guests.

2025-10-08 via Nuitee
S
Sophie family
8
Pros:

Don’t be put off by negative reviews - this hotel is great value for money given the location. No food on site or kettle in room which was a downside, and the bar was never open, but there’s a fridge in the room so we took our own mini kettle and were very happy!

2025-10-07 via Nuitee
G
Ghislain
6
Pros:

Clean

2025-10-07 via Nuitee
C
Cameron
10
Pros:

Clean room

2025-10-07 via Nuitee
I
Ian E'sase Jimil
10
Pros:

The staff was very helpful. This was my first time in New York. I would stay again.

2025-10-07 via Nuitee
M
Monica
8
Pros:

Rooms were clean and housekeeping was very nice

2025-10-07 via Nuitee
A
aysan
2
Pros:

Terrible experience!
Stay away from this place.

2025-10-06 via Nuitee
M
Marie
10
Pros:

Yes, close to everything

2025-10-04 via Nuitee
B
Bill family
10
Pros:

great convenient location

2025-10-03 via Nuitee
P
Philip
6
Pros:

Na

2025-10-03 via Nuitee
J
Janet
10
Pros:

Very central location for anyone needing to be in the financial district for meetings, near the NYSE, etc. The property is safe and secure, check in and check out was a breeze, and everyone was gracious, even when I checked in at nearly midnight. The rooms are quite spacious and have everything you need. There is construction across the street, but it's New York, so there seems to always be something getting a facelift! The work didn't bother me as it started a bit later in the day and ended well before my return at the end of the evening.

2025-10-03 via Nuitee
M
Melanie family
10
Pros:

Great value while visiting Ground Zero.
Vert comfortable bed and pillows

2025-10-02 via Nuitee