Hotel Crawford

Hotels
7.8 (184 reviews)
Corso M. Crawford 77 , Sant'Agnello , it

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good value
Beautiful decor
Cons:
Uncomfortable beds
Poor breakfast
Communication issues about booking

Categories

Cleanliness
7.63
The room was modern and clean, but inconsistent experiences reported.
Service
8.6
The staff were exceptional and helpful with personal touches.
Location
8.14
Good location near the sea but a bit far from the main tourist area.
Room Quality
7.09
The rooms were well-decorated but beds were uncomfortable.
Amenities
7.62
Amenities offered were under-utilized; breakfast area could be improved.
Value for Money
8.58
Good value was highlighted, but some issues noted with breakfast quality.
Food and Beverage
6.63
Breakfast quality was poor and lacked variety.
Overall Experience
8.1
An overall positive stay with notable issues that affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 21:18

Property Description

Breathtaking Views from Rooftop Terrace

Hotel Crawford in Sant'Agnello offers more than just a stay; it offers an experience. The rooftop terrace provides stunning views of the bay and Mount Vesuvius, making it the perfect spot to unwind with a drink in hand.

Comfort and Convenience

Guest rooms at Hotel Crawford are designed for your comfort, equipped with air conditioning, satellite TV, and some with private balconies. Stay connected with complimentary WiFi available throughout the hotel.

Ideal Location for Exploration

Situated just 50 meters from the sea, Hotel Crawford is conveniently located near the Circumvesuviana station, offering easy access to Sorrento, Pompeii, and Naples. Whether you prefer a leisurely stroll or a quick train ride, adventure awaits just around the corner.

Ready to elevate your stay? Book now at Hotel Crawford and create unforgettable memories.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 184 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 6.63
Overall Experience: 8.1
S
Simone • couple • it
10
2026-01-19 • via Nuitee
F
Fleur • couple • ga
7
2025-11-09 • via Nuitee
J
Joseph • couple • us
7
Good value
Cons:

A but far from the main touristy area. Be prepared to walk.

Our AC unit also didn’t work so it was warm

2025-11-04 • via Nuitee
J
Jose • extended_group • us
9
2025-10-15 • via Nuitee
G
Gidaszewski • solo_traveller • us
8
Pros:

Beautiful decor and rooms and loved my balcony

Cons:

The beds were not comfortable and were extremely hard

2025-10-15 • via Nuitee
P
Patrick • solo_traveller • at
8
Pros:

Das Personal war sehr freundlich! Das Zimmer war eher klein aber für eine Person völlig ausreichend. Ca 30 Min Gehzeit in die Stadt. Mein Zimmer war schon um 10.45h bezugsfertig.

Cons:

Die Dusche war ein wenig zu klein.

2025-10-10 • via Nuitee
L
lucia anna • family_with_children • it
8
2025-10-04 • via Nuitee
S
Sylvia • couple • au
9
Highly recommend.
Pros:

Clean, quiet, great location and the balcony was lively for breakfast (byo porridge)

Cons:

The meals area is MASSIVELY under-utilized. Great location awful food, orange juice in a glass not much bigger than a shot glass seemed a bit stingy. Terrible tasteless coffee from automatic machine.
One breakfast and the rest we did ourselves in our room.

2025-10-02 • via Nuitee
K
Katherine • couple • us
9
Pros:

Proximity to water.

Cons:

A bit far from downtown.

2025-09-28 • via Nuitee
D
Dias • family_with_children • us
8
2025-09-28 • via Nuitee
C
Cesar • family_with_children • ec
8
2025-09-28 • via Nuitee
J
Jacques • extended_group • fr
9
2025-09-17 • via Nuitee
E
Erica • family_with_children • ca
9
Pros:

The hotel was beautiful, and the history in the building was phenomenal. The staff were exceptional and helpful with moving of car and parking etc. They were also very knowledgeable about the area. They personally escorted everyone on a quick tour of the facilities and walked you to your room.

2025-09-15 • via Nuitee
R
Robert • family_with_children • gb
10
2025-09-13 • via Nuitee
A
Ayo Ariyibi • couple • gb
10
Will always recomment and stay there again next time we come to Sorrento. Its a wonderful, green loc
Pros:

Brilliant reception and the hotel was clean and tidy. The breakfast was good too.

Cons:

Nothing. it was exceptional service

2025-09-11 • via Nuitee
P
Pushpendu • family_with_children • us
10
2025-09-09 • via Nuitee
C
Christian • family_with_children • gb
3
Not great - poor response to fraud attempt and sub par breakfast
Pros:

It was in a good location near to the sea, and the room was modern and clean

Cons:

There was an issue with this booking, in that booking.com got hacked and the hackers messaged me and my friends through the app attempting to commit fraud. They messaged all guests claiming that they needed to reconfirm card details otherwise the booking would be cancelled, and given that most of us were attending for the night of my wedding this was very stressful. Whilst this is mostly the fault of booking.com, there were many things the hotel could have done better.

Firstly they(the hotel) didn’t communicate with all guests regarding the above and many of us had to contact and inform the hotel ourselves. Secondly they didn’t update us on how the investigation into the issue was going with booking.com and it was never resolved. This is especially concerning as the hackers managed to get all of our personal details to try to commit further fraud on WhatsApp. However perhaps the worst part was that the hotel personally emailed me to ask for my personal credit card details for the prepayment stating that the authorisation had not worked, and that if I did not within a certain amount of time my booking would be cancelled. This message mirrored the message the scammers had sent, and caused further panic. I had to get the receptionist’s personal number to confirm it was really the hotel, and was shocked to find out it was. Given the situation with the scammers I was surprised the hotel would ask for credit card details via email with an ultimatum. The hotel showed little empathy to this situation and also failed to really acknowledge that this is for a wedding and therefore a very important booking. The hotel should improve their communications and how they handle situation, as these situations can affect the entire stay and affect reputation.

On a side note the breakfast was also quite sub par for a four star hotel, with no buffet system and the parts we did pay for did not taste great.

Whilst this is a review of the hotel itself, I’d like to add that booking.

2025-08-29 • via Nuitee
N
Nicolò • couple • it
7
2025-08-27 • via Nuitee
S
Siobhan • extended_group • gb
10
2025-08-25 • via Nuitee
L
Liliana • family_with_children • ar
10
2025-08-20 • via Nuitee