Holiday Inn Express Hotels & Suites Jacksonville by IHG

Hotels
•
Holiday Inn Express
8.2 (338 reviews)
1923 South Jackson Street , Jacksonville , US
+1 904-421-7000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great breakfast (pancakes, cinnamon rolls, yogurt)
Central / perfect location
Friendly, helpful staff
Clean rooms (many mentions)
Comfortable beds and labeled pillows
Quiet rooms
AC control in room
Frequent repeat guests (consistent experience)
Renovations/updates underway
Good choice of food
Cons:
Roach and mold reported in bathroom
Dirty beds and remodel dust in a room
Pool closed / draining problems and alarm evacuation
Phone charging port in room not working
Breakfast quality inconsistent (some said not very good)
Construction noise/areas under renovation
Loose light switch cover / minor maintenance issues
No accessibility grab bar by toilet noted

Categories

Cleanliness
6.5
Mixed reports: several guests praised cleanliness, but significant complaints include a roach, mold near the shower, dirty first-room beds, and remodel dust — lowers the cleanliness score.
Service
8.7
Generally positive: multiple mentions of friendly, helpful staff. One report of poor management response to cleanliness issues lowers this slightly but overall service perceived as good.
Location
9.2
Consistently praised: described as centrally located, near restaurants and 'perfect location' in several reviews.
Room Quality
8.4
Mostly positive: comfortable beds, quiet rooms, labeled pillows, AC control; some issues reported (non-working phone charge port, dust during remodel, mold incident) result in a modest deduction.
Amenities
7.8
Mixed: breakfast offerings are praised, but the pool had problems (closed, draining that triggered the alarm, bad smell) and parts of the hotel were under construction, reducing the amenities score.
Value for Money
8.2
Standard quality for this hotel tier
Food and Beverage
8.5
Generally good breakfast with specific positive mentions (pancakes, cinnamon rolls, yogurt); some guests wanted bacon or found breakfast not very good — overall leaning positive.
Overall Experience
8.3
Mostly positive overall with repeat guests and many 'would stay again' comments, but the serious cleanliness incident and pool/fire-alarm disruption tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location
Situated just 2 miles south of downtown Jacksonville, Texas, Holiday Inn Express Hotels & Suites on Highway 69 offers easy access to local attractions like Cherokee Trace Drive-Thru Safari and Lake Jacksonville.

Modern Amenities
Experience comfort and convenience in our brightly decorated rooms featuring a 32-inch LCD HD TV with HBO, microwave, and refrigerator. Enjoy the indoor pool, hot tub, and stay connected with free WiFi throughout the hotel.

Deluxe Services
Start your day with a delicious buffet breakfast, maintain your workout routine in the fitness center, and take care of business at the on-site business center. Your stay at Holiday Inn Express Jacksonville promises relaxation and productivity.

Book now for a memorable stay at Holiday Inn Express Hotels & Suites Jacksonville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 338 reviews
Cleanliness: 6.5
Service: 8.7
Location: 9.2
Room Quality: 8.4
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 8.3
L
LaShaunda • family_with_children • us
1
Horrible.
Pros:

The breakfast and the lady who cooked it.

Cons:

I did not like the manager who stated her name was Nessa. We wiped up water and fruit with a towel and she charged us 31 dollars because the towels had fruit on it. She claimed the towels were damaged. I asked her to give them to me so that I could wash them and she said no.

2026-11-01 • via Nuitee
B
Barber • couple • us
8
2026-11-01 • via Nuitee
L
Latroya • solo_traveller • us
9
Great
Pros:

Breakfast was great and location was great

Cons:

The charge port for the phones didn’t work in the room

2026-10-21 • via Nuitee
G
Guy • couple • us
9
2026-10-18 • via Nuitee
T
Tom • couple • us
9
2026-10-18 • via Nuitee
A
Adriane • family_with_children • us
9
A centrally located hotel with good amenities
Pros:

The breakfast was good and the pancake and cinnamon roll were tasty. I like that yogurt was available.
The bed was comfy and I liked that the pillows were labeled soft or firm. The room was quiet.
The employees were friendly and helpful.

Cons:

In the bathroom, a light switch had a gap where the cover was loose.
It would be helpful to have a bar next to the toilet to help those with mobility issues get up.
It would be great to have bacon at breakfast.

2026-10-12 • via Nuitee
M
Maninder Singh, P.Eng • solo_traveller • ca
6
2026-09-19 • via Nuitee
J
Juan • solo_traveller • us
9
Pros:

I stay here all the time .. this place never fails, clean and whit a very friendly staff

2026-09-13 • via Nuitee
L
Lori • couple • us
9
2026-09-07 • via Nuitee
C
Cynthia • solo_traveller • us
10
Pros:

Everything was super clean

2026-08-31 • via Nuitee
K
Kerri • solo_traveller • us
9
Good Location, Near Restaurants, Would Stay Again
Pros:

Friendly staff, clean room and comfortable bed.

Cons:

There a situation with the draining the pool which set off the fire alarm. Had to vacate the room and hotel but 15 minutes later all was good.

2026-08-29 • via Nuitee
A
Attaway • couple • us
7
2026-08-20 • via Nuitee
W
William • couple • us
9
2026-08-13 • via Nuitee
W
William • solo_traveller • us
9
Everything worked perfectly unlike the last time we stayed there when Booking.com screwed up the reservation so bad it c
Pros:

Perfect location

Cons:

Nothing

2026-07-20 • via Nuitee
B
Breonna Glanton • family_with_children • us
8
2026-07-14 • via Nuitee
T
Tilley • couple • us
2
Will not book with them again!!! Poor management skills. Hopefully they will get more training!!
Pros:

Renovating the property

Cons:

We found a roach in the restroom and mold on the wall close to the shower. Tried to resolve the issue with the manager and owner, but they weren’t trying to help at all. We submitted photos and videos and the manager still denied mold being on the wall and the roach that was on the floor ( didn’t look like their floor ( hilarious)

2026-07-10 • via Nuitee
J
Joy • family_with_children • us
9
It was okay for my purpose.
Pros:

Room was very comfortable. We were able to control AC.

Cons:

Breakfast was not very good. Cable connection was poor. Hotel was under construction in certain parts.

2026-06-29 • via Nuitee
J
Jerry • couple • us
9
Very enjoyable
Pros:

Very good and a good choice of food

2026-06-02 • via Nuitee
S
Sharla • couple • us
10
2026-06-01 • via Nuitee
K
Katrina • couple • us
2
1st room beds were dirty. We were changed to a different room full of remodel dust and not clean. Pool was closed due to
Pros:

Beds were comfortable

Cons:

Dirty… pool closed and smelled bad

2026-05-30 • via Nuitee