Holiday Inn Express Hotels & Suites Jacksonville by IHG

Hotels
•
Holiday Inn Express
9 (459 reviews)
1923 South Jackson Street , Jacksonville , us
+1 904-421-7000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and renovated
Convenient location
Comfortable beds
Cons:
Inconsistent cleanliness
Poor customer service
Amenities under construction

Categories

Cleanliness
7.64
Multiple reviews mentioned cleanliness issues, including unclean floors.
Service
9.61
General positive sentiments regarding service, though there were complaints about specific interactions.
Location
9.65
Convenient location as highlighted in several reviews.
Room Quality
9.1
Renovated and comfortable rooms were positively noted.
Amenities
8.63
The pool and breakfast area were criticized for being unavailable.
Value for Money
9.09
Overall value perceived to be good due to renovations and comfort.
Food and Beverage
8.64
Breakfast was noted positively despite some complaints about availability.
Overall Experience
9.61
Minor issues were mentioned, but overall satisfaction is high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:30

Property Description

Convenient Location
Situated just 2 miles south of downtown Jacksonville, Texas, Holiday Inn Express Hotels & Suites on Highway 69 offers easy access to local attractions like Cherokee Trace Drive-Thru Safari and Lake Jacksonville.

Modern Amenities
Experience comfort and convenience in our brightly decorated rooms featuring a 32-inch LCD HD TV with HBO, microwave, and refrigerator. Enjoy the indoor pool, hot tub, and stay connected with free WiFi throughout the hotel.

Deluxe Services
Start your day with a delicious buffet breakfast, maintain your workout routine in the fitness center, and take care of business at the on-site business center. Your stay at Holiday Inn Express Jacksonville promises relaxation and productivity.

Book now for a memorable stay at Holiday Inn Express Hotels & Suites Jacksonville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 459 reviews
Cleanliness: 7.64
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.61
C
Cynthia • solo_traveller • us
10
Pros:

Everything was super clean

2026-08-31 • via Nuitee
K
Kerri • solo_traveller • us
9
Good Location, Near Restaurants, Would Stay Again
Pros:

Friendly staff, clean room and comfortable bed.

Cons:

There a situation with the draining the pool which set off the fire alarm. Had to vacate the room and hotel but 15 minutes later all was good.

2026-08-29 • via Nuitee
A
Attaway • couple • us
7
2026-08-20 • via Nuitee
W
William • couple • us
9
2026-08-13 • via Nuitee
W
William • solo_traveller • us
9
Everything worked perfectly unlike the last time we stayed there when Booking.com screwed up the reservation so bad it c
Pros:

Perfect location

Cons:

Nothing

2026-07-20 • via Nuitee
B
Breonna Glanton • family_with_children • us
8
2026-07-14 • via Nuitee
T
Tilley • couple • us
2
Will not book with them again!!! Poor management skills. Hopefully they will get more training!!
Pros:

Renovating the property

Cons:

We found a roach in the restroom and mold on the wall close to the shower. Tried to resolve the issue with the manager and owner, but they weren’t trying to help at all. We submitted photos and videos and the manager still denied mold being on the wall and the roach that was on the floor ( didn’t look like their floor ( hilarious)

2026-07-10 • via Nuitee
J
Joy • family_with_children • us
9
It was okay for my purpose.
Pros:

Room was very comfortable. We were able to control AC.

Cons:

Breakfast was not very good. Cable connection was poor. Hotel was under construction in certain parts.

2026-06-29 • via Nuitee
J
Jerry • couple • us
9
Very enjoyable
Pros:

Very good and a good choice of food

2026-06-02 • via Nuitee
S
Sharla • couple • us
10
2026-06-01 • via Nuitee
A
April • couple • us
9
2026-05-30 • via Nuitee
K
Katrina • couple • us
2
1st room beds were dirty. We were changed to a different room full of remodel dust and not clean. Pool was closed due to
Pros:

Beds were comfortable

Cons:

Dirty… pool closed and smelled bad

2026-05-30 • via Nuitee
C
Cristie Massey • couple • us
9
2026-05-25 • via Nuitee
D
Dan • solo_traveller • us
8
2026-05-14 • via Nuitee
F
Franco • solo_traveller • it
8
2026-05-10 • via Nuitee
B
Baker • solo_traveller • us
8
Pros:

Everything

Cons:

Noting

2026-05-06 • via Nuitee
N
nina • couple • us
7
2026-05-06 • via Nuitee
N
nina • solo_traveller • us
7
2026-05-06 • via Nuitee
W
Williams • couple • us
1
Cons:

The staff where very rude and unprofessional

2026-04-29 • via Nuitee
L
lonnettep2026 • Business
8
Dont eat the breakfast
Pros:

They are under construction in the lobby. Room was clean. Don't bother with the free breakfast, not edible. I wouldnt feed it to my dog.

2026-04-21 • via Tripadvisor