Hilton Garden Inn Houston West Katy

Hotels
•
Hilton Garden Inn
7.7 (106 reviews)
2409 Texmati Drive , Katy , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient/great location
Comfortable rooms
Good value for price
Enthusiastic front desk staff
Hotel described as wonderful by a guest
Cons:
Self-service laundry requires 0.25 coins and hotel does not provide change
Booking.com booking/communication caused international phone charges and inconvenience

Categories

Cleanliness
8.2
Multiple reviews explicitly note the rooms were clean.
Service
8.1
Front desk staff described as very enthusiastic; general on-site service sentiment is positive.
Location
8.8
Several reviews highlight a great, convenient location.
Room Quality
8
Rooms described as comfortable and clean.
Amenities
4.7
Negative mention: self-service laundry requires 0.25 coins and staff do not provide change, causing inconvenience.
Value for Money
8.3
Guests note reasonable price and good value for the price.
Food and Beverage
7.7
Standard quality for this hotel tier.
Overall Experience
7.8
Overall stays worked well for guests; one guest praised the hotel but complained about external booking.com issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location near Katy Mills Mall
Located just a short 5-minute walk from Katy Mills Mall, our hotel offers the perfect blend of shopping, dining, and relaxation.

Modern Amenities for a Comfortable Stay
Each room at Hilton Garden Inn Houston West Katy is thoughtfully equipped with a microwave, refrigerator, MP3 docking station, and a flat-screen TV. Enjoy free Wi-Fi throughout your stay for your convenience.

On-Site Dining and Wellness Facilities
Indulge in delicious meals at the hotel restaurant or opt for evening room service. Stay active at our gym or unwind in the outdoor pool and hot tub. For business travelers, take advantage of our business center for all your work needs.

Experience the perfect combination of convenience and comfort at Hilton Garden Inn Houston West Katy. Book your stay now!

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 106 reviews
Cleanliness: 8.2
Service: 8.1
Location: 8.8
Room Quality: 8
Amenities: 4.7
Value for Money: 8.3
Food and Beverage: 7.7
Overall Experience: 7.8
C
Cynthia • couple • us
10
Pros:

Clean and convenient location

2026-10-21 • via Nuitee
M
Maryna • couple • us
8
Great location, comfortable stay, and good value for the price.
Pros:

Great location, clean and comfortable. We stayed overnight with my husband, and the most important things for us were the convenient location and reasonable price. Overall, it worked well for us.

2026-08-27 • via Nuitee
L
Laura • solo_traveller • co
10
2026-08-20 • via Nuitee
J
Ji • family_with_children • us
8
Pros:

The front desk staff are very enthusiastic

Cons:

The self-service laundry room requires 0.25 coins, but the hotel does not offer change exchange, so it is often inconvenient for guests. Every morning, when asked about it with the staff, they answered that they do not have it

2026-08-15 • via Nuitee
L
Laurie • solo_traveller • us
10
Pros:

The hotel was wonderful, but I will never use booking.com again. I will deal with hotels directly.
Booking.com is out of country and caused an international phone rate to deal with them.

Cons:

I will never use booking.com again. I will deal with hotels directly.
Booking.com is out of country and caused an international phone rate to deal with them.

2026-05-25 • via Nuitee
M
Mustafa • family_with_children • us
7
2026-04-20 • via Nuitee
R
ROBERT • solo_traveller • us
10
2026-04-02 • via Nuitee
G
gabrieleI3942ZG • Family
10
Amazing Stay!
Pros:

Great day for our family! The hotel was very clean. The staff was friendly and helpful and the rooms were comfortable. Everything felt safe and welcoming. It was a great place to relax. After a long day. We definitely stay here again!

2026-03-10 • via Tripadvisor
L
Lorie • family_with_children • us
10
Great place to stay
Pros:

Close to mall & shopping clean & great staff

Cons:

Nothing

2026-03-01 • via Nuitee
L
Lorie • solo_traveller • us
10
Close to mall clean & great breakfast
Pros:

Great staff close to mall shopping good breakfast clean

Cons:

Nothing

2026-03-01 • via Nuitee
2
270beatrixp • Family
10
Great Hotel
Pros:

This hotel is amazing! They just recently renovated and everything looks so modern and new! The rooms are very comfortable and spacious as well. I love their made to order breakfast and their chefs are always so happy to see you. The staff and manager are so kind and they help you with anything you need. Definitely recommend staying at this hotel when you’re in town!!

2026-02-04 • via Tripadvisor
P
poyanr2026 • Couples
10
Great stay
Pros:

A wonderful place to stay with great staff, friendly service, and nice location. Close to restaurants and shopping nearby.

2026-01-29 • via Tripadvisor
U
U8073OOdanielm • Family
10
Great stay Thank you
Pros:

I can’t fault this Hotel
Service amazing and the overall stay was great and great location. Will be staying again, Thank you

2026-01-29 • via Tripadvisor
S
Sarah • solo_traveller • us
10
Pros:

It was my first time at this location. The check in was quick and smoothly. Great customer service!!!

Cons:

The bed was a little uncomfortable but it was ok. But probably not used to a firm bed. Other than I slept comfortably.

2026-01-28 • via Nuitee
8
870maziyars • Family • San Ramon, Tri-Valley, California
10
Fantastic Stay with Outstanding Service and Prime Location
Pros:

Our stay was fantastic from start to finish. The service exceeded our expectations, with every team member being courteous, professional, and genuinely friendly. It really made the experience special.

The hotel is also perfectly located, right next to the mall, Typhoon Texas Waterpark and surrounded by great shopping and dining options in Katy, which made everything incredibly convenient.

A big thank-you to the manager and staff, who went above and beyond to make sure our visit was memorable. Their care, attention, and commitment to great service truly stood out.

We’re grateful to the entire team for such a great stay and will absolutely be returning.

2026-01-23 • via Tripadvisor
T
TXTravelerx • Business
10
Had a great experience!
Pros:

Stayed here for a work trip and was super impressed! The staff was so friendly and accommodating. I’m a mom of three so work travel is my only “me” time and it was nice to just be in a clean, organized, cozy room that felt like home without the chaos 😁

2026-01-18 • via Tripadvisor
S
S6049UWedsons • Family
10
Family Visit
Pros:

The team was great and made sure we had everything we needed. Rooms were spacious. Location is close to all amenities.

2026-01-12 • via Tripadvisor
H
hasana60 • Solo travel
10
5 Star Service at a discount!
Pros:

I stayed here at this Hilton Garden Inn while visiting some family in the Katy area. To start off, the hotel is in an excellent location with easy access to the freeway and tons of options nearby for both food and shopping. When checking in I was greeted by the manager, Kevin. He was very helpful and made the check in process a breeze. Everyone working here was very friendly and Mr. Kevin made sure to follow up with me every time he saw me to make sure everything was to my liking. The rooms are very nice and clean. The bed was super comfortable. I was especially grateful for the free parking and free internet considering those two things cost an arm and a leg at most other hotels. Overall I felt this was an excellent hotel for the price and the service rivaled most 5 star properties I have stayed at. I will definitely be staying here from now on whenever I am in town. Thank you to Kevin and his team for making my stay such a memorable one!

2026-01-11 • via Tripadvisor
R
rubenmS7277DO • Family
10
Excellence personified
Pros:

I've stayed here on several occasions and I've always been extremely pleased and impressed with the high quality of standards upheld. The staff is always friendly and the manager is the best in the business. Do yourself a favor and stay here!

2026-01-11 • via Tripadvisor
S
S7187RVmartins • Family
10
Great experience great hotel
Pros:

5 start hotel Great experience wonderful staff love the new look of the hotel and overall good hotel to stay in when you are in Katy

2026-01-08 • via Tripadvisor