Residence Inn Pittsburgh North Shore

*Trapped in a hot elevator for 45 minutes, rescued by the Pittsburgh Fire Department, with NO intervention by hotel staff
*Room NOT READY at 4 PM check in - no explanation, no apology
*In room damages included broken lamp shades, pealing wall paper, broken sliding closet doors
*Only stairwell (open only to guests) filthy, with a stench that nearly made people vomit
*Unresponsive, uninterested staff, to include on-duty managers who advised "will tell the General Manager".

All this from a seasoned, and thoughtful, traveler. Like most of us, we understand situations occur, but what happened, and the lack of appropriate responses or follow up from Marriott, was/is nothing short of pathetic. Email to the CEO (after numerous phone calls, and in-person attempts at some remedies, and/or assurances that safety and filth issues, along with personal issues, would be addressed), brought at least an email, acknowledging some issues, and that a review would be done. Then a phone call from the GM, with nothing more than a few hundred dollars, and "points" for the Bonvoy account - so much for membership. Unacceptable.

What about the elevators? What about the Pittsburgh Fire Department who had to respond? What about the filthy stairwell? What about the conditions of the rooms? What about the general layout, apparently being renovated, with no signage? What about a staff that were uninterested, and drone-like - and NO ONE - NO ONE except the Pittsburgh Paramedics/Fire Department personnel there to see us off the elevator - with NO follow up from ANYONE on our condition from the hotel.

You've lost Marriott Bonvoy members, to include additional family and friends. So much more - fortunately we continue our pursuit to ensure some safe measures are brought on by outside entities at the hotel, and more. DO NOT STAY AT THIS HOTEL. And seriously question any other Marriott location prior to making any reservation. A sad state of affairs, showing lack of leadership, and care.

Stay anywhere but here! There is new staff and they are completely unprofessional and disrespectful. They literally do not care about anything. They are very angry people that appear to hate their jobs.

This used to be a fantastic hotel at a great location run by a wonderful company but they have since changed hands and the new staff are absolutely some of the most miserable, disrespectful, and unprofessional people you will ever have them misfortune of encountering. Don't you dare ask them for help! They will hang up on you they will accuse you of being angry when it is they that are filled with rage. Personally I believe they hate their jobs and each other the way they act it's like a bunch of people who have never had jobs or worked around other humans before. I don't normally take the time to leave a review like this but I'm hoping to spare you the agony please read the reviews that everybody has been leaving you don't have to take my word for it everybody knows this location has gone straight downhill. The staff are absolutely HOSTILE!

Nothing. Hotel was so dirty and unsanitary. Unreal it cost 300$

Proximity to the event we attended.

Great location. Rooms are roomy,, comfortable. Breakfast was good.

Location

How close the stadiums were to the hotel!!

Great location and rooms, Continental breakfast

The property is located very close to PNC Park and offered affordable parking per day.

The worst hotel in the U.S. in which I have ever stayed.

Close to PNCPark.

The staff could'nt have been any friendlier.
Parking is a big bonus.
Nice size room
Kitchen area was very spacious