The Ritz-Carlton Shanghai, Pudong

Hotels
•
The Ritz-Carlton Company, L.L.C
9.8 (951 reviews)
8 Century Avenue, Lujiazui , Shanghai , cn

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
High-quality food
Cons:
Old furniture
WiFi issues

Categories

Cleanliness
9.28
Some reviews mention old furniture and interior which may affect cleanliness perception.
Service
10
Service was absolutely top-notch, helping with food ordering issues and overall staff quality noted.
Location
10
Exceptional location with amazing views as highlighted in several reviews.
Room Quality
9.78
Rooms are spacious and comparable in quality; some concerns about decor but generally favorable.
Amenities
9.78
Amenities received positive mentions, with delicious offerings in dining.
Value for Money
9.78
Guests find it reasonably priced for the hotel tier and offerings.
Food and Beverage
9.78
High-quality food options with variety in the buffet, noted to be better than competitors.
Overall Experience
10
Generally excellent overall experience highlighted by multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:52

Property Description

Luxurious Living with Spectacular Views

Elegant Art Deco Design: Experience luxury in every detail with air-conditioned rooms featuring large windows and modern amenities like B&O sound systems.

Prime Location and Convenience: Situated near iconic landmarks and transportation, making it easy to explore the city. Enjoy proximity to major attractions and airports.

Exceptional Dining and Wellness: Indulge in a variety of culinary experiences from Italian to Cantonese cuisine. Relax at the 24-hour gym, spa, and rooftop bar for a truly unforgettable stay.

Ready to experience luxury at The Ritz-Carlton Shanghai, Pudong?

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that for all breakfast inclusive rates, they only include breakfast for 2 people. Extra charges will apply if the 3rd guest wishes to dine.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 16 per hour.

Location

Guest Reviews

9.8
Based on 951 reviews
Cleanliness: 9.28
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.78
Value for Money: 9.78
Food and Beverage: 9.78
Overall Experience: 10
A
Alena • solo_traveller • ru
10
2026-04-18 • via Nuitee
Нурлан • family_with_children • uz
10
Pros:

Всё было супер!
На ресепшене Яне отдельно огромное спасибо🙏

2026-04-16 • via Nuitee
L
lichiu • couple • tw
10
Pros:

環境，住宿位置

2026-04-12 • via Nuitee
O
Oleg • family_with_children • ru
10
2026-04-12 • via Nuitee
利臻 • couple • tw
9
這次的入住體驗非常好，因為是去過生日的，所以先千挑萬選選到了這間酒店體驗非常好，讓我覺得錢花的值得，如果有機會下次一定會再去住！
Pros:

每個員工的服務態度都非常好，幾乎有求必應

Cons:

也沒有到不滿意，但就是建議酒店可以新增外賣機器人！

2026-04-12 • via Nuitee
D
Daniel • solo_traveller • gb
9
2026-04-11 • via Nuitee
E
Eduardo • solo_traveller • br
10
Incrível.
Pros:

Fantástico.

Cons:

Nada.

2026-04-10 • via Nuitee
A
Alexey • solo_traveller • ee
10
2026-04-09 • via Nuitee
• solo_traveller • za
9
2026-04-09 • via Nuitee
Y
Yijia • couple • us
10
Service is great. People are very friendly.
Pros:

Facility, service are great! Wonderful experience.

Cons:

Nothing

2026-04-07 • via Nuitee
R
revieweeee • Solo travel • Sydney, New South Wales
10
Why I will only stay at Ritz Carlton Shanghai
Pros:

I have stayed at other Ritz-Carlton properties around the world, but none have ever managed to convert me into choosing them permanently when visiting a particular city—until now.

From the very start of check-in, An Wang and every staff at Ritz Carlton Shanghai delivered an exceptional level of service that truly set the tone for my entire stay. The room selection offered to me was thoughtful and every staff member at The Ritz-Carlton Shanghai was impeccable; professional, warm, and genuinely committed to guest satisfaction.

Having previously stayed at W Shanghai, St. Regis, and Mandarin Oriental, I can confidently say that A Wang’s & Ritz Carlton Shanghai has completely shifted my loyalty. While I’ve experienced great hospitality across Marriott brands, I am now fully converted to choosing Ritz-Carlton whenever I visit Shanghai !!

Area for improvement : breakfast buffet. While service remains excellent, the food selection is not as strong compared to other Marriott properties. For example, the breakfast offerings at W Shanghai and The St. Regis Shanghai The Bund are significantly more impressive in both variety and quality.

Thank you for maintaining such a high standard of hospitality, and for having team members like A who truly make a lasting impression.

2026-04-06 • via Tripadvisor
A
Artyom • couple • kz
10
2026-04-05 • via Nuitee
E
Evelina • solo_traveller • fr
10
2026-04-05 • via Nuitee
J
Juan • family_with_children • gb
9
2026-04-05 • via Nuitee
геннадий • couple • ru
10
2026-04-05 • via Nuitee
F
FITRI • family_with_children • id
10
2026-04-04 • via Nuitee
D
Danny • solo_traveller • sg
9
Ashin Liu in particular deserves a mention for going above and beyond her duties. She was extremely helpful when i had a
Pros:

Execellent location and connectivity

2026-04-03 • via Nuitee
I
Ioana • family_with_children • ch
9
2026-04-02 • via Nuitee
T
THOMAS • solo_traveller • tc
9
2026-03-31 • via Nuitee
P
Pavel • couple • ru
9
Всё отлично! Вид уникальный!
Pros:

Отличное, очень удобное месторасположение, шикарные виды на телебашню из номера, приличный ресторанный сервис.

Cons:

Отель не новый и это чувствуется!) врзникли небольшие проблеммы с поиском ресепшен т.к прибыли ночью и сложно было сориентироваться. Ресепшен на 51 м этаже, вывеска на фасаде не бросается в глаза!)

2026-03-31 • via Nuitee