The Ritz-Carlton Shanghai, Pudong

Hotels
•
The Ritz-Carlton Company, L.L.C
9.8 (1025 reviews)
8 Century Avenue, Lujiazui , Shanghai , cn

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
High-quality food
Cons:
Old furniture
WiFi issues

Categories

Cleanliness
9.28
Some reviews mention old furniture and interior which may affect cleanliness perception.
Service
10
Service was absolutely top-notch, helping with food ordering issues and overall staff quality noted.
Location
10
Exceptional location with amazing views as highlighted in several reviews.
Room Quality
9.78
Rooms are spacious and comparable in quality; some concerns about decor but generally favorable.
Amenities
9.78
Amenities received positive mentions, with delicious offerings in dining.
Value for Money
9.78
Guests find it reasonably priced for the hotel tier and offerings.
Food and Beverage
9.78
High-quality food options with variety in the buffet, noted to be better than competitors.
Overall Experience
10
Generally excellent overall experience highlighted by multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:52

Property Description

Luxurious Living with Spectacular Views

Elegant Art Deco Design: Experience luxury in every detail with air-conditioned rooms featuring large windows and modern amenities like B&O sound systems.

Prime Location and Convenience: Situated near iconic landmarks and transportation, making it easy to explore the city. Enjoy proximity to major attractions and airports.

Exceptional Dining and Wellness: Indulge in a variety of culinary experiences from Italian to Cantonese cuisine. Relax at the 24-hour gym, spa, and rooftop bar for a truly unforgettable stay.

Ready to experience luxury at The Ritz-Carlton Shanghai, Pudong?

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that for all breakfast inclusive rates, they only include breakfast for 2 people. Extra charges will apply if the 3rd guest wishes to dine.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 16 per hour.

Location

Guest Reviews

9.8
Based on 1025 reviews
Cleanliness: 9.28
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.78
Value for Money: 9.78
Food and Beverage: 9.78
Overall Experience: 10
C
Cindy Vivianne • couple • co
10
Luxury Shanghai
Pros:

La habitación espectacular, la vista no tiene comparación. El personal extremadamente atento, el desayuno mas delicioso que he comido en muchos años. todo desde la decoración, la comodidad, ubicación y el precio, hicieron esta experiencia espectacular

Cons:

Todo nos encanto

2026-05-02 • via Nuitee
D
Dmitry • solo_traveller • ae
10
My favorite hotel in Shanghai
Pros:

Everything - location, design, food, rooms, service

Cons:

Nothing to mention

2026-04-30 • via Nuitee
S
Seltaeb • solo_traveller • ru
10
2026-04-30 • via Nuitee
N
Natalia • solo_traveller • ru
10
2026-04-30 • via Nuitee
D
Débora • extended_group • br
10
2026-04-29 • via Nuitee
D
Dmitrii • couple • th
10
2026-04-28 • via Nuitee
Анна • couple • ru
10
2026-04-28 • via Nuitee
J
Justus Jonathan • couple • nl
10
Pros:

The standard for an amazing stay!

2026-04-27 • via Nuitee
A
Arevik • family_with_children • ru
10
2026-04-26 • via Nuitee
C
Christian • couple • be
9
Séjour mémorable
Pros:

Le service et les installations

Cons:

Rien

2026-04-25 • via Nuitee
D
Dennis Yu • couple • us
7
Underwhelmed
Pros:

Pool was useable for laps. Decent view from room.

Cons:

Breakfast was underwhelming (eg no self-service coffee and barista was slow)

2026-04-24 • via Nuitee
O
Oleg • family_with_children • ru
9
2026-04-23 • via Nuitee
M
maxxxyz • family_with_children • ch
8
Pros:

Amazing view to the TV tower

2026-04-20 • via Nuitee
C
CCLGRS • Solo travel • Antwerp, Antwerp Province
8
Best location!
Pros:

I originally planned to stay 4 nights at Ritz Carlton, and 5 nights at the Puli. But I liked the location so much, that I spent al 9 nights at the RC.

Location: perfect!!! I mean, the metro station is just 'downstairs', so that is very convenient! And I love this side of the river.

Breakfast: Asian breakfasts are the best, so also here at the RC: perfect! A lot of choice between more European and Asian delicacies. Service was kind, but I have the feeling a lot of the staff are not really up to the standards of a 5star hotel. This was notable in small details, like how they serve the tea (once they just put a cup without a saucer on the table), and how they interact with clients. But: they were very friendly.

Room: I was in room 3925. Perfect view of the Pearl Tower! I loved the room, I loved the bathroom. The lighting system is a bit outdated. The hallways also could use an update to stay on the 5 star level. But I loved my room! What I would change though: I would switch the location of the desk and the sofa. I know, the sofa is orientated to the TV, but 1) watching tv from the sofa is not comfortable as you are not in front of it, and 2) everybody watches TV from the bed :-).
So if you switch the desk and the couch, you can orientate the sofa towards the outside: so you have the view of the tower. I loved sitting there and watching all the lights at night, it is better than any tv show. People book these rooms for the view, so makes much more sense to be able to watch it from a comfy couch.

Flair: the rooftop bar! I only went twice, it is Shanghai's hotspot, so it is very busy. Even as a guest, one needs a reservation. The views are amazing!

Aura: I spent every night here :-) . Loved the very nice singer and musician! Also here, the same feeling as with breakfast: the staff is kind, but needs a lot more training. One could see they are not experienced with for instance pouring a glass of champagne. Once, I opened the bottle of wine myself, as the kind waitress couldn't unscrew the bottle. I don't mind at all, and i hope she remembers the trick I taught her :-). But I can imagine some clients could get a bit frustrated with these issues. Some training in how to serve drinks, how to open a bottle, how to place a teacup (with the ear to the righthand side..) should fix all this.

I also visited a friend in the Regent at Pudong side, and Banyan Green on the other side. I admit, their rooms were a lot bigger (especially Banyan Green hotel), and much more up to date. But: i preferred the location and the overall feel of the Ritz Carlton! Arriving at the lobby after a day in the city, always made me feel great!
So, if i should come back to shanghai, I'll definitely choose the Ritz Carlton again!

Kind Regards,
chris snepvangers.

2026-04-19 • via Tripadvisor
S
Sebastien • family_with_children • be
8
Pros:

Bel endroit, chambre confortable.

Cons:

Le petit déjeuner était décevant pour un établissement de ce standing.
De plus, il était difficile d’obtenir un café : malgré ma commande, j’ai dû attendre environ 20 minutes avant d’être servi.

2026-04-19 • via Nuitee
T
Tatyana • couple • ru
10
2026-04-19 • via Nuitee
A
Alena • solo_traveller • ru
10
2026-04-18 • via Nuitee
Нурлан • family_with_children • uz
10
Pros:

Всё было супер!
На ресепшене Яне отдельно огромное спасибо🙏

2026-04-16 • via Nuitee
利臻 • couple • tw
9
這次的入住體驗非常好，因為是去過生日的，所以先千挑萬選選到了這間酒店體驗非常好，讓我覺得錢花的值得，如果有機會下次一定會再去住！
Pros:

每個員工的服務態度都非常好，幾乎有求必應

Cons:

也沒有到不滿意，但就是建議酒店可以新增外賣機器人！

2026-04-12 • via Nuitee
L
lichiu • couple • tw
10
Pros:

環境，住宿位置

2026-04-12 • via Nuitee