Wyndham Grand Plaza Royale Hangzhou

Hotels
•
Wyndham Grand
9.8 (162 reviews)
No.555,Feng Qi Road , Hangzhou , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Poor room cleanliness
Closed restaurant option

Categories

Cleanliness
8.7
Room service was poor, with dirty items left uncleaned.
Service
10
Staff were very friendly, though communication was not always easy.
Location
10
Excellent location near West Lake and Wulin night market.
Room Quality
10
Rooms are comfortable but show signs of being dated.
Amenities
10
Hotel has child-friendly rooms and other good amenities.
Value for Money
10
Overall good value considering the location and service.
Food and Beverage
9.7
General food options are good, but specialty restaurant closed.
Overall Experience
10
Strongly positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:02

Property Description

Luxurious Accommodation
Wyndham Hangzhou provides spacious rooms with free Wi-Fi and private balconies offering stunning views of the city or West Lake. The European-style rooms feature modern amenities including a flat-screen TV and en suite bathrooms with both bathtub and shower facilities.

Convenient Location
Situated near West Lake, the hotel is within walking distance of popular attractions like Duanqiao Canxue and a short drive from landmarks such as Lingyin Temple and Leifeng Pagoda. With easy access to public transportation, exploring Hangzhou is a breeze for guests staying at Wyndham Grand Plaza Royale.

Leisure and Dining Options
Guests can unwind at the fitness center, pool, or sauna, and indulge in delectable cuisine at Yin Hu Xuan Chinese Restaurant or other dining venues on-site. The hotel's elegant lobby, connected to a shopping center, and the Royale Ballroom with panoramic lake views, offer a touch of luxury to every stay.

To experience luxury and convenience in Hangzhou, book your stay at Wyndham Hangzhou now.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that for bookings of 4 rooms or up, a different booking policy may apply. Please kindly contact the property directly for more details, using the contact information found on the confirmation letter.

The executive lounge is temporarily closed due to operation adjustment, the executive benefit will be arranged in the Lobby (from 8th November 2022).This property reserves the right to release the room after 18:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 4 years old and over stay for CNY 308 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 162 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 9.7
Overall Experience: 10
T
Tjie wei • extended_group • id
8
2026-02-14 • via Nuitee
T
Tjie wei • couple • id
8
2026-02-14 • via Nuitee
S
Scott Gilmore • solo_traveller • gb
9
2026-01-20 • via Nuitee
T
tafadzwad2026 • Business
10
Lovely experience
Pros:

Had a lovely experience at the hotel. Lovely breakfast. Rooms are very neat.
Location is walking distance to the Westlake

2026-01-19 • via Tripadvisor
R
redo2026 • Business
10
A Perfect Hotel Experience
Pros:

My experience at the hotel was truly wonderful in every sense of the word. From the moment I arrived, I felt a warm welcome and meticulous attention to detail. The room was elegant, clean, and extremely comfortable, and the service was exceptional—the staff were friendly and proactive in fulfilling any request. The location was ideal, and the overall atmosphere of the hotel was very relaxing. In short, it was a beautiful stay that left me with positive feelings, and I look forward to repeating it.

2026-01-04 • via Tripadvisor
S
Salem • couple • ae
7
Pros:

All is good but it’s an old hotel

2025-12-24 • via Nuitee
H
houssamb817 • Business
10
An Excellent and Highly Recommended Stay
Pros:

The Wyndham Grand Plaza Royale offers a truly excellent experience. Its strategic location makes exploring Hangzhou a breeze. The staff is exceptionally friendly and helpful, always ready to assist. The rooms are elegant, very spacious, and impeccably clean, ensuring a comfortable and peaceful stay. The breakfast buffet is outstanding, with a wonderful variety of local and international dishes. Overall, it provides exceptional value for a luxurious stay. I highly recommend this hotel without reservation.

2025-12-23 • via Tripadvisor
可輝 • solo_traveller • tw
10
2025-12-23 • via Nuitee
W
Weiye • solo_traveller • cn
10
2025-12-21 • via Nuitee
W
Weiye • solo_traveller • cn
10
2025-12-21 • via Nuitee
A
ashok270662 • Business • Ludhiana, Ludhianar District, Punjab
10
Centrally located best business hotel in a busy city.
Pros:

This hotel is an excellent place for business travelers to spend the night in the bustling city of Hangzhou. Located right in the heart of the city, this hotel seems to have been designed with your every need in mind. It offers top-notch toiletries, clean, state-of-the-art bathrooms, and all the essentials of daily use. Early check-in or late check-out are also available, depending on your needs. The only downside is the lack of staff who understand and speak English. Rest everything is the best.

2025-12-10 • via Tripadvisor
N
nigoraa559 • Business
10
Quite and comfortable hotel.
Pros:

Great location. Smooth check-in and check-out. Quite, clean and spacious rooms. Very comfortable bed. Good breakfast. Friendly and helpful staff. Special thanks to Guest Relations manager Polina , speaking Chinese/English/Russian, for her help and advices.

2025-11-29 • via Tripadvisor
Z
Zeynep Elcin • extended_group • tr
8
my address for next visit in Hangzhou will be this again..
Pros:

location is top and rooms are quiet comfortable..

Cons:

communication with staff was not always easy, but all very friendly..

2025-11-24 • via Nuitee
M
mickeyd250 • Family
10
Great Service Experience
Pros:

I had went to the Wyndham Grand Royale in Hangzhou with my family , and was greeted by Polina , a caring customer service assistant in the reception area , she really made me and my family feel very welcome , her smile and knowledge of the area was fantastic ,

2025-11-03 • via Tripadvisor
C
Carmen • couple • us
8
2025-11-03 • via Nuitee
C
Chau • couple • sg
2
Cons:

The room service was poor. Used cup was not washed, bath towels not replaced with clean sets and rubbish at the basin not cleared.

2025-11-01 • via Nuitee
Y
Yassine • family_with_children • ma
10
Excellent
Pros:

L’emplacement / nourriture halal / le service

2025-09-19 • via Nuitee
P
Paula • family_with_children • es
10
Excelente
Pros:

Habitación equipada para niños

Cons:

Huele un poco a tabaco
Particularmente no me gustan las moquetas en el suelo

2025-08-21 • via Nuitee
C
Combat Wombat • couple • au
9
pretty good hotel - great location - extra friendly and helpful staff - but no specialty restaurant
Cons:

Chinese Restaurant which we were looking forward to had closed down

2025-08-18 • via Nuitee
B
BennieM • couple • nl
9
Pros:

Ruime kamer, vriendelijke medewerkers. Geweldige badkamer.

Cons:

Beetje gedateerd

2025-08-16 • via Nuitee