Brooklands Hotel

2 x days out of the 3 day stay, they forgot to clean our room and we had to call reception and make a request for cleaners at midnight.
They charge an extra £14 per day for parking, when booking your stay through hotels.com, whilst parking is free if you book your room directly with the hotel !! I guess this is a loophole they have to recover the fees they pay hotels.com.
Carpets in the room are old and feel dirty.

Not sure why I made more for the second room as both rooms were exactly the same!!

Excellent size room, Great location and views of Mercedes Benz track.
Extremely uncomfortable, aged soft spring mattress.
Very uncomfortable and basic pillows.
Extremely poor lighting in the room. Almost impossible to properly see anything.

Staff are incredibly helpful and genuine,
Hotel condition is exceptional. Breakfast was beautiful!
Cannot Recommend highly enough!

Great location and facilities, arrived earlier and then had to pay another £15 to check in early which, considering this is not a budget hotel, I was not happy about. The bed was way too soft.

Spa facilities were good

Overall excellent, but I was charged a daily parking fee because it was booked via Expedia and not directly with the hotel.

Other minor complaints, had to used the hair dryer outside of the bathroom, it did not have a magnifying mirror or extractor fan in the bathroom, and no media charging plugs.

Spa was lovely, room is spacious and clean

A great hotel but Spa shortcomings. Sun room lamps - only 2/3's working. Unhappy staff at breakfast. Other than that one of the most reliable hotels I frequent

A 24 hour escape in a beautiful hotel and spa.
Rooms are luxurious a

Very slow bar service, not enough restaurant availability for hotel guests - we had to find a table at a different restaurant. Desk in the room was broken (drawer front hanging off). Parking very expensive at £14 per night. Better value accommodation available nearby for the price

Lovely staff

Clean, fresh , quiet, spacious , nice view of the track, would recommend and stay again

Arrived at Brooklands hotel there is one receptionist, on the telephone ignoring customers. If reception is busy I would expect two staff on reception. Car parking is not included in price that’s an extra charge, £14 which I would expect in a busy city centre but not an area with next to no public transport and plenty of land for parking. We arrived a bit earlier as the local roads were clearer than expected, I asked if we could check a little earlier 1.5 hrs if our room is ready, I was told your room is ready but we will be adding an extra charge of £15 if you want to get in early. Now I understand the concept of a charge for prebook early check in as housekeeping staff need to rescheduled etc but if your room is ready why add a charge. What happened to good old customer service? Brooklands need to understand they are in the hospitality industry.
The room it’s self was a let down our view should have been on the track we got trees in the way it definitely wasn’t as per what the pictures on line indicated
Tea and coffee making in the room, there was one cappuccino one hot chocolate there was two guests in our room so if both wanted a hot chocolate or the cappuccino one was unable. It just felt like penny pinching, the room was clean and decor was nice the bed was comfortable but over all the hotel is a let down I refused to use any other facilities after my awful reception experience. I would not recommend staying here stay in a better local hotel

Friendly staff- good food and service in restaurant

Spacious, well maintained, modern place

The hotel was really lovely and very convenient for Mercedes World and the Brooklands museum. I had a trackside bedroom which was brilliant for a Motorsport fan.
It would have been nice to have biscuits in the room with the tea/coffee facilities,but it didn't detract from my enjoyment of my stay . The shower was very powerful and great!
I would definitely stay again!

Parking was £14 per night.
3 guests but only enough cups and supples for 2 but was quickly rectified.
Floor on terrace worn and peeling so was difficult not to walk the peeling paint into the room.

Hotel was not clean and staff were not friendly, also charged me £28 for parking for to days when arrived. Spa was £40 each even tho we had paid a high price for the room already. Room wasn’t cleaned while there and when we arrived our room had dust everywhere. I would not recommend staying here, plenty of nicer places to stay for cheaper.

For our needs this was a great hotel: not cheap but clean and a lovely bed. However, despite being set in an open area with lots of empty land around the hotel, we were charged £14 for parking. I understand why hotels do this in city centres but this was unnecessary. The hotel told us that if we'd booked through them, they would waive the charge but as we'd booked through Expedia, the charge applied. Not happy!

Met and exceeded expectations. Easy check-in, lovely big room, very quiet. Comfy bed and pillows. Great shower. Tea and coffee. Nice bar / restaurant, great choice for breakfast. Didn’t use spa so can’t comment on that.