Motel One Hamburg-Alster

Hotels
8.4 (1647 reviews)
Steindamm 102 , Hamburg , de
+49 40 41924970

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Delicious breakfast
Comfortable beds
Good location
Cons:
Limited parking
Breakfast seating issues
High room rates

Categories

Cleanliness
8.18
Rooms are very clean, but carpet needs renewal.
Service
9.15
Friendly and helpful staff, great service at the bar.
Location
8.69
Great central location, easily accessible.
Room Quality
8.14
Rooms are comfortable and modern, but some are on the smaller side.
Amenities
8.67
Good amenities, although drinks in the room were missing.
Value for Money
7.63
Breakfast not worth the price; room rates a bit high.
Food and Beverage
8.18
Good breakfast options, but some improvements needed.
Overall Experience
8.55
Enjoyable stay with several positives outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:09

Property Description

Panoramic Views and Stylish Decor
Enjoy breathtaking views of Hamburg from our soundproofed rooms with stylish décor, offering the perfect blend of comfort and luxury.

Convenient Amenities
Stay connected with free Wi-Fi, unwind at our 24-hour bar, and relax in air-conditioned rooms equipped with modern amenities like flat-screen TVs and elegant lamps.

One Lounge Experience
Indulge in a delicious buffet breakfast in our versatile One Lounge, serving as a lobby, bar, and breakfast room. You can even savor your breakfast on the terrace for a refreshing start to your day.

Experience the best of Hamburg at Motel One Hamburg-Alster - book now for an unforgettable stay!

Important information:

All children over 7 years old staying in their parents' room are charged for breakfast (see Hotel Policies).

Please note that extra beds are not available for children over 12 year, however some rooms are available with connecting doors.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

8.4
Based on 1647 reviews
Cleanliness: 8.18
Service: 9.15
Location: 8.69
Room Quality: 8.14
Amenities: 8.67
Value for Money: 7.63
Food and Beverage: 8.18
Overall Experience: 8.55
A
Alexandra • couple • se
9
2026-08-15 • via Nuitee
I
Ines • couple • de
5
Pros:

Gute Lage

Cons:

Kein Wasser auf dem Zimmer.
Abends gab es an der Bar keine Eiswürfel für die Cocktails.

2026-08-15 • via Nuitee
Ηλίας Αντωνιάδης • solo_traveller • cy
9
All in all ok but they could easily do better
Pros:

Always love Motel's One huge Lobbies and Bar areas in all countries. It's the best place to have a drink or two in the night after a long day walk around the town.

Cons:

The location of the hotel even if its exactly out of a metro station, it's not good. There's nothing nice around not a cafe or a restaurant even of a medium level.
Also small details always count in a hotel so to feel more welcoming and our outcome of 3 nights there is that they don't care about them.

2026-08-15 • via Nuitee
E
Eva • solo_traveller • at
8
Pros:

Tolle Matratze, gutes Frühstück, ruhiges Zimmer!

Cons:

Die Gegend war mittelmäßig, aber gleich neben Öffis!

2026-08-15 • via Nuitee
U
Uwe • extended_group • de
8
2026-08-15 • via Nuitee
L
Laura • solo_traveller • de
8
2026-08-15 • via Nuitee
M
Marcel • couple • nl
9
2026-08-15 • via Nuitee
C
Claudia • solo_traveller • at
8
Perfekt für einen Kurzaufenthalt
Pros:

Sehr praktisch ist die Nähe zur U-Bahn und zum Hauptbahnhof. Sehr nettes, unkompliziertes Personal, gutes Frühstück.

Cons:

Ein Bad/WC ohne Fenster sollte eine Belüftung haben.

2026-08-15 • via Nuitee
K
Kerstin • couple • de
8
Jederzeit gern wieder!
Pros:

Sehr zentrale Lage. Überaus freundliches Personal.

2026-08-15 • via Nuitee
J
Jens • solo_traveller • de
10
2026-08-15 • via Nuitee
K
Kaur • solo_traveller • de
10
2026-08-14 • via Nuitee
M
Michael • couple • de
7
Gut
Pros:

Gute Lage, guter Komfort.

Cons:

Personal war zeitweilig sehr im Stress.

2026-08-14 • via Nuitee
R
Rasmus • extended_group • dk
9
Rigtig hyggeligt hotel med gode værelser, dejlige senge, og venligt personale.
Pros:

Rart sted at være, rigtig fine værelser med gode senge.
Personalet var rigtig flinke og imødekommende

Cons:

Det er ærgerligt at der ikke er varme retter til morgenmad, men det ved man inden man booker så det er ikke en kritik.

2026-08-14 • via Nuitee
M
Miroslaw • solo_traveller • pl
2
Cons:

Having bedbugs in a hotel is unacceptable! I had to end my trip in the hospital emergency unit.

2026-08-14 • via Nuitee
P
pilar • solo_traveller • es
9
2026-08-14 • via Nuitee
E
Ekim Özgür • couple • de
9
2026-08-14 • via Nuitee
S
Sara • couple • de
10
Gemütlich, erholsam, schöne Lage
Pros:

Schöne Lage und sehr freundliches Personal. Der Bar Bereich innen und außen sehr gemütlich.

Cons:

Die Parkplatzsituation in der Tiefgarage. Viel zu wenige Stellplätze für den Hotelbereich.

2026-08-13 • via Nuitee
J
Johanna • solo_traveller • de
10
Pros:

Zentral gelegen und doch ruhig

Cons:

Alles ok

2026-08-13 • via Nuitee
L
Lea • couple • de
8
Auf Grund der Lage, gern wieder!
Pros:

Die 24 Stunden geöffnete Bar.

Cons:

Der Wasserdruck war leider insgesamt zu lasch.

2026-08-13 • via Nuitee
K
Kirsten • solo_traveller • de
9
2026-08-13 • via Nuitee