Hotel Barrancas del Cobre by Balderrama Hotel Collection

Breakfast good.

No me parece q incluyen el desayuno en la reservación pero no ofrecen el mismo menú para todos, a otros huéspedes les ofrecieron jugo y verduras como espinacas y a su servidora y acompañante no nos lo mencionaron dentro del menú, acaso dan prioridad a unos sobre otros. Lo que ignoro es si así son todos el equipo de meseros o solo algunos. Por lo demás todo excelente. Sobre todo las señoritas a cargo de recepción y de cafetería y los conductores de la camioneta q nos trasladan.

No cuenta con aire y hacía calor, La habitación costó 350 Dlls, demasiado para una habitación súper sencillas, le falta inversión. Cobran como si estuvieras en un hotel 5 estrellas.

The area is so limited in food and hotels that this hotel does not make much effort to be welcoming and have great accommodations.

Hotel: Facilities are not in great shape. The box spring had some tears and the bed frame was partially broken. Additionally, we were never able to figure out the right water temperature - it was burning hot either way. Wifi comes with extra charge

Food: This hotel is part of the Hotel Mirador which is about 5min away. If you want food, they have to take you to that hotel. The food at the other hotel is not great. They do have good wine. And the town is so small we only had two restaurants as options to find food. The local restaurant had better food than the hotel. We asked for water at the front desk, at first they only wanted to give us one bottle of water. And when we asked for hot water for coffee, the same situation. We had to ask for water for two. You would think that since we were two guests, they would give us water for two.Common Sense!

Staff: The front desk closes at 7pm, after that, staff is limited. The girl Yanet at the front desk was partially helpful. Her attitude and facial expression were not very welcoming.

Tours: There is some false advertising and lack of clarity. The hotel sells a Raramuri experience that was nothing to do with the real experience. They sell you a guided hike with a Raramuri ceremony at the end. Local tours offer another experience where you cook & spend time with locals. More complete!

The staff are extremely helpful and friendly. The rooms however need an overhaul if the hotel continues to charge what they do. Everything is in need of repair or just broken. The breakfast included is located at another hotel which they failed to mention.

Excelente servicio y muy amable el personal

Aceptan mascotas

The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you.

Ridiculously overpriced for what it offers, I actually thought I had reserved the hotel across the street from this one. Running water was dark and dirty, we couldn’t even shower. The place is old and not maintained. The bathroom was stinky, sink was probably older than me, as well as the mattresses. You have to pay extra if you want to have access to wifi, and there’s no signal in that area. The only good thing about the “hotel” was Janet, the receptionist. We’re never going back.

Kind of a mixed bag with some pros but really big cons.

Pros: the room was nice, the grounds are gorgeous and the staff is very pleasant.

Cons:

1. It does not have a restaurant or bar. It has a refrigerator with water and some beers which you can’t purchase after 7 p.m. Their sister property—El Mirador—has the restaurant and a full bar.

2. The hotel doesn’t take cash. Which was really annoying and also led to a lot of foreign transaction fees on our credit card. We had a lot of pesos/cash on hand as we were traveling on the El Chepe, which doesn’t take cards. We were able to setup a tab so we could charge to the room, but we had to request it—it wasn’t automatic like it is at many hotels. And unfortunately this hotel and the one with the restaurant don’t communicate with each other. So we’d end up with a $50 peso charge for a cup of Jamaica even though the meal was included, which we needed to pay with a credit card. Again, lots of annoying micro-transactions and bank charges.

3. Our booking included meals but the strict schedule didn’t work for us.

4. The look of the room was nice. It had been remodeled, but there were issues. The front door would only open halfway and a poor tile job basically flooded the bathroom every time we showered.

5. The bedding consisted of a top sheet. That’s it. We found some blankets in the closet but they weren’t really enough. It was very, very cold at night.

It’s unfortunate because the property itself and the staff are lovely.

Bien sin ser Excelente, no había nadie a la llegada que nos indicara donde estaba el lobby , la chica q nos atendió mal genio sin llegar a ser grosera , poco amable , nos tocó temperatura -4 grados , y no logramos encender el calenton, no había teléfono en la habitación para pedir ayuda y estaba lloviendo para salir y preguntar .

I called Expedia wanting to update my reservation on the Expedia platform only to get disconnected 😡. I was having trouble updating my reservation on the app to include a double occupancy. the app did not have my reservation! We ended up having to pay more due this inefficiency. The worst part was calling Expedia customer service, only to get hug up on.

Excelente atención del personal, la comida muy buena, te hacen sentir como un verdadero huésped siempre a disposición de uno. Las vistas increíbles.

Naturaleza

Un toque muy unico y lindo. Nos gustó muchísimo.

The hotel needs to be updated and WIFI provided to all rooms.

Muy bonito hotel. Muy campirano. El
Único detalle es que no tiene restaurante aunque ofrecen el servicio de traslado gratuito y rápido al hotel hermano donde hay excelente bar y restaurante. Recomiendo ampliamente contratar los alimentos incluidos pues no hay cerca otros lugares para comer

MUY BONITO EL LUGAR, LA HABITCION SENCILLA PERO COMODA LAS ALMOHADAS SON EL PUNTO MALO ESTABAN DURISIMASSS PARECIAN SACOS DE CEMENTO, LAS TOALLAS NECESITAN CAMBIAR POR NUEVAS MUY LIMPIAS PERO DESGASTADAS.
LAS COMIDAS DELICIOSAS MUY BUEN CHEF Y EL SERVICIO EXCELENTE TODO EL PERSONAL SUPER AMABLE Y ATENTOS DESDE LAS PERSONAS DE TRANSPORTE ENTRE HOTEL Y HOTELCOMO EMMANUEL Y RAMON LOS MESEROS Y RECEPCION

Acceso al hotel Mirador y su restaurante con vistas a la Barranca del Cobre. Buena calefacción y mantenimiento del cuarto. Sería mejor que tuvieran WiFi en lugar de TV por Cable y mejorar Colchones de las Camas

Muy bonito hotel, muy agradable los trabajadores, solamente le falta más limpieza