Holiday Inn Columbia East by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (273 reviews)
915 Port Way , Columbia , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (Amanda, Devon)
Clean and roomy rooms (many guests)
Comfortable beds
Excellent breakfast and restaurant
Good service and professionalism
On-site bar
Cons:
Major construction disrupting lobby and access
Hard to find front desk/staff at times
At least one report of a nasty bathroom
Third-party booking issues / unexpected additions
In-room issues (dead remote battery)

Categories

Cleanliness
6.8
Mixed sentiment: several guests called rooms clean, but construction dirt and at least one report of a 'nasty' bathroom lowered overall impressions.
Service
8.4
Strongly positive: multiple mentions of friendly, helpful and professional staff (notably Amanda and Devon) who went above and beyond; one comment noted difficulty finding staff at the desk due to construction.
Location
7.8
Standard quality for this hotel tier
Room Quality
7.8
Generally good: guests reported roomy, comfortable rooms and beds, though isolated issues appeared (e.g., a dead remote battery, one bad bathroom report).
Amenities
7.6
Breakfast and bar available and praised, but ongoing major renovation limited access to some public areas and affected the lobby experience.
Value for Money
7.8
Standard quality for this hotel tier
Food and Beverage
8.6
Very positive: repeated praise for breakfast and restaurant service (Amanda, David), meals cooked to order and described as among the best guests had while travelling.
Overall Experience
7.6
Generally positive overall: many guests recommended the hotel and praised staff and breakfast, but major construction and occasional service access issues tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location and Amenities

Located just off Interstate 70, Holiday Inn Columbia East offers a perfect blend of comfort and convenience, only 10 minutes away from downtown Columbia, Missouri. Guests can unwind in the indoor pool and jacuzzi, and enjoy delicious meals at the on-site restaurant.

Modern Rooms and Services

Each room at the hotel is equipped with a flat-screen TV, free Wi-Fi, a microwave, refrigerator, coffee maker, and work desk. Room service is also available for added convenience.

Facilities for Business and Leisure

Holiday Inn Columbia East provides laundry services, a gym, business center, and a 24-hour lounge. Whether you're here for business or leisure, we have everything you need for a comfortable stay.

Book your stay at Holiday Inn Columbia East now for a memorable experience in Columbia, Missouri!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COU

Location

Guest Reviews

7.8
Based on 273 reviews
Cleanliness: 6.8
Service: 8.4
Location: 7.8
Room Quality: 7.8
Amenities: 7.6
Value for Money: 7.8
Food and Beverage: 8.6
Overall Experience: 7.6
M
Monica • couple • us
10
It was a nice hotel. We enjoyed our stay
Pros:

Clean, quiet room, had a bar

Cons:

Nothing

2026-10-26 • via Nuitee
V
Victoria • couple • us
5
2026-10-23 • via Nuitee
R
Randall • couple • us
10
2026-10-21 • via Nuitee
D
Diane • solo_traveller • us
10
Pros:

The staff was friendly and offered assistance with a smile. The room was roomy and clean. The beds were very comfortable.

2026-10-15 • via Nuitee
C
Charles • couple • us
9
2026-10-07 • via Nuitee
J
Jack • couple • us
2
Won’t be back
Pros:

Not much

Cons:

Place was a wreck. Bathroom nasty. Remote battery dead. Hard to find someone at desk

2026-09-05 • via Nuitee
O
O3820GNroberts • Family
6
Family Travel
Pros:

Over all good stay. Just would be nice if there was coffee around 5 down stairs.. Many guys be looking for it.

2026-07-28 • via Tripadvisor
S
Sam • couple • us
8
Pros:

Breakfast was great and staff were friendly and helpful

Cons:

My booking thru 3rd party and I think it was AI things were added that I did not ask for

2026-07-20 • via Nuitee
A
Andrea • family_with_children • us
3
2026-07-17 • via Nuitee
A
antraviousb2026 • Business
10
Great experience
Pros:

Very nice service very respectful and courteous very professional and considerate I enjoyed my breakfast and my service

2026-07-08 • via Tripadvisor
D
dontayw2026 • Family
10
Dontay watson
Pros:

Place was honestly better than I was told I always stay at comfort sweets but my room was nice and staff were extra helpful and kind and the lady working the brekfest with the red hair was super helpful and patient with us

2026-07-08 • via Tripadvisor
D
dylanhV5685WF • Solo travel
10
Holiday Inn Columbia Mo Stay
Pros:

Hotel is under renovation but service was great. Amanda from Kems was fantastic with my breakfast service.

2026-07-01 • via Tripadvisor
3
398ashtont • Friends getaway
8
All good amidst the construction
Pros:

Amanda at the breakfast buffet was amazing so kinds and helpful! The food was good and fresh good job Preston

2026-06-25 • via Tripadvisor
T
Traveler03756443140 • Friends getaway
10
Amanda’s Customer Service is Outstanding
Pros:

Amanda went over and above to make out breakfast experience a 10/10. I would strongly recommend the Holiday Inn’s breakfast, best I’ve had in months travelling.

2026-06-24 • via Tripadvisor
M
marniem657 • Couples
10
Thank you
Pros:

Amanda was a wonderful server, very helpful, kind and fun :)

2026-06-21 • via Tripadvisor
R
Roving26082598919 • Business
10
Restaurant
Pros:

Food was delicious and my server Amanda was great as well

2026-06-19 • via Tripadvisor
K
Ktrickey • Family • Conway, Arkansas
4
Beware - major construction at this hotel
Pros:

This hotel is undergoing MAJOR construction and there is no note of that anywhere. The first floor or bottom floor is completely demolished with the front desk in a closet around the corner, you cannot get in the front door and you have to go through a maze to find the elevators. The entire reception area is a nightmare of construction with noise and dirt. I would never have booked this if I had any idea the construction existed.

2026-06-16 • via Tripadvisor
C
cindywU6072KI • Friends getaway
10
Wonderful stay
Pros:

Our experience at the Holiday Inn in Columbia was wonderful! Devon at the front desk was so helpful correcting the reservation mistake I made and making sure we had a room. Breakfast was delicious! Our waitress Amanda, was very attentive and made sure we had a full Yeti of ice and water for the rest of our journey. David cooked our meal exactly like we asked him to do.

Even with the reconstruction going on, the staff made sure we had everything we could possibly need for a good night’s rest! I highly recommend this hotel!

2026-06-06 • via Tripadvisor
4
465maww • Family
10
Thanks for a Great Experience!
Pros:

It is such a pleasure to stay here! We have been coming here since the Summer of 2022 just about every year as we are passing through. The professionalism, courtesy and hospitality is phenomenal each time! The rooms are clean and well kept. Amanda and David in Kem's kitchen are phenomenal! The breakfast was awesome! The meal is cooked to order - no buffet! Some of the best hotel food I ever had! Please make sure to eat breakfast...it is worth it!

2026-06-05 • via Tripadvisor
E
ElysiumDarling • Business
10
Allergy haven for those of us who suffer
Pros:

When allergies are a concern, a smoke and pet free hotel is a must.
This location is under construction. I’m sure it will be even nicer after they finish. That said, the staff was polite and incredibly helpful with our check in.
I wish that I was greeted this well at every stay with IHG.
I am an IHG platinum member. That’s supposed to mean something to the IHG franchises. Unfortunately that is not always the case.
I therefore keep a note in my phone rating every IHG property I’ve stayed at to make sure not to revisit the bad ones.
I would not hesitate to book this hotel again. The room is clean and comfortable and quiet.

2026-06-05 • via Tripadvisor