Zel Punta Cana - All Suites - All Inclusive

El bufete muy limitado.

Nothing much honestly 10/10 birthday

That my ring that was a family heirloom and it was taken, I realized I left two things in the room after check out and was taken back to get them and they were gone so the staff member asked a housekeeper and she had the charger but said there was no ring. I searched all my belongings and I didn’t have either.

Acho que poderiam diversificar o cardápio do restaurante da praia
Sugestão, fazer um cardápio com pratos do dia ou mesmo variar mais, pois ficar 1 semana almoçando no mesmo lugar pode enjoar.

Poderiam colocar mais guarda-sol pois tem poucos

El cuarto y servicio de aseo en cuarto puede ser mejor. La intensidad de suris para responder encuesta de satisfacción es abrumadora

The food quality and variety is very POOR.

There could be more options at night.

Mantener más tiempo el área de bufet abierto.

Praia, infelizmente não tem guarda-sol suficiente, um resort com 192 quartos ter apenas 15 guarda-sóis na praia é lamentável, com isso a experiência fica muito abaixo do esperado, devido ao restante da estrutura excelente do resort.

No tengo nada que aportar aquí.

The biggest negative side is the staff, some of the waiters forgot about our orders, but especially the gentleman called Shocruti/Chocruti in Tacorini restaurant. First of all he was rude to all guests:
On the dinner he brought the wrong food, that was for a different table and tried to convince us that it was our order. Then the next day on the lunch the same gentleman brought the main course, but when I asked him where is my starter, he told me not politely that it’s not available. I was trying to choose another option and was rushed to choose smth quick, however, that was not my mistake that some item was not available and I was not informed about it. When i tried to get second dish from main course i was again rejected in a rude way. Then we saw that the other guests were treated in the same way.

The food in buffet is ok, but sometimes I feel like they need more options. The rest was fine, but overall experience was wasted because of the service. Bartenders, except the beach club were great.

the biggest disappointment was definitely the food and overall culinary experience.

The breakfast was probably the most consistent meal during the stay, likely because the food seemed fresh every morning. Unfortunately, the rest of the dining experience did not meet expectations at all.

At the restaurant called Volcano, I ordered their blondie brownie dessert, and it honestly tasted old, like it had been sitting there for several days instead of being freshly made.

The following day, at the Japanese restaurant, I tried their ginger flan dessert, and it was also very disappointing. It did not taste fresh whatsoever, and it gave the impression that desserts are prepared in advance and left sitting for too long.

On Saturday afternoon, I ordered a pepperoni cheese pizza, and it was honestly terrible. The pepperoni tasted old, and the food actually made me feel sick afterward.

The beach restaurant experience was not much better. Several menu items were unavailable, and when we ordered one of the dishes, one of the main sauces listed on the menu was missing and replaced with something else without proper notice. Overall, the kitchen operation feels poorly managed and inconsistent.

Another issue is the entertainment. The hotel really needs a nighttime show or entertainment experience that matches the resort’s theme and ambiance. There is a nightclub on the property, but honestly, it does not feel like a real nightclub and does not add much value to the experience.

Additionally, there are some policies that simply do not make sense. Even though the resort is advertised as all-inclusive, certain beverages still require additional payment, such as bottles of wine outside the standard selection.

What was even more frustrating is that if you book through a third-party platform like Booking.com, they reportedly do not add membership points to your account, even if you are part of their membership club.

The food selection was limited, the room service was terrible, only two restaurants available for dinner, the beach restaurant food was bad and good food poisoning, and food undercooked.

Lo único que podría mejorarse es la atención en el bar al lado de Parda, junto a la piscina. Más allá de indicar que existe una carta de cócteles, es importante que la persona que atienda tenga sugerencias y se mantenga ese trato amable del resto del personal.