Zel Punta Cana - All Suites - All Inclusive

Hotels
•
ZEL
8.8 (321 reviews)
Playa de Bavaro , Punta Cana , do

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Garden
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Inconsistent service
Poor food quality

Categories

Cleanliness
7.88
The standard of cleanliness was criticized as the rooms were not properly maintained, with instances of unmade beds and lack of attention from cleaning staff.
Service
8.35
Service was noted to be inconsistent, with some staff being attentive while others were described as careless.
Location
9.89
Location was praised for its convenience and beautiful surroundings, making it ideal for activities and relaxation.
Room Quality
9.34
Rooms were described as spacious and well-furnished, contributing positively to the stay.
Amenities
9.37
The range of amenities offered, including multiple pools and activities, was well-received.
Value for Money
8.83
Despite some negative notes, the overall price was considered fair given the offerings, though some services were overpriced.
Food and Beverage
7.38
Food quality received negative feedback, with descriptions of low-quality options and poor service in restaurants.
Overall Experience
9.35
Overall experience varied widely, with many enjoying their stay but others left dissatisfied with key services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:18

Property Description

Luxurious Accommodations
The Garden Suites by Meliá - All inclusive in Punta Cana offers stylish suites with private terraces, 2-person Jacuzzis®, and fully stocked minibars. The family suites provide extra comfort with sofa beds, ensuring a relaxing stay for all guests.

Diverse Dining Options and Activities
With 11 restaurants on-site, guests can indulge in a variety of culinary delights. Additionally, the resort provides numerous activities for both adults and children, including a kids’ club, yoga, pilates, and more. The outdoor pool with waterslides and the on-site casino offer entertainment for everyone.

Exclusive Beach Access and Spa Services
Enjoy direct access to a private beach area for ultimate relaxation. Unwind at the extensive spa, available for an extra cost, and pamper yourself with rejuvenating treatments. Garden Suites by Meliá - All inclusive ensures a memorable and luxurious getaway for all guests.

Book your stay now at Garden Suites by Meliá - All inclusive for an unforgettable experience in Punta Cana!

Important information:

The credit card used to make the reservation with a valid photo identification must be presented upon check-in. Please be aware that the cardholder must be present during check-in.
All special requests are subject to availability upon check-in, cannot be guaranteed, and may incur additional charges.
All cots are subject to availability.
When booking 9 rooms or more, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 321 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.89
Room Quality: 9.34
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 7.38
Overall Experience: 9.35
T
Tommy • couple • us
10
2026-07-11 • via Nuitee
I
isabella • family_with_children • do
3
Recensioni positive inesatte
Pros:

Il giardino e la spa

Cons:

Cibo pessimo, servizio attenzione al cliente pessimo, frigorifero non funzionante,check in 3,20pm avendo una persona anziana e malata, comunicazione x documenti dei cani assente e sono dovuta tornare a casa a prenderli altrimenti perdevo tutto

2026-07-10 • via Nuitee
H
herrera rojas • solo_traveller • do
8
2026-06-29 • via Nuitee
I
Iomarys • couple • pr
10
Excelente
Pros:

La amabilidad del personal desde que llegamos hasta que nos fuimos .don muy complaciente.

Cons:

No había acceso rápido a las habitaciones, no tiene elevador.

2026-06-29 • via Nuitee
E
Emma Vanessa • couple • do
10
Todo súper bien, el personal altamente amable sobre todo Francisco.
Pros:

Todo súper limpio y bonito

Cons:

El bufete muy limitado.

2026-06-20 • via Nuitee
M
maykel • family_with_children • us
10
2026-06-19 • via Nuitee
A
Anita • couple • ca
10
Amazing place to relax and do wellness classes and if you want activities you can book excursions on site as well
Pros:

The place was gorgeous and had different pools and the staffs were amazing and really nice especially Carli the lady that helped us Checkin she answered any questions we may get have booked reservations and even helped with our birthday decoration last minute

Cons:

Nothing much honestly 10/10 birthday

2026-06-16 • via Nuitee
J
Jay • couple • us
10
Awesome expect for after check out and my ring was gone
Pros:

Loved it all

Cons:

That my ring that was a family heirloom and it was taken, I realized I left two things in the room after check out and was taken back to get them and they were gone so the staff member asked a housekeeper and she had the charger but said there was no ring. I searched all my belongings and I didn’t have either.

2026-06-16 • via Nuitee
G
Gabriela • extended_group • br
10
MARAVILHOSA e voltaria novamente com certeza
Pros:

Café da manhã gostoso (guineo bread delicioso), me surpreendi com as atividades diárias
Yoga diferente a cada dia - prof Sharca maravilhosa
Passeio de bike, atividades de pintura, experiência de fazer sangria
Funcionários muitoooo legais, atenciosos, com energia ótima
Restaurantes gostosos tb
Praia maravilhosa - temperatura ótima e serviço de praia bom

Cons:

Acho que poderiam diversificar o cardápio do restaurante da praia
Sugestão, fazer um cardápio com pratos do dia ou mesmo variar mais, pois ficar 1 semana almoçando no mesmo lugar pode enjoar.

Poderiam colocar mais guarda-sol pois tem poucos

2026-06-15 • via Nuitee
M
MONAF • solo_traveller • us
6
Pros:

The grounds.

Cons:

The food quality and variety is very POOR.

2026-06-13 • via Nuitee
C
Carlos Andrés • couple • co
8
Gran experiencia y trato, volvería
Pros:

El servicio en playa, transporte y la comida

Cons:

El cuarto y servicio de aseo en cuarto puede ser mejor. La intensidad de suris para responder encuesta de satisfacción es abrumadora

2026-06-13 • via Nuitee
B
Bianca • couple • br
10
Truly wonderful!
Pros:

Zel Punta Cana is truly wonderful! The facilities and décor are impeccable, creating a beautiful, relaxing atmosphere throughout the resort. The restaurants are excellent, the cocktails are outstanding, and making reservations is easy and convenient.

What stood out the most to me, however, was the staff. They are exceptionally attentive, friendly, and genuinely welcoming. Unlike some resorts, they do not constantly expect tips, and they treat all guests with the same warmth and respect regardless of gratuities.

Another highlight is the resort’s relaxing and wellness-focused program. There are daily yoga sessions and creative afternoon activities that allow you to bring home unique souvenirs and memories from your trip. Overall, Zel Punta Cana offers the perfect balance of comfort, relaxation, great food, and outstanding hospitality.

Cons:

There could be more options at night.

2026-06-12 • via Nuitee
L
Lilliam • couple • pr
10
Excelente, incluyendo la chica de las actividades. Danyi.
Pros:

Muy bueno

Cons:

Mantener más tiempo el área de bufet abierto.

2026-06-09 • via Nuitee
A
Anastasiia • couple • ua
10
2026-06-06 • via Nuitee
E
Elizabeth • couple • us
10
The perfect place to reset.
Pros:

Everything ! Food, staff, activities, the ambiance, so serene and also private!

2026-06-06 • via Nuitee
M
MARCELO • couple • br
8
Pros:

Comida, instalação do quarto, instalação do resort, funcionários atenciosos, praia tem uma areia linda.

Cons:

Praia, infelizmente não tem guarda-sol suficiente, um resort com 192 quartos ter apenas 15 guarda-sóis na praia é lamentável, com isso a experiência fica muito abaixo do esperado, devido ao restante da estrutura excelente do resort.

2026-06-04 • via Nuitee
V
Vega • solo_traveller • es
10
Un hotel para desconectar y estar super cómodo.
Pros:

Las instalaciones, la comodidad, y el trato de todo su personal, incluido su gerente que nos permitio alargar el check out desde las 12 h a las 16 h, ya que teniamos el vuelo de regreso muy tarde.

Cons:

No tengo nada que aportar aquí.

2026-06-02 • via Nuitee
P
Paraskevi Melina • couple • gr
9
2026-06-01 • via Nuitee
S
SHIHO • couple • us
9
2026-06-01 • via Nuitee
O
Oleksandr • couple • ua
8
Amazing and beautiful place with some bad service and rude waiters
Pros:

The hotel is super beautiful and esthetic. Liked the boho style interior of the rooms and the place overall. The pool is great, the fact that the beach is 5 min ride from hotel didn’t bother us at all. The grill and Asian restaurants are really good.
The bartenders were nice to us, but not all staff were great.

Cons:

The biggest negative side is the staff, some of the waiters forgot about our orders, but especially the gentleman called Shocruti/Chocruti in Tacorini restaurant. First of all he was rude to all guests:
On the dinner he brought the wrong food, that was for a different table and tried to convince us that it was our order. Then the next day on the lunch the same gentleman brought the main course, but when I asked him where is my starter, he told me not politely that it’s not available. I was trying to choose another option and was rushed to choose smth quick, however, that was not my mistake that some item was not available and I was not informed about it. When i tried to get second dish from main course i was again rejected in a rude way. Then we saw that the other guests were treated in the same way.

The food in buffet is ok, but sometimes I feel like they need more options. The rest was fine, but overall experience was wasted because of the service. Bartenders, except the beach club were great.

2026-05-28 • via Nuitee