Aloft by Marriott Chapel Hill

Hotels
•
Aloft
8.5 (568 reviews)
1001 South Hamilton Road , Chapel Hill , us
+1 919-932-7772

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Cons:
Limited parking
Issues with breakfast options
No hot water

Categories

Cleanliness
8.14
Most reviews indicate the hotel is clean, but some issues with room maintenance were noted.
Service
9.11
Multiple reviews praise the staff for being friendly and attentive.
Location
9.15
The hotel is consistently mentioned as being close to campus and other important locations.
Room Quality
8.1
Guests appreciated the modern design and comfort but had some complaints about seating.
Amenities
8.63
Amenities were generally praised, but there were complaints about parking and breakfast options.
Value for Money
8.59
Some guests feel the price is justified by the location and service, though others expressed concerns.
Food and Beverage
7.64
Breakfast options were confusing, and there were some complaints about limited service hours.
Overall Experience
8.61
Despite some issues, most guests reported a positive overall experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:40

Property Description

Modern Rooms with Amenities
Each room at Aloft Chapel Hill boasts a 42-inch flat-screen TV, work desk, and coffee-making facilities. The modern decor creates a comfortable and stylish environment for guests to enjoy.

Convenient Facilities
Guests have access to a fitness centre, indoor pool, launderette, and business centre for their convenience. The activities lounge with a billiards table provides entertainment options for a relaxing stay.

Dining and Entertainment
Indulge in signature cocktails and a selection of beer and wine at the on-site bar, w xyz. For a quick bite, the 24/7 grab and go eatery offers a variety of snacks and drinks. Perfect for unwinding after a busy day.

Book your stay at Aloft Chapel Hill now for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 568 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
C
Chaunte • family_with_children • us
8
2026-07-23 • via Nuitee
A
Aldish • couple • us
9
Pros:

Nice clean room. Easy parking.

Cons:

Staff could have been more attentive.

2026-07-23 • via Nuitee
S
Sybille • solo_traveller • us
6
2026-07-20 • via Nuitee
P
Park • couple • us
9
Pros:

comfortable, convenient location

Cons:

liked everything

2026-07-20 • via Nuitee
A
ashton • couple • us
9
2026-07-17 • via Nuitee
C
C • solo_traveller • us
10
2026-07-15 • via Nuitee
C
Chepan • solo_traveller • us
5
Pros:

The convenience to UNC. It's pet friendly, so if visiting in the future, good to know.

Cons:

It smelled like cigarettes, very stale. The pool was very small. The cushions were dirty at the pool. The staff on Wednesday 7/8 was quite rude and appeared to have their child assisting at the front desk. When asked about a difference in the charge I received on that day vs the booking charge and getting an itemized bill she said "you will get that upon check out", with no desire to explain that it was a temporary hold. The lady the next morning was very polite explained everything and apologized. It appeared the bar was closed, not saying I would have utilized it, but if we decided to stay there in the future, if our daughter chooses to go to school here, it might be nice to be able to have a drink after a long day. The showers are also very small, and for 2 people, especially ladies there should always be 4 towels included. We made due and didn't want to deal with requesting more for a one night stay, but if it had been longer, it may have been a different story. They also had lots of candy, etc, appeared to be free to my 17 year old, I told her it probably wasn't. It didn't have any type of pricing, marking "for purchase", how would you know? If these items are for sale they need to be labeled as such or obviously they will be there for the taking. Just from an observant eye and a very nieve teenager.

2026-07-10 • via Nuitee
L
Lauri • solo_traveller • us
9
2026-07-10 • via Nuitee
D
David • solo_traveller • us
10
2026-06-21 • via Nuitee
C
Cristiane • couple • us
8
2026-06-21 • via Nuitee
S
Shi • solo_traveller • us
7
Good location
Pros:

Great location and room size

Cons:

The AC was loud and kept waking us up because it kept turning on and off on its own.

2026-06-14 • via Nuitee
W
W • extended_group • us
8
Very welcoming and comfortable stay, big shoutout to your staff. :)
Pros:

This was my first time booking/checking in/checking out for a hotel all on my own, and the staff made it SO easy for me. Super kind, very helpful, everyone was so wonderful, thank you! Bed cozy as hell 10/10

Cons:

The wifi was REALLY bad, probably could have asked for help with it, but it wasn't worth it since I was only there one night. Sink was weird, if you only turned it on slightly it went on the counter but not too bad. Blinds worked but they got a bit wonky when used, still closed though so no biggie.

2026-06-09 • via Nuitee
K
Kathleen • solo_traveller • us
9
2026-06-04 • via Nuitee
C
Cosentino • solo_traveller • us
9
Great location, excellent culture among the staff, and all at a reasonable price.
Pros:

The staff was super friendly and attentive!!!

Cons:

The gym needs attention and more equipment.

2026-06-03 • via Nuitee
A
Alexandra • couple • us
8
The hotel is beautiful and pleasant. The front desk staff during the day are very friendly, but the gentleman who works
2026-05-24 • via Nuitee
S
Stephen • couple • us
8
A good experience
Pros:

A very attractive and functional room.

Cons:

I would appreciate decaf coffee in the lobby as well as gluten free breakfast options. Note that unless oats are certified gluten free, they can’t be consumed by those needing a gluten free diet.

2026-05-24 • via Nuitee
L
Luciana • couple • us
5
Very noisy
Pros:

It’s clean nice staff but room bright lot street noise

Cons:

Clean

2026-05-21 • via Nuitee
S
SuitcaseCarolyn • Family • Panama City, Panama Province
2
Operational Failures-Dismissive Managers
Pros:

It has been 12 days since our terrible stay at this hotel. We have emailed the hotel general manager and the Aloft regional vice president with these issues and neither has closed the case to our satisfaction. The most recent correspondence was on May 15 when the regional manager for Schulte Hospitality Group said she’d review the issues.

Throughout our 3-night stay, we experienced repeated room access failures involving both mobile and physical room keys over multiple consecutive days. Even the master key from the front desk wouldn’t work. These issues occurred at especially difficult times, including during a medical emergency that required an ER visit, leaving us unable to access our room, belongings, coats, or personal items late at night while dressed for formal graduation events.
Most concerning was that after we were assured the matter had been resolved by engineering, the failures continued repeatedly. We were told Marriott was upgrading the system. I would like to think that Marriott is too smart a company to plan an upgrade on a nationwide graduation weekend that also happens to be Mother’s Day when most all hotels are filled to capacity.

Additionally, despite personally notifying housekeeping that our room was vacant and ready for service, returning late in the evening with graduating family members to find the room completely unserviced further compounded the frustration and embarrassment.

Such a shame that Marriott is not taking this matter seriously.

2026-05-20 • via Tripadvisor
D
decosta • couple • us
7
2026-05-18 • via Nuitee
R
Rachel • couple • gb
9
2026-05-17 • via Nuitee