Holiday Inn Express Hotel & Suites Houston NW Beltway 8-West Road by IHG

Hotels
•
Holiday Inn Express
8.6 (534 reviews)
9120 West Road , Houston , US
+1 713-896-4444

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Decent breakfast
Cons:
Loud lobby noise
Limited room features
Cleanliness issues reported

Categories

Cleanliness
8.44
Guests praised the cleanliness, although some mentioned issues with air conditioning and odors in bedding.
Service
8.81
Overall service was highlighted positively by guests, with special mentions of friendly staff and great customer service.
Location
8.75
Multiple reviews noted the excellent location and proximity to restaurants and shops.
Room Quality
8.5
Rooms were indicated to be clean and spacious, though some guests had issues with room features.
Amenities
8.53
Amenities like breakfast and the pool were appreciated, although some reported noted limitations.
Value for Money
8.59
Guests generally felt the price was justified by the service and quality offered.
Food and Beverage
8.54
Breakfast was frequently mentioned as a positive aspect of the stay.
Overall Experience
8.61
Most guests had a good experience with a few noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:29

Property Description

Convenient Location in Houston, Texas

Modern Amenities for Your Comfort
Stay connected with free wired and wireless high-speed Internet access. Take a relaxing swim in the outdoor pool or maintain your fitness routine in the on-site fitness center. Host successful meetings in our spacious meeting rooms.

Explore Houston's Attractions
Experience the vibrant nightlife in Downtown Houston and indulge in shopping sprees at Willowbrook Mall and Memorial City Mall. After a day of adventures, unwind in our guest rooms featuring a 32-inch flat-panel TV.

Book your stay now for a memorable experience in Houston!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

8.6
Based on 534 reviews
Cleanliness: 8.44
Service: 8.81
Location: 8.75
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 8.54
Overall Experience: 8.61
L
leila • family_with_children • us
7
Pros:

Comfortable bed. Average breakfast

Cons:

Broken tv in one room, broken toilet in another

2026-10-23 • via Nuitee
L
Lesly • couple • us
4
Mid stay wouldn’t recommend this hotel
Pros:

As per usual the beds and pillows are comfortable the rooms are decent enough and the lobby is always clean

Cons:

This holiday inn express location was one of the worst experiences I’ve had so far on day one I asked for an extra comforter and they had none … the breakfast was also disappointing on day one not enough pancake batter or breakfast eggs and sides it was 9am so we went an hour before breakfast starts and an hour before it ends and we somehow didn’t get anything since it was clearly not enough for the hotel guests on the second day our toilet got clogged and we decided to call maintenance but to our luck we were told they weren’t available till Monday … so either we used the lobby rr or waited for the staff to go get us a plunger and do it ourselves … the pool also looked dirty so we decided to not even give it a go and during our two night stay we saw no one at the pool so that should say something about it everything regarding this hotel was just weird they need to do better

2026-10-21 • via Nuitee
A
AlexisK • family_with_children • de
9
Good place to stay in Houston
Pros:

Excellent place for everyone visiting Houston. Amazing protein rich breakfast.

Cons:

The rooms are somewhere small. The WiFi signal in our room was weak.

2026-10-20 • via Nuitee
J
Jessica • family_with_children • us
1
Pros:

Nothing besides the distance to our destination

Cons:

It was very dirty, walls bathroom. And room service came in early morning when we went for breakfast without knocking. We left a day early because we were so uncomfortable

2026-10-19 • via Nuitee
T
Toby • couple • us
10
2026-10-16 • via Nuitee
J
Jose Celio • couple • br
9
Clean, quiet and perfect cost
Pros:

Quiet, very good cost x benefits , nice break fast

Cons:

Na

2026-10-14 • via Nuitee
J
Jose Celio • couple • br
9
Quiet, clean, nice break fast
Pros:

Good cost benefits , very clean, staff helpful

Cons:

NA

2026-10-14 • via Nuitee
A
Aishia • family_with_children • us
10
2026-10-13 • via Nuitee
H
Harvey • couple • us
9
2026-10-13 • via Nuitee
C
Carlos • solo_traveller • us
9
2026-10-09 • via Nuitee
B
Brenda • extended_group • ca
9
Delicious breakfast & friendly staff
Pros:

Great location & beautiful lobby Excellent breakfast

Cons:

The room was dirty. The front and person came up to clean & wipe down walls. There was blood like splattered on walls. We tried to change room but the other was worse. Another guest changed rooms to. Need new cleaners

2026-10-08 • via Nuitee
P
PAOLA • extended_group • it
10
2026-10-08 • via Nuitee
C
Carlos • couple • us
10
2026-10-07 • via Nuitee
W
Williams • solo_traveller • us
1
Pros:

Everything but I only stay one day and they didnt give me my money back

2026-10-07 • via Nuitee
J
Jenny • family_with_children • us
10
2026-10-07 • via Nuitee
S
SaKatherine • family_with_children • us
4
Not the Happiest Experience
Pros:

The bed was comfortable, and the pool was open, which was a plus for my kiddo. Outside the bad room experience I had in room 312 (I wouldn't recommend any time soon until they fix it with a deep cleaning due to odor on their carpet in that room), if you get this room and read this comment review it but switch rooms, the hotel was decent for the area it sits in; nothing grand.

Cons:

Before arrival, I was charged 3-4 hours before check-in. Never experienced that before and was overcharged with a deposit that was explained to be $25 but $50 for a stain on a pillow that is clearly washable. The manager was upset with our conversation because someone else upset her prior to my call about a charge as well, and me calling for clarity was all wrong word choice in my professional opinion. FYI, if you are on the clock and making a living regardless of how many years you have in a field, you should always know how to conduct yourself by reacting the opposite way in word choice when handling situations that clearly a customer has no understanding of. All in all, don't have a tone that comes off rude, attitude, or unprofessional because someone else upset you; the next person has nothing to do with the tone that was given to project onto the next person. Putting yourself in the customer's shoes is always the best customer service in every situation; tone and attitude matter. I was still charged a higher deposit for a stain on a pillow that was assured to me; the manager would call the next business day to confirm the stain was removed or not. I didn't get a call as explained, unfortunately.

2026-09-17 • via Nuitee
A
Adriano • family_with_children • br
8
Pros:

Bed is very comfortable

2026-09-16 • via Nuitee
W
Weazzy • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-09-16 • via Nuitee
C
Caden • family_with_children • us
2
2026-09-15 • via Nuitee
T
Toby • couple • us
7
I really enjoyed my stay.
Pros:

Staff is amazing.

Cons:

The room is was in was 3rd floor at the end of the hall. The room seemed old compared to my stay previous

2026-09-15 • via Nuitee