Kn Hotel Arenas del Mar Adults Only

Vue sublime et personnel très agréable et professionnel.
Le SPA.
Choix et nourriture top

Pulling up to the hotel my hopes weren’t very high. But the reception area inside was very nice and the desk staff were extremely helpful. Our room wasn’t ready upon our arrival but there was a room we could leave our cases and we were able to use the hotel’s facilities.
We’d booked a junior suite with a sea view and on first impression everything looked good but the air-con was the worst we’ve ever had in a hotel, I found a small piece of glass on the floor by the bed, a lampshade was badly marked and there was a stain on the bedcover. The beds were made every day but the floor was never cleaned.
The food in the buffet restaurant (the only restaurant) was hit and miss. The usual salads, chips and a few other options to try and make a meal out of. The only food that was actually hot was the soup.
Snacks were limited to pastries at the pool bar (€1 per glass, returned when the glasses were returned) . Lots of loungers but nearly everyone was broken or had to be fiddled with to get the backs into a seated position. Pool towels are provided and have to be collected/changed from the spa between 10-12 each morning except Fridays, when it isn’t open.
Evening entertainment doesn’t start at the advertised time.
El Médano is a 15 minute walk and if you walk along the beach there are two World War 2 lookout bunkers. There are several bars and restaurants in the town, a craft market on Saturdays and a farmers market on Wednesdays.
It is definitely not 4 star as advertised when we booked but I guess you get what you pay for.

I liked the Junior Suite in the 5th floor with a lot of space. The breakfast and evening buffet was fantastic with variations day by day. I used the spa and it was a good experience.

First impressions were good. Reception staff were friendly and informative.
Lots of sunbeds so everyone had options of where to sit round the pool. However, most of them were broken and fiddly to use.
Good little bar by the pool offering a range of drinks. We were told it was also a snack bar. Other than a bag of crisps or a couple of pastries we didn't see any snacks. Also, ice creams and slushies are not included in the all inclusive.
Food was ok although the breakfast could be hit and miss.
Lunch and dinner times usually had a good range of salads and cooked buffet. Even if you got there early a lot of the cooked dishes were overcooked and warm not hot.
There is no entertainment during the day at all and evening entertainment doesn't usually start until 9-9.30pm.
No entertainment at all on a Monday evening. We have also been informed that they are removing all evening entertainment next year.
The room we had was on the top floor with beautiful views out across the sea, which we did pay more for.
The cleaning service was literally the bare minimum, a bin in the bathroom but nowhere else, air conditioning didn't work, tea and coffee rarely topped up, no milk for drinks, mattress was torn with bits hanging out and no fan.
The town of Medano is a 10-15 min walk away and is lovely with lots of bars and restaurants.
All in all, we were led to believe that this is a 4 star hotel, it definitely isn't. We have since discovered that jet 2 have downgraded it to a 3 star.

Can i just say what a wonderful time i had staying at this hotel recently, no faults what so ever could be found, location, food, atmosphere all brilliant and value for money as well!

We are currently approaching a two week stay here and cannot believe some of the poor reviews! We have had a fantastic time here with exceptional friendly and welcoming staff, in particular Marlen. The ambiance is very calming and the rooms spacious. Fantastic choice of food with varied menu and the wine is quite acceptable. Amazing views from the dining room and terrace bar. Evening entertainment is low key but fitting with the calmness of the hotel. If you want a really relaxing holiday this place is highly recommended. It ticks every box for us and we will return again without hesitation.

Unfortunately, I would not rate this hotel as 4 star. I’ll start with the good points. The reception staff working at the hotel were friendly and helpful. The lady who worked in the beach bar was lovely and welcoming. Looking at the hotel, it looks ok to start with. However, when you’ve been there a few days you start to notice things that are not so good. The biggest let down for me was the pool area. There’s no shaded cover so if you want to put the umbrella up for shade you can’t because the lifeguard says no it’s too windy. The furniture is in one word rubbish and even the one lifeguard said that to me when I showed him my sun lounger was broken and missing a screw. I had to move to another lounger which was fine but then started to notice after days of being there. Half of the sun beds are broken when you check them. I spent half my time having to move round to different parts of the pool trying to seek shade because there was no shade. The parasols they have there are useless because they don’t stand wind so why have them. Maybe invest in some proper furniture that can. In fact, day 5 of my holiday all of them had been taken away by the lifeguard . The pool area was not cleaned properly at all. For about four days there were cigarette ends left right by where the pool is, which is really off putting. The pool area was just dirty and when I watched the cleaners cleaning in the morning, they did half a job. As for the food, some food did not look cooked properly. I went to have the prawn salad but when I looked at the prawns they were partly blue so definitely not cooked properly. Food was very much the same everyday. I had to stick to foods that didn’t look like they would give me food poisoning.In the end, I did go out and have food at local restaurants which the food was great.
You had to pay one euro for a plastic cup for the pool side cup for you holiday, which is something I’ve never heard of until I came here. You couldn’t use the safe because you had to pay for a key to lock it, which when I’ve stayed in 3 star hotels they have been free. The spa towels weren’t the best either, the first day I had one, it looked as though there was something brown on the towel, so dread to think what it was. The spa which was shown on the hotel booking was shown as been part of the holiday was not free and apparently cost 15 euros for two hours. The reason I booked the holiday was because it was showing it as part of the holiday. I was all inclusive so would expect to be at least able to use that facility but not unless wanted to pay 15 euros for two hours.
At the end of this holiday, I am struggling to see why this hotel is rated as a 4 star hotel…
The people who run this hotel really need to rethink what they are doing because after staying at this hotel, I will not be returning as it’s probably one of the worst hotels I’ve stayed in. To rate this as 4 star is not good enough. I feel that the hotel is cutting corners on what they do and it really shows.

Staff asked to clean my room, to which i said yes, she pulled a face as she expected me to say no! Unwelcoming vibe from the cleaners. Food was below average, this should be a 3 star hotel on a good day.

Would not recommend to anyone.. food was lukewarm at best.. not much choice at all and practically the same for lunch and dinner. carrots and peas served for breakfast with green beans and rice not so sure what that’s about..? The fruit was also mouldy at breakfast times which put me off eating any of the fresh fruit..We ate out a lot to avoid the cold food which defeated the purpose of all inclusive. All inclusive drinks are limited, two choice of largers spirits and that’s practically it. Hotel itself was clean and the rooms were too. However house cleaning come along and take dirty towels but then you don’t receive clean replacements for 2 hours at least.. which is annoying upon returning after being away wanting a shower. Staff were miserable and didn’t seem to want to help. The only staff who were friendly and polite were the reception staff who couldn’t do enough. 90% of the sun loungers are broken an absolute nightmare to find one that is working. The pool itself was nice but insanely salty. Arenas del mar is insanely windy too. So don’t expect to be sat in the sun without things going flying.. there is nothing around the hotel unless u want to walk 20 minutes into the closest town.. the spa is nice however it needs renovating and some money put into it. The pool is warm but the jacuzzi was cold and only 1 jet working.. defeats the object of a jacuzzi. The member of staff in the spa was lovely really friendly however. Would I stay here again? No. Would I recommend it to anyone? No.

Outside appearance of hotel looks like something from the goulags. Inside is pleasant and clean with friendly polite staff. For an all inclusive stay the Hotel was let down by the following: Nowhere to get a tea / coffee or soft drink between 10am and 12:30pm apart from the small poolside bar which gave you a small paper cup. Having to pay 1 euro for a plastic beaker when drinking near the pool. Charge for in room safe which was key operated. No free bottled water and told you can get refills from the drinks machines which were only available in the breakfast room during opening times. Room cleaning was poor cups were left dirty. We arrived back to our room after lunch only to find the door wide open and two maintenance guys fixing a balcony light that wasn't broken and that we hadn't reported. Restuarant partially closed off with only one drinks machine operational. On a positive the food was generally fair to good. If you like to go all inclusive I would avoid this hotel as it is not value for money. Needless to say we won't be returning. Suggest the hotel owners / managers sit down and take a good look their vision for the future.

Location is very quiet which we knew.
No atmosphere.
We had a junior suite 9/10 looked over the ocean.
Value 5/10
Hotel was clean all over.
Noise level was fine.
Front desk staff were fantastic.
Food.... was terrible, warm at best, we ate out quite a lot which detracted from being all inclusive.
We will never stay here again.
Room cleaning was hit and miss
Very windy around pool (understandable), sand gets everywhere, nearest beach is quite rocky in the water, take towel pegs so they don't blow away.
Paid trips will be cancelled if not enough people want to go, hard to plan if this happens.

Overall it was good, staff were lovely, good location and the facilities are nice.

Despite that for what we paid the food was average and often cold. The drinks weren’t great either, all beer was poorly poured, Amstel & Heineken.

Drinks after 11pm were paid for, despite all inclusive. €1 charge for a plastic cup to use by the pool that was your responsibility for the rest of your stay.

All the loungers by the pool were in bits and uncomfortable. One pool table, €1 a game. Music by the pool was the same 8/9 songs on repeat all week frequently interrupted.

The food and beer really let this place down unfortunately. The receptionists were exceptionally helpful and pleasant as were the bar and pool staff.

It wasn’t for me, hope things improve, great potential.

Another fabulous stay at Arenas del Mar, fly home tomorrow. All staff super friendly and efficient as always, particular shout out to Nuria, Annabel, Said and Marlen who looked after us. The Lifeguard at the pool (older guy) was very attentive and helped us with parasols and moving beds and anything else we needed. The housekeeping staff kept the room spotless and always lovely fresh towels and bedding. Have been coming for many years and look forward to next year's visit.

This is a lovely hotel. The hotel is kept very clean. Room was cleaned every day. Staff are very friendly even though they speak very little English
Plenty of sunbeds around the pool. Would suggest that they could mend a few of them although we never had any trouble. Never had to put towels on them to save.
Food was good always plenty to choose
Only downside was the surface by the pool plenty of people slipping. This does need to be addressed

5/5 loved this hotel provides exacty what it says on tin and definitely budget friendly looking to return next year

Great hotel. Went for my 60th birthday. Our room was upgraded and a bottle of champagne was delivered to our room on my birthday, which was a lovely surprise. Food was good and everyone was so friendly and helpful. Have booked to go back next year. Thank-you for a lovely stay.

Just arrived back from 10 days at Arenas Del Mar, and our seventh visit. As usual a lovely greeting and welcomed by many of the staff who have been there a long time and have taken time to talk to us. Having been all over the world on vacations this is a cheap filler Holliday for us so as with anything, you get what you pay for. Yes we have had better food but by the same token paid for it..... There was always something to eat with a huge salad selection and fresh cooked meat of some description along with some occasional themed evenings. Jet 2 advertise no entertainment as such but there was some as it happend so if you wanted it it was there, personally I could take it or leave it, it's the chilled out bonus that we go for. El Medano itself is a cracking family orientated town offering entertainment if required a nice selection of shops and just a 10 minute walk away.
If you are looking for good value, a chilled out atmosphere then this has to be a contender for sure, some of the negative reviews quite frankly are facicle and sound like they probably relate to a different hotel!!!

Well after reading a few negative reviews before we visited, I was dreading the holiday, upon arrival the hotel isn’t too appealing from outside, but once you step into the foyer it was very welcoming, reception staff was very pleasant and gave us lots of info upon check in.
The room we booked was nice and spacious with a sea view, clean and tidy.
The food was nice a lot of variety, fresh salad, fruit and fish and meat was cooked whilst you wait.
Pool area was clean and tidy, staff at the pool bar were really friendly.
Bar staff in the evening were very efficient, didn’t have to wait long for drinks. If you want a late night this isn’t for you, bar closes bang on 11pm
It’s not the most expensive holiday we’ve been on but you get what you pay for.