Ginger Surat

The Hotel is run down. The only saving grace is the restaurant and the staff who do a great job!!

Not a place i would recommend anyone

We Booked a Single Twin bed Room, which was not provided. The WiFi was not working Properly. We came from the UK and did not have an India SIM. It became highly difficult for us to communicate with our family and members here in India.

Pathetic property very badly maintained .. Rooms small and stinking.

Hotel has denied to provide room while I have paid full amount, this experience was very painful and financial loss.

Even the room space is not big, but it is really cozy and clean. I have a wonderful stay here.

Best part: Location and Breakfast, they more than makes up for not the most modern room infrastructure.

It was a bad experience. We were booked at another hotel and were forced to book in this hotel at the last moment. Pls check, this hotel was ok but not as good as the earlier one in which we were booked.

Staff was friendly pay for breakfast but haven’t tried. masala tea was nice.they must have extra pillows.

Rooms are too small.Untrained staff. Spread on B/F & Dinner is so-so

No water n maintenance n repairs work going on it was really a bad experience

This cosy hotel located near the Tapi River bank has friendly and responsible staff at reception and restaurant. Room is clean and adequate space-wise. Breakfast consists of a variety of bread/roti, cereals, juices and fresh fruits. Good value for business and casual travellers alike!

It is a no service hotel so I didn't expect any customer service from them. Bedsheets were not looking like new and pillow were really old. Overall it was OKAY but for the price I would recommend to others.

Your staff has no manners to talk with customers,
And very bad experience I got from your side

The staff is not good. Location of hotel is fantastic. Food is very tasty. Service quality is awful. I made a call for snacks at 5pm when I called back at 5:45pm they replied "what was your order sir, we are sorry the previous person left for the day"....I called room service for laundry and they in turn asked me to come at reception and collect my cloths at 7am. I accidentally dropped my dishes while dinner at my room. The next day when I came back to room in the evening, I found the dishes still under my bed. You need to call for everything starting from a towel, soap, water bottle (complementary) and you will get it atleast after half an hour or so....If I consider food and location, its a fantastic hotel, I got tempted because of location & booked it....when it comes to service quality and cleanliness, its awful!!

We stayed 4 days without WiFi, I asked FD can't fix it, took my phone for 2 hours , I missed all my business work and email. I need my money back at least 50%, breakfast was good, rooms r dirty

they do not keep napkins and provide 2nd towel on reuest
mattresses are not great

over booking, so, they do not have enough space to accommodate all the guests at the time breakfast
120 people at the same time on top of the existing guests, twice happened during our stay

Over all good but Breakfast & room service needs improvement.

staff were ok - AC was bad and room was smaller even though i took a better room. AC were all window, which are hardly used by any one these days. more power waste and not cool.

And water is one more bug problem, i had rashes on my body after 3 days of bath - i take bath 2 times in a day. Water was more like sea water, salty and I am not sure why. WIFI was always not working, they have sessions that logs me out every 30 mins and more over it didnt work for 2 days continuously.

Overall experience was not so great.

At about 2800 INR this is just an average hotel. There are other cheaper and better options available in Surat which one can explore if we want cheaper hotel and if we require better amenities then TAJ Gateway is close by with a price range from 4800 to 5500. So Ginger doesn't fit in either category.