Citadines on Bourke Melbourne

Hotels
•
Citadines
8.6 (11504 reviews)
131-135 Bourke Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty carpets
Slow check-in

Categories

Cleanliness
7.68
Reports of unclean public areas, with carpets not vacuumed.
Service
9.15
Consistently praised for being friendly and helpful, with specific mentions of great staff.
Location
9.19
Highly rated for its strategic and convenient location.
Room Quality
8.64
Comfortable rooms mentioned positively.
Amenities
8.17
A mix of positive mentions, some concerns about pool towels.
Value for Money
8.63
General satisfaction with price compared to facilities.
Food and Beverage
8.68
Not explicitly mentioned but no negative comments suggest satisfaction.
Overall Experience
8.65
Most guests expressed a desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:12

Property Description

Central Location
Located in the heart of Melbourne CBD, Citadines On Bourke is the perfect base for exploring the city, with Chinatown just 200 metres away and iconic landmarks within walking distance.

Modern Amenities
Enjoy the convenience of free in-room WiFi, an indoor swimming pool, sauna, and fitness centre during your stay. Each apartment is equipped with air conditioning, an LCD TV, and a kitchenette for a comfortable and relaxing experience.

Exceptional Service
With 24-hour reception and staff fluent in English, guests can expect assistance with tour arrangements and any other needs. The lobby provides a welcoming atmosphere with a variety of resources available.

Experience the best of Melbourne at Citadines On Bourke - book your stay now for a memorable city getaway.

Important information:

You must show a valid credit or debit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.50% charge for payments made with Visa and Mastercard credit cards and a 2.20% charge for payments made with American Express, Diners Club and JCB credit cards.

Please note that car parking is limited, is subject to availability and charges apply. If you are arriving by car, please contact Citadines on Bourke Melbourne for more information using the contact details found on the booking confirmation.

Please note that split/twin beds are not available in one-bedroom apartments.

Transfers are available to and from Melbourne airports for an additional charge.
Please inform the property 24 hours in advance if you want to use this service, using the contact details found on the booking confirmation.

Pets are allowed on request only in specific room types located on second floor. It is subject to availability at an extra cost.

Please note that housekeeping services are not available on Sundays and Public Holidays. To ensure a comfortable and undisturbed stay, our housekeeping services are available upon request only.

Please note construction is underway in the adjacent building on Little Collins Street causing moderate noise during the day. Guests can contact our lovely Guest Service Team on ‘9’ via their in-room phone.

Terms and conditions may differ for bookings of 9 rooms and above.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 11504 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
N
norsaadah • family_with_children • my
10
Excellent
Pros:

All are good . The bed could have a better duvet.

Cons:

The bathroom shower door was not so good water was on the floor when having shower

2026-02-15 • via Nuitee
M
Maryanne • couple • nz
8
Overall it was excellent and i would stay again!
Pros:

The location was excellent, the staff were great, and the room size was good too.

Cons:

The carpet in our room did not look like it has been properly vacuumed

2026-02-14 • via Nuitee
A
Andrew • couple • au
10
Awesome Stay ! One Bedroom Apartments always the Go Long as you get a room with a view.big bathroom
Pros:

Great Location.Big Rooms

Cons:

No Balcony’s

2026-02-14 • via Nuitee
G
Gloria • couple • it
10
2026-02-14 • via Nuitee
E
Elizabeth • solo_traveller • au
10
Will stay again
Pros:

Location and access to transport

Cons:

Na

2026-02-14 • via Nuitee
J
Joanne • couple • au
10
Pros:

The staff were very friendly. Loved the location and facilities. Room was very comfortable.

2026-02-14 • via Nuitee
J
Jacqueline • couple • au
9
Great place if you want to be in the middle of the city.
Pros:

Close to everywhere I wanted to go.

2026-02-14 • via Nuitee
E
Erin • couple • au
10
2026-02-14 • via Nuitee
R
Rachael • family_with_children • au
9
Pros:

Always lovely here. Kids and I love it.

2026-02-14 • via Nuitee
R
Richard • couple • au
1
Dirty room with poor cleaning service, continuously promised a clean room and towels, never happened
Pros:

Location is convenient

Cons:

The lack of cleaning

2026-02-14 • via Nuitee
B
Bethany • couple • au
7
2026-02-14 • via Nuitee
A
Amanda • solo_traveller • nz
9
Great place to relax and unwind during your stay
Pros:

Location, staff, facilities and room were all lovely

Cons:

Shower could have used a better scrub, but that’s being picky as overall super clean

2026-02-14 • via Nuitee
B
Batt • couple • au
10
2026-02-14 • via Nuitee
N
Nicole • couple • au
9
2026-02-14 • via Nuitee
L
Leo • couple • se
8
2026-02-14 • via Nuitee
K
Kerrie • couple • au
9
Excellent location for the MCG and/or shopping and restaurants
Pros:

Great position and friendly staff

Cons:

Parking was expensive, we didn’t realise there was a cheaper option right next door

2026-02-14 • via Nuitee
J
JOHN • solo_traveller • au
9
2026-02-14 • via Nuitee
E
Erin • couple • au
10
2026-02-14 • via Nuitee
R
Rhonda • family_with_children • au
9
Pros:

Great location easy to get to via public transport

2026-02-14 • via Nuitee
M
Megan • couple • au
6
Pros:

Very convenient. Bed was very comfortable. Room was a good size. We had a bit of a view of the city. The too we had was very quiet. 11am checkout was good.

Cons:

Air conditioner in room did not work. We didn’t complain as we were only there one night and we were out but it made the room quite hot overnight. No breakfast at the hotel was disappointing as the website said breakfast was available.
Bathroom was very small and was strange that basin was in the room, not in the bathroom .
Reception staff did not seem very friendly

2026-02-13 • via Nuitee