Citadines on Bourke Melbourne

Hotels
•
Citadines
8.6 (11860 reviews)
131-135 Bourke Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty carpets
Slow check-in

Categories

Cleanliness
7.68
Reports of unclean public areas, with carpets not vacuumed.
Service
9.15
Consistently praised for being friendly and helpful, with specific mentions of great staff.
Location
9.19
Highly rated for its strategic and convenient location.
Room Quality
8.64
Comfortable rooms mentioned positively.
Amenities
8.17
A mix of positive mentions, some concerns about pool towels.
Value for Money
8.63
General satisfaction with price compared to facilities.
Food and Beverage
8.68
Not explicitly mentioned but no negative comments suggest satisfaction.
Overall Experience
8.65
Most guests expressed a desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:12

Property Description

Central Location
Located in the heart of Melbourne CBD, Citadines On Bourke is the perfect base for exploring the city, with Chinatown just 200 metres away and iconic landmarks within walking distance.

Modern Amenities
Enjoy the convenience of free in-room WiFi, an indoor swimming pool, sauna, and fitness centre during your stay. Each apartment is equipped with air conditioning, an LCD TV, and a kitchenette for a comfortable and relaxing experience.

Exceptional Service
With 24-hour reception and staff fluent in English, guests can expect assistance with tour arrangements and any other needs. The lobby provides a welcoming atmosphere with a variety of resources available.

Experience the best of Melbourne at Citadines On Bourke - book your stay now for a memorable city getaway.

Important information:

You must show a valid credit or debit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.50% charge for payments made with Visa and Mastercard credit cards and a 2.20% charge for payments made with American Express, Diners Club and JCB credit cards.

Please note that car parking is limited, is subject to availability and charges apply. If you are arriving by car, please contact Citadines on Bourke Melbourne for more information using the contact details found on the booking confirmation.

Please note that split/twin beds are not available in one-bedroom apartments.

Transfers are available to and from Melbourne airports for an additional charge.
Please inform the property 24 hours in advance if you want to use this service, using the contact details found on the booking confirmation.

Pets are allowed on request only in specific room types located on second floor. It is subject to availability at an extra cost.

Please note that housekeeping services are not available on Sundays and Public Holidays. To ensure a comfortable and undisturbed stay, our housekeeping services are available upon request only.

Please note construction is underway in the adjacent building on Little Collins Street causing moderate noise during the day. Guests can contact our lovely Guest Service Team on ‘9’ via their in-room phone.

Terms and conditions may differ for bookings of 9 rooms and above.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 11860 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
M
Mick • family_with_children • au
8
Cons:

Shower was not clean

2026-04-05 • via Nuitee
L
Leza • solo_traveller • au
10
Excellent
Pros:

Clean and comfortable

Cons:

Nothing

2026-04-04 • via Nuitee
C
caroline • family_with_children • au
10
Pros:

Perfect location, quiet room

2026-04-04 • via Nuitee
• family_with_children • au
10
2026-04-04 • via Nuitee
H
Haslemere • family_with_children • au
7
Pros:

Location, size, price.

Cons:

Shower wasn't clean, tiles def needed a scrub!! Corner's of shower were dirty too.

2026-04-04 • via Nuitee
B
Bridget • solo_traveller • au
9
2026-04-04 • via Nuitee
L
Laura • family_with_children • nz
9
2026-04-04 • via Nuitee
S
Shaun • family_with_children • au
10
2026-04-04 • via Nuitee
C
Cara • couple • au
7
2026-04-04 • via Nuitee
R
Rachael • family_with_children • au
9
Good central location
Pros:

Room 1203. Upgraded to a one bedroom apartment.
Bed was super comfortable. Spacious room. Well appointed. Great central location close to shops and restaurants. Tram stop outside.

Cons:

Nothing

2026-04-04 • via Nuitee
B
Brittany • couple • au
7
2026-04-04 • via Nuitee
S
Susan • couple • au
6
Manager was very helpful and the young man on check out had exceptional manners and was extremely professional manageme
Pros:

Location

Cons:

Had to ask staff 4 times to change beds to singles i had been assured that it had been done came back at 10pm and still mot done finally by 10.35pm was completed

2026-04-04 • via Nuitee
A
Anthony • couple • au
9
Pros:

Great staff and management

2026-04-04 • via Nuitee
K
Kosowicz • family_with_children • au
10
Pros:

It was Quiet, close to trams, shops and staff were excellent
The Apartment was plain, but had everything we needed, bed was comfy, check in was easy.
Good value for a great position in CBD

Cons:

Nothing

2026-04-04 • via Nuitee
S
Sinead • couple • au
1
Dirty dusty rooms. Very dull barely any lighting. But receptionist was friendly.
Pros:

Ideal location

Cons:

Very dirty. Didn’t feel clean enough to unpack our suitcase. The sides were all dusty and carpet was dirty. The wardrobe was filthy full of dust and other people’s hairs. Shower full of mould and air con was faulty, asked for room change. The new room air-con worked well however the cleanliness was worse than our original room. But didn’t want to complain again as we felt bad on the receptionist as it wasn’t their fault.

2026-04-04 • via Nuitee
J
Jenny • couple • au
10
Best hotel in Melbourne
Pros:

The pool is great for swimming laps; it’s modern and the location is perfect.

Cons:

NA

2026-04-03 • via Nuitee
A
alex • family_with_children • au
9
2026-04-03 • via Nuitee
E
Elizabeth • couple • gb
10
Pros:

Lovely hotel in perfect location for everything. Great price for city centre very happy with our choice
Really comfortable bed with fresh linen

Cons:

Everything was great

2026-04-03 • via Nuitee
K
Kim • family_with_children • au
10
Pros:

Room was clean and tidy staff were friendly and helpful

2026-04-03 • via Nuitee
G
Gary • solo_traveller • au
10
Treated like a king, most enjoyable stay
Pros:

Staff treated me amazingly well, I think the ladies name was Saraj?

Cons:

Nup, all good thanks

2026-04-03 • via Nuitee