Citadines on Bourke Melbourne

Hotels
•
Citadines
8.6 (12830 reviews)
131-135 Bourke Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty carpets
Slow check-in

Categories

Cleanliness
7.68
Reports of unclean public areas, with carpets not vacuumed.
Service
9.15
Consistently praised for being friendly and helpful, with specific mentions of great staff.
Location
9.19
Highly rated for its strategic and convenient location.
Room Quality
8.64
Comfortable rooms mentioned positively.
Amenities
8.17
A mix of positive mentions, some concerns about pool towels.
Value for Money
8.63
General satisfaction with price compared to facilities.
Food and Beverage
8.68
Not explicitly mentioned but no negative comments suggest satisfaction.
Overall Experience
8.65
Most guests expressed a desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:12

Property Description

Central Location
Located in the heart of Melbourne CBD, Citadines On Bourke is the perfect base for exploring the city, with Chinatown just 200 metres away and iconic landmarks within walking distance.

Modern Amenities
Enjoy the convenience of free in-room WiFi, an indoor swimming pool, sauna, and fitness centre during your stay. Each apartment is equipped with air conditioning, an LCD TV, and a kitchenette for a comfortable and relaxing experience.

Exceptional Service
With 24-hour reception and staff fluent in English, guests can expect assistance with tour arrangements and any other needs. The lobby provides a welcoming atmosphere with a variety of resources available.

Experience the best of Melbourne at Citadines On Bourke - book your stay now for a memorable city getaway.

Important information:

You must show a valid credit or debit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.50% charge for payments made with Visa and Mastercard credit cards and a 2.20% charge for payments made with American Express, Diners Club and JCB credit cards.

Please note that car parking is limited, is subject to availability and charges apply. If you are arriving by car, please contact Citadines on Bourke Melbourne for more information using the contact details found on the booking confirmation.

Please note that split/twin beds are not available in one-bedroom apartments.

Transfers are available to and from Melbourne airports for an additional charge.
Please inform the property 24 hours in advance if you want to use this service, using the contact details found on the booking confirmation.

Pets are allowed on request only in specific room types located on second floor. It is subject to availability at an extra cost.

Please note that housekeeping services are not available on Sundays and Public Holidays. To ensure a comfortable and undisturbed stay, our housekeeping services are available upon request only.

Please note construction is underway in the adjacent building on Little Collins Street causing moderate noise during the day. Guests can contact our lovely Guest Service Team on ‘9’ via their in-room phone.

Terms and conditions may differ for bookings of 9 rooms and above.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 12830 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
E
Emma • solo_traveller • au
10
2026-05-16 • via Nuitee
L
Liza • extended_group • au
8
Pros:

Its position in the CBD

2026-05-16 • via Nuitee
A
Anna • couple • au
8
2026-05-16 • via Nuitee
J
Julia • couple • au
7
2026-05-16 • via Nuitee
D
Deanna • couple • au
8
2026-05-16 • via Nuitee
J
Julie • solo_traveller • au
10
I booked it for the space, the location and cleanliness and Citadines ticked all the boxes for me.
Pros:

Great location and clean.

Cons:

N/A - it had everything I needed.

2026-05-16 • via Nuitee
W
Werner • solo_traveller • de
9
2026-05-15 • via Nuitee
K
Karen • couple • au
7
2026-05-15 • via Nuitee
I
Isabella • couple • au
10
Central location, excellent staff and great value for money
Pros:

Location was fantastic and staff lovely

Cons:

I was staying on floor 16 and there was a bit of a smell in the hallways

2026-05-15 • via Nuitee
T
Tracy • couple • au
9
The staff were very helpful.
2026-05-15 • via Nuitee
A
Alexander • couple • au
10
2026-05-15 • via Nuitee
M
Michelle • couple • au
7
Pros:

The location was fantastic!

Cons:

The shower had quite a bit of mould in the room.
We were also disappointed there wasn’t a bar area attached to the hotel to have a drink at the end of the day.

2026-05-15 • via Nuitee
J
Jayne • family_with_children • au
10
2026-05-15 • via Nuitee
P
Peter • couple • au
7
Good but not clean enough.
Pros:

Staff were great.
Location very good.

Cons:

The shower was filthy. The hallway hadn’t been vacuumed (we checked in well after 3.00pm!). We had to clean lipstick marks off glasses taken from the cupboard.
But… You can’t always blame cleaners when you don’t know the time restraints placed on them!!

2026-05-14 • via Nuitee
D
Docking • couple • au
9
Very enjoyable
Pros:

Comfortable room. Good facilities. Polite staff. Good location.

Cons:

Washing machines, too complicated to start especially with limited wifi. Charged for wash but machine did not start.

2026-05-14 • via Nuitee
S
Sakulchai • couple • au
10
Overall is great, I enjoyed my stay.
Pros:

Location is superb

Cons:

I prefer shampoo and body wash in satchel which is more hygiene.

2026-05-14 • via Nuitee
F
Frankcombe • couple • au
8
2026-05-14 • via Nuitee
J
Jacky • couple • au
8
2026-05-14 • via Nuitee
A
Aaron • solo_traveller • au
7
Pros:

All good 👍. Great access too city areas.

Cons:

Streets at night were a little unsettling as the homeless people started moving around approaching people for food and drinks.

2026-05-14 • via Nuitee
R
Roslyn • solo_traveller • au
10
Pros:

Close to the trams, shops and relatively close to the event location. Will stay again

2026-05-14 • via Nuitee