Citadines on Bourke Melbourne

Hotels
•
Citadines
8.6 (13310 reviews)
131-135 Bourke Street , Melbourne , au

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty carpets
Slow check-in

Categories

Cleanliness
7.68
Reports of unclean public areas, with carpets not vacuumed.
Service
9.15
Consistently praised for being friendly and helpful, with specific mentions of great staff.
Location
9.19
Highly rated for its strategic and convenient location.
Room Quality
8.64
Comfortable rooms mentioned positively.
Amenities
8.17
A mix of positive mentions, some concerns about pool towels.
Value for Money
8.63
General satisfaction with price compared to facilities.
Food and Beverage
8.68
Not explicitly mentioned but no negative comments suggest satisfaction.
Overall Experience
8.65
Most guests expressed a desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:12

Property Description

Central Location
Located in the heart of Melbourne CBD, Citadines On Bourke is the perfect base for exploring the city, with Chinatown just 200 metres away and iconic landmarks within walking distance.

Modern Amenities
Enjoy the convenience of free in-room WiFi, an indoor swimming pool, sauna, and fitness centre during your stay. Each apartment is equipped with air conditioning, an LCD TV, and a kitchenette for a comfortable and relaxing experience.

Exceptional Service
With 24-hour reception and staff fluent in English, guests can expect assistance with tour arrangements and any other needs. The lobby provides a welcoming atmosphere with a variety of resources available.

Experience the best of Melbourne at Citadines On Bourke - book your stay now for a memorable city getaway.

Important information:

You must show a valid credit or debit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.50% charge for payments made with Visa and Mastercard credit cards and a 2.20% charge for payments made with American Express, Diners Club and JCB credit cards.

Please note that car parking is limited, is subject to availability and charges apply. If you are arriving by car, please contact Citadines on Bourke Melbourne for more information using the contact details found on the booking confirmation.

Please note that split/twin beds are not available in one-bedroom apartments.

Transfers are available to and from Melbourne airports for an additional charge.
Please inform the property 24 hours in advance if you want to use this service, using the contact details found on the booking confirmation.

Pets are allowed on request only in specific room types located on second floor. It is subject to availability at an extra cost.

Please note that housekeeping services are not available on Sundays and Public Holidays. To ensure a comfortable and undisturbed stay, our housekeeping services are available upon request only.

Please note construction is underway in the adjacent building on Little Collins Street causing moderate noise during the day. Guests can contact our lovely Guest Service Team on ‘9’ via their in-room phone.

Terms and conditions may differ for bookings of 9 rooms and above.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 13310 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
C
Carolyn • couple • au
8
A very spacious room with good facilities in both the room and the hotel.
Pros:

Great sized room, very comfortable bed. Nice to have a sofa as well as the bed. Kitchen facilities a plus. Excellent fitness centre. The reception staff were welcoming and helpful.

Cons:

Empty handwash bottle in bathroom and the fridge froze some of our food.

2026-07-18 • via Nuitee
G
Grant • solo_traveller • au
8
Overall very good with a small number of very cheap and nasty items (terrible cheap instant coffee) that seem at odds wi
Pros:

Great location, great water pressure in shower, pleasant scent in bathroom toiletries

Cons:

Cheap tinny pedal bins in room, terrible sachet instant coffee, no cleaning cloth or towel in kitchen

2026-07-18 • via Nuitee
L
Lois • couple • sg
8
Great value for money stay in Mel central. area stay ,
Pros:

Location and heated pool and sauna is great.

Cons:

The cleaning is only after every third night .. is too long .
Beds are are not comfy 🥲

2026-07-18 • via Nuitee
S
Stephanie • couple • au
9
Have stayed numerous times and more to come in the future!
Pros:

Staff very helpful and location and rooms great

Cons:

The dreary balcony

2026-07-18 • via Nuitee
G
Graham • solo_traveller • au
10
It was very convenient to what I had to do
Pros:

It was close to where I had to go with trams right at the front of the building

Cons:

Nothing

2026-07-18 • via Nuitee
J
Janine • couple • au
4
2026-07-18 • via Nuitee
M
Monina • solo_traveller • au
10
Would love to stay again
Pros:

Ours is a corner room (718). It was large, clean and new. The parking is secure and clean. There were 3 EV charging pods available but you have to bring your own cable.

Cons:

There was confusion about how to get out of the basement parking. We were waiting for a while for reception to open the steel doors.

2026-07-18 • via Nuitee
P
Patricia • solo_traveller • au
10
Perfect for a quick trip into Melbourne as the location is central to everything. This is my 2nd stay here and I will re
Pros:

Very central to restaurants & theatres

Cons:

Nothing

2026-07-18 • via Nuitee
D
David • solo_traveller • au
9
2026-07-18 • via Nuitee
P
Passiri • extended_group • th
9
Excellent location. Close to everything. Staffs very friendly and helpful
Pros:

The location. Value for money

Cons:

Not cleaning the room every day

2026-07-18 • via Nuitee
R
Ryan • couple • au
5
Comfortable stay overall, but disappointed my confirmed bed request wasn’t honoured.
Pros:

Great location, clean room, and friendly staff.

Cons:

I requested and received confirmation for a large/double bed, but was allocated two single beds instead.

2026-07-17 • via Nuitee
D
Dino • family_with_children • th
9
Pros:

swimming pool with warm water. location not too far from shopping area.

2026-07-17 • via Nuitee
L
Lori • solo_traveller • au
6
Pros:

Great location, friendly staff at check in

Cons:

Paid for the upgrade, heating didnt work, tea towel was soaking wet, sink in bathroom was blocked. Nearby parking was very expensive

2026-07-17 • via Nuitee
E
Elizabeth • couple • au
7
I found the hotel to be clean, comfortable and convenient.
Pros:

Convenience and friendly efficient staff

Cons:

There was nothing about the hotel I wanted to complain about.

2026-07-17 • via Nuitee
G
George • couple • au
7
Our stay would've been much better but unfortunately we both fell ill with food poisoning.
2026-07-17 • via Nuitee
A
Anthony • couple • au
8
Pros:

Location, cleanliness and staff were great.

Cons:

Nil

2026-07-17 • via Nuitee
J
Jocelyn • couple • au
8
Comfortable room, excellent location, helpful staff and very reasonable price.
Pros:

Great location in the CBD, right outside a tram stop and with plenty of eating places at your doorstep. Good sized room with seating area and small kitchen. Laundrette on site.

Cons:

Nothing

2026-07-16 • via Nuitee
T
Ted • couple • au
9
Pros:

Location

2026-07-16 • via Nuitee
K
Kaitlin • couple • nz
10
Will be recommending this hotel to anyone I know travelling to Melbourne.Location, amenities amazing
Pros:

Great location and staff were very welcoming!

Cons:

There was nothing we didn't like!

2026-07-16 • via Nuitee
T
Tennille • solo_traveller • au
8
Pros:

Great central location, big comfortable bed, helpful staff, amazing view!

Cons:

I could the sound of water running all night, sounded like it was in my room. No Smart TV so no Netflix etc just normal TV channels.

2026-07-16 • via Nuitee