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Facilities
Property facilities
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Elevator
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Fitness facilities
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ATM/banking
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Conference space
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Golfing nearby
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Fireplace in lobby
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Breakfast available (surcharge)
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Television in common areas
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Porter/bellhop
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Full-service spa
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Meeting rooms
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Smoke-free property
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Use of nearby fitness center (discount)
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Pool umbrellas
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Ecotours nearby
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Golf lessons available nearby
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Tours/ticket assistance
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Wheelchair accessible parking
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Braille or raised signage
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Area shuttle (surcharge)
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Shopping center shuttle (surcharge)
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Snack bar/deli
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Self parking (surcharge)
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Computer station
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Airport transportation - pickup (surcharge)
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Housekeeping on request
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Designer stores on site
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Shopping mall on site
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Proposal/romance packages available
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Banquet hall
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Wheelchair-accessible fitness center
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Wheelchair-accessible on-site restaurant
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Sign language-capable staff
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Change of bed sheets (on request)
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Vegetarian breakfast available
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Rooftop garden
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Double-glazing on all windows
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Vegan menu options available
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Vegetarian menu options available
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No single-use plastic stirrers
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Accessible shuttle
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No accessible shuttle
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Meeting rooms
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Full-service spa
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Fitness facilities
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Proposal/romance packages available
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Area shuttle (surcharge)
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Fireplace in lobby
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No single-use plastic stirrers
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Concierge service
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Wheelchair accessible
Review Highlights
Categories
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Property Description
Pampering Spa and Recreational Amenities:
Indulge in massages, body treatments, and facials at our luxurious spa, or unwind in the outdoor pool and fitness center.
Fine Dining and Entertainment Options:
Treat yourself to delectable meals with garden views at our restaurant, enjoy drinks at the stylish lounges, and take advantage of 24-hour room service.
Quality Assured and Convenient Facilities:
Certified by the TGCSA, our hotel offers a business center, free Wi-Fi, and event spaces. Also provided are airport transfers, parking, and rooms equipped with modern amenities.
Book your stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch for a perfect blend of relaxation and sophistication.
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Pool access available from 9:00 AM to 6:00 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
A deposit may be required at the property.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
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Health & Safety
Property does not require health documentation at check-in
Property policies
-
Pets
Pets not allowed
-
Children and extra beds
No rollaway/extra beds available
-
General
Professional property host/manager
-
Children and extra beds
No cribs (infant beds) available
-
Health & Safety
Property does not require health documentation at check-in
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Location
Guest Reviews
The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.
Breakfast was amazing with plenty of healthy choices. Specialty coffee as well all included. Service was excellent with friendly efficient staff. Definitely stay again.
Excellent overall apart from a really small and poorly equipped gym.
Would definitely stay again.
The services were excellent. However the trance music in the common areas was way too loud, impeding even normal conversation. I would expect a hotel dedicated to old Hollywood would play big band and jazz music. just saying.
Excellent
Must say the property is good and standard Protea but the staff are EXCEPTIONALLY good. It was a pleasure with the level of service from every one of them. Recommend highly
Great hotel in the middle of everything!
All top
Friendly and always helpful staff made this a great stay!
Very professional
Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean
Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.
Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around
Perfect
Lovely hotel staff are first class
Amazing property and great location with lots of restaurants around.
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
The staff is absolutely phenomenal. From the moment you enter the hotel every single person no matter the position is ensuring you are well taken care of. The front desk was so amazing. The dining room staff could not have been more accommodating. The servive was top notch and the food was incredible. The omelets were my favorite, cooked to perfection. The chef remembered my order the next day
Impressive!!! The bellhops were very efficient and friendly. Try this hotel you will not be disappointed. Also the decor is straight out of a architectural magazine, very beautiful.
Great place. Love it!
Wonderful!
This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.
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