Oaklands Hotel

Hotels
7.5 (1286 reviews)
89 Yarmouth Rd , Norwich , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Warm welcoming feel
Friendly staff
Good parking
Cons:
Poor food quality
Limited room quality
Maintenance issues

Categories

Cleanliness
7
Some issues with cleanliness reported, such as missing grout and stains.
Service
8.5
Some staff provided excellent service, but one staff member was distant.
Location
9
Good location for accessing nearby attractions.
Room Quality
6.5
Complaints about small room size and maintenance issues.
Amenities
8.5
Rooms had good facilities, but issues reported with plumbing.
Value for Money
7.5
Perceived as overpriced for the experience provided.
Food and Beverage
5
Food quality was described as virtually inedible and cold.
Overall Experience
8
Mixed experiences, with significant complaints impacting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:01

Property Description

Scenic Riverside Setting

Elegant Accommodations

Delicious Dining Options

Experience the perfect blend of modern comfort and serene countryside charm at the Best Western Plus Oaklands Hotel. Nestled on the outskirts of Norwich, overlooking the picturesque Yare River Valley, our family-run hotel offers elegantly designed rooms with en suite bathrooms and free Wi-Fi. Indulge in mouth-watering British cuisine at our restaurant, or unwind with a drink at the bar's outdoor terrace. With Norwich Station, city centre, and Carrow Road just minutes away, and complimentary parking for your convenience, your stay with us promises to be both relaxing and convenient.

Book now to enjoy a delightful stay at the Best Western Plus Oaklands Hotel.

Important information:

Please note that the property operates a bar and event rooms, which play music. The property is careful not to disturb guests and aims to turn music off by midnight.

Please note that there are no elevator facilities in the hotel.

All rooms are accessible via stairs onto the first and second floors. The luxury suites have ground floor access.

Please note the annex rooms are located at the bottom of the hotel drive.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Guest Reviews

7.5
Based on 1286 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 5
Overall Experience: 8
R
Ross • couple • gb
8
Ticked most of our boxes
Pros:

Good breakfast, good parking, great location.

Cons:

Noisy music from a wedding until midnight. No lift. Long walk to room.

2026-10-21 • via Nuitee
P
Patrick • solo_traveller • gb
9
Pros:

Plenty of parking
The room exceeded my expectations

2026-10-21 • via Nuitee
P
Pete • family_with_children • gb
8
2026-10-21 • via Nuitee
G
Glen • solo_traveller • gb
9
No issues !!
Pros:

Parking, staff , Breakfast 😁

Cons:

Nothing

2026-10-20 • via Nuitee
E
Elliott • solo_traveller • gb
10
Pros:

Friendly and welcoming staff. The room was great , comfy bed. Also had dinner in the restaurant, food was excellent and reasonably priced. Will definitely stay there again.

Cons:

I have nothing negative to say about my stay.

2026-10-20 • via Nuitee
C
Cherrie • couple • gb
8
2026-10-19 • via Nuitee
D
dickenson • couple • gb
9
2026-10-19 • via Nuitee
C
Clive • solo_traveller • gb
7
Comfortable, enjoyable.
Pros:

Hot breakfast very nice.

Cons:

Disappointed no cereals available for breakfast if hot breakfast not wanted.

2026-10-18 • via Nuitee
J
Julie • couple • gb
10
We loved it everyone had a great stay
Pros:

My daughters wedding and it was perfect

Cons:

Lots of space friendly staff

2026-10-16 • via Nuitee
C
Cathy • couple • gb
10
Beautiful place, lovely accommodating staff
Pros:

Nothing I didn’t like about property. Maybe an extra quilt and shower too hot but all good

Cons:

Got a bit cold and the window in hallway wouldn’t close

2026-10-16 • via Nuitee
B
Bell • family_with_children • gb
8
2026-10-16 • via Nuitee
W
Williams • solo_traveller • gb
10
Oaklands is a splendid hotel which I highly recommend.
Pros:

I was in a large bedroom, due to all single rooms being booked prior to my booking. Cost was quite high, but I should have booked my room much sooner...! Staff are all excelent and very pleasant.

2026-10-16 • via Nuitee
O
Oyadeyi • solo_traveller • gb
5
Just a place to lay
Pros:

Not much really.
Just able to pass the nights.

Cons:

Cob webs in the room and toilet. Toilet not cleaned. Microwave left with days of food fragments.
Door latch already broken.

2026-10-16 • via Nuitee
A
Aaron • solo_traveller • gb
10
Perfect for me I will definitely be staying at Oakland again
Pros:

Friendly and very nice staff

Cons:

It suited me perfectly

2026-10-15 • via Nuitee
G
Gary • couple • gb
7
I enjoy staying at the Oaklands the staff are super helpful, but I won’t eat there again, unless the food standard impro
Pros:

It’s convenient and the staff are super helpful.

Cons:

The Suite had a microwave oven, great, but no plates, dishes or cutlery of any description, so the microwave was useless. There’s was long black hairs in the bath and the pedal bin in the bathroom hadn’t been emptied from the last occupants. The fish in batter on Sunday was barely cooked, the batter was white and not crispy. On Monday evening I ordered the lasagna and asked that the garlic bread not be to overcooked but it was rock hard, I couldn’t cut the lasagna, it was virtually a solid block and a knife and fork wouldn’t go through it, the lasagna was bone dry, no ragout just dried minced beef and no béchamel sauce at all, totally inedible, the waitress was so embarrassed at the state of the food, oh it was 5:30 pm so not even late..

2026-10-13 • via Nuitee
D
David • solo_traveller • gb
8
Decent enough
Pros:

Nice location for the city without too much hustle and close to the river for a nice walk (in my case, a run). Hotel was clean and not too busy during my stay. Food is okay and breakfast was good.

Cons:

It was hot and no aircon did make the room feel a bit warm. But that's purely an aside... at other cooler time, it will be fine.

2026-10-12 • via Nuitee
T
Tracy • couple • gb
7
2026-10-10 • via Nuitee
L
Louise • solo_traveller • gb
6
Value for money but needs updating
Pros:

Nice room for the money! Great location!

Cons:

Bar was closed at 10pm. Bed was so creaky.

2026-10-09 • via Nuitee
S
Sheridan • solo_traveller • gb
10
2026-10-09 • via Nuitee
I
Ilyas • solo_traveller • gb
8
2026-10-09 • via Nuitee