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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Garden
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Luggage storage
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Non-smoking throughout
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Special diet menus - on request
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
Categories
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Property Description
Scenic Riverside Setting
Elegant Accommodations
Delicious Dining Options
Experience the perfect blend of modern comfort and serene countryside charm at the Best Western Plus Oaklands Hotel. Nestled on the outskirts of Norwich, overlooking the picturesque Yare River Valley, our family-run hotel offers elegantly designed rooms with en suite bathrooms and free Wi-Fi. Indulge in mouth-watering British cuisine at our restaurant, or unwind with a drink at the bar's outdoor terrace. With Norwich Station, city centre, and Carrow Road just minutes away, and complimentary parking for your convenience, your stay with us promises to be both relaxing and convenient.
Book now to enjoy a delightful stay at the Best Western Plus Oaklands Hotel.
Please note that the property operates a bar and event rooms, which play music. The property is careful not to disturb guests and aims to turn music off by midnight.
Please note that there are no elevator facilities in the hotel.
All rooms are accessible via stairs onto the first and second floors. The luxury suites have ground floor access.
Please note the annex rooms are located at the bottom of the hotel drive.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Extremely clean, excellent facilities, did the job. The staff are very helpful, particularly Annie who went above and beyond to make my stay a pleasant one. I’m very grateful for the welcome I received, particularly as a solo guest. Even in the midst of 2 events happening in the hotel, Annie was kind and attentive and made sure I had everything I needed. I would definitely stay here again.
Location, reception staff
Rubbish left in room from previous customers left by cleaning team. - Also very rude loud knock on my door 1 hour before checkout time am followed by an even more rude you know you’re supposed to be out by 11am
Comment (tone was unacceptable). - Also empty Champaign bottles on the landing of the stairwell missed by cleaners again. I took them to reception.
Nice location by the river and the breakfast was quite nice (but small).
It wad all just quite shabby for the money. The blrpon was very run down, poor standard bed, large damp patches in the walls, filthy windows, and the "shower" wad the worst I've had in a long time.
Convenient position and opposite bus stop into the city
During this very hot weather my single room on the second floor was like an oven. Also the bathroom was very cramped, only 15” between the basin and the door handle. And with no ventilation for the shower which was a bit hit and miss.
We stayed due it being a wedding venue and we were guests.
The night time staff on reception, I think may have been the manager was lovely, genuinely interested and very engaging.
Great to have the wedding ceremony outside and at the same venue as the wedding breakfast and evening party.
Lots of parking space.
Lovely outdoor space with shade.
Other guests were friendly.
Comfortable pull out bed for my son.
The wedding catering was appalling, staff were clueless about dietary requirements and the evening buffet was served without any serving utilities, this meant that guests were using their hands to service themselves chips and pasta.
The portions sizes were ridiculously small and all of this resulted in us having to order a takeaway to our room.
No air conditioning or fans provided, we luckily took our own fan.
On arrival check in staff made us feel like we were a nuisance, even though we’d paid extra for early check in. She was in a cupboard and when she finally made an appearance she didn’t greet us nor did she apologise.
The bathroom was dated and could have been cleaned more thoroughly.
The room was too small for a family room.
No lift and no offer to help with luggage.
Window not overlooked
Bathroom towels provided
Kettle provided
Comfortable bed
TV provided but not smart
Inside window frame needs cleaning
Lovely property. Staff looked after us very well during our stay
Not too far from city centre.
Large enough car park for our van.
Reasonably priced.
Room was in eves and was extremely hot, no air conditioning and no fan available.
Floor boards extremely creaky.
Woken at 7am with what sounded like maintenance being carried out in a room close by.
No staff at reception for check-in, had to notify someone from bar and then wait ages for reception staff to appear.
Long wait for breakfast due to a function going on. If you have guests booked in for breakfast (lots of us waiting), bring in another staff member when you have a function too.
Poached and fried eggs overcooked, hash browns fridge cold in the middle and who likes smoked bacon?! Sausage and mushrooms were nice though!
Lovely hotel and staff. Clean and comfortable room.
Noisy as they had two corporate functions on.
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