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Luxurious Accommodation with Scenic Views
Exceptional Amenities
Delicious Dining Options
Recreational Activities
Experience comfort, convenience, and culinary delights at Lukenya Getaway. Book now for an unforgettable stay!
Free private parking is possible on site (reservation is not needed).
WiFi is available in all areas and is free of charge.
Pets are not allowed.
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Quiet and calm enviornment.
Staff always ready yo help.
The food was not that tastier.
Satisfactory
Am disappointed that you did not indicate that this facility was a NONALCOHOLIC facility.
I came to learn at the reception after I had checked in. This is VERY BAD. I should have been given information so that I can make appropriate CHOICE.
Breakfast was well served with variety of food
Nothing because I did get to stay, they forced me to cancel my booking saying that I was undercharged.
After that I asked my sister to book, and we paid a down-payment at a new rate that they gave, like 5 days to Christmas they also asked her to cancel because she was undercharged.
They took long to refund our down-payment, Lukenya totally ruined our Christmas
The environment is very good place for a retreat and team building
The facilty is becoming old, the mattress needs change and the bathrooms needs upgrading
Good food. Great ambience/ wild life. strong wifi signal. Clean rooms. Free parking.
Lunch order took long as only one waiter was available. The room was not ready when I arrived. Remote control in the room was not working. No yoghurt for breakfast. No Fridge in the room. No feedback form on the premises. No carwash service.
Customer service
Food, ambience, workers etc
Lots of mosquitos in the room
I had an amazing time at this place.The environment is so cool and relaxed.Cleanliness is commendable.
Property was very clean but the staff would take forever to sort you out
So hotels.com is responsible for some of this negative review since one of the parameters I entered when searching for this hotel was that it would be close to the Jomo Kenyatta International Airport in Nairobi. This hotel most certainly was NOT close to the airport. It is almost an hour away. All in all it cost me a small fortune in taxi fares to get to the hotel and then to the airport. Such a waste.
The staff was pleasant but unaccommodating. I needed to get some money to a local restaurant and was hoping I could charge it on my credit card to the hotel and they could send the payment to the restaurant, nope. I asked for a wake-up call, it didn't happen.
Also there was no ledge in the shower so I had to put my soap on the floor and they didn't supply shampoo and conditioner. A small thing but I hate putting them on the floor.
The place is fine especially for groups since that is their target customers. As a solo traveller that just wanted convenience to the airport, not so much.
Serene environment, however seems the property is mainly geared toward the corporate " team building " market, so the noise and activity level can be high.
Great little resort near Athi River down the road from Lukenya Motorcross. Lush and green. Lots of places to hike and plenty of activities. Staff are really kind. The rooms are simple and could use a little tlc, but water pressure is great. I'll definitely be back again soon.
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