Four Seasons Hotel Hangzhou at West Lake

這次入住西子湖四季酒店的體驗非常溫暖。
從入住開始就感受到細緻而真誠的服務，讓人很放鬆、很安心。

特別感謝房務員 Star、前台 Maggie，以及 Bell Desk 的 Waing 和 Angel，每一位都親切專業。
下雨、天氣寒冷時主動準備雨傘，甚至貼心把物品直接送到房間，讓人不用深夜外出取物，真的很感動。

早餐時服務人員會留意是否需要補熱茶，上餐節奏也安排得剛剛好，可以慢慢享受早晨。
整體服務自然不做作，卻處處讓人感受到被照顧，是會想再回來的飯店。

The staff were so kind and accommodating one of the best hotels I’ve ever stayed at

On the shores of West Lake, the location is unparalleled—simply fantastic—and invites a leisurely round trip along the Su Causeway and its surroundings. And the hotel itself! A dreamlike place, with its beautiful gardens, magnificent buildings, and enchanting pavilions. Indescribable. The rooms are comfortable and completely silent. In the lobby, the guzheng is played live every afternoon, providing the perfect tone for the hotel’s perfect atmosphere. Excellent breakfast. For dinner, we tried Jin Sha, which serves traditional Chinese cuisine.

It is important to note that the staff has an excellent command of English.
My only regret is not having stayed longer

On the shores of West Lake, the location is unparalleled—simply fantastic—and invites a leisurely round trip along the Su Causeway and its surroundings. And the hotel itself! A dreamlike place, with its beautiful gardens, magnificent buildings, and enchanting pavilions. Indescribable. The rooms are comfortable and completely silent. In the lobby, the guzheng is played live every afternoon, providing the perfect tone for the hotel’s perfect atmosphere. Excellent breakfast. For dinner, we tried Jin Sha, which serves traditional Chinese cuisine. Excellent food and service.
It is important to note that the staff has an excellent command of English.

The facilities were grand and luxurious. Appeared clean. Staff were all very well mannered and helpful. Can speak English.

Everything was well maintained.

Accommodated with our requests.

Breakfast buffet was excellent.

My stay at the Four Seasons was truly an exceptional experience.
I would like to sincerely thank the reception team for their warm welcome and outstanding professionalism from the moment I arrived — they made me feel genuinely valued as a guest.
A special thank you to the concierge lady for her exceptional service, attention to detail, and willingness to go above and beyond to assist with every request.
I would also like to express my appreciation to the room attendant for the beautiful handwritten messages and thoughtful gifts, which were such a lovely touch and will remain cherished memories of my stay.

A truly unforgettable experience, and I look forward to returning

This has been the best hotel I have stayed at, it is a little expensive but it was well worth it.
The staff are super helpful and you get so many extras.
The Jin Sha restaurant is also very good as well.
Highly recommended.

The hotel is out of this world. Being so close to the lake and near the botanical garden, the location is great for people who love greenery. The hotel staff is exemplary in their service. They are so helpful and always speak with a smile. Facilities such as pool and the breakfast is great! Would highly recommend this hotel.

Everything

Fantastic Staff

Exceptional place! Super-friendly and professional staff, amazing facilities (I loved the pool!). Pricey but worth the experience.

Очень красивый отель, отличная детская комната, прекрасные завтраки, очень красивый сад

I stayed at Four Seasons Hotel Hangzhou at West Lake from October 5th to 8th, 2025, sharing a twin room with a friend. It was an amazing experience from start to finish.

The resort’s location near West Lake and major attractions made it both peaceful and convenient. The gardens, swimming pool, and spa are absolutely beautiful and create a feeling of calm luxury.

The service was exceptional, with every detail thoughtfully handled. The staff were attentive and kind, and the food was excellent throughout our stay.

A special thanks to Lulu Liu for making everything perfect and ensuring our time at the resort was unforgettable. I can’t wait to return!

Just wrapped up an incredible vacation at the Four Seasons West Lake in Hangzhou, and I’m beyond excited to share my experience! From the moment I checked in, Lulu and Maggie took such good care of me – they went above and beyond. They showed me around the hotel, explained all the facilities, and even helped me handle a little hiccup that popped up during my stay. Super chill and always ready to help – major shoutout to them!

Now, let’s talk about the Jinsha Hall – if you’re into amazing food, you gotta try their crispy chicken. No kidding, it’s fire! Best thing I ate all week, hands down. The whole restaurant was top-notch, really top-tier service and vibes.

This stay definitely made me fall in love with Hangzhou all over again. The Four Seasons West Lake is gonna be a big factor in my next trip back, no doubt about it. If you’re looking to have a killer time in Hangzhou, this place is a total no-brainer!

Thanks again to Lulu, Maggie, and the entire team. You guys made this trip one to remember!

Everything , best hotel to ever exist