Taj City Centre New Town Kolkata

Not upto the mark like other Taj.

The service at the Taj is exemplary. I would recommend this place to everyone, they really go out of their way to make you feel special. The pool is amazing, the breakfast is wonderful and most of all the staff at the hotel are the best. The customer service in this place always goes above expectations. Extremely pleased with my stay here.

I’ve been coming to Taj Hotel since it used to be Swiss Hotel for many years. Every time I feel like I’m coming home. Very well treated by everyone. Highly recommend

Excellent stay! The crew is very attentive, kind and respectful and highly efficient!! I stayed for 1 night with my elderly parents and the entire experience was so smooth!! Thank you!!

Wonderful service, friendly staff. They made my staff very comfortable

My stay at the hotel was fabulous. The hotel was in an excellent condition with all the latest amenities. The staff was superb .. a big shoutout to Bikash, Chetna and Rupsha and the entire staff. Would love to stay here again

Great staff, they are warm and welcoming, great atmosphere with great aroma.

Good hospitality great food

No 1 choice of airport area

This was my second stay at this property, and once again, it was an amazing experience! 👏
Just one piece of constructive feedback: while enjoying the lovely breakfast, I occasionally noticed that some items on the counters needed refilling and were left empty for a while.
That said, the staff and overall service were excellent, and I truly appreciated the warm hospitality.

My stay was good & safe. Food in room dining was great ordered couple of times. But lobby/front desk so many staff walking around but you’re waiting to get things done like had to wait for my luggage after checkout & I had to leave for airport but staffs are very polite & felt safe throughout. I will come back for sure & will recommend my family abroad.

Great experience!!

Had an amazing experience loved the hospitality

I had an incredible experience at Taj City Centre New Town. From the moment I walked in, I was impressed by the stylish and modern design, paired with a cozy, welcoming atmosphere. The staff were exceptionally friendly and accommodating, always going above and beyond to ensure our comfort. One of the standout features was the fine dining at Wykiki which offered stunning panoramic views of the city skyline – it’s the perfect spot to unwind at sunset.

The rooms were impeccably clean, spacious, and thoughtfully designed, with a blend of contemporary decor and local artwork that gave the space a unique, personal touch. I was also impressed by the in-room amenities, particularly the tea bar and eco-friendly toiletries.

The hotel also offers a delightful spa with an array of treatments, and the fitness center was top-notch with state-of-the-art equipment. I also loved the fact that they have a unique green initiative – using energy-efficient lighting and offering refillable water stations throughout the property, which really reflects their commitment to sustainability.

The breakfast spread was another highlight, featuring a wide selection of fresh, locally sourced ingredients. It made for a great start to the day.

I highly recommend this hotel to anyone looking for a mix of comfort, luxury, and standout features that make the experience truly special!

Great location and taj hospitality was an added benefit

Great stay , food and staff

It was a great experience. It could have been more kid friendly but overall we found stuff to do around the place. Breakfast space great; excellent art collection and woodwork.

The location and service are un-beatable. The big mall next to the hotel allows is a big plus.

It’s a great property and with the Taj brand of service. I am sure the Taj brand would make sure to improve and make it a better experience for everyone

Service , food, and cleanliness are all good. Lighting in bathroom could be little beighter.