HF Fénix Urban

Hotels
8.7 (3286 reviews)
Avenida Antonio Augusto De Aguiar,14 , Lisbon , pt

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Excellent location
Friendly service
Variety of breakfast options
Cons:
Noise from outside in some rooms
Reception staff behavior noted as a concern

Categories

Cleanliness
8.55
Cleanliness praised in several reviews, indicating a high standard.
Service
8.85
General feedback on service was positive, praised as friendly and helpful.
Location
9.05
Consistently mentioned as excellent, central, and convenient for attractions.
Room Quality
8.55
Spacious and comfortable rooms noted, with some mention of noise.
Amenities
8.65
Feedback on amenities such as breakfast and in-room features was positive.
Value for Money
8.45
Overall perceived as a good value for the quality provided.
Food and Beverage
8.75
Breakfast variety and quality well-received by guests.
Overall Experience
8.75
General satisfaction with the hotel, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Modern 4-Star Comfort:
Experience the vibrant heart of Lisbon at HF Fénix Urban, a stylish 4-star hotel with free Wi-Fi and sleek guestrooms featuring flat screen TVs.

Culinary Delights:
Savor a diverse culinary journey at HF Fénix Urban’s Parque Restaurant, offering a fusion of international and regional flavors. Unwind at the hotel bar with a drink in hand, soaking in the inviting ambiance.

Comfort and Convenience:
Relax in the bright, well-appointed rooms with a stocked minibar and enjoy the option of breakfast in bed for a leisurely start to your day.

Book now to indulge in the perfect blend of modern comfort and convenience at HF Fénix Urban in Lisbon.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.

Please note that all guests need to provide a valid photo ID at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

Location

Guest Reviews

8.7
Based on 3286 reviews
Cleanliness: 8.55
Service: 8.85
Location: 9.05
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.45
Food and Beverage: 8.75
Overall Experience: 8.75
M
margherita • extended_group • it
9
Pros:

Camera molto pulita e confortevole.

2026-06-26 • via Nuitee
E
Enda • couple • ie
8
Clean, good breakfast, nice room, great location.
Pros:

Hotel clean overall. Good breakfast selection. Great location close to Parque metro stop. Easily walkable to waterfront through main shopping and restaurant areas. Air con in room worked well once we got technician to adjust the settings.

Cons:

Overall we were happy with our stay and would stay again if the price suited. If absolutely forced to be a nit picker I could mention some minor points but, to reiterate, they would be extremely minor and look pathetic when written down.

2026-06-25 • via Nuitee
A
Ana • solo_traveller • lu
10
2026-06-24 • via Nuitee
N
Nada • solo_traveller • ae
7
Pros:

Location and cleanness

Cons:

Hotel was about to cancel the paid booking of 4 days because the delay if my flight and I didn't showed up on time 😞

2026-06-24 • via Nuitee
M
Marta • couple • pt
10
Pros:

Limpeza, funcionários, pequeno almoço

2026-06-23 • via Nuitee
M
Maja • couple • hr
8
Pros:

Breakfast, location and good windows for noise cancellation

Cons:

Water pressure in the bathroom and the sink faucet was placed there by a blind person

2026-06-23 • via Nuitee
M
Milana • couple • rs
10
2026-06-22 • via Nuitee
D
danielfsmoreira • couple • pt
10
2026-06-22 • via Nuitee
C
Cedergren • family_with_children • se
8
Pros:

Bra läge och kommunikation. Rent o fräscht. Mycket bra frukost.

Cons:

Hårda sängar.

2026-06-21 • via Nuitee
J
Jorge • solo_traveller • pt
8
2026-06-20 • via Nuitee
P
Patrícia • solo_traveller • pt
7
2026-06-20 • via Nuitee
A
Ana • solo_traveller • uy
10
Pros:

Amplitud habitacion

2026-06-19 • via Nuitee
W
Welton • couple • br
10
Inesquecível!
Pros:

A nossa hospedagem foi muito boa mesmo. A equipe do hotel é muito atenciosa, em especial à Mayla, o Jaime e o João. Foi tudo muito bom. Nós hospedaremos outra vez com eles.

2026-06-19 • via Nuitee
S
Soto • solo_traveller • mz
8
Pros:

Limpeza e boa disposição dos funcionarios

Cons:

A cama é um.poico dura

2026-06-16 • via Nuitee
R
Renato • solo_traveller • br
10
2026-06-16 • via Nuitee
S
Sfaxi • solo_traveller • tn
7
2026-06-15 • via Nuitee
V
Valentina • family_with_children • pt
10
2026-06-15 • via Nuitee
L
Laure • couple • fr
8
Pros:

Le petit déjeuner hyper complet. La possibilité de laisser nos bagages en consigne gratuitement tant a l arrivée qu au départ. Personnel sympathique. Hôtel bien desservie en transport.

Cons:

Bruyant côté couloir.

2026-06-15 • via Nuitee
P
Predrag • solo_traveller • de
7
2026-06-15 • via Nuitee
A
Alves • solo_traveller • pt
10
Pros:

Limpeza, conforto

Cons:

Algum barulho ao longo da noite.

2026-06-14 • via Nuitee