HF Fénix Urban

Hotels
8.7 (3096 reviews)
Avenida Antonio Augusto De Aguiar,14 , Lisbon , pt

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Excellent location
Friendly service
Variety of breakfast options
Cons:
Noise from outside in some rooms
Reception staff behavior noted as a concern

Categories

Cleanliness
8.55
Cleanliness praised in several reviews, indicating a high standard.
Service
8.85
General feedback on service was positive, praised as friendly and helpful.
Location
9.05
Consistently mentioned as excellent, central, and convenient for attractions.
Room Quality
8.55
Spacious and comfortable rooms noted, with some mention of noise.
Amenities
8.65
Feedback on amenities such as breakfast and in-room features was positive.
Value for Money
8.45
Overall perceived as a good value for the quality provided.
Food and Beverage
8.75
Breakfast variety and quality well-received by guests.
Overall Experience
8.75
General satisfaction with the hotel, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Modern 4-Star Comfort:
Experience the vibrant heart of Lisbon at HF Fénix Urban, a stylish 4-star hotel with free Wi-Fi and sleek guestrooms featuring flat screen TVs.

Culinary Delights:
Savor a diverse culinary journey at HF Fénix Urban’s Parque Restaurant, offering a fusion of international and regional flavors. Unwind at the hotel bar with a drink in hand, soaking in the inviting ambiance.

Comfort and Convenience:
Relax in the bright, well-appointed rooms with a stocked minibar and enjoy the option of breakfast in bed for a leisurely start to your day.

Book now to indulge in the perfect blend of modern comfort and convenience at HF Fénix Urban in Lisbon.

Important information:


The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.

Please note that all guests need to provide a valid photo ID at check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

Location

Guest Reviews

8.7
Based on 3096 reviews
Cleanliness: 8.55
Service: 8.85
Location: 9.05
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.45
Food and Beverage: 8.75
Overall Experience: 8.75
M
Miguel • couple • es
9
Pros:

Las habitaciones

Cons:

No me ofrecieron la opción del parking

2026-03-27 • via Nuitee
Y
Yoan • couple • be
10
2026-03-27 • via Nuitee
S
Soraia • couple • pt
8
2026-03-26 • via Nuitee
J
Jana • couple • cz
10
2026-03-25 • via Nuitee
R
rosi • couple • it
10
Pros:

La camera e il servizio

Cons:

Nulla

2026-03-25 • via Nuitee
A
Adalbert • couple • de
8
Schöne Eindrücke, tolle Stadt, ist immer eine Reise wert.
Pros:

Die Lage und die verkehrliche Anbindung ist ausgezeichnet.

Cons:

Die Wanne ist zum Duschen schlecht geeignet, starke Rutschgefahr!!!
Hier sollte eine rutschhemmende Matte in die Wanne gelegt werden.
Bei gekipptem Fenster ist der Verkehr, besonders die U-Bahn, stark zu hören.

2026-03-25 • via Nuitee
D
David • couple • ad
9
2026-03-25 • via Nuitee
S
Saloni • couple • us
10
2026-03-25 • via Nuitee
Z
Zbyszko • couple • pl
10
Polecam gorąco
Pros:

Doskonałe śniadani, bardzo miła obsługa w recepcji restauracji i lobby hotelowym

2026-03-24 • via Nuitee
J
Joyce Harmina Jans • couple • es
10
Excellente hotel
Pros:

La habitacion es grande, tiene todo lo necesario y todo muy limpio.

Cons:

No hay nada que no me gusto. Era perfecta.

2026-03-24 • via Nuitee
R
Rozana • couple • br
8
Pros:

O hotel é bastante confortável e bem localizado

Cons:

Nao que sejam ineficientes, não é isso. Mas, há uma falta de cordialidade genuína, de simpatia enfatica por parte dos funcionários da recepção. Fiquei em outros 2 hotéis na mesma região e no mesmo mês (idas e vinda à trabalho) e, me impactou o atendimento apenas correto dos funcionários.
Com tantos hotéis de categoria similar, o diferencial pode ser o atendimento da equipe, sugiro treinamento urgente aos funcionários.

2026-03-23 • via Nuitee
M
Mário • couple • us
9
Pros:

Bem localizado.

Cons:

Café à parte.

2026-03-23 • via Nuitee
F
Frederic • couple • fr
10
2026-03-21 • via Nuitee
F
FERNANDO JORGE • couple • fr
8
2026-03-21 • via Nuitee
M
Marie-sainte • couple • fr
10
Un séjour agréable
Pros:

Le petit-déjeuner était très copieux et varié.
De plus, la chambre était très confortable.

Cons:

Rien du tout.

2026-03-19 • via Nuitee
H
HIGUERA • solo_traveller • co
8
Pros:

ubicacion - limpieza

Cons:

desayuno un poco basico

2026-03-18 • via Nuitee
A
Antonio • couple • es
10
2026-03-16 • via Nuitee
V
vctblt • couple • be
10
Très bien
Pros:

J'ai tout aimé, le personnel était top, la chambre aussi. Plusieurs semaines plus tard, je continue d'en garder un bon souvenir, j'y retournerais donc probablement dans le cas d'un nouveau séjour à Lisbonne.

Cons:

Rien ne me vient à l'esprit. Je n'ai pas de souci de m'être soucié de quelque chose en particulier pendant mon séjour.

2026-03-15 • via Nuitee
A
Andreia • solo_traveller • pt
9
2026-03-15 • via Nuitee
Z
Zuzana • couple • cz
8
Cons:

Na snidani byl sice velky vyber, ale slana čast nebyla moc dobra, parecky se nedali vubec jist, michana vajicka taky nic moc, salamy takovr ty nejlevnejsi, pecivo takove bez chuti, vse rozmrazovane. Sladka cast ale byla moc dobra, skvele ovoce. Jen proste na 4hvezdičkovy hotel bych cekala lepši suroviny.

2026-03-15 • via Nuitee