HF Fénix Urban

Hotels
8.7 (3481 reviews)
Avenida Antonio Augusto De Aguiar,14 , Lisbon , PT
+351 21 351 5000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Excellent location
Friendly service
Variety of breakfast options
Cons:
Noise from outside in some rooms
Reception staff behavior noted as a concern

Categories

Cleanliness
8.55
Cleanliness praised in several reviews, indicating a high standard.
Service
8.85
General feedback on service was positive, praised as friendly and helpful.
Location
9.05
Consistently mentioned as excellent, central, and convenient for attractions.
Room Quality
8.55
Spacious and comfortable rooms noted, with some mention of noise.
Amenities
8.65
Feedback on amenities such as breakfast and in-room features was positive.
Value for Money
8.45
Overall perceived as a good value for the quality provided.
Food and Beverage
8.75
Breakfast variety and quality well-received by guests.
Overall Experience
8.75
General satisfaction with the hotel, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Modern 4-Star Comfort:
Experience the vibrant heart of Lisbon at HF Fénix Urban, a stylish 4-star hotel with free Wi-Fi and sleek guestrooms featuring flat screen TVs.

Culinary Delights:
Savor a diverse culinary journey at HF Fénix Urban’s Parque Restaurant, offering a fusion of international and regional flavors. Unwind at the hotel bar with a drink in hand, soaking in the inviting ambiance.

Comfort and Convenience:
Relax in the bright, well-appointed rooms with a stocked minibar and enjoy the option of breakfast in bed for a leisurely start to your day.

Book now to indulge in the perfect blend of modern comfort and convenience at HF Fénix Urban in Lisbon.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.

Please note that all guests need to provide a valid photo ID at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.7
Based on 3481 reviews
Cleanliness: 8.55
Service: 8.85
Location: 9.05
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.45
Food and Beverage: 8.75
Overall Experience: 8.75
C
Christa • couple • ch
7
Gutes Hotel.
Pros:

Liegt sehr zentral. Alles hat gut funktioniert. Frühstück war variantenreich, tolle Früchte.

Cons:

Viel Lärm von der Strasse bei einer Fensteröffnung.

2026-10-24 • via Nuitee
A
Alla • couple • us
8
Pros:

Clean and nicely put together. Breakfast is good. Location is great. 25 min walk to center

2026-10-24 • via Nuitee
P
Parra Soulouzan • solo_traveller • es
7
Pros:

La atencion

2026-10-23 • via Nuitee
F
Fabiano • couple • br
10
tudo ótimo
Pros:

tudo ótimo

Cons:

tudo ótimo

2026-10-23 • via Nuitee
K
Kelly • extended_group • gb
9
Clean and quiet hotel close to transport links
Pros:

Rooms were of a nice size, clean and had good amenities. The air conditioning also worked well, which was much needed at the time of the visit

Cons:

Everything was great

2026-10-23 • via Nuitee
W
Weng • couple • ie
7
2026-10-23 • via Nuitee
R
Rubén • couple • es
8
Agradable y bien situado.
Pros:

Buena ubicación y zona. A 20 minutos andando del centro y con parada de metro al lado. Bueno y variado desayuno. Personal agradable. Limpio y moderno.

Cons:

Parking caro en comparación con los precios de la zona.

2026-10-23 • via Nuitee
A
Antonietta • couple • it
8
2026-10-21 • via Nuitee
A
Alberto • couple • es
9
2026-10-21 • via Nuitee
T
Thorsten Braun • couple • de
8
2026-10-20 • via Nuitee
P
Peter • extended_group • gb
9
2026-10-20 • via Nuitee
A
Andrea • couple • it
8
Soggiorno davvero piacevole in una struttura accogliente e confortevole. Un’ottima esperienza durante la nostra permanen
Pros:

Mi è piaciuta molto. Camera confortevole, sempre pulita e molto luminosa. Lo staff sempre a disposizione.

Cons:

Il Wi-Fi in camera non prendeva praticamente mai, eravamo al 13esimo piano.

2026-10-20 • via Nuitee
M
Marise • couple • br
10
Muito agradável!
Pros:

Quarto excelente com boa circulação e banheiro também.
Ponto também muito interessante.

Cons:

Havia um “ mau cheiro “ no banheiro apesar de ter sido limpo

2026-10-20 • via Nuitee
A
Anna • solo_traveller • gr
9
Cons:

Θα ήθελα καλύτερο και μεγαλύτερο ψυγείο.

2026-10-20 • via Nuitee
A
Arpad • solo_traveller • hu
8
2026-10-19 • via Nuitee
B
Brodie • couple • gb
7
An enjoyable stay in a pleasant, clean, hotel in a central location of the city
Pros:

Great location for the metro, restaurants and galleries

Cons:

AC was a bit old/noisey

2026-10-19 • via Nuitee
M
Mani • family_with_children • ch
8
A comfortable family stay in Lisbon with friendly staff.
Pros:

We were very happy with our stay. The hotel had all the facilities and comforts we needed for a family stay. The rooms were spacious, quiet, and well equipped, with all the amenities we needed. The staff were friendly and welcoming, and overall, everything was very comfortable.

Cons:

There was very little to complain about regarding the hotel itself. One suggestion for improvement concerns the payment process via Booking.com. Shortly after making my fully refundable booking, I received a message asking me to pay upfront through the hotel’s dedicated payment page within 48 hours. Although this turned out to be legitimate, it was initially unexpected and made me concerned that the message might be a scam. It would be helpful if Booking.com clearly explained that such payment requests can be legitimate, so guests can feel confident and avoid having to contact the hotel to verify them. Unfortunately, Booking.com customer service was not responsive when I tried to clarify the situation.

2026-10-19 • via Nuitee
A
Arpad • extended_group • hu
9
2026-10-19 • via Nuitee
J
JUANA • extended_group • es
10
2026-10-19 • via Nuitee
J
José maria • couple • es
8
2026-10-19 • via Nuitee