Holiday Inn Express Suzhou Changjiang by IHG

Hotels
•
Holiday Inn Express
7.9 (22 reviews)
NO. 199 CHANGJIANG ROAD , Suzhou , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near metro and shopping mall
Friendly, helpful staff (assist with taxis, laundry, AC fixes)
Good value for money according to many guests
Comfortable beds and roomy rooms reported by several guests
Convenient laundry service
Cons:
Cleanliness issues noted (dirty carpets, humidity, mould reports)
Breakfast has low variety for some guests and occasional quality problems
Air conditioning and some facilities need upgrades
At least one case of double charge handled poorly via Booking.com
Some rooms feel old or require maintenance; hotel is a bit far from main attractions

Categories

Cleanliness
6.3
Multiple guests report hygiene issues: mouldy breakfast items, dirty/old carpet, humid rooms and at least one room change due to humidity; some rooms reported as clean, so overall below average cleanliness.
Service
9.3
Staff repeatedly praised as friendly and helpful (assisted with taxis, laundry service, tried to fix AC); one notable complaint about handling a double-charge via Booking.com but most comments highlight strong front-desk support.
Location
9.3
Consistently described as very well located — directly opposite or very near a metro station and a shopping mall; convenient for transport though slightly far from some main attractions.
Room Quality
8
Beds and pillows described as comfy and rooms often called big and clean; however some guests reported humidity, aging decor, and a few maintenance problems, so room quality is good but not excellent.
Amenities
7.6
Laundry service and basic facilities are convenient, but guests note inadequate air conditioning, dated facilities and a need for system/upgrades.
Value for Money
8.8
Many guests explicitly call this a good or great value for the price given location and service; a smaller number felt it did not meet expectations for the rate.
Food and Beverage
6
Breakfast opinions are mixed but lean negative: several guests cite low variety, items not refilled timely, not suited to non-local tastes and even mouldy items in one report; some did enjoy the breakfast variety.
Overall Experience
7.9
Mixed overall: strong points are location, helpful staff and good value; negatives include cleanliness, some maintenance issues and breakfast quality. Overall stays tend to be satisfactory for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location

  • Easily accessible from Subway Line 1
  • 10-minute drive from Hanshan Temple
  • Close proximity to Suzhou Amusement Land and Suzhou Zoo

Comfortable Accommodation

  • Stylish en suite bathrooms
  • Flat-screen TVs with satellite channels
  • Tea/coffee maker in rooms

Convenient Amenities

  • Business center with courier service
  • Laundry services available
  • 24-hour front desk

To experience the convenience and comfort Holiday Inn Express Suzhou Changjiang offers, book your stay now.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Guest Reviews

7.9
Based on 22 reviews
Cleanliness: 6.3
Service: 9.3
Location: 9.3
Room Quality: 8
Amenities: 7.6
Value for Money: 8.8
Food and Beverage: 6
Overall Experience: 7.9
E
EIRINI • solo_traveller • gr
8
2026-10-22 • via Nuitee
T
Turczyński • couple • pl
8
2026-10-11 • via Nuitee
新瑜 • couple • cn
10
2026-06-13 • via Nuitee
I
Isa • solo_traveller • kz
10
2026-05-28 • via Nuitee
V
victor • couple • co
10
Bien ubicada. Hay un cerntro comercial al frente y una estación de tren
Pros:

Servicio

Cons:

Todo bien

2026-04-30 • via Nuitee
R
Rhoneil • extended_group • my
9
Relaxing
Pros:

i did not take breakfast and the location is just ok.

Cons:

Booking.com and Holiday Inn Express double charge me and I was asked to reach out to Booking.com which is so hassle and Booking.com poorly supported me. It would have been excellent if Holiday Inn Express reached out to Booking.com directly and refunded me my money. Until now I did not get my refund and you double charge me.

2026-04-21 • via Nuitee
P
Peko • family_with_children • tw
8
2026-02-25 • via Nuitee
D
Daoud • extended_group • de
3
Pros:

Die Lage ist gut
Direkt an der Metro Station

Cons:

Unsauber
Frühstück war nichts für nicht Chinesen

2026-01-19 • via Nuitee
K
KWAN MELYA • family_with_children • id
9
Pros:

Beds and pillows are comfy

Cons:

Breakfast should be more protein

2025-12-29 • via Nuitee
G
Glen • solo_traveller • au
8
2025-11-22 • via Nuitee
M
Miguel • extended_group • es
8
very good
Pros:

bed and cleaning

Cons:

low variety in breakfast

2025-11-17 • via Nuitee
添吉 • family_with_children • tw
8
2025-10-08 • via Nuitee
J
jian • solo_traveller • cn
9
2025-09-30 • via Nuitee
K
kyohei • solo_traveller • jp
7
2025-08-16 • via Nuitee
C
Claudio Luciano • family_with_children • gb
4
Wouldn't recommend for the price
Pros:

Location, easy to access to shops and metro.

Cons:

For the money and the level of the hotel, it didn't meet my expectations across the board. It was not so clean, and we changed two rooms because the first one was humid (the beds were kind of humid, too). Breakfast was also not great, with some mouldy items (e.g., cereal dispenser).

2025-08-13 • via Nuitee
S
Sofia • solo_traveller • it
9
Pros:

Posizione buona vicino alla fermata della metropolitana. Personale disponibile, ho avuto bisogno di chiamare un taxi e mi hanno aiutata loro. La stanza era pulita e il letto comodo.

Cons:

Poca scelta per la colazione dolce

2025-08-08 • via Nuitee
A
Abelardo • family_with_children • es
9
Pros:

Ubicación y trato personal

2025-07-04 • via Nuitee
L
Linda • young couple • au
5
Good breakfast and close to shopping mall
Pros:

The air conditioner is inadequate, but the hotel staff tried hard to fix it; the system needs an upgrade.

Cons:

The facility requires upgrades.

2025-06-10 • via Nuitee
L
Linda • young couple • au
7
Great location and good breakfast and friendly staff
Pros:

Close to shopping mall and great breakfast and very helpful staff ,highly recommended.

Cons:

Just bit far away from where I want to go.

2025-03-05 • via Nuitee
C
Chee • family with young children • sg
7
Value for money
Pros:

Friendly hotel staff.Special thanks to the lady that offer us with service to return our laundry after wash & drying back to our room. We don’t have to waste time just waiting in the laundry room. 👍

Cons:

Na

2024-12-12 • via Nuitee