Uptown Hotel Apartments Abu Dhabi by Gewan

Samer, the receptionist is not helpful. He took a long time check us in. Very disappointed.
He was also on his mobile while we were waiting.

Best of Best . Neat and clean . Staff is really good @ mohmmad irfan( security), @ omaar ( reception) and all cleaning staff.
thanks for your service .

This hotel apartment is ideal for families or friends who want to stay in the heart of Abu Dhabi. It's within walking distance of the Corniche and conveniently accessible to everything. Misheryl at the reception was very accommodating from check-in to check-out.

We were upgraded to a one-bedroom for free, which was a wonderful surprise and made our stay even better. Misheryl was really friendly and helpful throughout our visit—she went above and beyond to make sure we were comfortable. Great service and a great experience overall!

The property location is near by the heart of Abu Dhabi and easy to get a bus to almost anywhere you want to go

If I ever come to Abu Dhabi again I will definitely return to this hotel. A wonderful hotel with the best service. Spacious, clean apartments and very friendly staff. Special thanks to Asaad, a professional in his job. I wish the hotel prosperity.

I will never recommend someone to stay in this hotel. Duty manager Hari is totally a disappointing person. Without physical ID he created alot of issues for us. We had our IDs in our mobile phones but he really disrespected us and dis not allow us for check in.

This hotel is terrible. Hari disrespected us. They need physical ID such as physical Passport for checkedIN. We showed passport in our Phone but they did not allow me for checkedIN this is ridiculous. I also gave a call to police.

My experience was wonderful from start to finish. I encountered a welcoming atmosphere. I would like to highlight the work of the reception staff in general and especially Mr. Asaad, who was not only professional but also showed great human warmth. His friendly demeanor, patience, and willingness to address any questions or needs made our stay truly enjoyable.

The rest of the staff also deserves recognition, as everyone was kind and attentive. I highly recommend this accommodation without hesitation. I would also like to thank the entire cleaning team, especially Mr. Sandip, for their excellent work. I will definitely return soon!

A poor hotel with a good price.
If you are reserving a room with a sofa bed, don't expect to be able to sleep on the Sofa bed as it will give you back pain.
Raised the issue couple of times to the front desk with no action.
Cleanliness is not great as well.

Dear Ms Sheryl
Thank you for your kindness and helping us,very nice and clean room.Hoping to come back again 😊.The view was amazing.Quiet and peaceful ambiance.People are kind and helpful.Nice place to stay with family or friends. Thank you.

Other than parking issues everything was perfectly fine it was neat & clean, room was specious and location was good

Been there in November 2023. It was actually a great experience, everything was nice: clean rooms, great stuff. So we booked the same apartments in July for November 2024. A week ago they started cancelling our credit card on Booking.com. But it worked perfectly with other hotels. So we called them, texted them several times. No one answered. A couple of days ago they cancelled our booking completely. Only after that someone managed to gift us a reply, that they “cancel bookings with invalid cards to make sure we’re not robots”. But only after we called them 10 times or more. They didn’t listen to arguments and questions, just kept on repeating the same. The only thing to presume here is that our booking was way too cheap for them to manage. So we had to look for another place to stay in a short time. Horrible experience communicating, resolving problems.
A part of our holiday was ruined, a lot of money spent, had to change our plans. Very disappointed with the attitude

My stay at Uptown Apartment Hotel was unfortunately disappointing, especially considering its 3-star rating. The level of cleanliness, maintenance, and overall service was far below my expectations, particularly when compared to even 1-star motels in Egypt.
Specific Issues:
* Maintenance: Leaky plumbing, broken shower head, and slow internet.
* Noise: Construction noise, elevator noise, lack of sound isolation between rooms, and noise from the street despite being on the 15th floor.
* Cleaning: Discrepancy between advertised daily cleaning and actual twice-per-week service, with indifferent housekeeping staff.
* Room design: Uncomfortable bed design with protruding wood pieces, and limited seating options for watching TV in the smaller room.
* Amenities: Old and broken clothes drying rack, lack of sufficient outlets, and outdated furniture.
* Hygiene: Insects, rotten fruits, smelly and dirty towels and bed linen.
* General upkeep: Old and dirty furniture, and dirty and unmaintained windows.
Additional Notes:
* While the reception and security/bellman staff were helpful and friendly, the overall quality of the hotel's services and facilities fell short of expectations.
I have three more weeks of my reservation. I hope that the hotel will take steps to address these issues and improve the overall guest experience.

If you're looking for a homey environment during your stay in Abu Dhabi, Uptown Hotel Apartments on Hamdan Street is a great choice. The apartment provides all the basic amenities you'd need, from a washing machine, electric stove, and utensils—everything you would typically find at home. While it may not be as fancy as other posh hotels, it's perfectly suitable for families, offering comfort and convenience.

The customer service is where this place truly shines. During our 4-night stay, we received exceptional service. Special thanks to Misheryl, who took great care of us, Suzette, who kept our room spotless, and Muhammad, who cheerfully assisted us in moving rooms without any hassle.

I highly recommend booking online, as they offer good discounts for early reservations.

Overall Ratings:

Room: 7/10

Customer Service: 9/10

I had one night stay in this hotel. I had to travel to Abu Dhabi alongwith my wife for a visa appointment. I wanted to be close to the place of work to avoid any delay in reaching for the appointment. I found this hotel through an online booking site.
I had booked a studio but was pleasantly surprised to get an auto upgrade to 1 BR. The apartment was quite spacious with all facilities.
The front office staff was very friendly and helpful.
He also allowed us a late check out that proved quite helpful due to the delay at the visa appointment centre.
Overall a very satisfying experience and more than what I had expected.

Staying in hotel for one night , fast check in process reception are very accommodating especially Ms.Misheryl, accessible place walking distance for shipping mall and bus stop .definety will recommend this hotel to our friends and family .

The hotel is excellent but the cleanliness of the beds was not good. The bed covers were not clean and had hair residue.

Contrary to advertising, no parking available at hotel. Hotel refused outright to provide, assist or arrange parking in a very busy location with little public parking during day and none at night.
Cannot stay at such a location.
Hotel should be upfront about facilities / amenities available and should never lie on their advertisement to misguide customers. Terrible experience. Did not stay at hotel due to their attitude.

I like the stay, cleanliness, hospitality, everything is excellent
The Madam at reception is very helping nature.