Hotel Del Sol

Hotels
7.5 (170 reviews)
Avenida Lopez Portillo Manzana 2Lote 1A Super Manzana 85 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Solarium
See all facilities

Review Highlights

Pros:
Convenient location
Room as shown in pictures
Cons:
Water issues
Insect in room
Poor service at reception

Categories

Cleanliness
6.25
There was a bug in the room, which affected cleanliness perception.
Service
8.75
Standard quality for this hotel tier, though reception was not very friendly.
Location
8.75
Convenient location for going to Puerto Juarez.
Room Quality
6.75
The room was as shown in pictures but had issues with amenities.
Amenities
5.75
Water issues and poor air conditioning affected the experience.
Value for Money
8.75
Good option for the cost.
Food and Beverage
7.75
Standard quality for this hotel tier.
Overall Experience
7.25
The stay did not meet expectations due to various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:01

Property Description

Explore Cancun's Best
Located in sunny Cancun, Mexico, Hotel del Sol is the perfect base for your adventures. Dive into the crystal-clear waters for scuba-diving, snorkeling, and sailing, all just moments away. Explore the vibrant local shops and immerse yourself in the culture.

Comfortable Stay
Each guestroom at Hotel del Sol is equipped with air-conditioning and satellite television, ensuring a comfortable and relaxing stay. After a day of exploration, unwind in the cozy rooms designed for your utmost comfort.

Convenient Dining Options
Indulge in delicious meals at the hotel's restaurant and bar, offering a convenient dining experience for guests. Enjoy a variety of dishes and drinks without having to leave the comfort of the hotel.

Book your stay at Hotel del Sol now and make the most of your Cancun getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that a daily sanitation fee of USD 1.34 applies and must be paid upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.5
Based on 170 reviews
Cleanliness: 6.25
Service: 8.75
Location: 8.75
Room Quality: 6.75
Amenities: 5.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 7.25
M
Manuel • extended_group • mx
9
2026-02-11 • via Nuitee
G
Guillermo • family_with_children • ca
5
Pros:

Tres mauvaise aptitud de la part du personnel

2026-01-19 • via Nuitee
F
Fedrick92 • family_with_children • it
8
2026-01-06 • via Nuitee
S
sam leslie • family_with_children • gb
10
Beautiful hotel.
Pros:

The hotel was outstanding,the cleaners were in every morning cleaning the rooms & changing the bedding.All the staff were friendly even though they could only speak Spanish. The hotel was straight across from the beach,shops & bus rides. I would definitely recommend the hotel del sol.

Cons:

The beds were very hard & rather uncomfortable.

2025-12-30 • via Nuitee
I
Ivo • solo_traveller • ee
8
Pros:

Hotell on Ultimari sadama lähedal kus läheb laev saarele Isla Mujeres. Hotelli lähedal on palju söögikohti. Hotelli tuba on väike aga mugav, tubade eest suured rõdud.

2025-12-30 • via Nuitee
P
Paola • couple • it
6
Pros:

Economica, parcheggio gratuito (ci hanno permesso di usarlo anche dopo il check out), di fronte all’imbarco dei traghetti e a 20 minuti dall’aeroporto

Cons:

Struttura basica, acqua fredda nella doccia, nessuna colazione neanche a pagarla, si sente tutto quello che accade fuori dalla stanza (fino all’una di notte abbiamo dovuto sentire tutta la telefonata di una signora nella terrazza comune ed era impossibile dormire)

2025-12-29 • via Nuitee
L
Luca • solo_traveller • it
3
Nel complesso non la consiglio.
Pros:

Buona posizione rispetto a Porto Juarez.

Cons:

Struttura abbastanza vecchia. Camera rumorosa, si sentiva la musica dall’esterno per tutta la notte. Non molto pulita, letto piccolo e scomodo.

2025-12-27 • via Nuitee
V
Veloz • extended_group • mx
2
Fatal
Pros:

no era lo que las imagenes mostraban, se veía mejor

Cons:

No hay agua caliente,el chorro de la regadera era muy poco ,imposible de bañarte , había un bicho en la habitación como saltamontes en la cortina de la ventana, el aire acondicionado hacía ruido , la atención en recepción no fue amable , no cumplió con mis espectativas y solo necesitábamos descansar unas horas para regresar al trabajo lo cual no fue posible

2025-10-28 • via Nuitee
A
Alberto • couple • it
8
Posto molto comodo per andare al Puerto Juarez
Pros:

Hotel molto comodo per andare al Puerto Juarez, abbiamo soggiornato una notte.
Camera come da foto e abbastanza spaziosa

Cons:

nulla in particolare.

2025-08-25 • via Nuitee
M
MONTSERRAT • extended_group • es
7
Pros:

Habitación limpia

Cons:

Poca amabilidad

2025-08-18 • via Nuitee
R
Rachel • family
8
Pros:

We received a good option for the cost. We liked the closeness to the ferry.

2025-06-30 • via Nuitee
J
John • solo traveller • gb
5
Passable
Pros:

Clean newly decorated rooms.

Cons:

No breakfast facilities although booking.com sold it as breakfast included.
Beds very uncomfortable.

2025-03-12 • via Nuitee
S
Stefan • young couple • no
5
Okay for a very short stay.
Pros:

The hotel is only 5 minutes from the ferry port wich is probably the only reason to book your room there if you want to spend the weekend on isla mujeres without booking a hotel on the island .The staff is very friendly and will help you if you need something.There is a public beach 5 minutes to the left of the hotel with some amazing local restaurants wich serve the best and freshest seafood I have ever eaten.I can recommend Patcho’s , that’s where we ate but I am sure all the others are just as good.A must go to place if you have booked a stay at the hotel

Cons:

The hotel has seen its days.The rooms are Okay for a short stay.The beds are the worst,the mattresses are very old and uncomfortable also there are no amenities except some freeze dried coffee inside the breakfast room (no breakfast available)no small fridge inside the room so don’t bring food that needs cooling

2025-02-05 • via Nuitee
H
Heidi • family with young children • gb
6
Adequate, clean accommodation if leaving for Isla Mujeres the next day. Shop across the road.
Pros:

walking distance to the Isla Mujeres ferry

Cons:

no restaurants nearby.

2025-02-02 • via Nuitee
M
Marleny • family
10
Pros:

Awesome location, within walking distance to ferry and restaurants. Great staff with excellent customer service. The only issue is that there is no hot water sometimes, maybe due to the water heater not being on or not big enough to warm the water for all guests.

2024-12-25 • via Nuitee
S
Sofia • partner
6
Pros:

This is a reasonably priced hotel with decent rooms. The pillows are the worst I’ve ever seen and it’s in a bit of a sketchy area weird to access the parking lot. There is construction going on all around so there’s A LOT of noise at unreasonable times. However, staff are friendly and it was clean and walking distance away from a nice beach. Its good for a cheap option!

2024-12-23 • via Nuitee
Y
Yuri • young couple • us
10
Exceptional
2024-11-18 • via Nuitee
M
Minoh
10
Pros:

goof

2024-08-05 • via Nuitee
K
Kevin
4
Pros:

I think its over priced for the minimal quality.

2024-07-30 • via Nuitee
Y
Yoana • young couple • de
5
Passable
Pros:

It has all the basic necessities.

Cons:

It was very cramped. The water from the shower didn't have enough pressure to shower normally. The airconditioner was old and pointed towards the bed, which is the only possibility, because the room is very small. The near beach is not the best.

2024-05-09 • via Nuitee