Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean and tidy
Friendly and helpful staff
Cons:
Air conditioning issues
Limited amenities

Categories

Cleanliness
8.14
Rooms were comfortable and the standard of hygiene is outstanding, but some reviews indicated minor issues with amenities like the shower.
Service
9.11
Staff were amazing and provided exceptional service, being genuine and friendly throughout the stay.
Location
9.15
Close proximity to town and great access to the beach and port, providing guests with excellent convenience.
Room Quality
8.6
Rooms were clean and comfortable, although some mentioned issues with the air conditioning and shower.
Amenities
7.63
Basic fitness center noted as a downside; some wished for more amenities such as an in-house cafe or bar.
Value for Money
8.59
Great value for money based on room quality and location despite some minor complaints.
Food and Beverage
8.14
No specific food and beverage reviews indicated; standard quality for this hotel tier.
Overall Experience
8.61
Overall stay was very enjoyable with many positive aspects highlighted and minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:57

Property Description

Waterfront Luxury Accommodation
Experience luxury at its finest at Portside Hotel - Heritage Boutique Collection, where every room offers a private balcony overlooking the picturesque harbour or vibrant Gisborne city.

Top-notch Amenities
Indulge in our complimentary Wi-Fi, take a refreshing dip in the lap pool, or keep up with your fitness routine at the on-site fitness centre.

Home Away from Home
Our studios and apartments are equipped with everything you need, from a fully stocked kitchen to entertainment options like a flat-screen TV and a stereo system. Unwind in the modern bathroom stocked with complimentary toiletries.

Book now to secure your stay at Portside Hotel and make unforgettable memories in Gisborne.

Important information:

Please note that there is a surcharge when you pay with a credit card.

Construction is underway at a neighboring building and there may be noise and dust disturbance from the construction work.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 986 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 7.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
L
Lois • family_with_children • au
8
The receptionist was very apologetic when I took the container of Butter Chicken to her. She said she would alert the Ma
Pros:

The location was great. The receptionist was welcoming and very helpful

Cons:

The 2 bedroom suite was very smelly and had a lingering odour. We could see greasy palm and finger tip marks on the cupboards above the cooker. Later that evening we needed to use the microwave and discovered a takeaway container with Butter Chicken had been in there so long it had started to grow mould which explained why the place did not smell very nice. There were only 2 sachets of sugar left for guests to use. The seat top for the small chair under the desk needs repairing as it came away from the frame. One of the two lounge suites in the lounge and dining areas is very worn out and needs replacing. The fabric was pilling and did not look nice. The colour scheme in the entrance hallway needs upgrading to a better colour, too dark. The carpet is stained and should be replaced. It would be fantastic if there was more local artwork displayed on the walls that reflect local indigenous artists. Overall the communal areas need upgrading to reflect the price they charge.

2026-03-08 • via Nuitee
E
Eveline • family_with_children • at
8
2026-03-07 • via Nuitee
P
Peter • couple • au
10
Awesome spot
Pros:

Friendly staff , clean , close to town , great pool

Cons:

No everything was great

2026-03-06 • via Nuitee
B
Burke • extended_group • nz
8
2026-03-06 • via Nuitee
A
Alison • couple • nz
7
2026-03-05 • via Nuitee
M
Maitai • solo_traveller • nz
10
Gizzy Fave Stay
Pros:

Always a pleasure 🙏
Beautiful calm river view 💙
Customer service 🤌

Cons:

That we had to leave 😆

2026-03-04 • via Nuitee
A
Andrew • extended_group • nz
3
Pros:

Bed was really comfy. The amenities like spa bath shower, toilet, decent fridge, microwave little dishwasher and cutlery plates and cook stop oven was all good.

Cons:

TV was tiny for the rate you are paying. River view of a port with a big ship getting loaded all night aint worth the extra money we paid to get it, would of been $100 cheaper to look at the warehouse carpark.... also they didnt give us any spare toilet paper rolls and middle of the night was when that was realised. The reception welcome was ok but not very informative. Like usual things are to let you know where the wifi code can be found not assumed its at the front door on the wall where you walk right past it because you usually look inside the room on first entrance not at the wall. First time ever I've seen it there and I've stayed in hundreds of places. We were directed up the staircase to our room instead of give options to use the lifts around the corner. Not a major but if you have new guests with heavy luggage to take up the options given should of been the stairs are there to your rooms or the lifts around here so the guest feels they can use both options... i also had to ask how do i get to my room as well so not sure if that was gonna be told to me. Main point is dont assume in guest service. Overall for $360 for one night in room 215. I wont be coming back. I found i can spend $180 down the road for a much better view of the river and closer to town walking distance.

2026-03-01 • via Nuitee
G
Grant • couple • nz
8
Struck beautiful weather, cycled and walked far, enjoyed beach and port busy-ness, and Gizzy hospitality!
Pros:

Location

2026-02-28 • via Nuitee
A
Astrell Whetu Marama • family_with_children • nz
10
2026-02-23 • via Nuitee
T
Taylor • family_with_children • nz
6
Cons:

The bed was to soft, and there was only two towels.

2026-02-23 • via Nuitee
P
Poels • couple • nl
3
Waardeloos!
Pros:

ontvangst was netjes

Cons:

verouderde kamer die niet schoon was (spinnenrag) en balkon was ronduit vies. zwembadwater was ijskoud, totaal geen faciliteiten. waarom heet dit Hotel? geen ontbijt, geen bar, geen mogelijkheid om nog iets te drinken te bestellen. Absoluut geen aanrader!
badkamer naast de douchewand was erg vies.

2026-02-12 • via Nuitee
D
David • couple • gb
10
Super location, very comfortable and excellent staff
Pros:

Super clean, comfortable and very spacious, plus a great location.

2026-02-10 • via Nuitee
P
Patricia • couple • au
10
2026-02-10 • via Nuitee
D
Donna • couple • au
10
Very good location, clean and friendly staff
Pros:

Great location and friendly staff

Cons:

No bar or restaurant onsite

2026-02-09 • via Nuitee
F
Fran • extended_group • nz
8
Great location.
Pros:

Close to beach and had a pool.

2026-02-08 • via Nuitee
E
Ewington • family_with_children • nz
7
Port side
Pros:

The staff were very helpful, I had a situation come up and contacted the hotel before our arrival, I spoke with Amanda, told her the issue,she was very helpful during my moment of panic, thanks for that! It truly helped a lot.
I enjoyed the bed, it was so comfy, the room seemed a lil smaller then it looked online but it was fine for what we needed it for and I will be choosing to stay next time we are In gissy, lovely staff, beautiful hotel, clean and......the coffee machine in the lobby was a highlight, not having to go find a coffee shop actually perfect for guests! Great idea so keep it going!
Rooms had everything we needed to cook and even had a dishwasher, microwave, and oven too !!! I like that there was no mini bar in the room. But I saw they had a few items in the lobby available to purchase which is a much better idea. The pool was lovely and great for adults, good signage to watch ur kids cos it's 1.6m deep, they offer sunscreen and some swimming floats, and towels are available from reception, with comfortable sun loungers available to relax on poolside .

Cons:

Tbh, it was only a few small things, I like those lil welcome books places used to have, the ones that tell you about the hotel, what's available such as laundry room, spas, saunas gym etc, ya know where to find things.
I don't even know if they had laundry facilities, although these things may have been online,but.... it's nice not to have to look things up on the net all the time.
It's actually the first thing I look for when I go into a room is those "welcome booklets.

Apart from that, there was a slight smell coming from the shower, but I was told by locals it's the water.....so I'm guessing it's a local issue not a hotel issue,

we could hear the machines across at the port loading boats, but that was ok, would have felt a lil more comfortable if the rooms had a lil more sound proofing for the hallway as u could literally hear anyone who was walking in and out., overall amazing hotel would recommend, however will definitely be upgrading next time we stay

2026-02-08 • via Nuitee
E
ebenezer • couple • nz
6
Pros:

Location was good

Cons:

Very tight room for what you pay, bed was firmish.....not a good sleep

2026-01-31 • via Nuitee
A
Allan • couple • gb
8
2026-01-26 • via Nuitee
L
Lance • couple • nz
7
2026-01-25 • via Nuitee
C
Charlotte • family_with_children • au
6
Dated hotel in good location
Pros:

Free coffee in the foyer

Cons:

They advertised a gym but there were 3 cardio machines in a very tiny room and 2 of those machines were out of order

2026-01-25 • via Nuitee