Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean and tidy
Friendly and helpful staff
Cons:
Air conditioning issues
Limited amenities

Categories

Cleanliness
8.14
Rooms were comfortable and the standard of hygiene is outstanding, but some reviews indicated minor issues with amenities like the shower.
Service
9.11
Staff were amazing and provided exceptional service, being genuine and friendly throughout the stay.
Location
9.15
Close proximity to town and great access to the beach and port, providing guests with excellent convenience.
Room Quality
8.6
Rooms were clean and comfortable, although some mentioned issues with the air conditioning and shower.
Amenities
7.63
Basic fitness center noted as a downside; some wished for more amenities such as an in-house cafe or bar.
Value for Money
8.59
Great value for money based on room quality and location despite some minor complaints.
Food and Beverage
8.14
No specific food and beverage reviews indicated; standard quality for this hotel tier.
Overall Experience
8.61
Overall stay was very enjoyable with many positive aspects highlighted and minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:57

Property Description

Waterfront Luxury Accommodation
Experience luxury at its finest at Portside Hotel - Heritage Boutique Collection, where every room offers a private balcony overlooking the picturesque harbour or vibrant Gisborne city.

Top-notch Amenities
Indulge in our complimentary Wi-Fi, take a refreshing dip in the lap pool, or keep up with your fitness routine at the on-site fitness centre.

Home Away from Home
Our studios and apartments are equipped with everything you need, from a fully stocked kitchen to entertainment options like a flat-screen TV and a stereo system. Unwind in the modern bathroom stocked with complimentary toiletries.

Book now to secure your stay at Portside Hotel and make unforgettable memories in Gisborne.

Important information:

Please note that there is a surcharge when you pay with a credit card.

Construction is underway at a neighboring building and there may be noise and dust disturbance from the construction work.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1003 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 7.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
G
Gianetta • couple • nz
7
2026-04-30 • via Nuitee
L
Lee • couple • nz
8
2026-04-27 • via Nuitee
M
Minnie • solo_traveller • nz
9
Great stay
Cons:

Although the view is stunning it’s quite noise from the port sounds

2026-04-09 • via Nuitee
L
Luke • couple • us
7
2026-04-08 • via Nuitee
K
Kara • solo_traveller • au
10
A very lovely and comfortable stay. The apartment was clean and well equipped
Pros:

Very clean, easy check in, comfortable bed with lovely fully equipped kitchen.

Cons:

Nothing

2026-04-06 • via Nuitee
S
Sidharth • couple • nz
10
2026-04-05 • via Nuitee
V
Vikram • family_with_children • nz
10
Excellent
2026-04-05 • via Nuitee
P
Peter • couple • nz
10
2026-04-04 • via Nuitee
Y
Yvonne • extended_group • nz
8
Nice hotel from outside and lobby, rooms are dated
Pros:

Spacious living room

Cons:

The master bedroom was too small for a queen bed. Wardrobe doors could hardly open. It didn’t have space for 2 bedside tables. The double bedroom was a disaster. Two beds, wardrobe doors could not open at all, no space for any bedside tables, beds could not put together. The shower could do with a good clean. The shower door had a lot of build up dirt. When I tried to clean it with the corner of a towel it came off easily.
The floor tiles were broken and a tripping hazard and hurting your toes.

2026-04-03 • via Nuitee
L
Leo • family_with_children • nz
9
2026-04-01 • via Nuitee
L
Leigh • extended_group • au
8
Thoroughly enjoyed our stay
Pros:

We had a view of the harbour which offered interest watching ships load along with other river users. Staff were friendly and helpful and access to free coffee in the foyer was much appreciated. Good accessible car parking. Would recommend to family.

Cons:

Nil

2026-03-29 • via Nuitee
U
Ulrike • couple • nz
10
2026-03-28 • via Nuitee
T
Tania • couple • nz
6
Pros:

Location,

Cons:

Beds to sift & the wheels made the bed move around to much.

2026-03-24 • via Nuitee
R
Ron • family_with_children • nz
8
Comfortable and met expectations other than location of room assigned
Pros:

Bed(s) excellent
Lounge / kitchen layout excellent
Shower / bathroom very good

Cons:

Bedrooms a little cramped
Given booking was made some time before travel very disappointed that room assigned was not overlooking harbour
(room assigned was 306)

2026-03-23 • via Nuitee
C
Collins • family_with_children • nz
9
Pros:

Room was nice and modern

2026-03-22 • via Nuitee
B
Barun • solo_traveller • nz
8
2026-03-21 • via Nuitee
K
Kleber • couple • es
10
2026-03-19 • via Nuitee
D
Daniella • family_with_children • nz
9
2026-03-15 • via Nuitee
L
Lois • family_with_children • au
8
The receptionist was very apologetic when I took the container of Butter Chicken to her. She said she would alert the Ma
Pros:

The location was great. The receptionist was welcoming and very helpful

Cons:

The 2 bedroom suite was very smelly and had a lingering odour. We could see greasy palm and finger tip marks on the cupboards above the cooker. Later that evening we needed to use the microwave and discovered a takeaway container with Butter Chicken had been in there so long it had started to grow mould which explained why the place did not smell very nice. There were only 2 sachets of sugar left for guests to use. The seat top for the small chair under the desk needs repairing as it came away from the frame. One of the two lounge suites in the lounge and dining areas is very worn out and needs replacing. The fabric was pilling and did not look nice. The colour scheme in the entrance hallway needs upgrading to a better colour, too dark. The carpet is stained and should be replaced. It would be fantastic if there was more local artwork displayed on the walls that reflect local indigenous artists. Overall the communal areas need upgrading to reflect the price they charge.

2026-03-08 • via Nuitee
E
Eveline • family_with_children • at
8
2026-03-07 • via Nuitee