Comfort Inn & Suites Franklin East

Hotels
•
Comfort
7.7 (131 reviews)
105 Trotter Lane , Franklin , US
+1 270-586-3832

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Courteous and friendly staff
Hot/Good complimentary breakfast
Easy access / close to interstate / close to event
Amenities like tub with jets and workout area
Comfortable beds reported by several guests
Cons:
Odors: urine, musty/mildew and lingering smoke reported
AC units dirty / damp black mold reported
Some beds extremely hard
Slow and noisy elevator
Inconsistent breakfast quality (some reported horrible)
Building in need of renovation / some room maintenance issues (deadbolt, dim mirror, water in tub)
Occasional disturbances (fire alarm, intoxicated people in elevator)

Categories

Cleanliness
6.5
Mixed reports: several guests reported strong odors (urine, musty/mildew, smoke) and mold on AC units, and at least one party refused to stay because of musty rooms; however multiple other guests praised very clean rooms and crisp white sheets.
Service
8.3
Generally positive: front-desk staff described as courteous, professional and helpful; several mentions of friendly staff and good service handling guest concerns.
Location
8.5
Convenient location: repeatedly noted as easy to access, close to the interstate and close to local events.
Room Quality
7
Mixed room quality: some guests found beds comfortable, others found beds extremely hard; issues reported include lingering smells, dim bathroom lighting, a non-engaging deadbolt, and AC units needing cleaning.
Amenities
8
Mostly positive: guests appreciated amenities like a nice tub with jets, a good workout area and available hot breakfast, but some noted problems with a slow/noisy elevator and cleanliness of AC units.
Value for Money
7.7
Standard quality for this hotel tier
Food and Beverage
8
Mixed but leaning positive: several guests praised the hot/very good/exceptional complimentary breakfast, though a few described the breakfast as horrible or below expectations.
Overall Experience
7.6
Overall mixed experiences: many guests described restful, pleasant stays and would return, while a minority encountered serious cleanliness/odor issues or disturbances that led to room changes or not staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location and Modern Amenities
Experience comfort and convenience at Comfort Inn & Suites Franklin East. Located near key attractions, our 3-star hotel offers free WiFi, a shared lounge, and a 24-hour front desk. Stay entertained with nearby golf courses and universities.

Spacious Rooms with Essential Amenities
Relax in our well-appointed rooms, each equipped with a cozy seating area, desk, and TV. Enjoy a peaceful stay with all the essential amenities at your fingertips.

Delicious Breakfast and Nearby Attractions
Start your day with a satisfying buffet or American breakfast. Explore attractions like The Golf Course at Riverview and Aviation Heritage Park located just a short drive away. Book your stay with us for a memorable experience.

Important information:

Please note the pool is closed until further notice and breakfast does not include hot items at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

7.7
Based on 131 reviews
Cleanliness: 6.5
Service: 8.3
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.7
Food and Beverage: 8
Overall Experience: 7.6
B
Barbara • couple • us
4
Will never stay at a Comfort Inn again.
Pros:

It was close to restaurants and shopping

Cons:

We were there for two days and nights. We left early the first day to go shopping and returned late that evening. Our rooms had not been touched! Beds were not made. Bathroom not cleaned and no new linen.

2026-11-02 • via Nuitee
L
Lara • solo_traveller • us
2
2026-10-28 • via Nuitee
T
Todd • couple • us
7
For a night to get off the road it was okay.
Cons:

There was an odor of possibly animal urine in the room.

2026-10-20 • via Nuitee
R
Robert • couple • us
10
Excellent and convenient
Pros:

Clean and quiet

Cons:

I guess to nitpick the breakfast was not as good as some

2026-10-16 • via Nuitee
B
Bohanan • solo_traveller • us
5
2026-10-07 • via Nuitee
A
Alexey • solo_traveller • us
7
2026-09-18 • via Nuitee
C
Carol Ann • couple • us
9
Cons:

The fire alarm kept going off at all hours.

2026-09-17 • via Nuitee
K
Kimberly • couple • us
10
2026-09-06 • via Nuitee
J
jill • solo_traveller • us
3
Not the place if you have respiratory issues.
Pros:

The breakfast was ok and it was close to the interstate.

Cons:

We immediately changed room because of the mildew smell. The second room was slightly better but also had a lingering smoke smell. The lighted bathroom mirror only dimly lighted and the deadbolt on the door would not engage. The AC units all need to be cleaned, there was damp black mold on the the units in both rooms.

2026-08-26 • via Nuitee
C
Carol • solo_traveller • us
10
2026-08-05 • via Nuitee
S
Suzanne • couple • us
8
Cons:

Beds are extremely hard

2026-07-25 • via Nuitee
G
Goller • couple • us
8
Pros:

It was easy to get to.

2026-07-20 • via Nuitee
P
Patricia • couple • us
10
Great stay.
Pros:

Clean, comfortable beds and pillows, hot breakfast was good and the staff was courteous.

2026-07-20 • via Nuitee
S
Shafer • solo_traveller • us
10
Clean rooms and great service
Pros:

Very clean crisp white sheets, comfortable bed, really nice tub with jets, great workout area.

Cons:

There wasn't anything I didn't like, this was one of the best stays I've ever had.

2026-07-06 • via Nuitee
E
Erma • solo_traveller • us
8
2026-07-02 • via Nuitee
G
Glenn • solo_traveller • us
10
2026-06-28 • via Nuitee
C
Calderón • solo_traveller • us
10
Pros:

Everyone was nice and it was close to our event

Cons:

The elevator was slow and noisy

2026-06-24 • via Nuitee
J
Jamie • solo_traveller • us
8
2026-06-22 • via Nuitee
M
Matt • family_with_children • us
5
It was a place to get a couple hours of sleep after a very long drive
Cons:

Breakfast was horrible

2026-06-22 • via Nuitee
P
Patrick • solo_traveller • us
6
2026-06-21 • via Nuitee