Comfort Inn & Suites Franklin East

Hotels
•
Comfort
7.6 (271 reviews)
105 Trotter Lane , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Helpful staff
Cons:
Noise issues
Cleanliness problems

Categories

Cleanliness
6.34
Several reviews mentioned issues with cleanliness, including dirty sheets and a generally unclean room.
Service
8.31
Most reviews noted the staff as friendly and willing to help, although some had negative experiences with a few staff members.
Location
8.85
Standard quality for this hotel tier; specific sentiments about location were not mentioned.
Room Quality
7.3
Overall room comfort was acknowledged, but loud noises from the elevator and other disturbances affected the experience.
Amenities
6.83
The advertised hot tub was not available, which led to disappointment among guests.
Value for Money
7.29
Guests felt some aspects did not justify the price, particularly regarding advertised amenities.
Food and Beverage
7.84
Breakfast options received mixed reviews; some enjoyed it while others felt it was average.
Overall Experience
8.01
Despite various issues, some guests mentioned enjoying aspects of their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:32

Property Description

Convenient Location and Modern Amenities
Experience comfort and convenience at Comfort Inn & Suites Franklin East. Located near key attractions, our 3-star hotel offers free WiFi, a shared lounge, and a 24-hour front desk. Stay entertained with nearby golf courses and universities.

Spacious Rooms with Essential Amenities
Relax in our well-appointed rooms, each equipped with a cozy seating area, desk, and TV. Enjoy a peaceful stay with all the essential amenities at your fingertips.

Delicious Breakfast and Nearby Attractions
Start your day with a satisfying buffet or American breakfast. Explore attractions like The Golf Course at Riverview and Aviation Heritage Park located just a short drive away. Book your stay with us for a memorable experience.

Important information:

Please note the pool is closed until further notice and breakfast does not include hot items at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 271 reviews
Cleanliness: 6.34
Service: 8.31
Location: 8.85
Room Quality: 7.3
Amenities: 6.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.01
S
Shafer • solo_traveller • us
10
Clean rooms and great service
Pros:

Very clean crisp white sheets, comfortable bed, really nice tub with jets, great workout area.

Cons:

There wasn't anything I didn't like, this was one of the best stays I've ever had.

2026-07-06 • via Nuitee
E
Erma • solo_traveller • us
8
2026-07-02 • via Nuitee
G
Glenn • solo_traveller • us
10
2026-06-28 • via Nuitee
C
Calderón • solo_traveller • us
10
Pros:

Everyone was nice and it was close to our event

Cons:

The elevator was slow and noisy

2026-06-24 • via Nuitee
M
Matt • family_with_children • us
5
It was a place to get a couple hours of sleep after a very long drive
Cons:

Breakfast was horrible

2026-06-22 • via Nuitee
J
Jamie • solo_traveller • us
8
2026-06-22 • via Nuitee
P
Patrick • solo_traveller • us
6
2026-06-21 • via Nuitee
B
Brenda • family_with_children • us
1
Did not stay at this location.
Pros:

We had a reservation to stay at this location and touring two rooms, we opted not to stay. Both rooms had a musty smell. I will add the young lady that greeted us at check-in was absolutely amazing. Listened to our concerns and was very professional.

Cons:

Building needs to be renovated big time. We stayed in a Comfort Inn at Panama City Beach, Fl and had a wonderful experience. Best complimentary breakfast hands down.

2026-06-19 • via Nuitee
D
dean • family_with_children • us
4
Cons:

Drunk ppl passed out in elevator and water ran in tub all night and made everything wet and steaming

2026-06-17 • via Nuitee
M
Mary • couple • us
10
2026-06-16 • via Nuitee
L
Lisa • couple • us
10
2026-06-04 • via Nuitee
C
Crystal • solo_traveller • us
10
Pros:

Very clean rooms

Cons:

Na

2026-05-31 • via Nuitee
M
Marcia • couple • us
10
We would stay here again
Pros:

Every was neat and clean Staff was very friendly. The room was great beds were comfortable

2026-05-31 • via Nuitee
A
Agripino • extended_group • us
6
It was an ok experience.
Pros:

Nice and clean, very decent breakfast.

Cons:

The elevator was making a lot of noise during the whole night which we couldn’t sleep. Made it very uncomfortable. Brought it up to the receptionist attention and she said that someone else had mentioned it before. Need a tech asap.

2026-05-28 • via Nuitee
H
Heidi • couple • us
7
2026-05-25 • via Nuitee
L
Lugo • solo_traveller • us
10
Pros:

Everything.

2026-05-22 • via Nuitee
T
trudi • couple • us
8
2026-05-18 • via Nuitee
L
Lisa • couple • us
10
It was a restful and pleasant stay.
Pros:

Very clean and brkfst was great

2026-05-17 • via Nuitee
B
Barron • couple • us
1
2026-05-15 • via Nuitee
P
Patricia • couple • us
8
Easy access and nice hotel
Pros:

Breakfast was very good and staff was amazing. Room was clean but bed was not comfortable.

2026-05-10 • via Nuitee