Wish Serrano Resort

Hotels
•
Wish
8.8 (2285 reviews)
Av. das Hortências, 1480 , Gramado , br

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great food
Cons:
Issues with cleanliness
Problems with room maintenance

Categories

Cleanliness
8.69
Some guests noted issues with cleanliness, particularly in relation to maintenance.
Service
9.16
Many guests praised the service, highlighting the professionalism and helpfulness of staff.
Location
9.2
The hotel location was consistently described as excellent, very convenient for accessing local attractions.
Room Quality
8.65
While some rooms needed renovation, many still found them to be comfortable and well-maintained.
Amenities
8.18
Amenities received mixed feedback, with noted issues in the spa services and heating in the pool.
Value for Money
8.64
Generally seen as good value, but some prices for services were viewed as high.
Food and Beverage
9.19
The quality of food and breakfast was highly rated, with many praising the offerings.
Overall Experience
8.66
Overall experiences were mostly positive, though some guests mentioned specific issues affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:46

Property Description

Luxurious Accommodation

Located in the heart of Gramado, Wish Serrano offers a lavish stay with top-notch amenities. The rooms are elegantly furnished and equipped with modern conveniences such as flat-screen TVs and air conditioning. Guests can also enjoy the on-site spa and wellness center for ultimate relaxation.

Recreational Activities

From outdoor swimming pools to billiards and tennis, Wish Serrano provides a plethora of recreational activities for guests of all ages. The children's playground and options for biking and hiking ensure there is never a dull moment during your stay.

Convenient Services

With a 24-hour front desk, room service, and currency exchange, Wish Serrano goes above and beyond to cater to your needs. Additionally, the hotel offers a buffet breakfast, business center, and car rental services for a hassle-free and enjoyable experience.

Experience luxury and comfort at Wish Serrano - book your stay now for an unforgettable getaway!

Important information:

Please note that only one dog is allowed per apartment. The property can only accept dogs weighing less than 10 kg and measuring up to 16 in from paws to shoulders, at a cost of BRL135.00 per night. In addition, a vaccination card must be presented upon arrival.

Please note that early check-in or late check-out is available at this property and is subject to availability.

Guests arriving outside check-in hours are advised to contact the property before their stay to arrange their check-in. We emphasize that the contracted daily rate covers 24 hours, with check-in from 2:00 PM and check-out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Location

Guest Reviews

8.8
Based on 2285 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
C
Cristiano • family_with_children • us
9
Pros:

The location

Cons:

Checkin took a while. Outdoors pool was dirty

2026-08-14 • via Nuitee
J
Josiane • couple • br
8
2026-08-12 • via Nuitee
M
Maria Da Gloria • solo_traveller • br
7
Pros:

Excelente localizaçao

Cons:

Atendimento não muito cortês

2026-08-12 • via Nuitee
J
José Cid Sousa • family_with_children • br
9
Boa mas alimente-se fora
Pros:

Da atenção dos funcionários e da localização.

Cons:

Altos preços da alimentação e bebida e da lavanderia que perdeu um agasalho da minha filha.

2026-08-12 • via Nuitee
M
Mariana • solo_traveller • br
9
Pros:

Localização

Cons:

Conforto do quarto

2026-08-11 • via Nuitee
P
Paulo • family_with_children • br
7
Bom custo benefício
Pros:

Café da manhã e localização

Cons:

Barulho excessivo no apartamento superior. Distância da sede.

2026-08-11 • via Nuitee
L
Leticia • solo_traveller • br
10
Pros:

O Hotel é uma.delicia, tem programação para todos os gostos e idades. Tem uma.area externa verde linda. Quartos super confortáveis e o atendimentos dos funcionários é maravilhoso. Voltaremos com certeza!

Cons:

Não houve nada que desagradou!

2026-08-11 • via Nuitee
R
Raiane Carla • family_with_children • br
3
Decepção! Esperava bem
Pros:

A localização é excelente.

Cons:

Lençóis das camas estavam sujos. Funcionária da recepção não era receptiva nem educada.

2026-08-10 • via Nuitee
M
Monica • family_with_children • br
5
Já foi melhor
Pros:

Cama

Cons:

As luzes do banheiro tinha uma queimada deixando o ambiente escuro

2026-08-10 • via Nuitee
N
Norberto • solo_traveller • br
10
2026-08-09 • via Nuitee
F
Filipe • couple • br
10
Continuarei voltando a me hospedar sempre
Pros:

Sempre é excelente estar no Wish Serrano, sempre que vou a Gramado me hospedo nele.

Cons:

Nada a reclamar

2026-08-08 • via Nuitee
J
Jailson • solo_traveller • br
9
Pros:

Localização.

2026-08-07 • via Nuitee
L
Lisiane • couple • br
8
Custo benefício muito bom
Pros:

Mobiliário lindo

Cons:

Tv pequena

2026-08-06 • via Nuitee
T
Tiago • family_with_children • br
10
Ótima localização e funcionários gentis
Pros:

Ótima localização , funcionários queridos e prestativos . Café da manhã muito bom .

2026-08-06 • via Nuitee
P
Paula • solo_traveller • br
8
2026-08-06 • via Nuitee
F
Felipe • family_with_children • br
9
2026-08-04 • via Nuitee
M
Marlon • solo_traveller • br
10
2026-08-04 • via Nuitee
E
EDNA • couple • br
10
2026-08-04 • via Nuitee
F
Fernanda • extended_group • br
9
2026-08-04 • via Nuitee
D
Daiane • family_with_children • br
10
Café da manhã espetacular, conforto e sossego com as crianças
Pros:

Tudo é maravilhoso, mas o ponto de destaque pra mim foi o pessoal do espaço kids. Eles são muito atenciosos e as atividades são didáticas e diversificadas. Os professores são muito animados e demonstram gostar do que fazem. Teve um do que choveu e não saímos do hotel, porém não faltaram atividades pra fazer. Pra quem vai com criança, com certeza é o local ideal. Amamos a estada. O café da manhã é espetacular.

Cons:

Do hotel gostamos de tudo. Porém o restaurante anexo não é muito bom, a comida não vale o custo-benefício, cara e não muito saborosa. Vale mais a pena comer em restaurantes na rua.

2026-08-03 • via Nuitee