Wish Serrano Resort

Hotels
•
Wish
8.8 (137 reviews)
Av das Hortensias, 1480, Gramado, RS, 95.670-138 , Gramado , BR
55-54-32958000

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Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great food
Cons:
Issues with cleanliness
Problems with room maintenance

Categories

Cleanliness
8.69
Some guests noted issues with cleanliness, particularly in relation to maintenance.
Service
9.16
Many guests praised the service, highlighting the professionalism and helpfulness of staff.
Location
9.2
The hotel location was consistently described as excellent, very convenient for accessing local attractions.
Room Quality
8.65
While some rooms needed renovation, many still found them to be comfortable and well-maintained.
Amenities
8.18
Amenities received mixed feedback, with noted issues in the spa services and heating in the pool.
Value for Money
8.64
Generally seen as good value, but some prices for services were viewed as high.
Food and Beverage
9.19
The quality of food and breakfast was highly rated, with many praising the offerings.
Overall Experience
8.66
Overall experiences were mostly positive, though some guests mentioned specific issues affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:46

Property Description

Discover the perfect getaway at Wish Serrano Resort, where comfort meets luxury in the heart of Gramado.

Unwind and Rejuvenate
Indulge in our full-service spa offering a variety of treatments, including massages and facials, and enjoy our outdoor and indoor pools along with a relaxing hot tub.

Dining Delights
Savory moments await at our four restaurants, including Maggiore Lounge e Bar, complemented by 24-hour room service and a delicious complimentary buffet breakfast served daily.

Modern Accommodations
Stay in one of our 268 beautifully appointed guestrooms featuring minibars and LCD TVs, along with complimentary Wi-Fi to keep you connected during your stay.

Experience a blend of relaxation and excitement. Book your stay at Wish Serrano Resort today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.8
Based on 137 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
M
marcelo • extended_group • ar
10
Me encantó perfecto en el corazón de gramado
Pros:

Todo un lujo

Cons:

Demora en el chek in y el restaurante pero nada significativo

2026-06-12 • via Nuitee
T
Thiago • couple • br
9
2026-06-10 • via Nuitee
F
Fruet • family_with_children • br
10
Experiência maravilhosa.
Pros:

Ótima localização, recepção da equipe impecável! Limpeza do local ótima. Foi uma experiência única e maravilhosa.

2026-06-10 • via Nuitee
A
Ana Beatriz • family_with_children • br
10
Estadia PERFEITA
Pros:

Muito bem localizado, confrotavel, perfeito

Cons:

nada

2026-06-09 • via Nuitee
L
Luiz Fernando • family_with_children • br
8
Hotel bom, lugar maravilhoso e o atendimento espetacular.
Pros:

Café da manhã fantástico, maravilhoso.

Cons:

Isolamento acústico dos quartos são inexistentes

2026-06-08 • via Nuitee
J
Jorge • couple • br
8
Agradável
Pros:

Tamanho e higiene
Localização

Cons:

O elevador do meu andar estava com problemas,
Os preços praticados são elevados.

2026-06-08 • via Nuitee
A
Audrey • solo_traveller • br
9
2026-06-07 • via Nuitee
T
Tereza Alves • solo_traveller • br
9
Pros:

Localização, higiene, beleza das instalações, café.

Cons:

Ar condicionado só tem frio.
Calefação só liga abaixo de 14 graus.

2026-06-07 • via Nuitee
F
Fernando • solo_traveller • br
10
2026-06-07 • via Nuitee
P
Paulo Ricardo • solo_traveller • br
10
Pros:

tudo

Cons:

tudo perfeito

2026-06-06 • via Nuitee
G
Gaspar • extended_group • br
9
2026-06-05 • via Nuitee
S
Simy • solo_traveller • uy
8
Pros:

Los jardines

2026-06-04 • via Nuitee
M
Marcus • family_with_children • br
10
Experiência que vale a pena! Desejo retornar em breve
Pros:

Locação e instalações.

Cons:

Uma sugestão: disponibilizar café e chás à tarde, sobretudo nos dias frios.

2026-06-03 • via Nuitee
T
Trevisol • solo_traveller • br
10
Maravilhoso.
Pros:

Tudo estava maravilhoso.

Cons:

Gastamos de tudo.

2026-06-03 • via Nuitee
M
Maicon • family_with_children • br
10
2026-05-30 • via Nuitee
J
Janaina • family_with_children • br
10
Minha estadia foi maravilhosa. Super recomendo.
Pros:

Cordialidade, conforto e limpeza. Café da manhã sensacional.

Cons:

O jantar é bom, mas comparando com o café da manhã poderia melhorar.

2026-05-29 • via Nuitee
L
Liege • family_with_children • br
10
2026-05-29 • via Nuitee
F
Fernanda • couple • br
9
Melhor custo benefício em Gramado
Pros:

O diferencial desse hotel é a localização. Dá pra ir pro centro a pé. Sem contar o hotel que é super confortável, a cama ótima, o chuveiro excelente, o café da manhá uma delicia. Super recomendo para uma estadia tranquila e gostosa em Gramado. A única coisa que eu não sabia e que me surpreendi é que o estacionamento é pago à parte.

Cons:

O estacionamento é pago à parte mas tem manobrista.

2026-05-29 • via Nuitee
M
Matheus • couple • br
9
2026-05-28 • via Nuitee
L
Laila • solo_traveller • br
7
Pros:

Tudo muito confortável! O hotel lindo e limpo, calmo, com bastante opções para fazer e lugares para tirar boas fotos de recordação. Bastante facilidade para andar pela cidade, tudo perto.

Cons:

Cheguei após o horário que o quarto deveria estar pronto. A entrada era 14h, cheguei 17h e pouco e ainda tive que esperar. Também houve demora para a chegada de bagagens, eu tendo que ir buscar, porque falaram que levariam e não aconteceu.

2026-05-27 • via Nuitee