Laguna Hotel

Hotels
6.6 (2862 reviews)
6 Suffolk Road South , Bournemouth , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Heating
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Uncomfortable rooms

Categories

Cleanliness
4.73
Several reviews mentioned dirtiness and poor hygiene.
Service
8.21
Staff were frequently mentioned as friendly and helpful.
Location
8.25
Repeatedly noted as a strong point in several reviews.
Room Quality
5.2
Rooms need updates and cited as uncomfortable in some reviews.
Amenities
6.73
Pool and facilities mentioned positively although some issues noted.
Value for Money
6.69
Good value for the price is noted despite the issues.
Food and Beverage
5.74
Noted as average, with issues with breakfast in some instances.
Overall Experience
7.21
General positive sentiment despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:11

Property Description

Charming Family-Run Hotel with Sun Terrace
The Laguna Hotel, nestled in its own spacious grounds near Bournemouth centre, offers a warm welcome to guests seeking comfort and convenience.

Individually Decorated Rooms with Modern Amenities
Each room at Laguna Hotel is uniquely designed and equipped with a TV, tea/coffee facilities, and a private bathroom for a cozy stay.

Relaxing Indoor Pool and Games Room
Guests can unwind in the indoor swimming pool and spa bath, enjoy the sun terrace overlooking the gardens, or have fun in the games room with table tennis and pool table.

Ready to experience a delightful stay at Laguna Hotel? Book now for a memorable getaway!

Important information:

Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.
Nonresidents are strictly not allowed in the rooms.

Please note that parking is free of charge and is on a first come first served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Location

Guest Reviews

6.6
Based on 2862 reviews
Cleanliness: 4.73
Service: 8.21
Location: 8.25
Room Quality: 5.2
Amenities: 6.73
Value for Money: 6.69
Food and Beverage: 5.74
Overall Experience: 7.21
K
Kritzinger solo_traveller gb
1
2026-08-08 via Nuitee
A
Atif solo_traveller gb
10
Pros:

Free parking and helpful staff and friendly

Cons:

Had to ask at breakfast to take our order when someone came after us and was asked before us what drinks he wanted.

2026-08-08 via Nuitee
S
Sonny family_with_children gb
8
2026-08-08 via Nuitee
J
Jeffrey solo_traveller gb
4
2026-08-08 via Nuitee
F
Frederico solo_traveller gb
8
Pros:

All employees were top

Cons:

Cleaning was a bit off specially under the beds we found nails and stuffs from other clients

2026-08-08 via Nuitee
N
Natalia solo_traveller gb
6
2026-08-07 via Nuitee
I
Iain solo_traveller gb
1
Appauling
Pros:

Outdated and absolutely stank. The smell of the drains was terrible

Cons:

Crawling with bedbugs. Shower had zero pressure , beds are extremely uncomfortable. Found someone else’s clothes stuffed into the cupboard. Looked okay on booking but definitely not returning

2026-08-07 via Nuitee
L
L3igh87 solo_traveller gb
5
2026-08-07 via Nuitee
S
Silviu solo_traveller gb
7
2026-08-07 via Nuitee
D
Darren family_with_children gb
5
For a short break of two nights for a family of four it was adequate and sufficient for our needs.
Pros:

Room. The room was pleasantly big for a family of four and it was clean and tidy.
My daughter liked the swimming pool.
The location was good in terms of accessing the town and beach.
The staff were very pleasant and helpful

Cons:

Breakfast: The breakfast was tasty. Although a bit confusing in terms of items to pick. Our Fifteen year old eats like an adult and felt the breakfast was inadequate for his size and the portion he received.
Bed. We used one double bed and two single beds. The beddings were clean although the mattresses and pillows were very hard.
The games room should have a better maintained pool table and accessories.
The decoration of the rooms needs to be updated with maybe a mini fridge and microwave installed.

2026-08-06 via Nuitee
R
Rhiannon solo_traveller gb
10
Pros:

The beds were so comfortable and once we got used to where we had to go it was so easy to find the staff were amazing so welcoming towards me and my daughter who can be shy with some people

Cons:

There were no forms of air conditioning and the rooms got so hot

2026-08-06 via Nuitee
R
Roy family_with_children gb
6
2026-08-06 via Nuitee
P
Patrycja solo_traveller gb
5
2026-08-05 via Nuitee
K
Kevin extended_group gb
6
Friendly staff, room a bit tired and needs a bit of an upgrade, good if on a budget
Pros:

The staff were very friendly and location really good. Pool was nice and bar was reasonably priced. Beds also vey comfy. Plenty of car parking space and free parking. accepted if you are on a budget. Would come back but I would check if can stay in a refurbed room.

Cons:

Room was very dated and tired and really needs a refurb, A shower would have been good in the bathroom. and just needs a bit of TLC. The room was very hot but luckily took own fan. I do feel it needs to upgrade the doors to a swipe key. Bar doesn't open till 6 , thinks it could have been good to open earlier.

2026-08-05 via Nuitee
R
Richard solo_traveller gb
1
Pros:

Good location and free parking

Cons:

Stayed for 3 nights with my 12yr old daughter and couldn't wait to leave. Hotel hasn't been updated since the 80's! We stayed in the main block and our room had single pane windows, net curtain, paisley carpet. And the bathroom had no form of shower at all. The room was boiling as no air con so had to open windows which resulted in alot of noise. We stayed in room 2 and could hear everything around us and sounded like the people above were coming through the ceiling! On the last night an argument over noise broke out amongst 2 other rooms which left my daughter scared. I only wish I read the reviews before booking!

2026-08-05 via Nuitee
S
Stephen solo_traveller gb
8
2026-08-05 via Nuitee
A
Andriese family_with_children gb
5
Pros:

It was quiet and good for money!

Cons:

Facilities,no shower gels,for hair dryer have to ask from reception, for ironing you had to pay for an iron !

2026-08-04 via Nuitee
I
Ian family_with_children gb
8
2026-08-04 via Nuitee
V
Vivi extended_group gb
1
Pros:

Nothing

2026-08-03 via Nuitee
Z
Zena couple gb
1
The only great thing was the weather and the seaside
Pros:

The location

Cons:

The sheets was stained wasn’t white they was grey/yellow the bed was great the room was very dated and the shower was shocking . I booked this room thinking ans looking at the photos and when we arrived we was in a totally different room like a block off the hotel disappointing.

2026-08-03 via Nuitee