Laguna Hotel

Hotels
6.6 (2608 reviews)
6 Suffolk Road South , Bournemouth , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Uncomfortable rooms

Categories

Cleanliness
4.73
Several reviews mentioned dirtiness and poor hygiene.
Service
8.21
Staff were frequently mentioned as friendly and helpful.
Location
8.25
Repeatedly noted as a strong point in several reviews.
Room Quality
5.2
Rooms need updates and cited as uncomfortable in some reviews.
Amenities
6.73
Pool and facilities mentioned positively although some issues noted.
Value for Money
6.69
Good value for the price is noted despite the issues.
Food and Beverage
5.74
Noted as average, with issues with breakfast in some instances.
Overall Experience
7.21
General positive sentiment despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:11

Property Description

Charming Family-Run Hotel with Sun Terrace
The Laguna Hotel, nestled in its own spacious grounds near Bournemouth centre, offers a warm welcome to guests seeking comfort and convenience.

Individually Decorated Rooms with Modern Amenities
Each room at Laguna Hotel is uniquely designed and equipped with a TV, tea/coffee facilities, and a private bathroom for a cozy stay.

Relaxing Indoor Pool and Games Room
Guests can unwind in the indoor swimming pool and spa bath, enjoy the sun terrace overlooking the gardens, or have fun in the games room with table tennis and pool table.

Ready to experience a delightful stay at Laguna Hotel? Book now for a memorable getaway!

Important information:

Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.
Nonresidents are strictly not allowed in the rooms.

Please note that parking is free of charge and is on a first come first served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.6
Based on 2608 reviews
Cleanliness: 4.73
Service: 8.21
Location: 8.25
Room Quality: 5.2
Amenities: 6.73
Value for Money: 6.69
Food and Beverage: 5.74
Overall Experience: 7.21
C
colin • family_with_children • gb
5
Cheap and old
Pros:

Pool

Cons:

Outdated and every time someone walked through the corridor, it creeped!! Bedding needed updating so does the whole hotel really?

2026-05-16 • via Nuitee
F
Freya • couple • gb
8
Satisfied but could be improved
Pros:

The staff were absolutely lovely and very welcoming. We also enjoyed that there was entertainment, a swimming pool with a jacuzzi, table tennis and a pool table.

Cons:

It was very old-fashioned and wasn’t the cleanest. I had to ask a member of staff to come and clean the toilet before use.

2026-05-15 • via Nuitee
B
Basilio • family_with_children • gb
10
2026-05-14 • via Nuitee
W
White • family_with_children • gb
6
2026-05-11 • via Nuitee
K
Kelly • family_with_children • gb
8
Comfy with a slice of home from home vibes
Pros:

It was very homey and although a bit outdated that didn’t bother us at all. Beds where comfortable and the pool was lovely 😊 so close to the town too with a short walk

Cons:

The only thing I would say is the lady who does the swimming lessons she kept telling the kids in the pool to move into a small section of the pool because they were playing and splashing . The kids were just having fun! I think if you have lessons then block out time slots so it’s closed for others to use as it can ruin people who are staying at the hotel’s experience.

2026-05-10 • via Nuitee
J
Joe • family_with_children • gb
6
2026-05-10 • via Nuitee
K
Kevin • solo_traveller • gb
6
2026-05-09 • via Nuitee
R
Ricky • solo_traveller • gb
5
You pay for what you get i guess.
Pros:

For me and my family we felt the bed to be comfortable with clean sheets. Room is cosy with carpet which was nice. Location was good as it's not far from the city road.

Cons:

We were up on the second floor believe to be the attic so the flooring makes a lot of noise. Flooring also uneven, not sure for how long until it calapses on someone beneath. While we were at the attic, I could not stand and take a shower because of the ceiling. Besides the swimming pool there is another else for the kids. Parking spaces look to be open for all who are not residing at the hotel therefore anyone can come and vandalise and the hotel staff will not know. Security is not the best. I booked the room for 2 nights but decided to leave after 1 night due to the weather and nothing to do in the hotel to keep the kids busy.

2026-05-08 • via Nuitee
S
Sarah Louise • family_with_children • gb
5
OK
Pros:

SWIMMING POOL FACILITY

Cons:

HAIRS IN BED
DIRTY CARPETS
NO RUBBISH COLLECTED FROM ROOMS SATURDAY MORNING OR CLEAN BED LINEN OR TOWELS
NO TOP UP OF TEA AND COFFEE
DIDNT SEE STAFF APART FROM KEY COLLECTION UPON ARRIVAL

2026-05-08 • via Nuitee
A
Araib • solo_traveller • gb
3
Pros:

Swimming pool area was good but there should have been a changing room within that area because we had to go in our rooms in wet clothes

Cons:

Beds weren't comfortable at all. We stayed awake all night

2026-05-07 • via Nuitee
P
Pennie • family_with_children • gb
7
Ok for a one night stay plus pool was clean and usable
Pros:

Clean hotel with friendly staff.
Rooms were big enough for us
Ok for one night stay

Cons:

Quite an old hotel. Shower in one of the rooms needed replacing as didn't stay on holder.
Could for with being updated.

2026-05-07 • via Nuitee
N
NAND • solo_traveller • gb
2
Pros:

Just pool

Cons:

Everything

2026-05-06 • via Nuitee
K
Kevin • solo_traveller • gb
7
2026-05-05 • via Nuitee
P
Peter • family_with_children • gb
9
It was so good
Pros:

The pool and breakfast

Cons:

Staff

2026-05-05 • via Nuitee
P
Patrick • solo_traveller • gb
3
uncomfortable
Pros:

the pool was good

Cons:

the bed was very uncomfortable, the decor was old fashioned. floor boards was creeky and loud. stains on radiator which also noisy pipes.
Didn't get hardly any sleep!!

2026-05-04 • via Nuitee
M
MARK • family_with_children • gb
1
Disappointed
Pros:

Location

Cons:

Dirty bathroom (pubic hairs around the wash basin)
Room smelt musky
Car park full of cars and coaches, hard to park when we arrived late

2026-05-04 • via Nuitee
A
ASIUNIA09 • solo_traveller • pl
3
Pros:

Close to the tier and beach

Cons:

The rooms are dirty. The bathroom didn't have a a working shower head , there wasn't even toilet paper. Everything is old, including the bed (mattress on mattress) in the pool dirty at the bottom and in the jacuzzi cold water and a garden hose stuck in the jacuzzi. We are not happy to stay in this old hotel with old creaking windows... Fortunately, it was only two days. And unfortunately, I don't recommend this hotel to anyone.

2026-05-03 • via Nuitee
J
Jeffrey • solo_traveller • gb
8
Great value, excellent for swimming
Pros:

The grounds were very cosy, the swimming pool opening times were excellent.

Cons:

The beds were uncomfortable, springy mattresses and the bathroom was out dated, needs upgrading.

2026-05-03 • via Nuitee
R
Roberts • family_with_children • gb
6
Wouldn't stay here again
Pros:

Location

Cons:

Beds uncomfortable dated decor and bathroom not very clean. No hot water in the morning.

2026-05-03 • via Nuitee
V
Victoria • extended_group • gb
6
Clean and friendly staff, but attention to detail could be better
Pros:

Close to Bournemouth

Cons:

We booked for 3 people in a family room. And only two towels and two cups & sauces.
The attention to detail needs work

2026-04-30 • via Nuitee