The Portland Hotel

Hotels
7.2 (1072 reviews)
2-4 Langhorne Gardens , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Lessons on bathroom upkeep
Dated rooms
No breakfast

Categories

Cleanliness
6.7
Some comments indicate a need for attention to cleanliness in areas of the hotel.
Service
7.7
Most reviews highlight the staff's friendliness and helpfulness.
Location
8.2
Multiple reviews noted the excellent location near attractions.
Room Quality
6.7
Several reviews mentioned that the rooms were dated or had issues.
Amenities
7.2
Amenities mentioned were adequate but lacked variety.
Value for Money
7.7
Guests generally felt they received good value for their stay.
Food and Beverage
6.2
No breakfast service mentioned and some confusion over drinking water.
Overall Experience
7.2
Overall experiences were mixed but leaned positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:20

Property Description

Seafront Location and Amenities

The Portland Hotel, located opposite the Leas Cliff Hall and by the sea, offers a prime spot for guests to enjoy stunning sea views. The Skuba Bar, complete with a sun terrace, provides a perfect setting to unwind while taking in the picturesque surroundings.

Dining Experience

Guests can indulge in a continental-style breakfast at the hotel's restaurant, offering a wide selection of cereals, cheeses, yogurts, croissants, and fruits. The on-site bar and restaurant provide convenient dining options for guests to savor during their stay.

Check-in Process and Room Details

With a cozy atmosphere, The Portland Hotel offers a unique check-in experience at the bar, ensuring personalized service for guests. Although compact, the hotel ensures comfort with non-smoking rooms and staff assistance for any special requests.

Book your stay at The Portland Hotel for a memorable seaside retreat.

Important information:

A credit card is required as a guarantee. Foreshortened stays will usually be subject to the cancellation fee.

Unless prior arrangement is made, the latest check-in time is 23:00.

As the Portland is a smaller hotel, you need to check-in at the bar, where staff will guide you to your room, taking note of any special requirements.

Please note that children and pets are accepted. There is no elevator at the hotel and all rooms are nonsmoking.

Free parking is available on nearby streets and a secured public underground car park is nearby and charges are applicable.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 4 per day.

Location

Guest Reviews

7.2
Based on 1072 reviews
Cleanliness: 6.7
Service: 7.7
Location: 8.2
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.2
N
Nicholas • extended_group • gb
1
Horrible!!!
Pros:

Nothing!! Manager would not honour the paid for booking of 2 rooms and said we would have to share a room. Completely unacceptable behaviour.

Cons:

See above. Also the dinner menu which was quite short we were told we could only chose items that did not contain meat or fish so we went out to another hotel across the road.

2026-06-26 • via Nuitee
C
Catherine • solo_traveller • fr
7
Pros:

L'emplacement est super pour profiter de la plage et sympa de pouvoir manger un bout sur place

Cons:

Du fait de la canicule, nous avons souffert de la dans la chambre en arrivant :une seule fenêtre pouvait s'ouvrir
Les sanitaires sont vétustes :chasse d'eau et robinets mériteraient une remise en état 3rd

2026-06-26 • via Nuitee
C
Christian • couple • gb
1
2026-06-26 • via Nuitee
V
Vilas • solo_traveller • gb
6
As you would expect
Pros:

Great location, on the promenade, right next to Leas Cliff hall, on a leafy street

Cons:

The usual troubles you'd find with such buildings. No air conditioning which I guess is fine most of the time except peak summer. Shower ran cold once, but otherwise ok. Can get noisy downstairs late into the evening, especially if you leave to leave the window open (no air conditioning, remember)

2026-06-25 • via Nuitee
V
Vanessa • family_with_children • au
8
.
Pros:

very good

Cons:

the room just needed a fridge

2026-06-25 • via Nuitee
M
Michael • couple • gb
5
Nice location, but very disappointing. We felt that we were a bit of an inconvenience.
Pros:

The room was large and comfortable and it had good facilities. There was plenty of cupboards space, though we only stayed for one night.

Cons:

It was difficult to open and close the windows as they were so high and extremely stiff. We booked to park our car securely, for which we paid £8.00, but it was still virtually on the road opposite the public parking and with no security at all. We were also charged £10.00 for our small dog, which seems quite high; perhaps people should be charged by the size of their dog. Ours is a small Norfolk Terrier. Finally, on the morning that we were due to leave, we could not have a shower as there was no hot water. I the end, we just had to have a strip wash with cold to lukewarm water. It doesn't seem very good when we paid £95.28 for the night!

2026-06-19 • via Nuitee
D
Debbie • couple • gb
9
Just what we wanted
Pros:

Great location
Comfy beds
Radiator that worked

Cons:

Shame there is no breakfast available

2026-06-16 • via Nuitee
A
Annemarie • solo_traveller • de
7
2026-06-12 • via Nuitee
A
Annemarie • solo_traveller • de
7
2026-06-10 • via Nuitee
C
Caswall • solo_traveller • gb
10
Pros:

Big room comfy beds. Free toiletries

Cons:

Bathroom a bit tired

2026-06-07 • via Nuitee
D
Dona • extended_group • gb
8
Cheap and Cheerful
Pros:

very convient location on the cliff,The staff were very helpful and friendly ,the room was clean .
It's a very old building the needs some TLC but it wouldn't be so affordable if renovated to top speck!

all round cheap and cheerful

2026-06-02 • via Nuitee
H
Hans-Dieter • couple • de
8
Sehr freundliche Aufnahme, gerne wieder.
Pros:

Die schöne Lage und Nähe zum Eurotunnel.

Cons:

Es waren alle kostenlosen (angegebenen) Parkplätze belegt und wenn dann auch nur von 6PM-8AM kostenlos.

2026-05-31 • via Nuitee
H
Hulnara • family_with_children • gb
8
2026-05-30 • via Nuitee
I
ian • solo_traveller • gb
6
Portland Folkestone
Pros:

Location is good if catching the train to france, rooms adequately furnished.

Cons:

Hotel frontage looking abit tired, could hear every footfall from the guests upstairs. Limited parking in front of hotel.

2026-05-30 • via Nuitee
S
Suzanne • extended_group • gb
6
Great location, comfy beds.
Pros:

Staff. Bar. Comfy beds

Cons:

Toilet didn’t flush. Shower needed updating. Very hot room, windows didn’t open

2026-05-30 • via Nuitee
P
Petra Troi • family_with_children • gb
7
2026-05-29 • via Nuitee
S
Serda Semerci • family_with_children • tr
7
2026-05-24 • via Nuitee
S
Sadie • family_with_children • gb
8
Very good stay for one night to get the euro tunnel in the morning very spacious and comfy room great value for money
Pros:

Very spacious and comfy rooms

Cons:

We are on the ground floor next to the bar and it was quite loud banging and knocking at night and the bar was open until 1 am

2026-05-23 • via Nuitee
M
Mosman • solo_traveller • nl
10
A special location
Pros:

Lovely room with old details. Folkstone is great and the location of the hotel is ideal for a lovely time and to get to the channel train. Walking distance to a late night supermarket.
The owner was friendly and the towels, chocolates and beds were perfect.

Cons:

The shower is a rain shower that is not great for someone of more than 2 meters tall. The loveliness of the old building makes for certain problems but not enough to not recommend this special place.

2026-05-22 • via Nuitee
C
Carla reggiani • couple • it
9
Pros:

Stanza ampia e luminosa

2026-05-19 • via Nuitee