The Portland Hotel

Hotels
7.2 (1027 reviews)
2-4 Langhorne Gardens , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Lessons on bathroom upkeep
Dated rooms
No breakfast

Categories

Cleanliness
6.7
Some comments indicate a need for attention to cleanliness in areas of the hotel.
Service
7.7
Most reviews highlight the staff's friendliness and helpfulness.
Location
8.2
Multiple reviews noted the excellent location near attractions.
Room Quality
6.7
Several reviews mentioned that the rooms were dated or had issues.
Amenities
7.2
Amenities mentioned were adequate but lacked variety.
Value for Money
7.7
Guests generally felt they received good value for their stay.
Food and Beverage
6.2
No breakfast service mentioned and some confusion over drinking water.
Overall Experience
7.2
Overall experiences were mixed but leaned positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:20

Property Description

Seafront Location and Amenities

The Portland Hotel, located opposite the Leas Cliff Hall and by the sea, offers a prime spot for guests to enjoy stunning sea views. The Skuba Bar, complete with a sun terrace, provides a perfect setting to unwind while taking in the picturesque surroundings.

Dining Experience

Guests can indulge in a continental-style breakfast at the hotel's restaurant, offering a wide selection of cereals, cheeses, yogurts, croissants, and fruits. The on-site bar and restaurant provide convenient dining options for guests to savor during their stay.

Check-in Process and Room Details

With a cozy atmosphere, The Portland Hotel offers a unique check-in experience at the bar, ensuring personalized service for guests. Although compact, the hotel ensures comfort with non-smoking rooms and staff assistance for any special requests.

Book your stay at The Portland Hotel for a memorable seaside retreat.

Important information:

A credit card is required as a guarantee. Foreshortened stays will usually be subject to the cancellation fee.

Unless prior arrangement is made, the latest check-in time is 23:00.

As the Portland is a smaller hotel, you need to check-in at the bar, where staff will guide you to your room, taking note of any special requirements.

Please note that children and pets are accepted. There is no elevator at the hotel and all rooms are nonsmoking.

Free parking is available on nearby streets and a secured public underground car park is nearby and charges are applicable.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 4 per day.

Location

Guest Reviews

7.2
Based on 1027 reviews
Cleanliness: 6.7
Service: 7.7
Location: 8.2
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.2
K
Kim • extended_group • gb
10
It could have not be any better
2026-01-20 • via Nuitee
R
Rob • solo_traveller • gb
10
Pros:

Comfy room, good price, good location

2026-01-20 • via Nuitee
R
Rob • solo_traveller • gb
9
Convenient at a good price
Pros:

Good price and near everything you want

2026-01-20 • via Nuitee
R
Rompert • couple • gb
8
2026-01-20 • via Nuitee
A
Andrew • couple • gb
6
Pros:

We only wanted a place to sleep for one night. The staff were very friendly and helpful The hotel was tired, not spotlessly clean but clean enough. The room was huge and the bed was comfy and very clean. There were tea and coffee faculties in the room. The en-suite was clean, lovely large towel.For a 2 star hotel I wasn’t expecting much as used to 4 or 5 star but would stay there again if needs be. We didn’t eat there so can’t comment about the food.
No trouble with the parking. We did stay midweek.

Cons:

The hotel could have been a bit cleaner and a lick of paint.

2026-01-19 • via Nuitee
C
Caroline • family_with_children • gb
6
Pros:

Staff were friendly and helpful

Cons:

Room too hot, beds very uncomfortable, not enough pillows. WiFi didn’t work.

2026-01-19 • via Nuitee
R
Rob • solo_traveller • gb
10
Nice room, good price
Pros:

Comfortable room at a good price in a convenient location

2026-01-19 • via Nuitee
C
cherie • family_with_children • gb
1
Disaster, never again .
Pros:

One member of staff was amazing. Friendly and just a genuinely happy person . The other was rude . And very unwelcoming.

Cons:

Rude staff. Mold in the room . Stains all over the carpets and beds . Beds that was falling to bits . The matresses was so uncomfortable, They don't do breakfast you have to go to there other hotel for it . Music was bellowing out throughout the hotel until the early hours . Not what you want when you book family rooms . A TV that we'll even I don't know what happened to that screen . My daughter and partner have been bitten by either bed bugs or flees . Could not get out of the hotel soon enough!

2026-01-19 • via Nuitee
K
Kim • extended_group • gb
4
Ok
Pros:

The service

Cons:

the hotel was very very tired

2026-01-19 • via Nuitee
P
Peter • solo_traveller • gb
4
Poor
Cons:

Wanted dinner, but the chef didn’t turn up for work??!!

2026-01-19 • via Nuitee
L
Lynda • family_with_children • gb
9
Pros:

Staff were very helpful

Cons:

Bathroom could maybe do with revamp

2026-01-19 • via Nuitee
S
Sharon • solo_traveller • gb
9
Worth it on a budget - far more than 'you get what you pay for'
Pros:

As others have said, staff were fantastic, really helpful, very pleasant and willing to share local knowledge and make you feel welcome. Housekeeping checked in every day to see if there was anything that needed topping up. Really nice unexpected touch was little bottles of shampoo/shower gel etc (this is pitted as a 'bargain' type hotel so you wouldnt normally get little things like that). Also provided bottles of water, not just the standard tea/coffee which was great, and biscoff biscuits. Towels were really big, which were perfect as well as hangers in the room with enough hanging space for a short stay. The plug sockets either side of the bed were great and as a bonus each had USB sockets included. The location of the hotel is also absolutely spot on
The Skuba bar is attached to the hotel and as others have also commented, once you close the door to your room, you cant hear anything so isnt an issue

Cons:

Remember this is a budget hotel so dont complain if you dont find certain 5 star elements - the hotel is more than great for the price you pay though. Yes it is a little worn and yes could do with redecorating in certain areas but as long as you dont have unrealistic expectations, it should more than meet your needs for a great stay. The only key downside with the room I had was no net curtains (and it wasnt a biggie) - it meant the room was completely overlooked by the hotel across the road. You can just close the curtains each time but is a bit of a faff during the daytime having to do it every time you want to get changed, come out of the shower etc but definitely not the end of the world

2026-01-19 • via Nuitee
L
Lawrence • solo_traveller • gb
6
Comfortable but tired.
Pros:

Both the room and en suite were spacious (the en suite had a lovely large sized basin) I had something of a sea-view which was unexpected. The hotel was well located for my purposes. The kettle was full size and boiled quickly. I was gladly given more teabags when I requested them. Towels were clean and presented on the bed with shower-gel, shampoo and conditioner.

Cons:

The decor was very tired and tatty. There were odd marks on the paintwork along the walls and a large damp patch high up in one corner. Silly little thing but the finials were missing from the Head of the bed-frame. The room was hot. BUT they had provided a decent sized fan to try and mitigate that. The "shelf" in the shower was a sort of cage affair (fair enough) but the shower gel etc. fell through between the bars so it was ultimately redundant. The toilet roll was a large industrial "snail shell" type dispenser on the wall. It just made the whole thing seem... poorly done.

2026-01-19 • via Nuitee
P
Philip • solo_traveller • gb
9
2026-01-19 • via Nuitee
L
lisa • couple • gb
8
2026-01-16 • via Nuitee
A
Alan • couple • gb
9
It was Ok for an overnight stay
Pros:

Was close to the beach

Cons:

They didn’t have food available

2026-01-15 • via Nuitee
S
Stephen • family_with_children • gb
7
2026-01-05 • via Nuitee
A
Asmita • extended_group • gb
6
Pros:

Cheap and convenient location

Cons:

Services were basic, staff took too long to check us in, overall the smell of the hotel wasn't good, the bathroom had water drainage issues, and towels didn't look clean.

2026-01-02 • via Nuitee
B
Bob • couple • gb
6
Adequate
Pros:

No breakfast available

Cons:

Breakfast

2025-12-31 • via Nuitee
B
Bushtukker • extended_group • nl
7
Perfecte locatie
Pros:

Geweldige locatie, heerlijke bedden en ruime kamer.

Cons:

Douche gaf alleen koud water en afvoer was verstopt.

2025-12-28 • via Nuitee