The Portland Hotel

Hotels
7.2 (1044 reviews)
2-4 Langhorne Gardens , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Lessons on bathroom upkeep
Dated rooms
No breakfast

Categories

Cleanliness
6.7
Some comments indicate a need for attention to cleanliness in areas of the hotel.
Service
7.7
Most reviews highlight the staff's friendliness and helpfulness.
Location
8.2
Multiple reviews noted the excellent location near attractions.
Room Quality
6.7
Several reviews mentioned that the rooms were dated or had issues.
Amenities
7.2
Amenities mentioned were adequate but lacked variety.
Value for Money
7.7
Guests generally felt they received good value for their stay.
Food and Beverage
6.2
No breakfast service mentioned and some confusion over drinking water.
Overall Experience
7.2
Overall experiences were mixed but leaned positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:20

Property Description

Seafront Location and Amenities

The Portland Hotel, located opposite the Leas Cliff Hall and by the sea, offers a prime spot for guests to enjoy stunning sea views. The Skuba Bar, complete with a sun terrace, provides a perfect setting to unwind while taking in the picturesque surroundings.

Dining Experience

Guests can indulge in a continental-style breakfast at the hotel's restaurant, offering a wide selection of cereals, cheeses, yogurts, croissants, and fruits. The on-site bar and restaurant provide convenient dining options for guests to savor during their stay.

Check-in Process and Room Details

With a cozy atmosphere, The Portland Hotel offers a unique check-in experience at the bar, ensuring personalized service for guests. Although compact, the hotel ensures comfort with non-smoking rooms and staff assistance for any special requests.

Book your stay at The Portland Hotel for a memorable seaside retreat.

Important information:

A credit card is required as a guarantee. Foreshortened stays will usually be subject to the cancellation fee.

Unless prior arrangement is made, the latest check-in time is 23:00.

As the Portland is a smaller hotel, you need to check-in at the bar, where staff will guide you to your room, taking note of any special requirements.

Please note that children and pets are accepted. There is no elevator at the hotel and all rooms are nonsmoking.

Free parking is available on nearby streets and a secured public underground car park is nearby and charges are applicable.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 4 per day.

Location

Guest Reviews

7.2
Based on 1044 reviews
Cleanliness: 6.7
Service: 7.7
Location: 8.2
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.2
L
Lee • couple • gb
10
2026-04-17 • via Nuitee
V
Vonny • solo_traveller • gb
8
Nice big room
Pros:

We had a lovely large room with a large bed. Reasonable sized shower cubicle, and water was very hot.

Cons:

The carpet definitely hadn't been vacuumed! Bits all over the floor. No breakfast at the hotel, so had to walk into town the next morning to get something to eat. There was a bar downstairs, that also served food. But it wasn't the most appealing looking, so found a lovely place a 5 minute walk away.

2026-04-11 • via Nuitee
R
rfre Bertile • family_with_children • gb
7
2026-04-09 • via Nuitee
A
Anna • family_with_children • gb
10
Such a haven after a nightmare of a journey from France. Very unexpected and very welcome. Thank you
Pros:

The staff was amazing especially considering that we had been severely delayed by P&O ferries and arrived very late. It was a last minute booking and the rooms were wonderful, our children were in a family room and couldn't believe how comfortable and pretty it was. Our dog was welcomed and they gave us dog bowls. We had never been to Folkestone before and to discover that wonderful coastline on our doorstep was such a treat in the morning.

2026-04-08 • via Nuitee
Z
Zamba • couple • gb
9
Good, clean , near beach, comfortable
Pros:

Near the beach , clean and tidy

Cons:

3 rd floor no lifts. Shower too small

2026-04-07 • via Nuitee
W
William • couple • gb
6
2026-04-06 • via Nuitee
R
Robert • couple • gb
3
Pros:

Location

Cons:

Quite rough. Hit rock burns on carpet. Looked like someone had smoked in room. Carpets didn't fit. Tiling in bathroom poss done by 5 year old. Very tired. Fan in bathroom sounded like someone strangling a chicken.

2026-04-04 • via Nuitee
A
Alexandros • family_with_children • gb
8
Good value for money for overnight stay before hopping on to Le Shuttlr
Pros:

Great location for an overnight stay before catching the Eurotunnel early morning next day. The family was very comfortable for a family of 4. Close to the high street and shops/ eateries. Staff was very helpful and professional, eager to help. Late check in was not an issue. The hotel has a very lively bar which we would love to visit if we would have to get up at 4:30am next morning. Overall, good value for money.

Cons:

There isn’t anything I can think of that we didn’t personally like.

2026-03-29 • via Nuitee
C
Carrie • extended_group • gb
8
Great stay, would recommend
Pros:

We ended up staying in their sister hotel as the Portland had a water leak. Was better for us as we had a lovely sea view from our room. The room was very big and clean beds & bathroom. Would stay again.

Cons:

The windows wouldn’t stay open.

2026-03-24 • via Nuitee
D
Diane • solo_traveller • gb
9
Brilliant, comfortable and enjoyable
Pros:

Exceptional value for money. The location is fantastic and the room had sea views

Cons:

One very slight thing that the staff need to be aware of is that the deadlock button on the Yale lock was missing and with the current focus on hotel security they should consider checking whether they should add something like a chain to the doors. I felt fine but some other people may feel uncomfortable.

2026-03-23 • via Nuitee
B
Bradley • solo_traveller • gb
10
Pros:

Absolutely recommend
Everything was brilliant.
Great value for money.

Cons:

Nil

2026-03-20 • via Nuitee
S
Shuan and Lucy • couple • gb
7
2026-03-20 • via Nuitee
T
Tanya • family_with_children • gb
9
Nice pleasant short term stay
Pros:

Staff were friendly and helpful. The room was clean and warm. Facilities were good. Tea making equipment in the room along with towels and shower shampoos etc. Discount in the bar. Parking was easy to get

Cons:

Rooms are showing the age of the building so looking a little tired. But clean and tidy.

2026-03-16 • via Nuitee
C
Craig • solo_traveller • ch
4
Cons:

Very noisy neighbour till 3 am

2026-03-16 • via Nuitee
W
William • couple • gb
3
Don’t waste your money & stay elsewhere!!!
Pros:

Location is ideal.

Cons:

24hrs before our stay, was contacted by manager, stating a maintenance issue, & asked to be moved into , in my opinion, a worse hotel, so I expressed my refusal to be moved. Manager was quite rude on the phone, & said he would give us a different room. It smelt , was dirty, and holes in skirting boards & carpet was grubby! Was classed as a budget room.

2026-03-15 • via Nuitee
M
Michelle • solo_traveller • gb
10
We would highly recommend you stay here.
Pros:

The staff were vert friendly and helpful and went out of their way to help

2026-03-01 • via Nuitee
A
Adrian • extended_group • gb
8
Pros:

Clean bedding and towels. Clean room. Friendly staff. There is an option of buying a parking permit for £6.

Cons:

Dated rooms, mainly bathroom, but clean. Not bad as I have seen worse.

2026-03-01 • via Nuitee
R
Rompert • couple • gb
8
2026-01-20 • via Nuitee
K
Kim • extended_group • gb
10
It could have not be any better
2026-01-20 • via Nuitee
R
Rob • solo_traveller • gb
9
Convenient at a good price
Pros:

Good price and near everything you want

2026-01-20 • via Nuitee