Hotel Grand City

Hotels
7.8 (3007 reviews)
Toshima-ku, Higashiikebukuro 1-30-7 , Tokyo , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Massage services
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good service
Great location
Decent food quality
Cons:
Small rooms
Bathroom odors
Key management inconvenience

Categories

Cleanliness
7.44
Some issues mentioned regarding bathroom odors.
Service
8.41
Multiple positive mentions of attentive staff.
Location
8.45
Convenient proximity to transportation and stores.
Room Quality
6.9
Several reviews indicated rooms were small and needed updating.
Amenities
7.93
Positive feedback on beverage availability and ice machines.
Value for Money
7.89
Good value considering the location and amenities.
Food and Beverage
7.94
Breakfast quality was positively noted.
Overall Experience
7.41
Guests found their stay enjoyable despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:41

Property Description

Luxurious Accommodation
Hotel Grand City offers cosy air-conditioned guestrooms with a simple decor and pleasant neutral tones. Each room is equipped with a satellite flat-screen TV, free internet access, a fridge, and a full en suite bathroom for your comfort and convenience.

Convenient Amenities
Guests can enjoy the convenience of a restaurant on-site, a relaxing massage service, and a free internet terminal in the lobby. The hotel also provides coin-operated laundry machines on the 3rd floor and a Wi-Fi converter that can be borrowed for free from the reception.

Prime Location
Located just a 5-minute walk from JR Ikebukuro Train Station, Hotel Grand City offers easy access to popular attractions like the Sunshine 60 Building. With direct rail and subway links to Shinjuku and Shibuya, the hotel is the perfect choice for travelers looking to explore Tokyo.

Book your stay at Hotel Grand City now for a memorable and comfortable experience.

Important information:

From Ikebukuro Station, the East Exit (North) and Exit 32 are nearest to the hotel.
DIRECTIONS: From either of these exits, go down the street between the HSBC branch and Tokyo-Mitsubishi UFJ Bank (red signs, UFJ). Continue for about 984 feet, until you see a bowling alley. Turn left. The hotel is 164 feet ahead on the right.

Please note that the hotel will undergo emergency equipment maintenance on the following dates 13 Jan. 2025.
Please note that theentire property may close between10:00 and 17:00.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 2500 per stay.

Location

Guest Reviews

7.8
Based on 3007 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 7.94
Overall Experience: 7.41
H
Han • couple • ca
10
Pros:

Good location if you choose to shopping around Ikebukuro but if moving al lot of places , this location is a bit far from Ikebukuro Station

2026-05-09 • via Nuitee
C
CHUN-YEN • solo_traveller • tw
10
2026-05-09 • via Nuitee
C
chigira • solo_traveller • jp
9
2026-05-09 • via Nuitee
R
Rina • solo_traveller • jp
8
2026-05-08 • via Nuitee
K
Ken • solo_traveller • jp
8
Save money and acceptable level to stay.
Pros:

中心地に近くアクセスがよい。とても清潔である

Cons:

エアコンが米に調整できない点

2026-05-08 • via Nuitee
Y
yoko • family_with_children • jp
9
別々に予約した部屋の階を揃えてくれたし、とても快適に過ごしました。
Pros:

アメニティもしっかりしていて、ベッドの寝心地もよく、無料のお茶やコーヒーもおいしかった。

2026-05-08 • via Nuitee
C
Catharine • extended_group • hk
9
2026-05-07 • via Nuitee
A
Adam • solo_traveller • us
7
2026-05-06 • via Nuitee
I
IZUMI • extended_group • jp
10
2026-05-06 • via Nuitee
C
Chikayo • solo_traveller • jp
8
2026-05-06 • via Nuitee
Y
Ying Kun • family_with_children • nl
8
Great hotel at a great location, very friendly and helpful staff
Pros:

The location is superb, in the middle of Ikebukuro, close to Sunshine City with many shops, restaurants and supermarket closeby.

The room itself is a tad bigger than I expected, compared to other comparable hotels I've been in Tokyo, the bathroom is still pretty small though.
There are 3 washing machines in the building, depending on the time and demand, they might be in use. There was no need to get detergent, as this was included in the machine.
The ground floor also had some vending machines and a microwave.
Every floor has a ice cube dispenser and water/tea dispenser.

The staff was very helpful with supporting me sending a package within Japan, making a photocopy when I needed to print something, and reserving a taxi when leaving early in the morning.

Cons:

The free wifi was unsecured, and worse than my my eSim's connection, so I did not use it.
The bathroom door was a bit damaged and not able to lock, at some times there was a bad sewer smell coming from the bath tub.
There are 3 washing machines for the entire hotel, a big load takes 2 hours, so at peak times it might be hard to find an available machine.
When leaving the hotel you have to return the key, and request for the key when coming back. With multiple people it's inconvenient when you only have one key available.

2026-05-05 • via Nuitee
J
Janice • solo_traveller • sg
8
Pros:

Friendly and welcoming staff. Comfortable room. Location isn't too far from the station, with many food options nearby, and is especially good if you're in Ikebukuro for anime-related shopping.

2026-05-05 • via Nuitee
J
Jomarie • family_with_children • au
10
2026-05-04 • via Nuitee
A
AYANA • couple • jp
10
バイキングよかったです
Pros:

丁寧な積極でアメニティも揃っていて部屋も綺麗でよかった

Cons:

なし

2026-05-03 • via Nuitee
F
Francisco • solo_traveller • us
8
Pros:

Great location

2026-05-03 • via Nuitee
田辺 • solo_traveller • jp
5
2026-05-02 • via Nuitee
H
Hong Ngoc • solo_traveller • vn
8
Great location, close to subway, shopping, restaurants, convenience stores. Staff is nice. The cleaning staff is really
Pros:

Location is great.

Cons:

Hotel is a bit old.

2026-05-02 • via Nuitee
意婷 • extended_group • tw
8
整體來說還是不錯的房間，價格算是合理，適合給想要住在池袋商圈附近，不求高級居住環境的人。
Pros:

服務人員接洽十分周到友善。房間每天都有清潔，並更換毛巾。鑰匙在離開飯店時需交還給櫃檯人員，有許有人覺得不便，但個人認為不用保管鑰匙也算是另類的方便之處，櫃台24小時服務關係，回到飯店在與人員拿取即可。

Cons:

整體房型不算新型，我是加床的第三張床，睡起來感覺有點下陷不算太舒適。浴室空間偏小。

2026-05-02 • via Nuitee
T
Teng Pei • extended_group • sg
8
Pros:

It is fairly near to train station. Maybe initially one doesnt find it near, after a few times, it is reasonably near. There are also plenty of shops nearby and near the limousine pickup spot (to airport)

2026-05-01 • via Nuitee
S
SANO • extended_group • jp
7
2026-04-30 • via Nuitee