Hotel President

Hotels
7.8 (95 reviews)
Pantovcak 52 , Zagreb , hr

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and responsive staff
Delicious breakfast
Cons:
Dirty rooms with insects
Lack of service and amenities

Categories

Cleanliness
4.69
Multiple reviews mentioned dirty rooms and insects, reflecting a low cleanliness standard.
Service
9.66
Positive remarks about the owner and overall service provided.
Location
8.7
Not explicitly mentioned, assumed standard for this hotel tier given convenience of location.
Room Quality
5.65
Some guests had issues with room conditions, impacting overall room quality sentiment.
Amenities
8.68
General sentiment towards included amenities and comfort, mostly positive.
Value for Money
8.14
Value perception mixed due to cleanliness issues versus service quality.
Food and Beverage
8.69
Positive reference to the breakfast provided.
Overall Experience
8.16
Mixed reviews result in an overall experience that is above average but with significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:13

Property Description

Design-Boutique Hotel President is a luxurious oasis in the heart of Zagreb City Centre. Explore our uniquely decorated rooms with garden views, terrace access, and king-size beds. Relax in our panoramic restaurant and lounge bar, offering the finest drinks amidst lush green surroundings. Indulge in a la carte breakfast before strolling to Britanski Square for outdoor markets. Book your stay at Hotel President for a serene retreat with garage parking available.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZAG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 34 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for € 34 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 95 reviews
Cleanliness: 4.69
Service: 9.66
Location: 8.7
Room Quality: 5.65
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.16
L
Luka family_with_children hr
3
Cons:

Sobe su bile pune vlage

2025-09-19 via Nuitee
O
Opresnik couple si
10
Pros:

Bilo je odlično , Nada šta radi tamo je bila predivna stvarno sam presretan za ovu izkušnjo, tako da svim priporučam ovaj hotel...prekrasno :)

2025-09-03 via Nuitee
N
noémie family_with_children fr
6
2025-08-30 via Nuitee
P
PHARM family_with_children il
1
2025-08-30 via Nuitee
J
Joanna family_with_children fr
2
Ne correspond pas à un hôtel.
Pros:

La personne est agréable et sympathique

Cons:

Il n'y a qu'une seule personne qui gère cet hôtel. la chambre est sale. L'eau dévient froide au bout de 10 minutes. il y a pleins d'insectes dans la chambre.

2025-08-25 via Nuitee
T
Teodora family_with_children ro
5
2025-08-18 via Nuitee
Бачинська family_with_children ua
10
Pros:

Very nice owner. Nice hotel. We were pleased with the wide comfortable bed. The owner met and settled us after midnight. In the morning they served a very delicious breakfast

2025-08-17 via Nuitee
E
Erhan family_with_children fr
1
A fuire
Pros:

Rien

Cons:

Beaucoup de toile d'araignée, beaucoup de saleté, AUCUN SERVICE

2025-08-13 via Nuitee
H
Hamati family_with_children al
1
Pros:

Niente non mi è piaciuto

Cons:

Non era assolutamente come nelle foto di booking. Camere sporchissime, ambiente sporco danneggiato completamente da paura. Appena ho visto la struttura ho cercato un altro hotel a piedi e me ne sono andato

2025-08-13 via Nuitee
D
D.F. family_with_children nl
1
Kötü
Cons:

Çok pisti çeşitli böcekler vardı odada ,resimlerle hiç alakası yoktu 2 saat önceden rezervasyon yapmıştık oda halla hazır değildi , çeşitli böcekler vardı çekirge kırkayak hamam böcekleri tek kelimeyle berbat 🤢 tolet kadı yok şampuan yok

2025-08-09 via Nuitee
A
Anonymous family with young children ca
7
Clean, comfy, and worth the money!
Pros:

Staff was great, even after a bit of waiting to check-in. The room we stayed in was clean, decently sized, and comfy.

Cons:

The service wasn’t very hotel-like but we didn’t mind.

2025-08-02 via Nuitee
A
Adam family with young children at
10
Exceptional
2025-02-20 via Nuitee
N
Nino family with young children hr
10
Comfortable stay at a nice neighborhood
Pros:

The staff is amazing - friendly and very helpful, also really nice to our kids as well. Beautiful green spaces and views around the hotel.

2024-12-15 via Nuitee
B
Balasz young couple hu
10
I’ll come again
2024-11-27 via Nuitee
A
andagent Business
2
A nice looking hotel, with management that likes scamming people
Pros:

A nice looking hotel, with management that likes scamming people!

I can't express all of my emotions to the hotel. I booked it over Booking.com. When I came they checked me in, forgot to give me my ID back, but not a big problem we solved it in a few mins.

The biggest disappointment was that they forgot to give me the key for the outside door that leads to the hotel, when I came in the evening I could not access the hotel. I tried knocking, calling, calling Booking.com, looking through windows... nothing. I had to book another hotel and sleep there, and then I came in the morning to pick my belongings.

Furthermore, I immediately requested the money back, they wrote my phone number and told me that manager will call. He did call soon enough, asked me not to give any bad reviews, that they are sorry, he told he will refund me and nothing. I kept sending reminders every 2 weeks, reached to Booking.com support and this hotel was just delaying, ignoring, making up things. So they can't even keep their own word! I don't understand how they claim themselves a luxury hotel, but act like phone scammers.

2024-11-23 via Tripadvisor
G
Giulia young couple it
10
Great
Pros:

Great small boutique hotel on a central location!

2024-11-14 via Nuitee
M
Maria young couple de
10
Exceptional
Pros:

Lovely stay:

-great location (presidential street)
-spacious and modern rooms
-nice art inside
-friendly staff

2024-11-06 via Nuitee
3
309eved Family
2
Avoid this place - TRULY AWFUL. We booked 3 nights and left after one.
Pros:

This is one of the worst hotels I have EVER seen.
There is no staff. There is no restaurant - we were told we had to order food a day in advance but there is no menu (!?) We asked for breakfast which consisted of hard boiled eggs, cheese, ham and bread for 19euro!!!! The TVs do not work. The phones do not work. The place is filthy. The shower tray and sink filled with water and did not drain away. There is no room service. The photos are a complete lie and must have been taken a long while ago. The garden is overgrown and not accessible.
PLEASE DO NOT BOOK THIS PLACE. We booked for 3 nights and left after 1 without a refund. Truly truly awful!!

2024-10-29 via Tripadvisor
A
Alexander group be
6
All in all, satisfactory and clean with no frills.
Pros:

Comfortable family room with private terrace. Very quiet and convenient for centre.
Some decent art scattered around well designed spaces. Friendly staff.

Cons:

Services (resources) were limited (no mineral water available to buy, unstocked bar) but staff was accommodating and helpful to provide (the following day).
A bit sleepy and underpopulated but not a problem for sure.
The lounge area seems to have become the managers office space but not a problem, just strange.

2024-10-26 via Nuitee
M
Mcwhorter young couple us
6
Pleasant
2024-10-16 via Nuitee