La Quinta by Wyndham Abilene Mall

I was double charged for my room due to a “mixup’ in their system and the staff was unwilling or unable to reverse the unauthorized pending charges and I was told I would have to dispute it either way my bank or wait several business days for the hold to be released

Not much to see, we checked in and went to our room that was not clean at all. Used wipes in the bathroom floor even. Switched our room and almost the exact same situation. Did not stay for our trip and were told we would receive a refund and never did.

The experience was horrible. As we were walking to our room with our children were followed into the elevator by a crazy drugged and drunk woman who was running from the police and had just robbed and ransacked the accounting office after robbing the nearby Walmart. She attempted to follow us into our room before I stopped her. The hotel staff had seen her go into the elevator behind us and ran upstairs and questioned her about what she was up to. She ran away and the guy told us how sorry he was and that it scared him for us since we had kids and all that. The told me the police would probably be talking to us. Mind you, this was already after our late night arrival. The cops arrived. They left to chase her and told me they would need to speak to me when they came back. The staff member at the front desk apologized again and told me they would be comping us the room for sure. Finally at 3 am the police came and got a statement from me. Again the guy said we’d have a comped room and it would be all taken care of for us in the morning. We tried to get sleep we but had to be up early and after the eventful night it was almost a sleepless night.
In the morning the desk person was not willing to comp the room and told us she would discuss it later with management. Nothing came of it and we still were charged fully for a sleepless night due to their poor security and drug zombies.
I travel for a living and this was the kind of place you are hoping it won’t be.

The Manager Andrew Brown charged me for 2 rooms for one night on my credit card unauthorized. Of $ 253.17 per room Im paying thru Klarn... I booked thru Bookin.com. I have contacted the hotel for over 5 days to get this cleared up. The manager stated he would fix it but it's been well over a week and my money has not been put back on my card. I have file a complaint with LaQuinta about the lie after lie the manager said he would fix. They even hung up on a Agent from Bookin.com but the staff hung up on them. Now the hotel will not return my calls or answer when I call. I was in management for 38 years and I never been so disappointed at the lies I was told. I see my bank account everyday and my money has not been return to my account. They have my credit card information and was told for 3 days Andrew Brown would fix thete on site. We'll it hasn't happened. If this turns legal it will cost this company more than the $500 stolen off my card . I had to conduct business while I was sick in the hospital and all I got was a run around...lies.and now the hotel will not return my calls. Iv reported all this to Customer Services twice and explained all this but I still have no idea when my money will be returned. I have witnesses who heard the conversation but still this guy is your manager who has no idea about keeping customers happy. I have my bank statement with the charges the date they took it off my card. The manager told me lies after lie while im sick it was a mistake and he would fix it. He has all my information but he or this company is running me around. . This will get ugly if I have to take legal action. Im on a fixed income of Social Security...I have NO ROOM TO LOSS $500. . Felony action over $500. So I hope someone who has any kind of pull can investigate and get this taken care of ASAP.

For this to be a relatively new property, everything seemed dirty and dusty, including the dirty hallway floors and fingerprints in the elevator. The phone in the room was unusable do to the amount of dust and grime, the room clock was layered with dust, there was hair in the shower, hair and urine on the toilet seat, and the room wasn't vacuumed. I went to the front desk and spoke to Andrew who apologized for the issues. I requested a refund and he claimed he made note of the issue and his manager, Jennifer, would follow up with me the following morning when she arrived at 8am. Four days later, and five attempts to reach the front desk that were ultimately disconnected, and absolutely NO response from management, I was charged the full amount of $245, and
a $50 charge!! This place is horrible!

The older woman who works on Wednesday, February 18 around 8:30 is rude she tired to charge my card 3 times and when I called to see what that was about she said that I extended my room . To remind yall I left that morning around 10am and checked out with front desk ! She said she’s going to call the police I told her go ahead because I’m in a whole different city !!! why would I extend my room in Abilene when I left to come to El Paso !!!!!! I told her to check the room her self and to talk to her morning staff because I checked out . The lady called me stupid and told me go f*** myself

The room smelled like musty cologne. The beds were extremely hard and uncomfortable. Someone’s trash was left in the chair. There was no side table on one side of the bed so the lamp was just put on top of the back of the chair. I had to retrieve linens for the pullout. None were in the room. One outlet had no cover at all. The cane lights were loose and falling out. The paint on the walls was scuffed up like it hadn’t been touched up in years. The floor in front of and inside the elevator stayed sticky and dirty the entire stay. No one had mopped it in a good while. The price was no where near what should’ve been expected. I travel a lot and know what a clean comfortable hotel looks like. This was not it. I was very disappointed. The outside was great. The lobby was clean and up to date. Our room was the very opposite.

Bath tub was chipped and mattress to pull out sofa was stained and dirty

Sheets

Was charged 50.00 for my 7lb puppy and when we got to our room it wasn’t cleaned!! The cleaning staff did not clean the sheets nor the bathroom!! There was hair and dirt on our sheets and in the bath tub!!

Tub was rusty and only on wash cloth.

Everything!

Sheets were a little stained

Mildew found throughout bedding and walls of the property