La Quinta by Wyndham Abilene Mall

There was a billing discrepancy but Jennifer took care of it. Again, she was awesome!

Property is old and smells old. The tv only display 3 channels the others were on audio, the microwave, room phone and several wall plugs did not work. Pictures missing from the wall…just not good!

The staff was rarely at the counter, had to wait alil bit till the man came back from cigarette break... bc he said he didn't know anybody was there... no bc he was out smoking!
Also our floor smelled BAD, somebody was cooking(I guess) but it was horrible!

Hotel room had dead cock roaches, no refridgerator, extremely outdated furniture made of compressed particle board which was crumbling all over the floor. The restroom tub literally had half of the tube reseal coming off and was actively peeling. Literally walked in , looked around, and left the premises to find another hotel. Could have asked for a new room, but if 1 rookm was like this, generally speaks to entire facility. Staff was nice at check in and even called me the next morning to ask if everything was ok as I id not use the room when housekeeping came by to clean. I told them why and all I got was a thank you for telling us. I asked twice for a rufund, but that was a quick nope.

The pool was yellow/green and the fence was down. The dresser was broken and didn’t close. This place just needs to be renovated really bad. Curtains in dinning room were stained and had holes. The light fixtures in the hallway were cracked. The apholstery on the chairs in the dinning room were cracked. Paint was chipped on doors. The TV glitched frequently. There were still some chairs up on a table when we came in for breakfast around 8.
Wyndham really needs to set it up. This used to be a nice place to stay.

There was only one elevator

They do not know how to clean at all. The first room we got checked into had a broken window on the outside (double pane), so the room was extremely humid. The toilet wouldn’t flush, there was hair in the bathtub and the baseboards looked white when they are supposed to be dark brown. The second room we got was just okay, the cleanliness still wasn’t great, it smelled weird. After a long travel day I didn’t have it in me to go back again for a room exchange. For the price, you might as well book somewhere else unless you’re in a pinch!

There were never enough towels. I feel like every time we asked for towels they told us we needed to give them more time. Maybe they need more towels. The bathroom out at the swimming pool needs to be cleaned or checked on more often. Maybe offer towels out at the pool.

Very dirty hotel inside and out .

The housekeeping staff started their rounds between 8-9am, way before check out time, so you were woke up by accidental knocking on your door and/or noise around you from surrounding rooms being cleaned.

The room was dirty: the floor had not been vacuumed, the bathroom surfaces had not been wiped down, there were crumbs on the bench of the desk and hairs on the chair. The furniture was old and chipped. The worst part of all was that there was black mold on the cooling unit that was blowing into the curtain, which consequently had copious amounts of black mold spores! I asked to be moved to a different room, and the next room was also dirty and the bathroom surfaces had not been cleaned! I wasn’t going to take any chances with black mold spores that weren’t visible. It was an awful hotel with dangerously dirty rooms and we asked for our money back and did not end up staying. I took pictures of all aspects I just named.