Candlewood Suites Houston The Woodlands by IHG

Hotels
•
Candlewood Suites
8 (405 reviews)
17525 Saint Lukes Way , Conroe , US
+1 936-271-2100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Pest issues
Cleanliness problems

Categories

Cleanliness
5.71
Several reviews mentioned roaches, dirt, and mold in the hotel.
Service
9.18
The staff received positive feedback for being friendly and helpful.
Location
9.72
Location near Texas Children's Hospital was repeatedly praised.
Room Quality
6.67
Mixed reviews about the rooms, with issues like discomfort and pest problems.
Amenities
7.7
Amenities were functional but could have been better maintained.
Value for Money
8.66
Guests felt the price was reasonable for the size and location, despite some issues.
Food and Beverage
7.71
Limited comments, with some problems regarding coffee machines.
Overall Experience
8.68
General feedback was positive despite some noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:34

Property Description

Convenient Location
Located just 4 miles from The Woodlands Mall, Candlewood Suites Houston The Woodlands offers easy access to shopping and entertainment.

Comfortable Accommodations
Each room features a fully equipped kitchen and flat-screen cable TV, providing guests with a cozy home away from home experience.

Great Amenities
Enjoy the outdoor pool, free Wi-Fi, fitness centre, and Candlewood Cupboard for snacks and drinks. Whether for business or leisure, this hotel has everything you need for a comfortable stay.

Book your stay at Candlewood Suites Houston The Woodlands now and experience convenience and comfort during your visit to Houston, Texas.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

8
Based on 405 reviews
Cleanliness: 5.71
Service: 9.18
Location: 9.72
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.68
L
Lisa • extended_group • us
3
2026-10-27 • via Nuitee
G
Green • family_with_children • us
2
Dirty and disgusting
Pros:

That they were able to accommodate us at such short notice

Cons:

They staff didn't speak English,beds had dirty linen on both beds in one room,the campus had trash on the grounds,in the other room the bathroom door wouldn't stay closed.i just wasn't pleased at all

2026-10-26 • via Nuitee
J
James • solo_traveller • us
7
Pros:

Comfy. Close engagement to all facilities. Clean. Staff kind

Cons:

Attention to details. There was alot of misses on interior structures. Paint. Furniture.

2026-10-26 • via Nuitee
C
Clea • couple • us
1
There were roaches everywhere in room 406. In the microwave, in/on the refrigerator, bathroom. And the attendant in
Pros:

Roaches everywhere and not the big water bug kind the little it’s a roach infestation kind.

Cons:

Roaches everywhere and not the big water bug kind the little it’s a roach infestation kind.

2026-10-25 • via Nuitee
J
Juan Lino • couple • us
6
Good location, if you can live the natural habitat- bugs.
Pros:

Location

Cons:

Bugs in the room

2026-10-21 • via Nuitee
A
Akeyla • family_with_children • us
2
We didn’t stay. The room was infested with roaches. There were no other vacancies. We left.
Pros:

The staff was friendly in person

Cons:

The room was infested with roaches

2026-10-19 • via Nuitee
C
Christopher • family_with_children • us
8
Great place...good stay
Pros:

Location relevant to major roads and access to them

Cons:

The microwave wasn't completely working. Only the number button "6" was working so I had to keep an eye on while trying to warm some food

2026-10-13 • via Nuitee
R
Raquel • couple • us
10
2026-10-11 • via Nuitee
T
Tiffeny • family_with_children • us
10
2026-10-11 • via Nuitee
D
Debra • couple • us
10
Clean comfortable and well situated hotel!
Pros:

Property is close to the doctor offices and you don’t have to get on the interstate. Liked that the staff is friendly and informative. Clean and comfortable room!

Cons:

It was a bit hard to contain the water in the shower.

2026-10-07 • via Nuitee
V
Vadarius • solo_traveller • us
7
2026-09-14 • via Nuitee
M
Mikayla • solo_traveller • us
3
2026-09-11 • via Nuitee
A
Ashley • family_with_children • us
9
2026-09-09 • via Nuitee
K
Kelsey • couple • us
1
Do not ever go to this hotel....EVER.
Pros:

Nothing. This was the worst hotel I have ever stayed in. I have traveled all over the United States and the world and have never stayed in a hotel this dilapidated, lacking maintenance, and with hotel 'guests' who were clearly living there.

Cons:

For a hotel that we were told was "newly renovated", this is a terribly run-down property and is very poorly maintained. The first room we were in had a leak under the bathroom sink plumbing, so we had to move rooms from the 3rd floor to the 1st floor. The second room we were in, we found on day 1, there was a constant leak of water running down the inside of the wall on the outer edge of the shower, and rolling out of the wall on top of the baseboard and leaving a constant trickle of water in the bathroom, mildly flooding the bathroom floor. We notified the staff and just kept towels on the floor to absorb the water. The dishwasher was completely detached from the countertop secured fasterner, and when we opened the dishwasher, the entire dishwasher tilted out and forward, coming out from underneath the kitchen counter. While we were there, the cable TV was so unavailable that we got only about 3 channels. The staff said they are aware of it and working on getting a new cable company. However, during the full week we stayed, there was essentially no TV available. In addition, due to the TV function not allowing us to download our own streaming apps, we had to watch TV from my computer, plugging in an HDMI cable to the TV and projecting our streaming apps onto the TV. There were only 2 plates, and 2 each of a fork, spoon, butter knife, and cups in the room. Poorly appointed for a longer-term stay. Finally, on the very last day we were checking out, the condensate drain on the air conditioning unit started overflowing into the room. We got out of that place as fast as we could. Oh wait....only to encounter multiple days of returning to the hotel in the evenings being overtaken by smoke from people outside smoking pot/weed, every night. It was sickening. These are the 'guests' who we clearly saw were living there. We will NEVER recommend this hotel to anyone.

2026-08-31 • via Nuitee
E
Elena • couple • us
10
2026-08-22 • via Nuitee
O
Ostapowicz • solo_traveller • us
7
Cons:

Sorry but AC very loud. We have big room with small kitchen but bed close to AC mostly middle the night little scary 🔊🤷‍♀️

2026-08-21 • via Nuitee
P
Pamela • solo_traveller • us
9
Pros:

Great location close to the hospital.

2026-08-17 • via Nuitee
J
Jane • couple • us
8
Good location, nice place.
Pros:

The room very clean, people were very nice, easy check in.

Cons:

The AC unit was very noisy.

2026-08-12 • via Nuitee
L
langlinais • extended_group • us
10
2026-08-11 • via Nuitee
R
Ricky • solo_traveller • us
10
2026-08-06 • via Nuitee