Hotel Nizza Roma

Friendly staff. Close to many places.

I arrived and the AC was broken and there was a fan in the room instead. never told about it at the desk and need AC. the shower as so small to used, Ants in room,and the area around the hotel is not safe, Was approached during time leaving or arriving at hotel. Not safe to stay here. I called Expedia and let them know what was happening. They called the hotel, and spoke to front desk manager who authorize refund and I was instructed to check out in the AM and get a refund for the remaining two nights. Expedia instructed me to checkout in the morning and reserve a different hotel, and I would get a refund. I Asked all the questions and reconfirmed several times because the cost per night was high for this awful place. After checking out and go to a new reservation, Expedia did not send the confirmation they promised so I called them and this person call the Hotel again after I already did all of that with the representative the previous night. All of a sudden someone from the hotel said it was a nonrefundable reservation and that they had plenty of cameras for security. I was already checked out and made a new reservation through Expedia at expedia's instructions and expedia spoke to the Hotel while I was on the phone with Expedia. So I was out over $160.00 had to move and did not get a dime back. Spent hours on the phone with Expedia and now I am now disputing the charge. The hotel wants to force people to stay in their rooms with broken AC and Ants,no proper shower

A perfectly fine hotel if there is not a euro heat wave - Rome hit 37° and the rooms don’t have air con. The rooms have a mobile “air con” unit that do not work. I lay awake at night with a wet towel over me in order to cope. It was unbearable and I was reflecting on my life choices with booking this hotel. Breakfast was available but we didn’t partake. Close to the train station which was good.

Room was dated and basic but ok apart from no air con.
Breakfast was ok but there was always something we had to ask for - spoons, knife bread, milk.
Reception staff were very nice and helpful.

Need to work on the electricity.

Good location for central station and many ancient architectures.

We have used this hotel a few times now and every time we have had no complaints. The staff are really friendly and helpful. Ok it’s a old now and probably could do with a paint job but I found the rooms clean and tidy. We will be using the hotel again has we come to watch the football 3 to 4 times a season.

Very horrible hotel! My lady and I did not sleep well for the entire trip. The hotel is old dirty and run down, nasty stained linen, very uncomfortable single beds joined together to create double bed, it keep moving aprt making it very impossible to get rest. There were bugs in the room bitting us as the windows don't shut. All the smoke , noise and dust from the streets entered in our room. MouId in the room as well, the iron provided
Looked like a toy, there was only one outlet in the room to use to chatge of iron. This is was the worst hotel horrible. The unprofessional service they provided was unbelievable, even when they were emailed by hotel.com about our concerns the overlooked everything not once did they ask how our stay was. When we checked out I was so happy this nightmare was over. I felt like I was homeless due to the conditions we stayed in.

I feel I have to share the fabulous experience we have had with our daughters here the past three days. I booked this trip and hotel as a surprise for my husband's 50th birthday, and to be honest, after reading all the horrible reviews, I regretted having made a reservation here. Boy was I wrong. This hotel is literally just around the corner from the huge central station (trains and busses) in Rome, a place full of shops and restaurants, pharmacies and (tip!) a great bookstore with tons of books in all languages. As you'd expect from ANY station in Europe, there are always fishy things going on at night, and many people of all sorts gather to drink, do drugs, and pick pockets.. If you are aware and careful then the four minute walk between hotel and station should be fine. The staff is lovely, the rooms have wonderfully high ceilings and great beds, our sheets looked brand new, towels were sparkling white, windows opened up to the buzzing streets below, smart tv showed us anything we wanted. Bathroom was perfectly clean, little bags with schampoo and soap were offered, (bath)shower was even better than at home! The breakfast wasn't extravagant, no, but it was there and free of extra charge. You can go elsewhere if you have specific needs for a wholesome morning meal, but here you received yummy delights (cakes, viennoiseries), coffee, yoghurt, cornflakes, white toast, standard cheese, mortadella and ham. (Bring your own veggies if you can't live without them for a few mornings, there are plenty of supermarkets and/or places to eat in the area). All in all please don't hesitate to give this hotel a chance, either they have made major improvements to fix up the place since last year (granted it's still a bit dated but seriously; for this price who cares, as long as it's clean and everything works..?!) or perhaps the previous reviews were made by people who got unlucky with heating, plumbing or hot water (NB: we stayed here end of Jan so can't comment on AC). Speaking for us, we had the best holiday ever in Rome, and this hotel played a big part in the plan and we are very satisfied with everything, so a big thank you to Gabili, Bruno, the lovely dark-haired lady in the kitchen, the cleaners (who btw cleaned/refreshed/replenished daily) and everyone else who worked hard to make our experience so great. Mille grazie, see you next time!

Great place

NO HOT WATER IN THE SHOWER FOR 3 DAYS 😡
We even changed rooms, and still no warm water.
I do not understand how can they accept guests without basic things very basic a hotel room should have. I just dont know whether this is a thing for all hotels here. Caise they assured me that the city is working on this. Very dissapointed. Never this hotel again.

We stayed here whilst visiting Rome for 4 days. The cleanliness is much to be desired and rooms dont get cleaned daily or towels , bedding changed regularly. The reception staff are very polite and helpful but i wouldn't recommend this hotel . Not quite sure how they got their star rating, but having stayed in several hotels i would give this a 1 star. Big open windows with no safety on them so not safe for children to be in the room with them open, air conditioning didnt work but we did have a fan in the room but it was so dirty no air actually came out of it. Cups on the side were not cleaned from previous guests and after i put it in the bathroom it was put back on the side unwashed. I did check if they were stained but with a quick wipe with my finger i rubbed the marks off so they were definitely not cleaned or changed. The walls had dirty marks all over them, The sink didn't drain so couldn't wash properly and the shower leaked onto the floor. Towels that were left on the the floor were just picked up and put on the shower screen and not changed. I was too frightened to check the mattress as i wouldn't have been able to sleep if it was as dirty as the room, but bedding seemed clean.we had a fridge in the room but it wasn't cold and had a half eaten pear in it when we first opened it. A false finger nail was on the floor and a patch of dirty hair and dust remained under the chair throughout our entire stay 🤢 had to go to the main desk to get toilet roll as this hadn't been replenished either. A real shame as this hotel is close to everything and a short walk from all the major points of interest and a few minutes from the station. The bar wasn't equipped with cold drinks , told there was a shop close by when i asked for a diet coke as they didnt have any, and breakfast was dry, tasteless and all in the open air. A revamp and a thorough clean daily would make this building a lovely place to stay.

Dont be fooled by the semi decent pictures. Not sure what one should be expecting from a 3star last minute booking in high season but this place is terrible. Friendly staff but the room does not look anything like the picture. The door looks so busted I am not sure if anyone will be able to open it from the outside while I sleep and even though there is aircon it does not work because apparently 27 degrees is not 'warm weather'

Absolutely disgusting dirty rooms, dust no towels or decent air conditioning not working. Over priced. The photos shown on their website are not what you get.
Breakfast was horrendous, stale and just plain nasty, hair in bathroom not our hair. Do not go to that health hazard hotel.

I would not give any stars.

Where do I start? This hotel is a health and safety hazard. I expected basic standards and it not to be the most modern but this was another level. The air conditioning was not working and the room was warm.  I slipped and fell on a large puddle of water that had leaked from the air conditioning unit. I really hurt myself . We told the staff but they just emptied the bottle and it still leaked. We had to put towels down every day to prevent slipping.  Bruno the reception staff tried to help by giving us an extra fan. The extension lead they used for the unit was dangling dangerously across the room and we had to step over it to get to the bathroom.  We alerted the staff about this but they shrugged their shoulders and said that's the only point they can plug it in. This is a massive safety risk.   We could not open the door because the lock was faulty.  It took alot of attempts and jiggling to open the door. We had to keep the window open because of the air conditioning unit. I was being bitten by insects coming in and the light from outside was coming through because the air conditioning unit was affecting the curtains closing properly. We could not sleep very well because of the noise outside.   The fridge was also broken and my sister who is diabetic could not keep her insulin cool. We had no warm water for 3 days and the sink was also blocked.  The cleaner  who was really lovely, had to unblock it but it still didn't drain properly.  The electricity kept cutting out and we had to keep going downstairs to request the electricity to be put back on. This happened 12 times in just 3 days and the elderly gentleman in reception did not seem to care and was sighing because he had to flip a switch. I had to walk down each time and it was a big inconvenience. We couldn't even switch on a kettle. They don't even provide milk for the room, I bought milk but because the fridge was broken it went off.

Bruno was the only helpful reception staff member. He tried his best to help us but it isn't his fault that the room is not safe and he could not do anything to solve the issues.  We were told the hotel was fully booked and could not switch rooms.   Nothing was done about the fridge, the cold water, the leaking air conditioning or the  lack.of safety. Another room was not offered.  I reported all these faults to the reception staff. We asked to speak to the manager but we were told he wasn't at the hotel. When we were checking out we told the reception staff to not give anyone room 139 as it is a health and safety hazard.

I could have really hurt myself falling in that room but there was no care for our safety at all. The only positive is that Bruno tried his best and the cleaner tried his best to unblock the sink. We needed someone to change the room but no-one did this.   The other staff did not care to help or change our room even knowing all of our issues.  They were quite rude and disinterested.

The breakfast was a joke,  no hot food. It was just poor quality cereal, cake, croissants, yoghurt pots, mixed tin fruit and bread to make toast. They have jam and a machine for coffee. Not worth having.  Cheap and tasteless.

I would not even stay there for free. I ran away as fast as I could.

This place was just walk from termini! The staff was very friendly and helpful!

I liked the convenient location and friendly and helpful desk staff. The hotel was listed as air conditioned but they did NOT have air conditioning and provided a fan in the room. I don't think this was an adequate replacement for the air conditioning listed in the information on ORBITZ.

Positives - Excellent location for easy transportation round the city.

Negatives - Where to start! First off room keeping staff stealing our suntan lotion. May seem little until you realise how much suntan lotion costs in Rome. Secondly, don't look at the old pictures advertising the hotel. These are real from June 2024 in just one room. Need I say anymore. As for breakfast, nothing fresh and good luck finding a table that does not wobble! Needs major investment and a staff member investigated for theft... Shocking standard.

Good location, comfy bed, reception staff ( Thomas) lovely and helpful. Older lady rather rude!
Room was very dated, walls where dirty, under bed very dusty, walls had chips and bits missing, tiles of bottom of wall, bathroom shower was broken, mainly the pole plus base sharp and seals where black, cracked tiles, exposed wires, really needed some attention. After stay I stripped bed and mattress was stained??? View wasn’t great but is in built up area so no good views? Road very noise most of night and no air con as wasn’t working and very noisy. I have email through booking.com but the reply has just been rude! Breakfast limited and looks nothing like photos. Bread, pasties, tin fruit, ham cheese and drinks. Plus side hotel room didn’t smell.
We did not ask to move as beds was very comfy and arrived late at night, also only there a couple of nights so didn’t see the point.
Not worth the money for 3 would only think a 2!!!

Just didn’t like it, or the staff.