Hilton Queretaro

Hotels
•
Hilton Worldwide
8.2 (117 reviews)
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140 , Querétaro , MX
52-442-1891640

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
No single-use plastic straws
Area rugs in public areas
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Comfortable overall stay
Location is convenient for events
Cons:
Inconsistent room descriptions
Staff unhelpfulness with check-in

Categories

Cleanliness
7.26
The room did not match the description regarding the presence of a bathtub and external noise from the sewer affected the stay.
Service
8.23
Some issues with staff responsiveness, particularly at the front desk regarding early check-in policies.
Location
9.27
Standard quality for this hotel tier.
Room Quality
7.72
Room features did not match the description and were less than expected.
Amenities
7.75
Limited amenities available during the stay (e.g., no safety bars in the bathroom for seniors).
Value for Money
8.91
The perceived value may vary based on guest experiences; considered fair for the area.
Food and Beverage
7.76
Limited menu offerings at the restaurant; some items unavailable.
Overall Experience
8.73
Mixed feelings due to some negative experiences but positives for overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:12

Property Description

Immerse yourself in luxury at Hilton Querétaro, a premier destination in the heart of the bustling business district.

Recreational Paradise
Unwind at our stunning outdoor pool or maintain your fitness routine in our 24-hour fitness center, offering everything you need for an invigorating workout.

Dining Delights
Savor culinary excellence at our on-site restaurants, including Thandi, or opt for room service during limited hours for a cozy meal in your room. Enjoy refreshing drinks at one of our two stylish bars/lounges.

Unmatched Convenience
With 139 air-conditioned rooms equipped with complimentary Wi-Fi, private bathrooms, and an extensive business center with meeting space, we cater to both leisure and corporate travelers.

Escape to a world of comfort and style—book your stay at Hilton Querétaro today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 46

  • General

    Cashless transactions are available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.2
Based on 117 reviews
Cleanliness: 7.26
Service: 8.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.91
Food and Beverage: 7.76
Overall Experience: 8.73
M
Mario Humberto
8
Pros:

Al registrarnos nos dijeron que incluía desayuno y nos dieron horario. Al dia siguiente desayunamos ligero y nos lo cobraron que no estaba incluído, por el precio pudimos haber desayunado mucho mejor en otro lugar.

2025-10-13 • via Nuitee
J
Jesus • family
4
Pros:

This hotel is not a 4.5 star hotel
Has two lift on one of them dis not work through all the weekend
The AC in the room stoped working in the middle of the night
Not enough water in the shower
Lot of better options and at a lower price

2025-10-12 • via Nuitee
E
Emilio
10
Pros:

Muy bien

2025-10-07 • via Nuitee
F
fernando de
10
Pros:

Todo muy bien

2025-10-04 • via Nuitee
E
Emilio
10
Pros:

Todo bien

2025-09-20 • via Nuitee
R
ROCIO
6
Ruidoso y miente la descripción
Pros:

Muy mal, la habitacíón una junior suite no tenía tina como decía la descripción. Además hay una alcantarilla abajo de la habitación y cada que pasa un carro por ella hace ruido que no nos dejó dormir.

2025-09-20 • via Nuitee
M
Mario
8
Pros:

El restaurante tiene una carta muy limitada y aún así no tienen todo lo.que la carta ofrece

2025-09-16 • via Nuitee
J
Jorge
10
Pros:

Todo bien

2025-07-11 • via Nuitee
A
Ariane
10
Pros:

Los Hilton siempre han sido excelentes hoteles

2025-07-10 • via Nuitee
R
Raul
4
Pros:

Llegamos por un evento en el mismo Hotel 1hr antes del checkin. necesitabamos cambiarnos y solo nos daban la habitación si pagabamos $50usd. Si no teníamos que esperar. Es abusivo y siendo que ibamos a un evento con muchos cuartos reservados en ese hotel. Ninguna consideración. Solo pagando nos daban el cuarto. El personal de recepción fue grosero. No volveré a este hotel

2025-07-08 • via Nuitee
P
Patricia • family
10
Pros:

Me agradó todo, solo que en el baño no tienen tubos de seguridad para adultos mayores al bañarse.

2025-07-08 • via Nuitee
J
jaime roberto
10
Pros:

Todo buen

2025-06-21 • via Nuitee
P
Paulina • partner
8
Pros:

Muy bueno

2025-05-10 • via Nuitee
R
ramon • family
10
Pros:

Muy bien decorado, ambiente tranquilo y relajado. Instalaciones nuevas bien diseñadas. Y sobre todo una Hermosa vista de la cd de Querétaro

2025-05-01 • via Nuitee
X
XAVIER • family
2
Pros:

The hotel charged for two items that they lost. They concluded that I took them.

2025-04-30 • via Nuitee
I
Irene • family
10
Pros:

Increíble estancia.

2025-04-30 • via Nuitee
K
Karla Elena • family
8
Pros:

Muy buenas instalaciones, el hotel es tranquilo y tiene buen ambiente, tiene buenos detalles como la decoración, iluminación y olor agradable en casa pasillo.

Sería bueno que especifiquen sus promociones porque tenían mucha publicidad sobre el 2x1 en el bar y casi ningún destilado entraba en la promoción.

2025-04-20 • via Nuitee
R
Ricardo
10
Pros:

.

2025-04-15 • via Nuitee
B
Blanca Araceli • family
8
Pros:

Buena ubicación y linda vista de la ciudad

2025-04-06 • via Nuitee
V
Víctor manuel • family
10
Pros:

Todo bien

2025-03-15 • via Nuitee