Best Western Huntsville Inn & Suites

Clean room

Nice hotel. Good breakfast. Friendly staff!

This place was horrible! First, i arrive to check in and off the bat i get charged an incidental fee if 100 dollars which could have known about before! So i paid it and then i was told that the money would be put back on my debit card in approximately 2 weeks! Not acceptable! It didn't take 2 weeks to charge! So i get to the room and there a no pillows! Then the television was so low i couldn't hear it! I go to the bathroom and there isnt any toilet paper! I was so disappointed with the entire situation! Not to mention, that it was 110 dollars to stay in such a 3rd rate motel! Never again!

Centrally and conveniently located, property is quiet and well kept. Check in and checkout was seamless. Prices were very affordable and with a complimentary breakfast to boot. An excellent choice for lodging.

Room smells funny. Must wear shoes in room due to tacks sticking out of carpet. Place looks sketchy. Too many stray cats to count. No elevator and i am handicapped and was refused a room on the first floor. Stairs were difficult to climb. I do not recommend this place.

Good place

I love it a lot of time it was good visit

Very clean, good breakfast, friendly helpful staff

Nice and quiet, very clean and comfortable room. Lined that it was easy to pick up dinner close by. The hot breakfast and coffee were great!

The ac unit was very loud and the shower in our room didn't have hot water even the the sink did. Both should be looked at. The staff we saw were all very nice and friendly, but they seemed to be short handed. There wasn't anyone around at breakfast to make sure there was enough of anything. Even ran out of coffee. The place was clean and in a nice location. Convient access to places we wanted to get to including shops and restaurants.

Room was very clean and excellent arom Best Western was in a very great location in the midst all kind of stores and eatery.

Easy check in, nice staff, clean rooms

The ladder at pool was very sketchy. Jerry-rigged together and had very sharp parts exposed.

I changed to this hotel last minute because they had a great deal! I'm so glad I did!. The room was more than I expected! Everything was clean and I felt very safe. The free breakfast was wonderful! The coffee was very good! The Texas-shaped Belgium waffle was flavorful and flaky! I will definitely be staying there whenever I have to be in Huntsville from now on! Also, the location is great!

It was nice an quiet.

The check in was seamless and very convenient to what I was attending to during my stay. However, the hotel rooms are dated- the box spring on the bed had some molding and the refrigerator had pizza meat stuck in the door. But the room was clean, TV offered many viewing options and the pool was delightful. Hotel just needs some updates but I would stay there again.

The gentleman who checked had impeccable customer service. After I checked in I asked if the a/c was on because I needed to make a quick trip to Walmart. He said no the a/c was not on. He noticed I used a walker to help get around so he offered to go to the room and turn it on for me while I went to Walmart. I also witnessed the customer before me who was on the phone with him being difficult. He handled it like a pro. The room itself was extremely clean and the bed was so comfortable. Nice size TV and the pool area is impeccable.

We didn't end up staying the whole time, but the property seemed ok and clean

Pool was good

The staff was friendly and helpful. Breakfast was good. Rooms clean and a/c kept cool.