Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.2 (8040 reviews)
2 Ncondo Place Umhlanga, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-31-5149000

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Facilities

Free breakfast
Meeting rooms
Boat tours nearby
Fitness facilities
Front entrance ramp
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Clean rooms
Cons:
Issues with cleanliness and odors in some rooms
Limited breakfast variety and amenities like microwaves

Categories

Cleanliness
7.59
Some reviews indicated issues like musky smells and stained carpets.
Service
9.06
Staff were consistently described as friendly, helpful, and attentive.
Location
9.1
Multiple mentions of the hotel being conveniently located close to attractions.
Room Quality
7.55
Reports of strong smells and inadequate space for belongings.
Amenities
8.08
Lack of microwaves in rooms was noted, but overall convenience appreciated.
Value for Money
8.04
General agreement that the experience was worth the cost.
Food and Beverage
8.09
Breakfast was both praised and critiqued—suggestions for variety made.
Overall Experience
8.06
Guests had a generally positive experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:34

Property Description

Experience a perfect blend of comfort and convenience at the Holiday Inn Express Durban - Umhlanga by IHG.

Recreational Amenities
Dive into relaxation at our refreshing outdoor pool or maintain your fitness routine at our 24-hour fitness center, designed to energize your stay.

Dining Delights
Indulge your taste buds at our on-site restaurant or grab a quick bite at the snack bar/deli. Start your day right with a complimentary buffet breakfast, and unwind with your favorite drink from our bar/lounge.

Convenient Location
Nestled in the heart of Umhlanga's business district, our hotel is just minutes away from stunning beaches, shopping, and entertainment venues, making it the perfect base for your adventures.

Don't miss out on an unforgettable experience—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 8040 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.06
R
Reshaad • family_with_children • za
10
2026-05-30 • via Nuitee
P
Pamela • solo_traveller • za
10
2026-05-30 • via Nuitee
A
Anna • solo_traveller • ru
10
Pros:

Really good choice! We were absolutely pleased by this place 🙌 😀 ❤️ Thanks to everyone from receptionist on check in which gave us an amazing room with a spectacular view 😀 to all the cleaners from the restaurant and hsk team.
Rooms are comfy: black out Really matters when you need a good sleep 😴, shower is good, all amenities in the room are nice: mini fridge, water, TV, kettle, etc
Location is perfect. Not far from the beach and main night life.
Breakfast is good. All what you need is there. Amazing food and possibility to have it on terrace by the sun and ocean view-great!
Early breakfast was served-really appreciated that!
Ice machines, deliveries from all stores, taxi all are available and easy to get. Little Gym as well-a very good point.
Definitely recommend it 👌🏼 👍🏼 👏🏼

2026-05-30 • via Nuitee
M
Masondo • solo_traveller • za
9
Excellent
Pros:

Stuff was the so friendly and helpful.

2026-05-30 • via Nuitee
S
Sharma • solo_traveller • ae
3
Ok
Pros:

Outside view

Cons:

Checkin staff

2026-05-29 • via Nuitee
R
rayle • solo_traveller • na
8
2026-05-29 • via Nuitee
M
Mpho Makgoba • extended_group • za
8
Pros:

Everything

Cons:

Nothing

2026-05-28 • via Nuitee
A
Ashmika Maharaj • couple • za
10
Lovely
Pros:

The breakfast was lovely, Had a variety for all meal preferences. The rooms were clean.

Cons:

There is nothing to that we didnt like. Everything was perfect!

2026-05-28 • via Nuitee
E
Emanuel • solo_traveller • xx
7
2026-05-28 • via Nuitee
S
Sharma • solo_traveller • ae
1
Very bad
Pros:

Nothing

Cons:

Smelly
Dull
No live

2026-05-27 • via Nuitee
J
Jiao • solo_traveller • cn
10
2026-05-27 • via Nuitee
B
Bernard • couple • za
10
Your Management team from Bronwin downwards was amazing, kindness, love ,joy and hospitality was won
Pros:

The breakfast was superb, delicious and enjoyable.

Cons:

I think DSTV would have been only factor as sports was missing in the evening, no train smash. Otherwise an awesome stay.

2026-05-27 • via Nuitee
A
alkesh • solo_traveller • gb
8
Pros:

I have already filled a survey.

2026-05-27 • via Nuitee
M
Mayenzeke • solo_traveller • za
8
Great Staff
Pros:

The staff attending quickly to requests and even offered to change my room once we found out someone was smoking on the floor. My receptionist was fantastic

Cons:

The facts that someone decides to smoke on a non smoking floor, all was handled though.

2026-05-27 • via Nuitee
N
Nereshen • solo_traveller • za
9
2026-05-27 • via Nuitee
N
Ngubane • couple • za
8
The stay was wonderful except for the wooden headboard and water from the toilet
Pros:

Great
You find everything for breakfast

Cons:

The bed headboard was a turn off
Also there is no microwave in the room incase you want to warm up your food
There is only one tap in the bathroom and if you want to make tea you have to get water from the bathroom which is a turn off and it is not a good infection control practice

2026-05-26 • via Nuitee
K
Khully • solo_traveller • za
9
Pros:

Cleanliness, friendly staff and excellent service.

Cons:

Nothing

2026-05-26 • via Nuitee
V
Vuyokazi • solo_traveller • za
7
Pros:

Excellent service from reception

Cons:

No water in the mini fridge..Room service promised to bring water when we checked in after 15h00 but never brought it..

2026-05-25 • via Nuitee
L
Luyanda • solo_traveller • za
10
Great first stay, will definitely call again!
Pros:

Check in process was a breeze, the staff were super extra friendly and helpful.
The breakfast was what was advertised.

Cons:

N/A

2026-05-25 • via Nuitee
S
Sudesh • couple • za
8
2026-05-25 • via Nuitee