Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.7 (8948 reviews)
2 Ncondo Place, Corner Ntusi Road , Durban , za

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly, helpful staff
Very good/central location (near shops and beach)
Clean and comfortable rooms
Great/varied breakfast and on-site restaurant
Balcony option and pleasant views
Cons:
Breakfast issues for some (cold/burnt eggs, limited vegetarian choices, no made-to-order omelettes)
Shower in some rooms difficult to operate
Smoking smell reported on smoking floors
Lack of lockable wardrobe/coat hanging space
No dinner service in some cases

Categories

Cleanliness
8.4
Rooms repeatedly described as clean and neat across reviews, but some guests noted smoke smell on a smoking floor and occasional requests for extra blankets.
Service
9.4
Staff are frequently praised as friendly, helpful and exceptional; multiple reviews highlight excellent customer service and welcoming front desk.
Location
9.2
Location is repeatedly called very good/central — within walking distance of shops and beach and near shopping malls; considered a strong point.
Room Quality
8.1
Rooms are comfortable and generally clean with good views and balcony options, but some issues reported (difficult-to-operate showers, no lockable wardrobe, occasional smoke smell).
Amenities
8.6
On-site restaurant, breakfast included, balcony options and soap/shower facilities are positives; some guests noted lack of dinner service and limited coat/wardrobe space.
Value for Money
8.9
Several guests explicitly called the stay 'worth the price' or excellent value; overall perception is that the hotel offers good value for what is provided.
Food and Beverage
8.3
Breakfast is often praised as varied and brilliant, but there are recurring complaints about cold/burnt eggs and bacon, lack of made-to-order omelettes and limited vegetarian options.
Overall Experience
8.7
Majority of reviews describe an excellent stay — 'absolutely amazing', friendly staff and enjoyable breakfast — with a few minor negatives that did not overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:36

Property Description

Convenient Location
Located in Umhlanga Ridge, Holiday Inn Express Durban-Umhlanga is just a stone's throw away from Gateway Theatre of Shopping and a short drive to La Lucia Ridge offices.

Comfortable Accommodation
Each room is well-equipped with modern amenities including a work desk, electronic safe, and a 32" TV. Enjoy a restful night's sleep in air-conditioned rooms with a private bathroom and complimentary Wi-Fi.

Delicious Dining Options
Start your day with a complimentary Express Start Buffet Breakfast offering a variety of continental and hot items. For other meals, guests can dine at the adjacent Butcher Block Steak House and conveniently charge it to their room.

Ready to experience comfort and convenience at Holiday Inn Express Durban-Umhlanga? Book your stay now!

Important information:

Please note that the credit card used to book the accommodations will need to be presented upon check-in.

Please note that there are construction activities taking place at neighboring building sites. During this period, guests may experience some noise or light disturbances.

Please note that our swimming pool area will be closed from 4 November to 10 November to allow for urgent structural repairs. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to ensure the continued safety and quality of our facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 8948 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.2
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.3
Overall Experience: 8.7
M
Maxwell • couple • za
8
2026-09-12 • via Nuitee
J
Jameson • couple • za
6
Pros:

Location is good

Cons:

Breakfast not enough varieties
Paraplegic bedroom got no choice of bed only separated single beds

2026-09-12 • via Nuitee
F
Fortune • couple • za
10
2026-09-11 • via Nuitee
M
Magid • solo_traveller • mz
10
2026-09-11 • via Nuitee
S
Sammy • solo_traveller • za
9
2026-09-10 • via Nuitee
B
Bonakele • extended_group • za
9
It was superb to be in your hotel
Pros:

Breakfast was great as we ate everything we like so many times. It was enjoyable . Staff was friendly.

Cons:

Having a big room for gathering if we want to do something together .

2026-09-10 • via Nuitee
J
Jacoba • family_with_children • za
10
It felt like home.
Pros:

The friendly staff.

Cons:

Nothing

2026-09-10 • via Nuitee
T
Thandiswa • couple • za
9
The location of the hotel is perfect. It made it easy to move around as we were using bolt
Pros:

Breakfast and gym facilities

Cons:

Bed was not so comfortable. The headboard makes it difficult to relax on the bed

2026-09-10 • via Nuitee
S
Sammy • solo_traveller • za
9
2026-09-10 • via Nuitee
S
Sphindile • extended_group • za
10
Our stay was excellent
Pros:

Breakfast was good and the staff refill when food is finished.

The room was good, the problem is the carpet, it was very dirty and I have asthma.

The bed was very comfortable, and the linen was very clean.

Cons:

The carpets need to be removed and replaced with tiles.

2026-09-10 • via Nuitee
S
Sefa Ayan • solo_traveller • mz
8
2026-09-09 • via Nuitee
C
Cynthia • couple • za
10
2026-09-09 • via Nuitee
N
Ntombenhle • family_with_children • za
10
amazing - will come again and also recommend it to friends .
Pros:

everything went well , staff, breakfast , room, beds were good too , was able to sleep peaceful on the first day, which usually dont not happen in most hotels . Elderly Mom felt accomodate. thanks a lot.

Cons:

i didnt like the fact that i had to pay for parking. Gym was also under renovations so we could not use it.

2026-09-08 • via Nuitee
M
Mandisa • solo_traveller • za
10
Pros:

The staff here is absolutely amazing, I always feel welcome and well taken care of by them, they are very professional and proactive.👏👏

2026-09-08 • via Nuitee
C
Chantel • solo_traveller • za
10
2026-09-07 • via Nuitee
D
Deepna • solo_traveller • za
10
Pros:

Staff were friendly and super helpful

2026-09-07 • via Nuitee
S
Sabiyyah • solo_traveller • za
10
Exceptional service from wonderful staff!
Pros:

The staff were amazing! Very friendly, pro-active, followed up on requests. Didn't expect this level of service, honestly. This alone will prompt me to only stay here when visiting again 😊😊

Cons:

Our stay was too short!

2026-09-07 • via Nuitee
L
Letlhogonolo • couple • za
8
2026-09-07 • via Nuitee
T
Tehila • solo_traveller • za
10
2026-09-07 • via Nuitee
S
Siyabonga • couple • za
8
Pros:

Proximity to everything

2026-09-07 • via Nuitee