Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.7 (8948 reviews)
2 Ncondo Place, Corner Ntusi Road , Durban , ZA

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very good/central location (near shops and beach)
Clean and comfortable rooms
Great/varied breakfast and on-site restaurant
Balcony option and pleasant views
Cons:
Breakfast issues for some (cold/burnt eggs, limited vegetarian choices, no made-to-order omelettes)
Shower in some rooms difficult to operate
Smoking smell reported on smoking floors
Lack of lockable wardrobe/coat hanging space
No dinner service in some cases

Categories

Cleanliness
8.4
Rooms repeatedly described as clean and neat across reviews, but some guests noted smoke smell on a smoking floor and occasional requests for extra blankets.
Service
9.4
Staff are frequently praised as friendly, helpful and exceptional; multiple reviews highlight excellent customer service and welcoming front desk.
Location
9.2
Location is repeatedly called very good/central — within walking distance of shops and beach and near shopping malls; considered a strong point.
Room Quality
8.1
Rooms are comfortable and generally clean with good views and balcony options, but some issues reported (difficult-to-operate showers, no lockable wardrobe, occasional smoke smell).
Amenities
8.6
On-site restaurant, breakfast included, balcony options and soap/shower facilities are positives; some guests noted lack of dinner service and limited coat/wardrobe space.
Value for Money
8.9
Several guests explicitly called the stay 'worth the price' or excellent value; overall perception is that the hotel offers good value for what is provided.
Food and Beverage
8.3
Breakfast is often praised as varied and brilliant, but there are recurring complaints about cold/burnt eggs and bacon, lack of made-to-order omelettes and limited vegetarian options.
Overall Experience
8.7
Majority of reviews describe an excellent stay — 'absolutely amazing', friendly staff and enjoyable breakfast — with a few minor negatives that did not overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:36

Property Description

Convenient Location
Located in Umhlanga Ridge, Holiday Inn Express Durban-Umhlanga is just a stone's throw away from Gateway Theatre of Shopping and a short drive to La Lucia Ridge offices.

Comfortable Accommodation
Each room is well-equipped with modern amenities including a work desk, electronic safe, and a 32" TV. Enjoy a restful night's sleep in air-conditioned rooms with a private bathroom and complimentary Wi-Fi.

Delicious Dining Options
Start your day with a complimentary Express Start Buffet Breakfast offering a variety of continental and hot items. For other meals, guests can dine at the adjacent Butcher Block Steak House and conveniently charge it to their room.

Ready to experience comfort and convenience at Holiday Inn Express Durban-Umhlanga? Book your stay now!

Important information:

Please note that the credit card used to book the accommodations will need to be presented upon check-in.

Please note that there are construction activities taking place at neighboring building sites. During this period, guests may experience some noise or light disturbances.

Please note that our swimming pool area will be closed from 4 November to 10 November to allow for urgent structural repairs. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to ensure the continued safety and quality of our facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 8948 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.2
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.3
Overall Experience: 8.7
J
jayesh • family_with_children • za
9
comfortable and well located
Pros:

friendliness of staff and helpfulness

Cons:

shower pressur was very low

2026-09-19 • via Nuitee
M
Mohammed ali • couple • za
8
2026-09-18 • via Nuitee
S
Stephanie • solo_traveller • za
8
I like staying here but good sleep is needed when traveling for work and I battled this trip
Pros:

Location is good and staff are friendly

Cons:

I was kept awake by loud taxi commuters shouting at one another in the street outside - it is a pity that something could not be done to address this. My bed was very uncomfortable and the shower had little pressure

2026-09-18 • via Nuitee
J
Justin • couple • za
8
2026-09-18 • via Nuitee
C
Cassim • couple • za
9
Enjoyed our stay
Pros:

Clean and comfortable rooms. Very friendly staff at reception and friendly staff greeting us before entering the breakfast area

Cons:

Housekeeping in a hurry to clean rooms, I was able to hear them outside the door.

2026-09-17 • via Nuitee
S
Shiraz Hajat • solo_traveller • za
9
2026-09-17 • via Nuitee
A
Amina • solo_traveller • za
10
Enjoyed my stay a lot . Staff excellent
Pros:

Everything
Excellent location

Cons:

Nothing

2026-09-17 • via Nuitee
A
Ashraf Hussain • couple • za
9
2026-09-17 • via Nuitee
A
Ashveer • solo_traveller • za
8
Pros:

Experience

Cons:

Comfy

2026-09-17 • via Nuitee
A
Ahmed • solo_traveller • za
10
The staff at Reception are exceptional!
2026-09-17 • via Nuitee
C
Corinne • couple • za
8
Facilities and location was great
Pros:

Well located

Cons:

Nothing

2026-09-16 • via Nuitee
C
Crisswell • solo_traveller • za
8
2026-09-16 • via Nuitee
P
Patel • solo_traveller • za
10
2026-09-15 • via Nuitee
N
Nkosikhona • solo_traveller • za
1
Pros:

I didn't like anything

Cons:

The rooms were cramped up too small and the food made us sick

2026-09-15 • via Nuitee
C
C Mester • solo_traveller • za
7
2026-09-15 • via Nuitee
T
Thando • solo_traveller • za
9
2026-09-15 • via Nuitee
R
Ratshibvumo • solo_traveller • za
10
2026-09-15 • via Nuitee
S
Sandile • couple • za
10
2026-09-15 • via Nuitee
G
gumbi • solo_traveller • za
9
2026-09-14 • via Nuitee
R
Ruann • solo_traveller • za
8
Good
Pros:

Comfortable and clean, staff was helpful and friendly

Cons:

Nothing comes to mind

2026-09-14 • via Nuitee