Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.2 (8040 reviews)
2 Ncondo Place Umhlanga, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
+27 31 514 9000

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Facilities

Free breakfast
Meeting rooms
Boat tours nearby
Fitness facilities
Front entrance ramp
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Clean rooms
Cons:
Issues with cleanliness and odors in some rooms
Limited breakfast variety and amenities like microwaves

Categories

Cleanliness
7.59
Some reviews indicated issues like musky smells and stained carpets.
Service
9.06
Staff were consistently described as friendly, helpful, and attentive.
Location
9.1
Multiple mentions of the hotel being conveniently located close to attractions.
Room Quality
7.55
Reports of strong smells and inadequate space for belongings.
Amenities
8.08
Lack of microwaves in rooms was noted, but overall convenience appreciated.
Value for Money
8.04
General agreement that the experience was worth the cost.
Food and Beverage
8.09
Breakfast was both praised and critiqued—suggestions for variety made.
Overall Experience
8.06
Guests had a generally positive experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:34

Property Description

Experience a perfect blend of comfort and convenience at the Holiday Inn Express Durban - Umhlanga by IHG.

Recreational Amenities
Dive into relaxation at our refreshing outdoor pool or maintain your fitness routine at our 24-hour fitness center, designed to energize your stay.

Dining Delights
Indulge your taste buds at our on-site restaurant or grab a quick bite at the snack bar/deli. Start your day right with a complimentary buffet breakfast, and unwind with your favorite drink from our bar/lounge.

Convenient Location
Nestled in the heart of Umhlanga's business district, our hotel is just minutes away from stunning beaches, shopping, and entertainment venues, making it the perfect base for your adventures.

Don't miss out on an unforgettable experience—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 8040 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.06
B
Bongani • solo_traveller • za
8
Pros:

The place

Cons:

The breakfast

2026-07-25 • via Nuitee
T
Thashik • couple • za
10
2026-07-24 • via Nuitee
D
DALLO MNCUBE • solo_traveller • za
9
2026-07-24 • via Nuitee
Z
zaheer • solo_traveller • za
5
2026-07-24 • via Nuitee
S
Sbonelo • solo_traveller • za
8
excellent
Pros:

everything

Cons:

nothing

2026-07-23 • via Nuitee
D
Dlamini • extended_group • za
10
2026-07-22 • via Nuitee
R
Razia Banu • solo_traveller • za
8
2026-07-22 • via Nuitee
P
Paul • family_with_children • za
10
2026-07-22 • via Nuitee
R
Radebe • solo_traveller • za
9
Pros:

Everything

Cons:

Non

2026-07-22 • via Nuitee
N
Nathai • couple • za
2
2026-07-22 • via Nuitee
R
Radebe • solo_traveller • za
10
Pros:

Everything

2026-07-22 • via Nuitee
K
Klaver • couple • za
8
It was just what we needed and we happy with our stay.
Pros:

Room was neat and clean. We had what we needed. View was great and the breakfast was exceptional. We enjoyed our stay even though it was quick.

Cons:

I know we stayed on a smoking floor but the room smelled like smoke the whole time. If we would have been there with kids it would have been bad. My opinion, I don't think it is necessary to smoke inside the rooms. Rather keep it smoke free and make designated smoking areas.

2026-07-21 • via Nuitee
M
Mohammed ali • couple • za
8
2026-07-21 • via Nuitee
F
Fikile • couple • za
9
Pros:

Rooms and break fast

Cons:

No dinner

2026-07-21 • via Nuitee
M
Meena-Kumari S • solo_traveller • za
10
Pros:

Mostly everything

Cons:

The breakfast spread was average.
Not much for vegetarians

2026-07-21 • via Nuitee
M
Mantiane • couple • za
10
Pros:

I really enjoyed breakfast,rooms where very clean znd staff at front desk where very friendly and welckmed us with smile.

Cons:

Everything was perfect,i coming back again .

2026-07-21 • via Nuitee
V
Vuyelwa • family_with_children • za
9
Amazing.
Pros:

Really food breakfast. I have a great stay. Keep it up!

2026-07-21 • via Nuitee
S
sithole • solo_traveller • za
10
Pros:

Customer service was good

2026-07-21 • via Nuitee
J
Jackie • family_with_children • de
8
Good location, good breakfast, comfortable beds.
Pros:

Friendly staff, good breakfast, nice room, comfortable beds. The hotel arranged a shuttle to fetch us at the airport and take us back to the airport the next day for a fee - this was really helpful because we just needed an overnight stay before our next flight.
The meals in the restaurant were tasty and not very expensive.

Cons:

The water pressure in the shower was poor, leading to a disappointing shower. There is no sound isolation so we could hear noise outside.

2026-07-20 • via Nuitee
K
Khahliso • family_with_children • za
8
2026-07-20 • via Nuitee