Best Western Premier Marina Las Condes

Hotels
Best Western Premier
8.8 (6776 reviews)
Alonso de Córdova, 5727 , Santiago , cl

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cold swimming pool
Occasional maintenance delays

Categories

Cleanliness
8.85
Overall sentiment indicates cleanliness is very good, with specific mentions of cleanliness in several reviews.
Service
9.35
Multiple reviews highlight excellent service, indicating staff is friendly and helpful.
Location
9.35
Consistent sentiment regarding great location near transportation and amenities.
Room Quality
8.35
Some issues mentioned regarding room comfort and bed design, but generally positive.
Amenities
7.85
Several mentions of broken amenities like the Jacuzzi and cold pool impact this score.
Value for Money
8.85
Guests perceive good value, but specific issues with room conditions slightly lower this.
Food and Beverage
8.85
Breakfast is generally praised, though some mentioned a lack of variety.
Overall Experience
8.95
Most guests report a very positive overall experience, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:44

Property Description

Rooftop Swimming Pool and Hot Tub with Panoramic Views
Indulge in luxury at Best Western Premier Marina Las Condes with a rooftop swimming pool and hot tub offering breathtaking views of the city and mountains.

Delightful Dining Options
Savor a complimentary breakfast at Verdi Restaurant and explore culinary delights at Rosso serving Chilean and international cuisine, and Capriccio offering pizza and beer.

Nero Lounge and Convenient Location
Unwind at Nero Lounge with local wines and tapas, and take advantage of the hotel's proximity to Manquehue Subway Station for easy access to Santiago's historic center.

Experience a blend of comfort and convenience at Best Western Premier Marina Las Condes. Book your stay now!

Important information:

Pets are allowed upon request, for an extra charge of $20,00 USD.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, Sep 8, 2026
Swimming pool: Closed from Mon, Sep 21, 2026 until Tue, Sep 22, 2026
Swimming pool: Closed from Mon, Oct 5, 2026 until Tue, Oct 6, 2026
Swimming pool: Closed from Mon, Oct 19, 2026 until Tue, Oct 20, 2026
Swimming pool: Closed from Mon, Nov 2, 2026 until Tue, Nov 3, 2026
Swimming pool: Closed from Mon, Nov 16, 2026 until Tue, Nov 17, 2026
Swimming pool: Closed from Mon, Dec 7, 2026 until Tue, Dec 8, 2026
Swimming pool: Closed from Mon, Dec 21, 2026 until Tue, Dec 22, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 6776 reviews
Cleanliness: 8.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 8.95
C
Carlos solo_traveller cl
8
Excelente ubicacion y comodo hotel
Pros:

La ubicacion y las instalaciones son excelentes (la piscina genial). El personal muy grato y eficiente. Cama muy comoda y restaurant excelente.

Cons:

Las maquinas del gimnasio estaban deterioradas y el desayuno no era tan variado, lo que para el precio deberia ser de calidad superior

2026-08-29 via Nuitee
C
Cesar couple cl
10
2026-08-29 via Nuitee
L
Luiz couple br
10
2026-08-29 via Nuitee
D
Daniela couple cl
10
2026-08-28 via Nuitee
A
Angela couple us
10
Superior Service!
Pros:

Location is great, rooms are well appointed, BUT it’s the amazing staff that make this place your next stay in Santiago.

2026-08-28 via Nuitee
H
Haydee extended_group es
7
Bien situado, necesita renovación
Pros:

Situación y personal

Cons:

Instalaciones un poco antiguas: colchones viejos, baño con luces gastadas y tarjetas de entrada que fallaban.

2026-08-28 via Nuitee
V
Veronica couple xa
9
Comodidad pero con mucho olor a cigarro
Pros:

La seguridad de la zona, la ubicación cercana a centro comercial

Cons:

El olor a cigarrillos en la habitación era insoportable

2026-08-28 via Nuitee
M
Marcelo solo_traveller uy
6
Correcto pero con fallas
Pros:

Es cómodo, las habitaciones están correctas y el desayuno es muy bueno. La atención en recepción es eficiente y cordial.

Cons:

El aire acondicionado no funcionaba y hacía mucho calor el la habitación. Me dijeron que la opción que tenían era cambiarme de pieza porque en ese horario no había personal técnico, pero nadie llamó o apareció para cambiarme de pieza y como era mi última noche me aguanté el calor, fue una noche incómoda.

2026-08-28 via Nuitee
S
Sara couple au
9
We had a lovely stay!
Pros:

I had a lovely stay with my family at this hotel. Everyone treated us so kindly that I believe even my 14-month-old toddler truly enjoyed his time there, as everyone was so friendly and welcoming to him.

I had a little hiccup organising our transfer when we arrived, but it was resolved promptly. The drivers were very kind to us, and they were on time.

The accommodation itself was cosy, the bed was huge and comfortable, and they arranged a cot for my baby, which was extremely helpful. The shower was great, and everything was very clean.

We ordered room service and the food was great. We also had dinner at the restaurant downstairs one night and had the best dessert ever! Unfortunately, I don’t remember the name, but it’s definitely something everyone should try.

The restaurant staff were all incredibly kind and friendly. Breakfast was very good, with plenty of options. The staff would promptly bring a high chair for my baby, smile and play with him, and help us whenever we needed anything. It really made us feel very welcome as a family.

The location was good, and it seemed like a lovely and safe area.

And oh, what a beautiful view of the Andes from our room!

I hope to come back to Chile one day, and it would be wonderful to stay here again.

Cons:

Nothing

2026-08-28 via Nuitee
S
Sérgio Ricardo P. couple br
9
2026-08-28 via Nuitee
A
Alex family_with_children ec
9
Muy bien
Pros:

Ubicación, habitación, desayuno

Cons:

Toallas de baño y de cara manchadas, se pidió cambio y nuevamente sucias. Al final luego de algunos cambios solo 1 toalla resultó blanca del todo.

2026-08-27 via Nuitee
D
Dely couple ec
2
A parte de caro, nos robaron dentro de la habitación.
Pros:

La ubicación

Cons:

La mala atención del personal y la inseguridad dentro de sus instalaciones.

Sorpresivamente mientras bajamos a desayunar hicieron una limpieza flash de la habitación sin avisar y se llevaron un anillo de oro con perlas que teníamos en la mesa, cuando reportamos el incidente se hicieron los sorprendidos y entraron a hacer una limpieza exhaustiva para ayudarnos a buscar el anillo por si se nos pudo haber caído, haciéndonos pasar por tontas (a mi mamá y a mi). Posterior a ellos dilataron el trámite, que primero hablaban con la mucama, luego con el jefe de seguridad, y así pasaron 2 días que nos quedaban dentro del hotel y no nos dieron ninguna respuesta. Solo nos recalcaron que para eso existe la caja de seguridad, mientras la actitud del personal fue empeorando a medida que pedíamos que nos den alguna explicación acerca del incidente. DEFINITIVAMENTE UNA MALA EXPERIENCIA, QUE NOS COSTÓ CARO. NO LO RECOMENDAMOS Y SI VAN LLEVEN CONSIGO TODAS SUS PERTENENCIAS DE VALOR!!!

2026-08-27 via Nuitee
I
Ian solo_traveller jm
10
2026-08-27 via Nuitee
F
franco couple cl
10
2026-08-27 via Nuitee
T
Thomas extended_group za
10
Very pleasant
Pros:

Very central

Cons:

No good private office facility

2026-08-27 via Nuitee
T
Thomas extended_group za
10
Pros:

Very good placed

Cons:

No private working space, boardroom that I could use for 2 hours. Only full days facilities

2026-08-27 via Nuitee
C
Cotte couple cl
6
normal
Pros:

buen desayuno pero mucha gente en la sala, flujo poco expedito
buenas camas

Cons:

acumulación de personas en el desayuno y restaurant/bar cierran muy temprano incluso siendo fin de semana
techo de la habitación en mal estado con humedad y pintura inflada

2026-08-27 via Nuitee
L
Lorena couple cl
10
Excelente estadía
Pros:

La amabilidad del personal, ubicación, las instalaciones y un desayuno muy variado.

2026-08-27 via Nuitee
L
Lorena couple cl
8
Bueno
Pros:

La ubicación y el personal

Cons:

La habitación

2026-08-26 via Nuitee
E
Eliana family_with_children us
8
Buena ubicación, seguro
Pros:

Excelente ubicación del hotel. Zona muy segura y cerca de shoppins, supermercados, cafetería.. etc.

Cons:

Las tarjetas/llaves se desprograman y no puedes ingresar a tu habitación o subir en el ascensor., entonces debo ir a recepción y cambiarlo, lo cambie 5 veces en dos días. Pero en recepción te atienden rápido. Es lo unico que mejoraría.

2026-08-26 via Nuitee