Renaissance Shanghai Putuo Hotel

Food

Doskonałe śniadanko jakiego jeszcze nie jadłem. Sam hotel w bardzo wysokim standardzie. Obok metro więc transport jest idealny. Polecam

La chambre est très spacieuse, le petit-déjeuner est top, très varié et excellent.

I just checked in last night for a 9 nights stay at the Renaissance Shanghai Putuo Hotel, and as a Marriott Bonvoy Gold Elite member booking directly, the check-in experience was cold and deeply frustrating. The front desk receptionist was completely emotionless and didn't even bother with a basic "welcome" or "thank you for your loyalty." Instead, immediately after pulling up my reservation, her very first statement was a blunt summary: "You've booked 9 nights with us without breakfast, and you are our Gold member." She then added that if I wanted breakfast, I should just buy it on Dianping or get it from the front desk because it's cheaper than paying the restaurant directly. It was a completely transactional and robotic interaction that set a terrible first impression.
​There was zero attempt to recognize my status or explain any member benefits. Rather than professionally apologizing that a room upgrade wasn't available due to high occupancy, the receptionist randomly informed me that the swimming pool was out of service due to an issue. I had to explicitly ask about a Gold Elite upgrade myself, to which she simply replied that it was based on availability and high occupancy made it impossible. When I asked about the possibility of an upgrade for the remaining nights of my stay, her dismissive response was just to "check back later at the front desk," casually adding that all room sizes are the same anyway and the room types only differ by high vs. low floor. It immediately made me wonder why they bother charging a price premium for higher floors if they view them as fundamentally identical—especially since they assigned me to Room 510 on the 5th floor, the second lowest guest floor in a tower of 21 stories tall.
​Leaving the front desk disappointed, we went up to our room. Upon entering, there was a flower bouquet wrapped in plastic sitting there. When I asked the bell attendant who it was for, he assumed it wasn't mine and took it away, only to return later claiming it actually was for me. I then realised that there was a card hidden in the arrangement and my friend has send me the welcome flower. After putting down our bags, we went straight out for dinner, and when we returned, a welcome box of cookies had been placed on the writing desk. If Room 510 was pre-assigned to me well in advance, why weren't the welcome amenities in the room before I checked in? Or is this just a generic item given to every checking-in guest, meaning there is genuinely zero privilege to being a Gold member here?
​This entire arrival was an absolute disappointment. As an elite member committing to a long 9-night stay, I feel completely unvalued as a loyal customer. I still have the rest of my stay ahead of me and will certainly be updating this review as things progress, but as of now, what a terrible way to start a trip.

Overall cleanliness and friendly staff

Tutto perfetto , posizione , una buona colazione , pulizie , staff , ci tornerò volentieri .

Всё понравилось. Единственное-отель расположен вдали от достопримечательностей, но рядом станция метро. Завтраки хорошие. Прекрасный суп с вонтонами если хотите завтрак по-китайски)
Отель чистый, персонал приветливый.

Hotel cancelled my reservation, not myself and refund hasn't been processed. Stayed at this hotel several times, however, it seems like guests aren't welcome at this particular venue. Unless the refund has been processed, I won't rebook my room and stay somewhere else instead. Rather disappointing!

El hotel es muy bonito y tiene varias actividades para hacer como el gym, piscina y turco. Les solicitamos algunas cosas especificas como que tenian para un cumpleaños y nos dieron una torta deliciosa con una tarjeta y nos cumplieron todo el tiempo. El desayuno es increible: muy variado y el sitio es muy bonito. Esta en una zona muy bonita y tranquila.

Отличный отель. Сделали ранний check in без каких-либо проблем. Уборка, замена полотенец-каждый день. Вода питьевая -всегда в наличии. Сделали сладкий комплимент от отеля моей маме на день рождения (мы даже не упоминали про это) Было очень приятно, особенно маме;)) забота отеля в мелочах. Завтраки хорошие, отличный кофе;)

Метро в 2-х шагах, маркет. Удобные номера, прекрасная мягкая кровать. В номере тихо, можно отлично выспаться. По территории ездит робот. Все достопримечательности близко.