Holiday Inn Express & Suites Malone by IHG

Hotels
•
Holiday Inn Express
8.4 (111 reviews)
3351 State Route 11 , Malone , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent continental breakfast with many choices
Friendly, welcoming and attentive staff
Convenient location (close to Walmart and other destinations)
Good amenities: pool and hot tub with nice views
Cons:
Room cleanliness issues: stained carpet, dust behind furniture, smeared TV, unclean bathroom floors
Price felt steep for at least one guest
Cookies/complimentary baked items not frequent

Categories

Cleanliness
6.5
Multiple guests reported significant issues: stained carpet, dust behind furniture and outlets, smears on TV and generally unclean bathroom floors; cleanliness is below expectation.
Service
9.2
Consistently praised front desk and reception staff as welcoming, pleasant and attentive across reviews.
Location
8.8
Several guests noted a convenient location (close to Walmart and to destinations they needed), overall a strong location advantage.
Room Quality
7
Mixed feedback: some enjoyed the room and views, but multiple reports of stained carpet, dust and general room dirtiness reduce room quality.
Amenities
9.4
Breakfast, pool and hot tub were repeatedly called out positively; amenities are a clear strength (minor note about cookies frequency).
Value for Money
8
Mostly acceptable value for many guests, but at least one reviewer found the price somewhat steep for the area.
Food and Beverage
9.6
Continental breakfast was described repeatedly as excellent, delicious and offering many choices; strong positive sentiment.
Overall Experience
8.7
Generally positive stays driven by excellent breakfast and friendly staff, but cleanliness issues in some rooms tempered the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location
Situated just off U.S. Route 11, the Holiday Inn Express and Suites in Malone, New York offers easy access to Titus Mountain for skiing enthusiasts.

Relaxation and Recreation
Guests can unwind in the indoor pool, soak in the hot tub, or keep up with their fitness routine at the on-site fitness center, ensuring a rejuvenating stay at the Holiday Inn Express & Suites Malone.

Comfortable Accommodations
Each room features modern amenities such as a flat-screen TV, work desk, and plush bedding. Upgrade to a suite for extra space and a cozy seating area with a sofa.

Book now for a memorable stay at the Holiday Inn Express & Suites Malone, where convenience and comfort meet seamlessly.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 111 reviews
Cleanliness: 6.5
Service: 9.2
Location: 8.8
Room Quality: 7
Amenities: 9.4
Value for Money: 8
Food and Beverage: 9.6
Overall Experience: 8.7
W
william • couple • us
10
this was a very pleasent experience
Pros:

clean

Cons:

should be more frequent cookies baked

2026-10-28 • via Nuitee
F
Feimann • couple • us
10
2026-10-28 • via Nuitee
F
Feimann • couple • us
10
2026-10-25 • via Nuitee
J
James • family_with_children • us
9
Nice stay.
Pros:

Staff was nice, breakfast was good, room was clean.

Cons:

The price was kinda steep for the area.

2026-10-23 • via Nuitee
R
Robert • couple • us
2
Will not stay there again!
Pros:

Front desk staff was very pleasant.

Cons:

The room was extremely dirty. There was something smeared all over the tv. The carpet was all stained and it looked as if they have not been vacuumed in a very long time. Furniture also had dust all over the dressers . The bathroom floor was also not clean.

2026-09-01 • via Nuitee
J
JoEllen • solo_traveller • us
7
2026-08-31 • via Nuitee
N
Nicole • solo_traveller • us
10
Pros:

Very nice hotel and the Continental breakfast was delicious.

2026-08-17 • via Nuitee
A
Amanda • couple • us
9
Morning breakfast was also great
Pros:

Great location to where we had to go

Cons:

Very dusty behind the night stands and electrical outlets, large stain on rug infront of the tv stand

2026-08-14 • via Nuitee
E
Esther • family_with_children • us
10
Had a great excellent 2 day stay.
Pros:

Breakfast was excellent. Many choices. View was great from the pool and hot tub too.

Cons:

Liked every thing. Wasn’t a thing we didn’t like.

2026-07-12 • via Nuitee
Y
Yalissa • couple • us
10
Good stay
Pros:

I enjoyed that the property was close to a walmart. The reception lady was very welcoming and very attentive. Breakfast was amazinggggg. My son and I loved it. So many different options and the food was fresh.

Cons:

The property was great nothing to complain about.

2026-06-29 • via Nuitee
C
Corey • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-05-27 • via Nuitee
C
Christopher • solo_traveller • us
9
2026-04-29 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-04-29 • via Nuitee
M
Michelle • solo_traveller • us
7
Good location for what we needed it for
Pros:

Location

Cons:

We paid to use the pool but it was "out of order" with no explanation.

2026-04-21 • via Nuitee
J
Julie • solo_traveller • us
5
2026-04-15 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-04-11 • via Nuitee
B
Brittany • couple • us
10
2026-03-23 • via Nuitee
C
Corey • couple • us
10
Wonderful
Pros:

Great staff

Cons:

Nothing

2026-03-02 • via Nuitee
F
Faria • family_with_children • us
10
2025-10-14 • via Nuitee
M
Maytee • family_with_children • us
7
2025-09-30 • via Nuitee